• Title/Summary/Keyword: Service Review

Search Result 3,826, Processing Time 0.096 seconds

The Effect of eCRM Features on Website Visit and Purchase (eCRM 기능이 고객의 웹사이트 방문과 구매에 미치는 영향)

  • Min, Dai-Hwan;Park, Jae-Hong;Park, Cheol
    • Information Systems Review
    • /
    • v.4 no.2
    • /
    • pp.155-168
    • /
    • 2002
  • This paper examines whether the functions of eCRM solutions affect the site visit and purchase by customers. The functions of eCRM solutions are extracted and classified into three categories of c-marketing, e-sales, and e-service. E-marketing includes campaign/event marketing, e-mail marketing, and questionnaire marketing; e-sales consists of recommendation system and incentive/discount promotion.; e-service is composed of e-mail call center and web call center. From the online survey, 146 responses are collected and analyzed. The analysis shows that the level of experience in campaign/event marketing, e-mail marketing, e-mail call center, and web call center significantly affect the website visit by customers and that the level of experience in all eCRM functions except e-mail marketing significantly affect the purchase by customers. The effects of those functions in eCRM on the website visit are moderate, while the effects of the functions on the purchase are low. The results from this study imply that eCRM needs to strengthen the effect on the purchase with more thorough analysis of the customer profile.

Snowboard Injury (스노우보드 손상)

  • Seo Joong-Bae;Lee Sung-Cheol;Park Jin-Young
    • Journal of Korean Orthopaedic Sports Medicine
    • /
    • v.3 no.1
    • /
    • pp.22-24
    • /
    • 2004
  • Snowboarding has become one of the premier alpine sports. The past decade has seen the popularity of snowboarding increase dramatically and the recent Winter Olympic Game showcased the strong visual appeal of the sport and the youth-oriented lifestyle and culture that accompanies it. The injury profile of the sport has also undergone change along with technological advances in boot and binding systems and the changing demographics of the sports participants. Central to the development of injury-prevention strategies is knowledge of the profile of injuries that occur, understanding those who are at particular risk and, if possible, the biomechanical factors involved in each injury type. Snowboarding was initially considered a dangerous, uncontrolled, alpine sport - an opinion based on little or no scientific evidence. That evidence has rapidly grown over the past decade and we now know that snowboard injury rates are no different to those in skiing; however, the injury profile is different. The purpose of this review is to give some perspective to the current snowboard injury literature. It discusses not only the demographic profile of those injured and the type of injuries that occur, but also gives some insight into the progress that has occurred in determining the impact of specific prevention strategies, such as splints to prevent injuries to the wrist/forearm. As the literature indicates, however, some things will not change, e.g. injuries are more likely to occur in beginners and lessons need to be reinforced as a fundamental aspect of any injury-prevention strategy.

  • PDF

Launch Vehicle Telemetry MUX Test by using the Spacecraft Simulator

  • Won, Young-Jin;Lee, Jin-Ho;Yun, Seok-Teak;Kim, Jin-Hee;Lee, Sang-Ryool
    • Bulletin of the Korean Space Science Society
    • /
    • 2009.10a
    • /
    • pp.46.3-46.3
    • /
    • 2009
  • The SAR (Synthetic Aperture Radar) satellite has the advantage of implementing the imaging mission even though it is night time, cloudy weather, and all weather conditions, which is different from the satellite with the optical payload. This is the reason why the SAR satellite comes into the spotlight in the observation satellite field. The Korea Aerospace Research Institute (KARI) has been developing the first Korean SAR satellite and is currently integrating and testing the Flight Model. For the launch vehicle service, KARI finalized the selection of the launch vehicle service provider and finished Critical Design Review (CDR) of the interface between the bus and the launch vehicle. KARI and launch vehicle service provider also finished the test of the telemetry interface between the bus and the launch vehicle. The test of the telemetry interface has the purpose of checking the interface of the telemetry which is the SOH(State-of-Health) of the satellite in an early launch stage. For this test, KARI has finished the development of the spacecraft simulator which is composed of the bus simulator to generate the analog telemetry and the launch vehicle simulator to gather the telemetry. In this research, the result of the hardware implementation and the software implementation for the spacecraft simulator were described. Finally the results of the launch vehicle telemetry MUX test which were performed at the launch vehicle provider's design office by using the spacecraft simulator were summarized. It is expected that this simulator will be used in the next test after the manufacture of the launch vehicle.

  • PDF

SOME CONSIDERATIONS ON ESTABLISHING DENTAL CARE DELIVERY SYSTEM AND DENTAL SPECIALTY SYSTEM IN KOREA (의료전달체계(醫療傳達體系)와 전문치의제(專門齒醫制)에 관(關)한 소고(小考))

  • Han, Young-Chul
    • Restorative Dentistry and Endodontics
    • /
    • v.24 no.4
    • /
    • pp.639-646
    • /
    • 1999
  • The dental care delivery system and the dental specialty system have a very close relationship each other. Compared to Korea. Western European countries with predominant public sector in dental service have recognized merely 2 or 3 dental specialties, while North American countries with predominant private sector, 8 or 9 ones. It is desirable to adopt the dental specialty system as soon as possible in Korea to encourage scientific development in various dental specialties and qualitative advance in dental service. We, however, have to establish equitable dental care delivery system which can use limited dental resources efficiently as follows. 1. clarifying the different roles in assignments between general dentists and specialists by the amendment of the related laws such as the Medical Act and establishing the organic patient-referral system. 2. adopting the dental specialty system and expanding personnel and equipments so that the dental college hospitals, especially dental divisions of general hospitals, night function as secondary care facilities with specialties. 3. determining the size of dental specialists according to the national needs for dental specialized service's, whose number is to be not more than 10% of the total dentists. 4. transferring the function of accredating dental specialists to the efficient, self-controlled professional organization such as the Korean Dental Association rather than putting it under the governmental control. 5. conducting a comprehensive review of specialty education and practice for re-recognition, and maintaining competence of specialists by re-accredating them periodically. I expect this article to contribute to further discussion about the dental specialty system in Korea in productive and practical way. I am sure that we can Establish this system in the near future when people in every walks of life-the academic circle, the press, the authority concerned, consumer groups and the Korean Dental Association-take part in the discussion with special concern.

  • PDF

A Study on the Backward and Forward Linkage Effects among Korea, China and Japan by International Input-Output Analysis (한·중·일 3국간 전후방연쇄 효과의 변화와 특징)

  • Kim, Hong-Youl;Cui, Hua-Wei
    • International Commerce and Information Review
    • /
    • v.17 no.1
    • /
    • pp.241-264
    • /
    • 2015
  • This study analyzed backward and forward linkage effects among Korea, China and Japan by International Input-Output(I-O) tables. Index of dispersion power and sensitivity degrees were measured after making 'Korea, China and Japan International Input-Output(I-O) Table'. The study showed that the inter-dependency between Korea and China was increased while the influences of Japanese was decreased among the 3 countries. Under the de-industrialization, the 3 countries decreased influences over their domestic industry but increased the inter-dependency over the other countries. In addition, backward and forward linkage effects was significantly high in some industrial sectors such as petroleum, transportation, machinery equipment, service and public administration in 3 countries. In the case of service, the linkage effects among the 3 countries increased which means that the roles and inter-dependency of service was also gradually increasing in 3 countries.

  • PDF

A Study on the Determinants of Transaction Relationship - Types in Domestic Banks (국내 은행의 거래관계유형 결정요인에 관한 연구)

  • Lee, In-Gu
    • Korean Business Review
    • /
    • v.14
    • /
    • pp.149-168
    • /
    • 2001
  • Service firms have always been relationship oriented. the nature of service businesses is relationship based. As service finns, like banks, insurance finns, have grown, The masses of consumers have made the establishment of true relationships more difficult. Understanding the motivations of consumers to engage in relationships with marketers is important for both practitioners and marketing scholars. To develop an effective theory of relationship marketing, It is necessary to understand what motives consumers to reduce their available market choices. This article focuses on the development of the successful relationship strategies in domestic banks. The results of this study show the four types of relationship strategies - social bonds, structural bonds, financial bonds, and other bonds. Although the effectiveness of these strategies differs as the types of performances, All four types of relationship strategies are essential for building and maintaining relationships with customers. Totally, the order of influences on the performance is as follows; financial bonds, structural bonds, and social bonds.

  • PDF

An Empirical Study on the Typology and Sourcing Strategies of Business Services in Korea (기업서비스 소싱 유형 및 전략에 관한 실증 연구)

  • Noh, Jean-Pyo
    • Korean Business Review
    • /
    • v.14
    • /
    • pp.63-76
    • /
    • 2001
  • The purchase of business services is a growing activity among finns but with little appreciation that the purchase of a service requires a modification of the decision process developed for the purchase of material goods. A taxonomy for purchasing business services is developed to create a matrix with company involvement and focus of service as dimensions. Business services are classified according to their focus on three aspects of the finn: property, people, and core business. Business services are also classified according to the degree of company involvement: high company involvement and low company involvement. A number of propositions are formulated based on insights derived from this taxonomy. The taxonomy results in six business service cells: facility support, equipment support, employee support, employee development, core business facilitator, and professional. Implications for managers considering a purchase in each category are explored. This study tests the research hypotheses delineated from the classification model and the purchasing process of business services. The strategic implications are suggested based on the findings for each cell of the classification model. This study concludes with a research agenda for further studies.

  • PDF

A Study on the Introduction of Library Services Based on Cloud Computing (클라우드 컴퓨팅 기반의 도서관 서비스 도입방안에 관한 연구)

  • Kim, Yong
    • Journal of the Korean BIBLIA Society for library and Information Science
    • /
    • v.23 no.3
    • /
    • pp.57-84
    • /
    • 2012
  • With the advent of Big data era unleashed by tremendous increase of structured and unstructured data, a library needs an effective method to store, manage and preserve various information resources. Also, needs of collaboration of libraries are continuously increased in digital environment. As an effective method to handle the changes and challenges in libraries, interest on cloud computing is growing more and more. This study aims to propose a method to introduce cloud computing in libraries. To achieve the goals, this study performed the literature review to analyze problems of existing library systems. Also, this study proposed considerations, expectations, service scenario, phased strategy to introduce cloud computing in libraries. Based on the results extracted from cases that libraries have introduced cloud computing-based systems, this study proposed introduction strategy and specific applying areas in library works as considered features of cloud computing models. The proposed phased strategy and service scenario may reduce time and effort in the process of introduction of cloud computing and maximize the effect of cloud computing.

Evaluation of Obstructive Pulmonary Function Impairment Risks in Pulmonary Emphysema Detected by Low-Dose CT: Compared with Simple Digital Radiography (단순 디지털 촬영과 저선량 CT의 폐기종 소견으로부터 폐쇄성 폐기능 장애 위험 비교)

  • Lee, Won-Jeong;Lee, Jeong-Oh;Choi, Byung-Soon
    • Tuberculosis and Respiratory Diseases
    • /
    • v.71 no.1
    • /
    • pp.37-45
    • /
    • 2011
  • Background: Pulmonary emphysema (PE) is major cause of obstructive pulmonary function impairment (OPFI), which is diagnosed by spirometry. PE by high resolution CT is known to be correlated with OPFI. Recently, low dose CT (LDCT) has been increasingly used for screening interstitial lung diseases including PE. The aim of this study was to evaluate OPFI risks of subjects with PE detected by LDCT compared with those detected by simple digital radiography (SDR). Methods: LDCT and spirometry were administered to 266 inorganic dust exposed retired workers, from May 30, 2007 to August 31, 2008. This study was approved by our institutional review board and informed consent was obtained. OPFI risk was defined as less than 0.7 of forced expiratory volume in one second (FEV1)/forced vital capacity (FVC), and relative risk (RR) of OPFI of PE was calculated by multiple logistic regression analysis. Results: Of the 266 subjects, PE was found in 28 subjects (10.5%) by LDCT and in 11 subjects (4.1%) by SDR; agreement was relatively low (kappa value=0.32, p<0.001). FEV1 and FEV1/FVC were significantly different between PE and no PE groups determined by either SDR or LDCT. The differences between groups were larger when the groups were divided by the findings of SDR. When PE was present in either LDCT or SDR assays, the RRs of OPFI were 2.34 and 8.65, respectively. Conclusion: LDCT showed significantly higher sensitivity than SDR for detecting PE, especially low grade PE, in which pulmonary function is not affected. As a result, the OPFI risks in the PE group by LDCT was lower than that in the PE group by SDR.

A Meta-analysis and Review of Influencing on Purchase Intention in Social Network Service : Utilizing Big Data Analysis (소셜 네트워크 서비스 환경에서 구매의도에 관한 문헌적 고찰 및 메타분석 : 빅 데이터 분석을 활용하여)

  • Jin, Chan-Yong
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
    • /
    • 2015.10a
    • /
    • pp.127-129
    • /
    • 2015
  • A meta-analysis is a statistical integration method that delivers an opportunity to overview the entire result of integrating and analyzing many quantitative research results. This study will find meaningful independent variables for criterion variables that affect influencing on purchase intention in social network service, on the basis of the results of a meta-analysis. We reviewed a total of 29 studies related on purchase intention in social network service published in Korean journals between 2000 and 2015, where a cause and effect relationship is established between variables that are specified in the conceptual model of this study. Thus, we present the theoretical and practical implications of these results and discuss the differences between these results through a comparative analysis with previous studies.

  • PDF