• 제목/요약/키워드: Service Quality Assessment

검색결과 567건 처리시간 0.028초

도시 환경용량평가에 관한 연구 -청주시를 사례로- (A Study on the Environmental Carrying Capacity Assessment of Chongju City)

  • 임재호;이종호
    • 환경영향평가
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    • 제11권1호
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    • pp.25-36
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    • 2002
  • The purpose of this study is to assess the environmental carrying capacity of Chongju City for the environmental management and the urban growth management. The urban environmental carrying capacity assessment of the city by the index of ecological footprint(EF), shows that the ecosystem of the city has been overloaded and most of the deficiencies has come from outside of the city. The EF index, the area of land per capita required for production and consumption in the city, was 1.731 ha per capita in 1989 and 1.901 ha per capita in 1999. On the other side, the ecologically productive land is 0.0175 ha per capita. It means that every citizen owes 1.88 ha per capita to the ecosystem in 1999. The land consumption of the city has increased by 0.1705 ha per capita during the last 10 years. The capacity of infrastructure and the service supply estimated by the Onishi model does not exceed the demand of the city in 1999. But the rapidly increasing population and fast urban growth need the expansion of the capacity. The water supply capacity of the city appears to be sufficient in 1999, but the water supply demand will increase in the future. The capacity of sewage treatment facilities seems to be sufficient, but the higher level of sewage treatment facilities should be adopted for the improvement of water quality as the generation of sewage will increase and its characteristics will also make the wastewater treatment difficult. Due to the decrease of solid waste generated, the land fill capacity for solid waste disposal is not insufficient at present, but the capacity will be saturated in the near future. Therefore, the scientific management system of solid wastes should be introduced. The air quality of the city meets both the national air quality standard and WHO recommendation standard, but the strong regulation and control of automobile emission gas such as CO, $CO_2$, NOx and HC is required for clean air.

The Primary Care Performance of Three Types of Medical Institutions: A Public Survey using the Korean Primary Care Assessment Tool

  • Jung, Hye-Min;Jo, Min-Woo;Kim, Hyun-Joo;Jang, Won-Mo;Lee, Jin-Yong;Eun, Sang-Jun
    • 한국의료질향상학회지
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    • 제25권2호
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    • pp.16-25
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    • 2019
  • Purpose:The healthcare system of South Korea is at the extreme of the dispersed system. Few regulations limit patients from directly visiting higher-level medical institutions for primary care sensitive conditions. As a result, similar to local clinics, general and tertiary teaching hospitals also provide diverse primary care services. Our study aimed to examine the general public's perceptions of their primary care performance. Methods: Face-to-face surveys were conducted with 1000 adults who were living in South Korea with the aid of a questionnaire that included the Korean Primary Care Assessment Tool (KPCAT). The KPCAT consists of five domains, which are the main indicators of primary care performance: first contact, comprehensiveness, coordination, personalized care, and family/community orientation. One-way analysis of variance and post hoc tests were used to compare the KPCAT scores across the three types of medical institutions. Results: Domain-wise analyses revealed two different patterns. With regard to first contact and its subdomains, the highest and lowest scores emerged for local clinics and tertiary teaching hospitals, respectively. However, the other four domain scores were significantly lower for local clinics than for the other two types of medical institutions. Conclusions: Local clinics were perceived to be medical institutions that are responsible for providing primary care. However, the general public perceived only one domain of their primary care to be superior to that of the other two types of medical institutions: first contact. National efforts should be taken to strengthen their other four domains of primary care by training their workforce and providing appropriate incentives.

A Study on Feasibility of Dual-Channel 3DTV Service via ATSC-M/H

  • Kim, Byung-Yeon;Bang, Min-Suk;Kim, Sung-Hoon;Choi, Jin-Soo;Kim, Jin-Woong;Kang, Dong-Wook;Jung, Kyeong-Hoon
    • ETRI Journal
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    • 제34권1호
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    • pp.17-23
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    • 2012
  • This paper analyzes the feasibility of a new 3DTV broadcasting service scenario via Advanced Television Systems Committee Mobile/Handheld (ATSC-M/H). We suggest a dual-channel system in which a left-view image is encoded by MPEG-2 with HD quality and a small-sized right-view image is encoded by AVC. Also, the left view is transmitted through ATSC main channel and the right view is transmitted through ATSC-M/H channel. Although the transport stream formats of two channels are different from each other, we demonstrate that it is possible for the ATSC 2.0 decoder to synchronize the display of the left and right views when both encoders use a common wall clock and time stamp. We also propose a program specific information descriptor which guarantees full compatibility with the conventional 2D HDTV and emerging mobile TV services. Finally, we provide the results of subjective visual quality assessment of the proposed system in support of its 3DTV service quality.

국내 사회복지 관련 메타분석 연구의 질 평가 (A Quality Assessment of Meta-Analyses Research in Social Work)

  • 조미경;김희영
    • 한국산학기술학회논문지
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    • 제17권10호
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    • pp.158-167
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    • 2016
  • 본 연구의 목적은 사회복지관련 메타분석 연구를 대상으로 Assessment of Multiple Systematic Reviews (AMSTAR) 도구를 이용하여 질 평가를 하기 위한 서술적 조사연구이다. '메타분석', '사회복지', '사회사업'을 키워드로하여 2000년부터 2015년에 KISS, DBpia, RISS4U 데이터베이스를 이용하여 출판된 연구 중 42개의 메타분석 연구에 대해 질 평가를 실시하였다. 수집된 자료는 기술통계, 독립집단 t-test, 일원분산분석으로 분석되었다. 평균 AMSTAR 질 평가점수는 $4.76{\pm}1.66$점이었고, 낮은 수준이 19개(45.2%), 중간 수준이 22개(52.4%), 높은 수준이 1개(2.4%)이었다. 질 평가점수는 연구의 특성인 출판년도, 대상자, 분석논문의수, DB의 수, 저널유형, 재정지원 유무, 연구의 질 평가유무, 분석대상논문을 추출흐름도 유무, 주제에 따라 차이가 분석되었다. 질 평가점수는 출판년도, DB의 수, 연구의 질 평가유무, 분석대상논문을 추출흐름도 유무에 따라 통계적으로 유의한 차이가 있었고, 4개 요인이 메타분석 연구의 질에 영향을 미치는 요인으로 51.9%의 설명력이 있었다. 본 연구는 메타분석 연구의 질을 향상시키기 위해 필요한 가이드라인을 제시하는데 기여하고 있다. 본 연구는 사회복지 분야 메타분석 연구의 질 향상과 분석 결과의 신뢰성 확보를 위하여 첫째, 메타분석 보고를 위한 공통적이고 구체적인 가이드라인을 마련하고 공유하는 것, 둘째, 근거기반의 실천적 개입을 위해서는 질 평가를 통해 근거강도가 높은 논문의 결과를 메타분석으로 합성하는 것, 셋째, 분석대상 논문의 연구특성을 제시하는 것, 마지막으로 문헌선택과 자료추출 과정에서 두 명이상의 연구자에 의한 독립적 실시와 최종 문헌추출을 위한 합의과정과 이해상충여부가 보고되어야 함을 제안하고 있다.

전자정부 웹사이트 평가 결과 데이터 기반 지능형(AI) 정부 웹서비스 관리 방안 연구 (A Study on Government Service Innovation with Intelligent(AI): Based on e-Government Website Assessment Data)

  • 이은숙;차경진
    • 한국IT서비스학회지
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    • 제20권2호
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    • pp.1-11
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    • 2021
  • As a key of access to public participation and information, e-government is taking the active role of public service by relevant laws and policy measures for universal use of e-government websites. To improve the accessibility of web contents, the level of deriving the results for each detailed evaluation item according to the Korean web contents accessibility guideline is carried out, which is an important factor according to the detailed evaluation items for each website property and requires data-based management. In this paper, detailed indicators are analyzed based on the quality control level diagnosis results of existing domestic e-government websites, and the results are classified according to high and low to propose new improvement directions and induce detailed improvement. Depending on the necessity of management according to the detailed indicators for each website attribute, not only results but also level diagnosis to strengthen web service quality suggests directions for future improvement through accurate detailed analysis and research for policy feedback. This study ultimately makes it possible to expect government system management based on predicted data through deduction history management based on evaluation score data on public websites. And it provides several theoretical and practical implications through correlation and synergy. The characteristics of each score for the quality management of public sector websites were identified, and the accuracy of evaluation, the possibility of sophisticated analysis, such as analysis of characteristics of each institution, were expanded. With creating an environment for improving the quality of public websites and it is expected that the possibility of evaluation accuracy and elaborate analysis can be expanded in the e-government performance and the post-introduction stage of government website service.

Proposed Data-Driven Approach for Occupational Risk Management of Aircrew Fatigue

  • Seah, Benjamin Zhi Qiang;Gan, Wee Hoe;Wong, Sheau Hwa;Lim, Mei Ann;Goh, Poh Hui;Singh, Jarnail;Koh, David Soo Quee
    • Safety and Health at Work
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    • 제12권4호
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    • pp.462-470
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    • 2021
  • Background: Fatigue is pervasive, under-reported, and potentially deadly where flight operations are concerned. The aviation industry appears to lack a standardized, practical, and easily replicable protocol for fatigue risk assessment which can be consistently applied across operators. Aim: Our paper sought to present a framework, supported by real-world data with subjective and objective parameters, to monitor aircrew fatigue and performance, and to determine the safe crew configuration for commercial airline operations. Methods: Our protocol identified risk factors for fatigue-induced performance degradation as triggers for fatigue risk and performance assessment. Using both subjective and objective measurements of sleep, fatigue, and performance in the form of instruments such as the Karolinska Sleepiness Scale, Samn-Perelli Crew Status Check, Psychomotor Vigilance Task, sleep logs, and a wearable actigraph for sleep log correlation and sleep duration and quality charting, a workflow flagging fatigue-prone flight operations for risk mitigation was developed and trialed. Results: In an operational study aimed at occupational assessment of fatigue and performance in airline pilots on a three-men crew versus a four-men crew for a long-haul flight, we affirmed the technical feasibility of our proposed framework and approach, the validity of the battery of assessment instruments, and the meaningful interpretation of fatigue and work performance indicators to enable the formulation of safe work recommendations. Conclusion: A standardized occupational assessment protocol like ours is useful to achieve consistency and objectivity in the occupational assessment of fatigue and work performance.

건축물내 급수설비의 수질변화 특성과 영향력 평가 (Assessment of Variable Characteristics in Water Quality of the Supply Systems in the Building)

  • 이현동;황재운;배철호;김상진
    • 한국물환경학회지
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    • 제20권4호
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    • pp.313-320
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    • 2004
  • In this study, variable characteristics of drinking water and the influences on underground water reservoirs, rooftop water tanks, and service water pipes in the building were assessed. The influence of underground water reservoir material and water capacity on water quality also were assessed. The results are the following as; First of all, the drinking water passing through underground water reservoirs or service water pipes in the building, averagely metal component concentration more increased from percent of 41.3 to percent of 74.2 totally than other items of water quality. On the other hand, both residual chlorine and total solid highly decreased 65.6 percent and 35.3 percent, respectively. Therefore, it was thought that water quality could be getting worse for microorganism re-growth by residual chlorine reduction, and total solid also could be a cause for extraneous matters accumulated in water reservoir. Secondly, the variations on water quality of each stage for water supply system in the building were higher in water service pipes connected from rooftop water tanks to the tap than in underground water reservoirs. In addition to, among of twelve items on water quality, ten items on water quality except dissolved oxygen and residual chlorine increased. Therefore, it was thought that the influence of water service pipes connected from rooftop water tanks to the tap on water quality were higher than other stages of water supply system in the building. Thirdly, in case of materials of underground water reservoir, it was likely that the variation on water quality by stainless steel and concrete materials got some similar. In case of water capacity, the variations on water quality of underground water reservoirs over $1,000m^3$ higher than those under $1,000m^3$. That reasons was likely that the retention time(49.72 hours averagely) of underground water reservoirs over $1,000m^3$ was two times longer than it of those under $1,000m^3$(23.37 hours). Therefore, it was thought that the influence on water quality by materials were some similar, but in case of water capacity, the influence of underground water reservoirs were higher.

VoWLAN 도입의 경제적 타당성 분석에 관한 연구 (An Economic Assessment Analysis on Deploying VoWLANs)

  • 조남욱;안재경;김지표;홍정식
    • 한국통신학회논문지
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    • 제31권7B호
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    • pp.660-667
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    • 2006
  • 본 연구에서는 무선 LAN 시장의 새로운 돌파구로 기대되는 VoWLAN의 투자 수익률 분석을 위해 구체적이고 실용적인 방법론을 제시하고자 한다. 이를 위하여 먼저 국내외 VoWLAN 시장의 동향을 분석한다. 다음으로는 투자수익률 분석을 위해 구축유형에 따라 VoWLAN에의 비용항목과 VoWLAN과 경쟁하는 대안서비스(유선랜과 유선전화서비스)의 비용항목을 산정한 후 대안서버스와 비교한 VoWLAN의 혜택 항목과 투자수익률 분석 시 필요한 기타 입력항목을 선정한다. 또한, 대상 기업의 다양한 상황에 맞는 구축 시나리오를 제시하고 각 시나리오 별로 비용/혜택 분석 프레임워크에 따라 경제성 분석을 실시한다. 본 연구에서는 개발된 투자 수익률 분석 프레임워크의 유용성을 검증하기 위해 VBA 프로그램으로 구현하여 실제 사례에 적용한다.

SOA기반 IoT환경에서 QoS 예측을 통한 신뢰할 수 있는 서비스 선택 (Trustworthy Service Selection using QoS Prediction in SOA-based IoT Environments)

  • 김유경
    • 한국소프트웨어감정평가학회 논문지
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    • 제15권1호
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    • pp.123-131
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    • 2019
  • IoT(Internet of Things) 환경은 다양한 사용자 애플리케이션을 만드는데 사용할 수 있는 여러 가지 서비스에 대한 액세스를 제공하여 사용자의 요구 사항을 충족시킬 수 있어야 한다. 그러나 수많은 이기종의 장치 및 잠재적인 자원 제약과 같은 IoT 환경적 특징으로 QoS 문제가 발생하게 된다. 본 논문에서는 SOA기반 IoT 시스템에서 사용자간 신뢰관계를 반영한 QoS 예측 방법을 제안한다. QoS예측의 정확도를 높이기 위해, 사용자간 신뢰 관계를 분석하여 사용자들 사이의 유사성을 파악하고 이를 기반으로 QoS를 예측하도록 한다. 연결중심성을 계산하여 신뢰를 강화하도록 하였으며, 실험을 통해 QoS 예측의 향상이 이루어지는 결과를 얻을 수 있었다.

ATM 망을 통한 Circuit Emulation 서비스에서 전화음성의 품질평가 (Quality Assessment of Telephone Speech with ATM Circuit Emulation Services)

  • 조영순;서정욱;배건성
    • 전자공학회논문지S
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    • 제35S권6호
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    • pp.156-163
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    • 1998
  • ATM 망에서는 전화서비스와 같은 CBR(Constant Bit Rate) 음성을 처리하기 위해서 AAL1 CES(Circuit Emulation Service)를 제시하고 있다. 본 논문에서는 ATM 망에서 CES를 이용한 전화서비스를 할 경우에 ATM 망의 셀 손실률에 따른 전화음성의 품질평가 실험을 하였다. 이를 위해 structured/unstructured DS1 구조의 ATM 망을 모델링 하였으며, 전화음성의 품질평가 실험에서 객관적인 품질평가로는 SNR을 주관적인 품질평가 방법인 MOS를 사용하였다. 시뮬레이션 결과 ATM CES에서 셀 손실률이 $10^{-3}$ 이하일 경우 MOS 4.0, SNR 30dB 이상의 양호한 음질을 얻을 수 있음을 보였다.

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