• Title/Summary/Keyword: Service Review

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Design Criteria for Effective Public Building Construction Process (공공청사의 효율적 조성을 위한 건축디자인 기준 설정 연구)

  • Kim, Chang-Shin;Dong, Jae-Uk;Lee, Hwa-Ryong
    • Journal of The Korean Digital Architecture Interior Association
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    • v.13 no.1
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    • pp.43-53
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    • 2013
  • The purpose of this study is to propose the reasonable method for effective public building construction process. Public building service administration is necessary to make efficient public building supply and demand program. As a result, current public building precess need four steps(organize public assets, various process, establish public building service administration, design criteria). 1. Planning phase : Participation of Private Experts is guaranteed to enhance public building's function such as welfare, entertainment. 2. Design Phase : Detailed design review makes efficient and user oriented public building. 3. Construction Phase : Public Architect solve various problems among the participator especially in case of government local building construction. In conclusion, well formulated design criteria and Public building service administration make public building efficient in various field.

Analysis of Service Level and Safety Stock for an Inventory Distribution System: Variable Demand and Variable Lead Time Model (제고분배 시스템의 서비스수준과 안전재고: 변동 수요, 변동 조달기간 모형)

  • 박명규;윤승철
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.20 no.42
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    • pp.21-30
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    • 1997
  • This research fundamentally deals with an analysis of service level for a multi-level inventory distribution system which is consisted of a central distribution center and several branches being supplied stocks from the distribution center, Under continuous review policy, the distribution center places an order for planned order quantity to an outside supplier, and the order quantity is received after a certain lead time. Also, each branch places an order for particular quantity to its distribution center, and receives the order quantity after a lead time. In most practical distribution environment, demands and lead times are generally not fixed or constant, but variable. And these variabilities make the analysis more complicated. Thus, the main objective of this research is to suggest a method to compute the service level at each depot, that is, the distribution center and each branch with variable demands and variable lead times. Further, the model will give an idea to keep the proper level of safety stocks that can attain effective or expected service level for each depot.

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A Case of Symmetrical Lipomatosis Limited of the Tongue (혀에 국한하여 발생한 대칭성 지방종증 1예)

  • Jeong, Se Won;Nam, Jae Sung;Kie, Jeong Hae;Shin, Hyang Ae
    • Korean Journal of Head & Neck Oncology
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    • v.31 no.2
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    • pp.58-62
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    • 2015
  • Benign symmetric lipomatosis, also known as Madelung's disease, Launois-Bensaude syndrome and multiple symmetric lipomatosis is a cutaneous condition characterized by extensive symmetric fat deposits in the neck, shoulders, and upper trunk. But symmetrical lipomatosis of the tongue is very rare and characterized by involvement exclusively of the tongue, invasiveness, and absence of encapsulation of the adipose tissue. A 75-year-old man presented with about a year history of painless tongue masses on both lateral border. Bilateral partial glossectomy was performed and subsequently was confirmed as symmetrical lipomatosis pathologically. We report this case with a review of the literatures.

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A Study on Convention Service Importance Affecting Participants' Satisfaction and Intention-to-Behavior (컨벤션 서비스 속성 중요도에 따른 만족도와 행동의도에 관한 연구)

  • Jeon, Young-Ju
    • Proceedings of the Korean Society for Quality Management Conference
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    • 2007.04a
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    • pp.454-460
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    • 2007
  • The purpose of this study was to identify convention service attribute that affecting participants' satisfaction and intention-to behavior. theory and existing literature related convention service are reviewed. Based on the literature review, the measurement scale was developed and used for collecting the data. A total of 171 useful sample was collected and utilized for the study. factor analysis, regression analysis, cluster analysis, and ANOVA were operated in SPSS. Three convention service factors were identified. It was found that these three factors affected participants' convention satisfaction and intention-to-behavior. Theoretical and managerial implications were discussed.

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The Performance Evaluation on Service Organization using the Priority-Constrained DEA Model (우선순위제약 DEA모델을 이용한 서비스조직의 성과평가)

  • Seo, Sang-Beom;Park, Myung-Sub
    • Korean Management Science Review
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    • v.23 no.2
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    • pp.93-107
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    • 2006
  • This paper attempts to improve the typical DEA model that is often used as a performance evaluation method for service firms. The after-sales service system in a Korean electronic company is chosen as a sample case. The performance evaluation method currently practiced in the firm was reviewed and some critical issues of the current method were discussed. DEA model would be considered a solution for solving those Issues. However, typical DEA models has various drawbacks in determining the weights over evaluation criteria. Proposed is the priority-constrained DEA model that accommodates the strategic Importance of each evaluation criterion. The results of the proposed model are compared with those of typical DEA models. It is shown that the priority-constrained DEA model is superior to the others in terms of evaluation quality.

The Impact of Introducing Information Technology to the Service Part Logistics (서비스부품 로지스틱스의 정보기술 도입 효과)

  • Seo, Sang-Beom;Park, Myung-Sub
    • Korean Management Science Review
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    • v.23 no.3
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    • pp.209-224
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    • 2006
  • The mobile communication technology would be one of the most appropriate means for achieving process innovation in the actual business area. This article performs a simulation study to examine the effect of introducing a mobile technology to the after-sales service and its logistics process. The performances of the two different systems, before and after introducing a mobile technology, are examined based on operational cost, operational efficiency, and customer service level using a discrete event simulation. The real-world data, extracted from a leading Korean electronics firm, was collected for this study. The results show that the TO-BE(after) model outperforms the AS-IS(before) model over all the performance indices. And the effects of introducing the mobile technology are more significant on the more tightly controlled inventory policy.

A Choice-Based Substitutive Diffusion Model for Forecasting Analog and Digital Mobile Telecommunication Service Subscribers in Korea (국내 아날로그와 디지털 이동전화 서비스 가입자 수 예측을 위한 선택 관점의 대체 확산 모형)

  • 전덕빈;박윤서;김선경;박명환;박영선
    • Korean Management Science Review
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    • v.19 no.2
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    • pp.125-137
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    • 2002
  • The telecommunications market is expanding rapidly and becoming more substitutive. In this environment, demand forecasting is very difficult, yet important for both practitioners and researchers. in this paper, we adopt the modeling approach proposed dy Jun and Park [6]. The basic premise is that demand patterns result from choice behavior, where customers choose a product to maximize their utility. We apply a choice-based substitutive diffusion model to the Korean mobile telecommunication service market where digital service has completely replaced analog service. In comparison with Bass-type multigeneration models. our model provides superior fitting and forecasting performance. The choice-based model is useful in that it enables the description of such complicated environments and provides the flexibility to include marketing mix variables such as price and advertising in the regression analysis.

User Dissatisfaction on the High-Speed Internet Service Quality (초고속인터넷 서비스품질에 대한 이용자 불만도 조사연구)

  • 조성빈;유한주
    • Korean Management Science Review
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    • v.19 no.2
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    • pp.169-178
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    • 2002
  • The growth of Internet usage even accelerated by the spread of high-speed Internet access network such as ADSI is affecting our socioeconomic activities and culture in a great way. Korea is recently reported to be the number one high-speed Internet network subscription per 100 people in the world. In a way to reflect this situation, we collect a moderate size of sample proportional to the population of each region across country and investigate what factors might explain the level of user's dissatisfaction with respect to Internet service they have been receiving. The results indicate that the set of gender, age, Internet usage, service kinds, incoming e-mails, and e-shopping is significantly influencing user's dissatisfaction, in that dissatisfaction is measured in 11 perspectives. In particular, user's age, gender, and e-shopping experiences are considered to be mostly explainable.

A Study on Activation of uTradeHub System (uTradeHub 시스템 활성화 방안에 관한 연구)

  • Lee, Sang-Ok;Lim, Cheon-Hyeok
    • THE INTERNATIONAL COMMERCE & LAW REVIEW
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    • v.51
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    • pp.441-464
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    • 2011
  • It is childhood yet in uTradeHub system practical use. According as company's necessity of cost-saving is increased according to trade terms aggravation such as uncertainty of international money market, commodities prices rise, necessity of e-trade practical use in company is increased. Use is inevitable by state that link with e-Nego and e-B/L service with related presentation e-L/C banks is not made. At the present users are doing specification only service this main point, and practical use activation through public information and marketing about service is needed situation because most of, companies which is not using service, do not know about existence availability of uTradeHub system, usage, availability. This study presented five such as early materialization of user center's link and integration, medium and small enterprises e-trade participation extension, utilization ratio raising through government's public information, e-trade cooperation business activation between the country, electronic documents standardization etc. by prompting competition about practical use of uTradeHub system.

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Analysis of Safety Stock and Service Level For an Distribution Center with Variable Demand Variable Lead Time Model (수요 및 조달기간의 변동을 고려한 물류 센터의 안전재고와 서비스수준 분석)

  • 박명규;조용욱
    • Journal of the Korea Safety Management & Science
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    • v.3 no.3
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    • pp.65-75
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    • 2001
  • This research fundamentally deals with an analysis of service level for a multi-level inventory distribution system which is consisted of a central distribution center and several branches being supplied stocks from the distribution center, Under continuous review policy, the distribution center places an order for planned order quantity to an outside supplier, and the order quantity is received after a certain lead time. Also, each branch places an order for particular quantity to its distribution center, and receives the order quantity after a lead time. In most practical distribution environment, demands and lead times are generally not fixed or constant, but variable. And these variabilities make the analysis more complicated. Thus, the main objective of this research is to suggest a method to compute the service level at each depot, that is, the distribution center and each branch with variable demands and variable lead times. Further, the model will give an idea to keep the proper level of safety stocks that can attain effective or expected service level for each depot.

  • PDF