• Title/Summary/Keyword: Service Review

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Choice Attributes of International Medical Tourism Consumers (국제의료관광 소비자의 선택속성에 관한 연구)

  • Lee, Hee-Seung;Chun, He-Jin;Kim, Kee-Hong
    • International Commerce and Information Review
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    • v.12 no.4
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    • pp.345-362
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    • 2010
  • It is necessary to develop new competitive products under the world economic downturn. The medical tourism industry a good example and it has grown rapidly for last couple of years. This paper aims to investigate socio-demographic proxies of inbound medical tourists in Korea. In particular, the medical tourist behaviors are modeled by considering the factors such as acquisition process of medical tourism information, service level of medical tourism industry and the choice attributes. The results of this study are summarized that: 1) Moot inbound medical tourists are over 40-years old with professional occupation accompanied with families; 2) The information resources are mainly acquired from travel agents and WOM(Word of Mouth) such as friends and relatives; 3) Current problems are lack of various promotion channels and the competitiveness of medical coots; 4) The inbound medical tourists are not homogeneous but vary in different segments. The study suggests that various marketing strategies should be implemented for target market segments to promote Korea as a medical tourism hub.

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The Influence of Online Experiential value on affect and Trust, and re-visit Intention. (온라인 경험가치가 소비자 신뢰 및 감정에 미치는 영향)

  • Kim, Sang-Jo
    • International Commerce and Information Review
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    • v.10 no.1
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    • pp.117-135
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    • 2008
  • It may be claimed that generating revisit intention is very important task in online marketing environment. The purposes of this study were to investigate empirically the relationships among online experiential value, affect, trust and re-visit intention in Internet Shopping store. The results of this study suggest that the service experiential value and economic experiential value significantly have influence on trust and affect. But playfulness experiential and aesthetic experiential values had not effect trust. And trust and affect factors significantly influenced intention of re-visit. Based on major findings of this study, both academic and practical issues were discussed and suggestions in this paper.

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A Study on the Globalization Strategy of SW Industry in Gangwon Province (강원도 SW산업의 글로벌화전략에 관한 연구)

  • Eum, Kwang-Yeol;Hong, Jong-Min
    • International Commerce and Information Review
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    • v.10 no.3
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    • pp.437-458
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    • 2008
  • In these days the global software market is experiencing diastrophism due to globalization, convergence, and the spread of web 2.0. In particular, today"s global economy has entered the so-called "Globalization 3.0" era, and the world is evolving into a flat world where labor, capital, and resources are moving freely. In this rapidly changing global economy, the growth of the Korean economy is in a state of continuous decline. Particularly software industry is also suffering continuously slow growth due to market saturation and low service earning, which require urgent countermeasures. Therefore, the purpose of this study is: 1) to analyze the current industrial condition of the software industry, which have special characteristics differ from manufacturing industry; and 2) to analyze the major obstacles of local companies working in the software industry in order to cope with the recent changes in the global market environment and 3) to draw out the strategy for the domestic software industry in gangwon province in order to promote local software industry and to achieve globalization.

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A Study on Selection Determinant Factor in the China Market Entry of Korean Manufacture Firms (한국 제조업체의 중국시장 진입유형 선택 결정요인에 관한 연구)

  • Lee, Je-Hong
    • International Commerce and Information Review
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    • v.10 no.4
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    • pp.417-437
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    • 2008
  • Korean firms have had a short history of foreign direct investment and export in China market entry. This present study empirically analyzed determinants of the choice of foreign market entry modes, Particularly forcusing on the China market entry on Korean manufacture firms. This study developed a research model to determinant factor in the China market entry and collected 77 survey responses from the Korean manufacture firms. This study model construct in the third factor, China market character, company character and product character. In China market character, the variance are China trade barrier, culture different, competition power. The variance in company character are internationalization experience, enterprise rage and entry motivation. Also the variance in product character are product different, customer service and cost advantage. It is researcher's main interest that which type of China market entry format brought most positive evaluation form the Korean manufacture firms. therefor, these research results turned out to be different a little both export and direct investment in China market of Korean manufacture firms.

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An Influence through the Mediating of Flows Play about the Attraction and Emotions Absorption of the Website (웹사이트의 매력성과 고객의 정서적 몰입에 대한 플로우의 매개적 영향 - 인터넷 쇼핑몰에서의 의류구매행동을 중심으로 -)

  • Kang, Sung-Ju
    • International Commerce and Information Review
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    • v.10 no.2
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    • pp.63-87
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    • 2008
  • This study investigates the relationship between perceived system characteristics of Internet shopping mall and loyalty, and examines how perceived website attractiveness and flow play mediating roles between perceived system characteristics of Internet shopping mall and affective commitment in the context of Internet clothing shopping mall. For these purposes, the author developed a structural model which consists of several variables. In this model, perceived system characteristics of Internet shopping mall that consist of such as familiarity, reputation, uniqueness, positive emotion, self-efficacy, and interactivity were proposed to affect the website attractiveness and flow, and in turn, result in higher affective commitment. Thus, perceived website attractiveness and flow were proposed as core mediating variables between perceived mobile service characteristics and affective commitment. To test unidimensionality and nomological validity of the measures of each construct, the author employed scale refinement procedure. The results of reliability test with Cronbach's, and confirmatory factor analysis warranted unidimensionality of the measures for each construct. In addition, nomological validity of the measures was warranted from the result of correlation analysis.

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On the Use of Legal Measures to entice Participation in Online Dispute Resolution System (ODR 시스템으로의 사용자 참여유인을 위한 법적 장치의 활용)

  • Kim, Sun-Kwang
    • International Commerce and Information Review
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    • v.10 no.1
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    • pp.279-293
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    • 2008
  • The number of participants in an online dispute resolution(ODR) system is crucial to its survival. Securing participation is nonetheless difficult. Clearly, it is important to offer a system that is fair, transparent and offers an efficient service at low cost. These factors are fundamental to ensure trust and to build a returning customer base to the system, but are not what attracts a party to submit a dispute for settlement. This paper describes and discusses four main categories of legal measures found in the online dispute resolution services offered by SquareTrade and WIPO. In spite of shortcomings in the offered, the legal measures have contributed to attract large numbers of participants. Large participation secures the long-term economic viability of an online dispute resolution system. The four categories of legal measures described and discussed in this paper need to be part of the specifications and the design and development of future ODR system.

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A Study on the Determinant of Trade Show Performance of Export-oriented Small and Medium Enterprises. (중소수출기업의 무역전시회 참가성과 만족도 결정요인에 관한 연구)

  • Choi, Moon-Hwan;Kim, Young-Il;Seo, Min-Kyo;Kwon, Yung-Chul
    • International Commerce and Information Review
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    • v.10 no.2
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    • pp.117-139
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    • 2008
  • This study examines the determinants of trade show performance of export-oriented small and medium enterprises(SMEs). In this regard, the trade show performance is categorized into two dimensions, such as sales objective performance vs. non-sales objective performance Based on the analysis of 116 exporters participated in trade show held in DaeGu EXCO, it is found that the roles of the show organizers play more important roles in both the sales objective performance and the non-sales objective performance than the roles of the exhibitors do. It is also interesting to find that export experience has a negative influence on both the sales objective performance and the non-sales objective performance. These results suggest that trade show organizers should provide high service quality so as to enhance the trade show performance of exhibitors.

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A Study on Evaluation Process of Hotel Management Strategy (Resort Hotel 경영전략 평가에 관한 소고)

  • Han, Seung-Youb
    • Korean Business Review
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    • v.3
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    • pp.155-182
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    • 1990
  • The objective of this study is on evaluation process of resort hotel management strategy. Therefore, in this study, we find try to a successful implemantation of resort hotel feasibility study and management strategy by systematizing and materialinzing the theory of resort hotel. And we have also investigated and analyzed the real status of resort hotel and then worked out the problem, and estabilished a plan for feasibility determination of resort hotel, he results of this study are as follow: 1) We need to characterize, matenance, develop the benefits of resort hotel. 2) We need to know how to establish model and facilities of resort hotel. 3) We have to inclease quality and quantity of employee's service. 4) We need to effort to satisfy customer's needs and wants through improvising and enlarging facilities of resort hotel. 5) We need to specialize the quality of F & B division. 6) We need to improve the hotel image, promote sales through promotion tools like avertisement, publicity, personel selling, sales promotion.

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Formation Mechanism of Aroma Compound during Tea Manufacturing Process (차 향기의 생성 메커니즘)

  • Cho, MiJa;Cho, Gijeong;Choi, HyunSook;Choi, Dubok;Cho, KiAn;Cho, Hoon
    • KSBB Journal
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    • v.31 no.2
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    • pp.91-99
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    • 2016
  • Tea is an aqueous infusion of dried leaves of the plant Camellia sinensis L. and is the second most widely consumed beverage around the world after water. Aroma compounds of tea differ largely depending on the manufacturing process, even from the same categories of different origins. The flavor of tea can be divided into two categories: taste (non-volatile compounds) and aroma (volatile compounds). In the present study, we review the formation mechanism of main aromas generated from carotenoids, lipids, glycosides as precursors, and Maillard reaction during the tea manufacturing process, with biological and chemical mechanisms.

P2P 시스템과 서비스 가용성 품질

  • 온기원
    • Korea Information Processing Society Review
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    • v.10 no.2
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    • pp.9-21
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    • 2003
  • 최근 들어 서비스 가용도(Availability) 만족에 대한 중요성이 인터넷 기반 서비스 및 응용들의 성패에 가장 결정적인 요소 중의 하나로서 인식되고 있다. 이에 따라, 본 기고에서는 서비스 품질(Quality of Service: QoS)을 기존의 성능 향상 관점에서보다는 가용도 증대의 관점에서 다뤄 보고자 한다. 먼저 가용성 품질(Quality of Availability: QoA)이라는 새로운 개념을 소개하고, 가용도를 QoS의 새로운 평가 척도로써 제어 및 관측 가능한 QoS 파라메터로 정의하는 한편, 인터넷 기반 광역 분산 시스템의 특성에 맞는 가용성 정의를 정립해 본다. 특히 Peer-to-Peer (P2P) 시스템 등과 같이 시스템과 사용자 접속의 동적 변화가 잦은 시스템을 대상으로, 복제(Replication) 기술을 이용한 서비스 가용성 품질 향상 문제를 집중적으로 다뤄본다. 이를 위하여 P2P시스템과 복제기반 분산 서비스를 Stochastic그래프로 모델링해보고, 시뮬레이션 공부를 통하여 여러 가지 복제정책(알고리즘)을 대상으로 서비스 가용성 품질 향상정도를 품질 만족과 보장이라는 차원에서 각각 조사해 본다.

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