• Title/Summary/Keyword: Service Quality Assessment

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Risk Assessment in Finland: Theory and Practice

  • Anttonen, Hannu;Paakkonen, Rauno
    • Safety and Health at Work
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    • v.1 no.1
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    • pp.1-10
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    • 2010
  • The Finnish risk assessment practice is based on the Occupational Safety and Health (OSH) Act aiming to improve working conditions in order maintain the employees' work ability, and to prevent occupational accidents and diseases. In practice there are hundreds of risk assessment methods in use. A simple method is used in small and medium sized enterprises and more complex risk evaluation methods in larger work places. Does the risk management function in the work places in Finland? According to our experience something more is needed. That is, understanding of common and company related benefits of risk management. The wider conclusion is that commitment for risk assessment in Finland is high enough. However, in those enterprises where OSH management was at an acceptable level or above it, there were also more varied and more successfully accomplished actions to remove or reduce the risks than in enterprises, where OSH management was in lower level. In risk assessment it is important to process active technical prevention and exact communication, increase work place attraction and increase job satisfaction and motivation. Investments in OSH are also good business. Low absenteeism due to illness or accidents increases directly the production results by improved quality and quantity of the product. In general Finnish studies have consistently shown that the return of an invested euro is three to seven-old. In national level, according to our calculations the savings could be even 20% of our gross national product.

Biological Assessment of Water Quality by Using Epilithic Diatoms in Major River Systems (Geum, Youngsan, Seomjin River), Korea (돌말(Epilithic Diatom) 지수를 이용한 국내 주요 하천(금강, 영산강, 섬진강)의 생물학적 수질평가)

  • Hwang, Soon-Jin;Kim, Nan-Young;Won, Doo Hee;An, Kwang Kuk;Lee, Jae Kwan;Kim, Chang Soo
    • Journal of Korean Society on Water Environment
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    • v.22 no.5
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    • pp.784-795
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    • 2006
  • The purpose of this study was to assess biological river water quality by using epilithic diatoms at 40 selected sites in Geum, Youngsan, and Seomjin River systems. The sampling and analyses were performed during three seasons including January, April and June in 2005. Various water quality parameters also were analyzed. We attempted to classify the water quality condition by epilithic diatom indices (DAIpo and TDI) with the results of corresponding analyses of various chemical water quality parameters. A five class system was delivered to describe the water quality condition ranged from "very good" to "very poor." We also proposed a way of classifying water quality condition by combining two diatom indices of DAIpo and TDI. Our results showed that biomass of epilithic diatoms varied not only seasonally but spatially; it was not likely that winter diatoms represent average water quality condition, due to high concentration of nutrients. Water quality status assessed by diatom indices was generally worse than that assessed by BOD, indicating that BOD standard likely underestimates the biological condition of the water body. Importantly, nutrient-based diatom index (TDI) generally overestimated organic matter-based index (DAIpo) at most study sites, indicating that diatoms in studied rivers were likely more affected by nutrients than organic matter. Thus, management strategy to improve river water quality in Korea is suggested to emphasize more on the nutrients than organic matters.

Structural Equation Modeling of Health-related Quality of Life in Periodontal Disease Patients for the Middle-aged Koreans (한국 중년층 치주질환자의 건강관련 삶의 질 구조모형)

  • Lee, Eun-Ju;Suh, Soon-Rim
    • The Korean Journal of Health Service Management
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    • v.10 no.1
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    • pp.105-116
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    • 2016
  • Objectives : The purpose of this study was to explore diverse factors of patients with periodontal diseases, make comprehensive and pluralistic assessment of relevant factors, construct a hypothetical model, including direct and indirect paths, and test goodness-of-fit of the model. Methods : TRaw data were used from the sixth Korea National Health and Nutrition Examination Survey for the first and second years which was conducted from January 2013 to December 2014. Excluding current patients with cancer which could severely affect the quality of life among patients with periodontal diseases who were between 40 and 64 years of age, a total of 1,555 patients were included and finally analyzed in this study. Results : Among the factors affecting the quality of life, health perception had total effects through direct effects and functions had indirect and total effects through the channel of health perception. Conclusions : In oral health programs for the middle-aged, it is necessary to have preventive interventions in oral health; in particular, it is necessary to provide intervention programs that can improve health perception and relieve functional restrictions.

Satisfaction of continuing education and need assessment according to job characteristics in emergency medical technicians (응급구조사의 업무 특성에 따른 보수교육 만족도 및 교육요구도)

  • Park, Jung-Hee;Yoon, Byoung-Gil
    • The Korean Journal of Emergency Medical Services
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    • v.22 no.2
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    • pp.79-91
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    • 2018
  • Purpose: To assess the satisfaction of continuing education and need assessment according to job characteristics in emergency medical technicians (EMTs). Methods: A self-reported questionnaire was completed by 222 EMTs from May 28 to July 6, 2018. It consisted of questions on the method and need of continuing education, and satisfaction regarding education time, assessed using a 5-point Likert scale. Descriptive statistics, a chi-square test, and ANOVA were used to analyze the data. Results: The responses to questions on the method of continuing education (${\rho}=.000$), satisfaction of regarding the duration of continuing education (${\rho}=.029$), method (${\rho}$< .001), and topic (${\rho}=.000$) varied according to the differences in job characteristics of EMTs. Assessment and management of patients with multiple trauma ($4.17{\pm}.735$) emerged as the most important while license examination protocol for EMTs ($3.33{\pm}.968$) was rated the least important among topics for continuing education. Separation of continuing education (${\rho}$< .001), education method (${\rho}$< .001), education topic (${\rho}$< .001), and necessity of quality management of continuing education (${\rho}$< .001) differed according to the job characteristics of EMTs. Conclusion: It is important to provide a suitable program catering to the diverse requirements of EMTs. The education programs must be tailored to the needs of level 1 and level 2 EMTs separately. To improve the quality of education, it is necessary to evaluate the continuing effects.

A Method to Monitor the Reliability of In-house Power Supply Systems in Nuclear Power Plants Based on Probabilistic Assessment (확률론적 평가를 이용한 원자력발전소 소내전력공급계통 신뢰도 감시 방법)

  • Park, Jin-Yeub;Jerng, Dong-Wook
    • The Transactions of The Korean Institute of Electrical Engineers
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    • v.58 no.3
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    • pp.444-449
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    • 2009
  • This paper introduces a method to establish performance criteria of the in-house power supply system in nuclear power plants. The performance criteria of the system is presented in terms of the number of function failures and amount of the out-of-service time that can be allowed commensurate with the probabilistic safety assessment results of the nuclear power plants. To obtain the performance criteria such as reliability and availability, the functions of the system were analyzed and probabilistic assessment results were utilized. This method provides quantitative guidelines in selecting and monitoring system functions to determine an adequate level of maintenance quality in order to ensure the probabilistic goals for the safety of the nuclear power plants.

FAIR Principle-Based Metadata Assessment Framework (FAIR 원칙 기반 메타데이터 평가 프레임워크)

  • Park, Jin Hyo;Kim, Sung-Hee;Youn, Joosang
    • KIPS Transactions on Computer and Communication Systems
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    • v.11 no.12
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    • pp.461-468
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    • 2022
  • Development of the big data industry, the cases of providing data utilization services on digital platforms are increasing. In this regard, research in data-related fields is being conducted to apply the FAIR principle that can be applied to the assessment of (meta)data quality, service, and function to data quality evaluation. Especially, the European Open Data Portal applies an assessment model based on FAIR principles. Based on this, a data maturity assessment is conducted and the results are disclosed in reports every year. However, public data portals do not conduct data maturity evaluations based on metadata. In this paper, we propose and evaluate a new model for data maturity evaluation on a big data platform built for multiple domestic public data portals and data transactions, FAIR principles used for data maturity evaluation in Europe's open data portals. The proposed maturity evaluation model is a model that evaluates the quality of public data portal datasets.

A Study on the Performance of the Human Service Organizations : An Analysis from the Perspective of Quality of Output (사회복지서비스 기관의 조직성과에 관한 연구 : 서울시 지역사회복지관의 질 산출(quality output)을 중심으로)

  • Kang, Chul-Hee;Chung, Moo-Sung
    • Korean Journal of Social Welfare
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    • v.49
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    • pp.343-378
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    • 2002
  • This study examines the organizational performance of human service organizations from the quality output perspective. Using the 2001 evaluation data about 89 community welfare centers in Seoul, this study attempts to identify the levels of the performance of human service organizations in Korea. This study also attempts to identify the factors that predict performance of human service organizations measured in terms of client satisfaction and experts' evaluation about the functioning of each center. Results are as follows: (1) when pooling 866 clients' satisfaction level into satisfaction score about each center, the average of client satisfaction about the centers is 3.42 at 4 points scale. (2) 41.6% of the community welfare centers is evaluated as "highly qualified" in its overall operation and functioning by the professional evaluation team, (3) the employee reward system(+), practice based on the program guideline manual(+), the portion of the government support grant in its budget(-), the overall employee salary level(-), the level of acquirement of program grants from external sources (-) are the predictors in explaining clients' satisfaction level, and (4) the level of professional expertise of the executive director(+), the level of professional supervision of middle managers(+), the employee reward system(+), the program need assessment(+), the level of client information system(+), the portion of government support grant(-), the overall employee salary level(-) are the predictors for "being highly qualified" in its overall operation and function of each center. Through the empirical analysis, this study provides valuable knowledge about organizational performance of community welfare centers from the quality output perspective. Finally, this study discusses implications for more effective and efficient organizational performance of community welfare centers in Korea.

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Comparison of the National Park Ecosystem Health Assessment and an Advanced Assessment System (국립공원 생태계 건강성 평가 시스템 개선 연구)

  • Myeong, Hyeon Ho;Kim, Jeong Eun;Kim, Hye Ri;Oh, Jang Geun
    • Ecology and Resilient Infrastructure
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    • v.8 no.2
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    • pp.112-119
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    • 2021
  • In 2012, the National Park Service conducted an ecological health assessment to efficiently preserve and manage the ecosystem. The need for improving pre-existing management indicators was recognized from the revised Natural Park Act because, while the indicators of the existing evaluation system focused on endangered species, ecosystem disturbance, diversity, water quality (BOD, DO), and habitat fragmentation, they did not reflect the lack of indicators for marine ecological assessment, policy changes, and the time demands. The evaluation results comprised a five-point grading system, which made the analysis of immediate changes, difficult. Therefore, the benthic pollution index (BPI) and habitat restoration indicators were added to improve the evaluation system. The National Park was assessed using 10 classifications, however, only four classifications were evaluated. The ratings were divided into five states, and ten classes were presented as pictograms. The assessment results showed a similar trend as the indicators were improved, increasing from level 3 to level 5. However, the results of the Wolaksan National Park after improvement in the indicators were lower than that before the improvement, whereas, for the Juwangsan National Park, it was higher. This study aims at contributing to the scientific and systematic management of the national park ecosystem by improving the ecological health assessment system.

A study for quality assurance of visiting nurses service of a public health center (보건소 방문 간호 사업의 질보장을 위한 연구)

  • Yun, Soon-Nyoung;Lee, In-Sook;Hyun, Hye-Jin;You, In-Ja;Kim, Jai-Nam;Bae, Jung-Hee
    • Research in Community and Public Health Nursing
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    • v.6 no.2
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    • pp.275-285
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    • 1995
  • The purpose of the study is to evaluate the visiting nurses service of a public health center. Data were collectd from the 36 clients who received services from a public health center. In terms of the process evaluation, the tool is composed 4 parts, 27 items such as assessment planning, implementation, and evaluation. It was measured through the health records by 2 peer review. In terms of the outcome evaluation, the level of client satisfaction was measured by self report or interview by 2 supervisor. The result were as follows: 1. 30% of 36 health records showed narsing process was not and out of them, nursing care plann including spectific activities were rarely established or unclear. 2. The lack of systematic data collection' showed and nursing diagnosis was not adressed in health records review. 3. Client satisfaction score was 32, 97, out of maximum score 36. 4. The lack of sufficent objective data, care plan, record of client's health status change, and evaluation was founded therefore quality assurance for visiting nurses service and in-service education are required and the development of standardized record system need.

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A Study on u-Residential Space Service of Ubiquitous Vertical Farm (Ubiquitous Vertical Farm의 u-주거공간 서비스 도출에 관한 연구)

  • Lee, Heang-Woo;Kim, Yong-Seong;Lee, Jae-Il
    • Journal of the Korean housing association
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    • v.23 no.5
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    • pp.51-60
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    • 2012
  • Large-scale urban developments with increasing population and expansion of industrial facilities have destroyed the ecosystem. Consequently, the importance of vertical farm as a form of urban agriculture is increasing. However, such problems of vertical farms as economy and lack of awareness of residents are being raised. Firstly, this study derived types of vertical farm that are applicable to residential spaces through an examination of vertical farm buildings, and then inferred assessment items for a questionnaire survey for the development of u-services. Secondly, based on the issues deduced from the survey, u-services needed in vertical farm buildings were derived to use them as the basic data when we plan for a ubiquitous vertical farm building in residential space in the future. As result, the following uservices of ubiquitous vertical farm were proposed: u-notification service about the condition of crops from the aspect of growth management based on ubiquitous technology, remote/automatic control u-services, harvest information u-service for harvest management, recipe information u-service, and indoor air quality monitoring u-service, indoor environment adjusting u-service, and farm environment control u-service. Considering that many new buildings in Korea are residential buildings and many high-rise buildings are being planned, studies on vertical farm buildings must be continued.