• Title/Summary/Keyword: Service Product

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The Research of BSC Method for Public's Service Product (공공기관서비스 산업에 대한 BSC성과분석 방안 연구 및 적용)

  • Hwang, Doo-Hong;Shin, Min-Soo
    • 한국경영정보학회:학술대회논문집
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    • 2007.11a
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    • pp.75-81
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    • 2007
  • The BSC methodology has recently increased its capability to apply the all of industries. However, this methodology would be inappropriate for the business innovation of public organizations. The major reason is that the profit is not the main issue for the public sector, where the financial perspectives are not clearly stated or formulated. This difference compared to profit organizations influences other perspectives such as study and growth, process. Therefore, a new approach is needed to solve these problems. The purpose of this study is to investigate a pertinent scheme for the public innovation, the method to integrate the process, and its expected effectiveness. Our research also covers the analysis configuration, approach to the process, and its related benefits

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A Study on the Development of Performance Indicators in the Community Business (커뮤니티 비즈니스 성과지표 개발연구)

  • Kim, Myung-Jin
    • The Journal of the Korea Contents Association
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    • v.17 no.6
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    • pp.22-31
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    • 2017
  • This study has begun with the perception that proper measuring system is required to grow community business in equilibrium and to grope for some developmental directions of it. First, for effective performance evaluation of community business, the study developed a performance evaluation model based on balanced score cards, and to apply validity analysis and analytic hierarchy process (AHP) by classifying. Second, the relative importance of the second indicator for each of the first aspects shows that participation of local residents and in the aspect of person interested, satisfaction of inner education in the aspect of learning and growth, shortening of work process in the aspect of inner process, and sales per head in the aspect of substantiality were high in relative importance. Third, in the result of calculation of overall weight for each aspect, participation of local residents, a business connection to the community, sales per head were ranked in the upper group. Thus, it's now necessary to have management support through fostering intermediate support organizations in community business which has been bureaucratic, and improvement of product and service through connection with outside consulting agencies and strategic alliance with the leading businesses is required.

Determinants of Health Care Expenditures and the Contribution of Associated Factors: 16 Cities and Provinces in Korea, 2003-2010

  • Han, Kimyoung;Cho, Minho;Chun, Kihong
    • Journal of Preventive Medicine and Public Health
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    • v.46 no.6
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    • pp.300-308
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    • 2013
  • Objectives: The purpose of this study was to classify determinants of cost increases into two categories, negotiable factors and non-negotiable factors, in order to identify the determinants of health care expenditure increases and to clarify the contribution of associated factors selected based on a literature review. Methods: The data in this analysis was from the statistical yearbooks of National Health Insurance Service, the Economic Index from Statistics Korea and regional statistical yearbooks. The unit of analysis was the annual growth rate of variables of 16 cities and provinces from 2003 to 2010. First, multiple regression was used to identify the determinants of health care expenditures. We then used hierarchical multiple regression to calculate the contribution of associated factors. The changes of coefficients ($R^2$) of predictors, which were entered into this analysis step by step based on the empirical evidence of the investigator could explain the contribution of predictors to increased medical cost. Results: Health spending was mainly associated with the proportion of the elderly population, but the Medicare Economic Index (MEI) showed an inverse association. The contribution of predictors was as follows: the proportion of elderly in the population (22.4%), gross domestic product (GDP) per capita (4.5%), MEI (-12%), and other predictors (less than 1%). Conclusions: As Baby Boomers enter retirement, an increasing proportion of the population aged 65 and over and the GDP will continue to increase, thus accelerating the inflation of health care expenditures and precipitating a crisis in the health insurance system. Policy makers should consider providing comprehensive health services by an accountable care organization to achieve cost savings while ensuring high-quality care.

Bayesian analysis of latent factor regression model (내재된 인자회귀모형의 베이지안 분석법)

  • Kyung, Minjung
    • The Korean Journal of Applied Statistics
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    • v.33 no.4
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    • pp.365-377
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    • 2020
  • We discuss latent factor regression when constructing a common structure inherent among explanatory variables to solve multicollinearity and use them as regressors to construct a linear model of a response variable. Bayesian estimation with LASSO prior of a large penalty parameter to construct a significant factor loading matrix of intrinsic interests among infinite latent structures. The estimated factor loading matrix with estimated other parameters can be inversely transformed into linear parameters of each explanatory variable and used as prediction models for new observations. We apply the proposed method to Product Service Management data of HBAT and observe that the proposed method constructs the same factors of general common factor analysis for the fixed number of factors. The calculated MSE of predicted values of Bayesian latent factor regression model is also smaller than the common factor regression model.

Exploring Social Impact of AI (인공지능과 사회의 변화)

  • Baek, Seung-Ik;Lim, Gyoo-Gun;Yu, Deng-Sheng
    • Informatization Policy
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    • v.23 no.4
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    • pp.3-23
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    • 2016
  • Since Turing (1950) proposed the development of a machine or system that could think and communicate with humans, many engineers and scientists have made endless efforts to create machines and systems that can replace humans. This effort made the field of artificial intelligence. Recently, as many people have been interested in the 4th Industrial Revolution, research on artificial intelligence technology has been actively carried out not only in the university laboratories but also in the companies as the core technology for realizing the 4th Industrial Revolution. As the artificial intelligence technology has been penetrated deeply into our lives, it is true that our lives have become much easier and more comfortable than in the past, but on the other hand, we have begun to have various negative effects. In this study, we review the social changes caused by artificial intelligence in terms of intelligent products and services. By analyzing positive effects and dysfunctions in various cases of daily life and work environment, we try to identify main policy issues.

A Study on Fun Elements of Web 2.0 Blog Widget (Web 2.0 블로그 위젯의 재미 요소에 대한 연구)

  • Choi, Sung-Kyu;Kim, Kee-Sung;Jang, Seok-Hyun;Whang, Min-Cheol
    • 한국HCI학회:학술대회논문집
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    • 2009.02a
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    • pp.785-790
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    • 2009
  • Widgets are the instrument for representing user's character and embossing the value of blogs. The compound word of the Windows and Gadget the application, widgets are the functional program to displayed on the screen graphical user interface (GUI) tools as a kind of service that user want to see. On the operating system, the Web, and mobile area, widgets offer the delivery of information, convenience and efficiency. However widgets have been never gave satisfaction to user because it focused transmitting information and representing circumstance than fun. This study is for recognized fun elements that user feel interest and categorized fun elements each type of widgets. Fun elements of widget never been defined, we use fun elements on design and product area and emotional word that is representative of affectivity. And we make up an online questionnaire to blog users. The widget selected by popular degree among the domestic widgets and the Japanese widget. And the results of the questionnaire that 5-scales used based on user preferences to identify the elements that are fun.

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The Acceptance of Customer Reviews in Taobao (타오바오 쇼핑몰 이용자의 구매후기 수용에 관한 연구)

  • Hao, Qi-Ying;Lee, Sang-Joon;Lee, Kyeong-Rak
    • Journal of the Korea Convergence Society
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    • v.6 no.4
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    • pp.205-212
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    • 2015
  • This paper aims to investigate key factors affecting customer adoption of the online review from the three perspectives such as customer review characteristics, reviewer characteristics, and customer characteristics. We collected data on customers who have experience in purchasing products in Taobao. The major findings are as follows. First, the customer review amount and vividness are not directly related to customer adoption of the online review. Second, the trust of reviewer and perceived similarity have positive effects on customer adoption of the online review. Third, the prior knowledge and product involvement increase customer adoption of the online review. Finally, customers' purchase intention is greatly determined by customer adoption of the online review. This paper presents the importance of the management of customer reviews and management method for the stakeholders of shopping mall to advancing Chinese market.

An Automatic Business Process Model Generation Tool Using Business Process Family Models (비즈니스 프로세스 패밀리 모델을 이용한 비즈니스 프로세스 모델 자동 생성 도구)

  • Hong, Min-Woo;Moon, Mi-Kyeong;Yeom, Keun-Hyuk
    • Journal of KIISE:Software and Applications
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    • v.35 no.8
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    • pp.479-492
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    • 2008
  • Nowadays, lots of requirements are changed quickly and variously. So, we need the ability to support the change of business process which is the asset of a company. To support this ability, the core asset that supports analyzing and describing about changes of business process should be exist from generating phase of a business process model. And a business process model that is satisfied the changed requirements should be automatically generated using core assets. In this paper, we present a business process family model (BPFM) which represents the commonalities and the variabilities of a set of business processes, we propose the automated tool using variabilities of BPFM and decision-making information for generation of business process model that is satisfied the changed requirements.

An Analysis of Chracteristics of School Library Program Employing Taxonomy and CIPP Model (택소노미와 CIPP 모형을 활용한 학교도서관 우수프로그램의 특징 분석)

  • Kang, Ji Hei
    • Journal of Korean Library and Information Science Society
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    • v.49 no.3
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    • pp.263-282
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    • 2018
  • This study analyzed nineteen best-practices (161 sub-programs) regarding school library media program. The authors conducted content analysis based on The Library Media Specialist's Taxonomy and the CIPP Model. In the analysis of taxonomy showing the degree of involvement of librarian teachers, Level Seven indicating a concerted effort to promote school library program was the most important (37.6%). Among the ten levels of taxonomy, the highest level (levels 6 to 10, high involvement of librarians) accounted for 65.9%. According to the analysis of the CIPP Model, (Context) most of the excellent programs were aimed at reading education (41.5%) and library use education (11.3%), and more than half (53.8%) cases were initiated by learners' needs. (Input) excellence programs employed various teaching materials and were operated at fixed time. (Process) the programs were run in a variety of ways, mainly with reading instruction (30.4%) and cultural activities (17.3%). (Product) As a fruit of programs, students and parents' satisfaction, students' achievement, self-confidence, and self-improvement were reported.

Configuration System through Vector Space Modeling In I-Commerce (전자상거래에서의 벡터 공간 모델링을 통한 Configuration 시스템)

  • 김세형;조근식
    • Journal of Intelligence and Information Systems
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    • v.7 no.1
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    • pp.149-159
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    • 2001
  • There have been lots of researches for providing a personalized service to a customer using one-to-one marketing and collaborative filtering techniques in E-Commerce. However, there are technical difficulties for providing the recommendation of products far users, which often involve high complexity of computation. In this paper, we have presented an integrated method of classification problem solving method and constraint based configuration techniques. This method can reduce a complexity of computation by classifying a solution domain space that has a higher complexity of composition. Thereafter, we have modeled customers constraints and the components of products to configure a complete system by passing it to constraint processing module in Constraint Satisfaction Problems. Constraint-based configuration uses the constraint propagation using the constraints of buyers and the constraints among PC components to configure a proper product for a customer. We have transformed and applied vector space modeling method in the field of information retrieval to consider a customer satisfaction in addition to the CSP. Finally, we have applied our system to test data fur evaluating a customers satisfaction and performance of the proposed system.

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