• Title/Summary/Keyword: Service Quality

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Effects of Management Performance with Outsourcing Environment in Hotel Industry (호텔에서 아웃소싱이 경영성과에 미치는 영향)

  • Park, Tae-Ju;Jang, Hyun-Jong;Kim, Hong-Il
    • The Journal of the Korea Contents Association
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    • v.11 no.10
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    • pp.479-487
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    • 2011
  • This research is to find a way to improve level of management performance and power of competition against other competitors in the same field. especially, outsourcing closely related management performance has been studied. In this research, 250 questionnaires for super delux hotel were distributed and analyzed 236 with Path Analysis. finally, the most important things impacting financial performance have shown contract cost, skills, inner management skills, clarity of contract conditions, etc... controllable outsourcing factors and cooperation between outsourcing company and hotel as well is important to improve service quality based on work efficiency. In conclusion, hotel industry has to continue to work on building stronger relationship with outsourcing companies based on controllable outsourcing factors. it will bring positive effect to management performance through customer satisfaction.

Corporate Governance and Cash Holdings in Retail Firms (기업지배구조와 현금 보유와의 관계: 유통 상장 기업에 대한 연구)

  • Lee, Jeong-Hwan
    • Journal of Distribution Science
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    • v.14 no.12
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    • pp.129-139
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    • 2016
  • Purpose - This paper examines the explanatory power of the agency theory in the determination of cash holdings for Korean retail firms. If the agency theory holds, a firm with strong corporate governance structure tends to have low cash holdings. A strong governance structure makes the CEO of this firm to behave in the interests of shareholders and thus the CEO has low incentive to stockpile cash holdings, which can be easily diverted for the CEO's own managerial purposes. We investigate this relationship between corporate governance structure and cash holdings, by using corporate governance scores as a proxy variable that captures the effectiveness of corporate governance mechanism. Research design, data, and methodology - We adopt the sample of publicly listed retail firms in KOSPI market from 2005 to 2013. Financial and accounting statements are gathered from the WISEfn database. We also use the corporate governance scores published by Korean Corporate Governance Service. The relationship between the corporate governance scores and cash holdings is cross-sectionally estimated based on the ordinary least square method. This estimation method is widely accepted in the existing literature. The sample of large conglomerates, Chebol, and the remainder firms are separately examined as well, to account for the distinctive internal financing environment in these large conglomerates. Results - We mainly contribute to the extant literature by providing empirical evidence against the agency theory of cash policy. Unlike the prediction of agency theory, we confirm statistically insignificant or even positive correlations between the set of corporate governance scores and cash-asset ratios. Almost all the major corporate governance attributes including total score, shareholder rights, board structure, and the quality of information disclosure do not show negative correlations with cash holdings, which poses a strong challenge to the validity of the agency theory in the determination of retail firms' cash holdings. Conclusions - This study presents interesting empirical results with respect to the cash policy in Korean retail firms. Consistent to prior studies, I verify that the agency theory only limitedly explains the level of cash holdings. Future studies may obtain more robust results by examining a longer sample period.

Comparison and Analysis of Metadata Schema for Academic Paper Integrated DB (학술논문 통합 DB 구축을 위한 메타데이터 스키마 비교 분석)

  • Choi, Wonjun;Hwang, Hyekyong;Kim, Jeonghwan;Lee, Kangsandajeong;Lim, Seokjong
    • The Journal of the Korea Contents Association
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    • v.20 no.2
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    • pp.689-699
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    • 2020
  • The National Science and Technology Information Center (NDSL) database, which provides academic papers at home and abroad, collects, builds, and manages data collected from various sources. In this study, we analyzed the DB paper schema and DB metadata that are currently constructed and managed to derive an integrated DB schema that can manage the high-value-added papers and manage them efficiently by analyzing distributed DB papers. Also, the final academic information data items were determined through comparison and analysis using the Web of Science and SCOPUS schemas that are currently purchased and possessed. The academic information data items constructed and serviced through this study were summarized into seven papers, authors, abstracts, institutions, themes, journals, and references, and defined as core contents under construction. The integrated DB schema was created through this study, and the results of this study will be used as a basis for constructing the integrated DB collection of high quality academic papers and designing the integrated system.

Meanings of Academic Library in Learning Activities of Korean College Students (대학생의 학습활동에 있어 도서관의 의미 - P대학도서관 이용자의 정보행태를 중심으로 -)

  • Lee, Eun-Ju;Lee, Jae-Whoan
    • Journal of Korean Library and Information Science Society
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    • v.42 no.3
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    • pp.105-126
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    • 2011
  • The purpose of this research is to investigate the information behavior of Korean college students as related to their process of learning activities, and to provide the essential data for improving the service quality of Korean academic libraries. To the end, discussed in details are (1) classifying the everyday learning activities of college students into six types and finding out the special features of their information needs and seeking behavior, (2) figuring out the meanings and use-patterns of academic libraries in their everyday learning, and (3) developing the variables influencing their library use behavior and testing the relationship between such variables and library use behavior. The data were collected through a survey with 290 college students, and analyzed for both frequency test and Chi-square test for the discussion.

A Channel Allocation Scheme Based on Spectrum Hole Prediction in Cognitive Radio Wireless Networks (무선인지 통신망에서 스펙트럼 홀 예측에 의한 채널할당)

  • Lee, Jin-yi
    • Journal of Advanced Navigation Technology
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    • v.19 no.4
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    • pp.318-322
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    • 2015
  • In wireless communication networks, most of the prediction techniques are used for predicting the amount of resource required by user's calls for improving their demanding quality of service. However, we propose a channel allocation scheme based on predicting the resources of white spectrum holes for improving the QoS of rental user's spectrum handoff calls for cognitive radio networks in this paper. This method is supported by Wiener predictor to predict the amount of white spectrum holes of license user's free spectrum resources. We classify rental user's calls into initial calls and spectrum handoff calls, and some portion of predicted spectrum-hole resources is reserved for spectrum handoff calls' priority allocation. Simulations show that the performance of the proposed scheme outperforms in spectrum handoff call's dropping rate than an existing method without spectrum hole prediction(11% average improvement in 50% reservation).

Effect of Nutrition Educatioh of School Lunch Programs -On Dietary Pattern of Elementary School Children in Pusan Area- (학교급식 프로그램의 영양교육적 효과 -급식교 및 비급식교 어린이의 식생활에서 본-)

  • 김상애
    • Journal of the Korean Society of Food Science and Nutrition
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    • v.19 no.4
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    • pp.356-374
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    • 1990
  • This paper proposes to research on the actual conditions of dietary life of some children with similar living standard. They were in the 4th and 5th grades of two elementary schools located at Tongrae-ku Pusan City and the survey period was from March to April in 1989. One part was 0 elementary school childern with school lunch and the other part was ones in K elementary school without school lunch. This survey shows the effect of nutrition education of school lunch on the intake of food and nutrient the pattern of food consumption and untrient intake and the knowledge level of nutrition and results in calling attention to the importance of school lunch and the necessity f its expanded paractice and bringing up some problems to be solved in order to excute more improved program of school lunch. As the results of analysis first the school lunch group demonstrated desirable pattern of food consumption and nutrient intake school lunch aims at by the effect of nutritional education of the scheduled school lunch program and turned out to be superior in food and nutrient intake. physical index and level of nutrient knowledte to the non school lunch group. Secondly since both groups show the lack of calcium intake it is necessary to establish a meal plan to increase calcium source and in order to improve the quality of school lunch it is desirable to plan a program considering proper amount of meal service by age and sex selection of menu based on preference research various cooking methods and and food mixing fit for standard food consitiution of school lunch.

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The Interactive Factors of Ubiquitous Media Affected on the Intention of Convergence Service Adoption (유비쿼터스 미디어의 수용의도에 영향을 미치는 상호작용성 요인에 관한 연구)

  • Kim, Ju-An
    • International Commerce and Information Review
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    • v.9 no.2
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    • pp.19-40
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    • 2007
  • In recent, T-commerce is widely dispersed as alternative type of commerce. It is forecasted that t-commerce system is used more than e-commerce system. Therefore more and more t-commerce-related industries are also recognizing that t-commerce is a critical business model. It is needed to understand the concept of t-commerce and develop the t-commerce marketing strategy. CEO analyses consumer's behaviors according to the data about buyers and applies the advantage of t-commerce to the communication with customers. This t-commerce system plays an important role in maximizing customer satisfaction and affecting their intention to reuse it. Therefore this paper attempts to identify T-commerce critical success factors and divide between use-intention group and unuse-intention group by taking out a discriminant function by the discriminant analysis. This lays a foundation in developing T-commerce strategy. According to the discriminant function extracted, convenience factor, amusement factor, system quality factor, product perception factor are significant in the sequence of influential degree. However, usefulness factor and speedy connection factor are not significant. In result, the target hitting rate is 77.9% in the first unuse-intention group and it is 95.2% in the second use-intention group. The total discriminant target hitting rate is computed to higher value, 86.55%. The statistic package, SPSS 12.0, is used to survey and analyse data and test the hypothesis. The validity and reliability of variables are verified by both reliability analysis and factor analysis. The discriminant analysis is used to tell the difference between use-intention group and unuse-intention group.

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An Intra-path Load Balancing Method based on both the Bottleneck State of Path and the Bandwidth Avaliability of Link (경로 병목상태와 링크 대역폭 가용도 기반 경로 부하 밸런싱 방법)

  • Kim, Tae-Joon
    • Journal of Korea Multimedia Society
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    • v.12 no.3
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    • pp.409-418
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    • 2009
  • Providing Quality-of-Service (QoS) guarantee requires for each router on the path of a traffic flow not to violate the flow's delay budget allocated to itself. Since the amount of load being offered to the router is determined by the budget, some imbalance in load among routers on the path may be alleviated by means of adjusting the budget. The equal allocation applied to the resource reservation protocol (RSVP) is simple to implement, but it has the drawback of a poor resource utilization. A load balancing method in which the delay budget being allocated to a router depends on its load state was developed to improve the drawback, but it's too complex to apply to the RSVP. This paper proposes an intra-path load balancing method not only applicable to the RSVP but also more effective in improving the drawback. The proposed method first partitions the end-to-end delay bound of a flow to routers by the RSVP and then let them adjust their budgets according to both the bottleneck state of the path and their links' bandwidth availabilities. The results of the simulation applying the proposed method to an evaluation network showed that the proposed method may provide the gain of 4 ${\sim}$ 17 % compared to that in the legacy one in terms of the number of maximally admittable flows.

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Analysis of Activities of Daily Living for Silver Generations with an IoT-Based Telecare System (사물 인터넷 기반 텔레케어 시스템을 활용한 실버 세대의 활동량 분석)

  • Park, Young-Soo;Park, Kyoung-Yong;Kim, Min-Sun;Lee, Seung-Youp;Seo, Jeongwook
    • Journal of Advanced Navigation Technology
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    • v.19 no.1
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    • pp.85-90
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    • 2015
  • In this paper, a novel Internet-of-things (IoT) based telecare system is proposed to provide high-quality care services to silver generations. It consists of various sensor nodes including activity sensors, wearable emergency pagers, emergency telephone as a home gateway, and a server as a telecare service platform. Especially, an activity index as a qualification method is presented to analyze the activities of daily living. By using the activity index, the daily/weekly/monthly activity information can be obtained, from which we infer the activity pattern, notice the abrupt change of the activity, and take appropriate actions in abnormal situations.

The Implementation of Integrated e-Catalog Transformation and Management System based on B2B using XSLT (XSLT를 이용한 B2B 기반의 통합형 e-Catalog 변환 및 관리 시스템 구현)

  • 김명진;김윤기;최일선;정회경
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2003.10a
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    • pp.496-499
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    • 2003
  • It is said that electronic documents to exchange information about goods and service in electronic form for electronic commerce between enterprise and enterprise (B2B) liver or enterprise and consumer(B2C) are e-Catalog, e-Catalog used in electronic commerce is important element that can express well enterprise's special quality of goods and product effectively from infinite Internet space. However, e-Catalog system been using in electronic commerce is no clear concept and consistent component etc. and is constructing each other dissimilar system and there is shortcoming that can not use e-Catalog information in exchange and transaction thereby. Hereupon, in this paper, defined e-Catalog document rescue that can process goods information configurationally using XML Schema to increase interoperability in selfishness species system. Also, change e-Catalog document that was defined as XML to e-Catalog document of other structure using XSLT and designed and embody integrated e-Catalog system so that may manage.

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