• Proceedings of the CALSEC Conference
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• 2003.09a
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• pp.191-196
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• 2003

The Semantic web service is able to intelligently discover, execute, composite and monitor the Web Service. It constructs the ontology on Web Service and describes the Semantic Markup in the machine-readable form. The currently developing technologies of the Semantic Web Service discovery are DAML-S matchmaker in Carnegie Mellon University, Process Handbook in MIT and etc. In this paper, we propose the ontology language based on Topic Maps that supports the benefits and solves the problems of the Semantic Web Service discovery technologies .

• Journal of Information Technology Services
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• v.17 no.3
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• pp.1-16
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• 2018

There exist a number of studies pertaining to the determinants of customer satisfaction between low-cost and full-service carriers in the airline industry. Most studies measured service quality using SERVQUAL based on a survey method. This study offers a new perspective by employing a big data analytic approach using SNS data, which reflects the immediate response of customers as well as trends in real time. This study chose eight factors from TripAdvisor's customer review site as determinants of customer satisfaction and compared the differences between low-cost and full-service airlines. The factors analyzed were seat comfort, customer service, cleanliness, food and beverage, legroom, entertainment, value for money, and check-in and boarding. Additionally, ratings from domestic and foreign customers were compared. The findings show that customer service and value for money are significant factors in satisfaction with low-cost airlines while all variables except legroom and entertainment are significant for full-service airlines. The results show that SNS-based data and analysis of big data are important for improving decision-making effectiveness and increasing customer satisfaction in the airline industry.

• Journal of Korean Library and Information Science Society
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• v.40 no.2
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• pp.243-265
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• 2009

The purpose of this study is to review recent studies on the service quality evaluation of digital libraries and to derive from research trends and several suggestions. Specifically, this paper compared and analyzed recent literatures on e-service quality evaluation of digital libraries in Korea with regard to service quality evaluation models and measure methodologies. Finally, this study offered two important suggestions. The one is the necessity of developing a standardized service quality evaluation model for digital libraries which is customized in korean environment and the other is establishment of development guideline of service quality evaluation for digital libraries.

• Journal of Haehwa Medicine
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• v.22 no.2
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• pp.143-154
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• 2014

Objective : The purpose of this study is to establish a concept called as 'medical service' newly and to develop an reliable and valid scale that measures medical service. Methods : In order to accomplish these objectives, both conceptual study and empirical study were performed. In a conceptual study, 5 core factors(doctor, medical team, medical facilities, medical process, and hospital) and 24 sub factors were extracted with assistant by 7 experts, based on antecedent studies about components of medical service. In an empirical study, data was taken from 244 adults living in Seoul and Daejeon with the conceptually founded medical service scale. Results : Results of empirical study showed reliability and validity of the medical service scale. Internal consistency coefficient showed high score of .97 and, in accordance with the conceptual study, "medical treatment factor", "appearance factor", "personal factor", "trust factor" and "dissatisfaction factor" were extracted from the data as the five main factors. Conclusions : Finally, limitations of this study and directions for further studies are discussed. Acknowledgement : This work was supported by the Daejeon University Research Grant.

• Journal of the Korean Operations Research and Management Science Society
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• v.41 no.1
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• pp.1-19
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• 2016

While previous studies on service failures mainly focused on general services, this study examines the effects of failed financial services on the psychological process and behavioral responses of consumers. The important factors of financial service (relational benefits, convenience, branch satisfaction, product diversity, company stability, and product profitability) are regarded as antecedents in our model. We study how each factor of failed financial service affects the negative emotions of consumers through the attribution process and how these arising emotions influence their behavioral responses. Through path analysis, this study shows that failure of service factors of relational benefits, branch satisfaction, and convenience induces disappointment, with the mediation effect of external attribution. Meanwhile, failure of service factors of product diversity and product profitability induces regret, with the mediation effect of internal attribution. Disappointment leads to complaint behavior, and regret leads to switching behavior. Unlike previous studies, the present one considers the important factors of financial service and their effects on the affective and behavioral responses of consumers.

• The KIPS Transactions:PartD
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• v.16D no.5
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• pp.737-746
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• 2009

The appearance of SOA affects business and IT environment and many studies on SOA is progressed in academics and industries. Service will increase extremely and make business opportunity by composing service. In addition, It will support it. However, studies on selection of a service composition target are insufficient. In this study, we propose a framework that select a service composition target so we use Analytic Hierarchy Process methodology. As a result of this study, we enabled service selection to apply functional/non-functional attributes of services, various stakeholder's view and some selection criteria with service composition.

• Journal of the Korea Society of Computer and Information
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• v.11 no.4 s.42
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• pp.165-174
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• 2006

As context aware service supports a process of context acquisition and reasoning, there are many studies to facilitate the implementation of context aware service. However, these studies have not supported efficiently a user or service mobility that should be supported necessarily in ubiquitous computing environment. Therefore, this study proposes a dynamic context aware service model which supports a dynamic management of context information, service retrieval and composition for interactions between services, and service mobility. Then we design a middleware based on this model and implement the middleware. As the middleware is implemented on the OSGi framework. it can have an interoperability between the devices such as computers, PDA, home appliances, and sensors, because of using the standard interface technologies like UPnP. Jini and so on.

• Journal of Korea Trade
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• v.27 no.2
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• pp.61-76
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• 2023

Purpose - The digital service trade has become an important driver of the global service trade. The main purpose of this study is to explore the influencing factors of digital service exports from China and Korea to RCEP sample countries respectively, and to comprehensively study the export potential of China and Korea to RCEP countries, so as to provide theoretical guidance and a decision-making reference to promote digital service trade exports and digital economy development in China and Korea. Design/methodology - First, the stochastic frontier gravity model was improved by introducing nonefficiency factors affecting digital services trade, extending the gravity model of traditional services trade exports to digital services trade exports. Secondly, the panel data of China and Korea for the eight sample countries of RCEP from 2011 to 2021 were adopted for the empirical analysis of digital service export potential by a stochastic frontier model. Findings - China's economic growth plays a role in increasing China's digital service trade exports, while Korea's economic growth does not play a significant role in increasing Korea's digital service trade exports. However, the economic growth of trading partner countries can play a significant role in boosting the digital service trade in both China and Korea, and comparison shows that Korea has higher resilience in the digital services trade than China. In addition, the market size of target countries plays a positive role in promoting the digital service trade exports of both China and Korea, and the increase in the value-added share of services in target countries will lead to a decrease in the digital service trade exports of both China and Korea. Originality/value - This study is innovative in terms of research perspective and method. Academic research on the export potential of international trade has been extensive, but most studies are based on the perspective of the goods trade, fewer studies are based on the perspective of the service trade, and there are almost no studies based on the perspective of digital service trade. There is a gap based on the comparative analysis of the export potential of the digital service trade between China and Korea. This study extends the gravitational model of traditional service trade exports to digital service trade exports to comparatively analyze the export potential of China and Korea to RCEP countries. This study addresses this limitation by analyzing a comparative analysis of the digital service trade export potential of China and Korea.

• The Journal of the Korea Contents Association
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• v.20 no.9
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• pp.628-637
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• 2020

Recently, discussions on strengthening publicness have emerged to solve social service problems. Its importance is also emerging, but there is not enough discussion about the significance and importance of publicness. Therefore, in this study, the concept of social service publicness, which was presented in previous studies, was categorized and examined, and the future tasks were sought by restructuring the concept of social service publicness. Social service publicness can be variously understood as the concept of organic union in terms of the publicness of the subject, the publicness of the process, and the publicness of the content. Therefore, it is necessary to discuss it from an overall and broader perspective than the existing concept of publicness. In addition, empirical verification and typological studies of publicness can be a useful way to understand the current publicness. Furthermore, social service publicness needs to materialize realistic meaning through a process of discourse rather than a simple conception. It is meaningful in that it attempts to define the elements of social service publicness from a new point of view and suggests future research directions in previous studies in the field of social welfare.

• Journal of the Korea Safety Management & Science
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• v.19 no.4
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• pp.273-282
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• 2017

This paper is aimed at proposing a new approach to connecting the measurements of customer satisfaction on healthcare services with the prioritized identification of healthcare service processes to be improved. As customers' requirements for healthcare services have become too diverse and healthcare service systems have been increasingly complex, there has been growing interest in the customer-oriented evaluation of healthcare service quality and the systematic improvement of healthcare service processes. Most of the previous studies on service quality evaluation are based on SERVQUAL model. However, because of the unique characteristics and constraints inherent in healthcare service systems, it has been reported that SERVQUAL would be inadequate to be applied to healthcare service systems. As an alternative, SERVPERF has recently been widely used in the evaluation of healthcare service quality. However, there is a lack of studies on how to use the measurements of healthcare service quality systematically to improve service functions and processes. With this issue in mind, we firstly measured the customer-perceived satisfaction on the healthcare service quality from the six dimensions based on SERVPERF. Then we identified the relationships between the subjective measurements and healthcare service processes through brainstorming and expert interview. By using the relationships, we developed a customer journey map in healthcare services that visually describe the interaction between customers and healthcare service systems. The developed customer journey map would help service designers easily identify a healthcare service process that needs to be improved with priority. It is expected that the design improvement process proposed in this study would be a useful method for enhancing the quality of healthcare services.