• The Journal of Korean Institute of Communications and Information Sciences
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• v.19 no.2
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• pp.381-389
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• 1994

In the communication network, multimedia service such as high quality voice, high speed data, image etc. will be added to the existing service. This service generates new requirements for the communication networks. The priority control mechanism can be used to control multimedia traffics generated by many communication systems. The priority mechanism which assigns prioirities to generated cells according to service quality is one of the traffic control. The priority assignment can be divided by priority criterion for each traffic characteristics such as loss sensitivity and delay sensitivity. In this paper, we alnalyzed the partial buffur sharing (PBS) mechani느 as a traffic control reducing the cell loss, and proposed analysis method. We analyzed the PBS mechanism using classical approach as a Markov chain. In order to validata proposed analysis method, simulation is performed using simulation package SIMSCRIPT 11.5. From this results, we confirmed that proposed analysis method can be verified. Also, we presented cell loss probability of ATM network when this results are to be applied to ATM networks.

• Journal of the Korean Dietetic Association
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• v.21 no.1
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• pp.25-36
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• 2015

In this study, we attempted to improve hospital food delivery service quality and customer satisfaction by using FMEA (Failure Mode and Effect Analysis), which is applied to the quality control of products in manufacturing plants. Subjective food delivery service quality improvement was judged based on a 5-point likert scale. Traditional FMEA uses an RPN (Risk priority number) to evaluate the risk level of a component or process. The RPN index was determined by calculating the product of severity, occurrence, and detection indexes. In our results, total RPN value (P<0.01) significantly decreased after FMEA introduction, whereas customer satisfaction (P<0.001) and food delivery service quality (P<0.001) significantly increased. Specifically, foodservice errors (P<0.01) and loss cost (P<0.01) were significantly improved by FMEA introduction. Taken together, we suggest that FMEA reduces critical activities and errors in foodservice delivery caused by simple priority selection.

• Journal of Korean Society for Quality Management
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• v.42 no.1
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• pp.43-61
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• 2014

Purpose: This study identifies preventive measures for VOC management by analyzing the causes and effects of factors that contribute to high risk service failure using FMEA on KORAIL VOC data. Methods: Two research methods were used. First, a Risk Priority Number (RPN) was assigned to each KORAIL VOC based on Failure Mode and Effect Analysis (FMEA). Second, multiple regression analysis was run with RPN factors that include severity, occurrence, and detection as the independent variables and customer dissatisfaction as the dependent variable. Results: Multiple regression analysis showed that RPN factors including severity, occurrence, and detection had significantly positive relationship with customer dissatisfaction. Based on these results, an FMEA was performed on VOC categories with high RPN for railroad stations including platform, ticketing, ticket verification, parking, and escalator, and VOC categories with high RPN for trains including entrance doors, cafes, air quality, announcement, and ticket verification. Conclusion: This study has practical implications to service failure management. A priority order using FMEA was established for the list of customer dissatisfactions that should be addressed to actively manage service failure, and strategies for tackling this priority list are offered.

• Journal of Information Technology Applications and Management
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• v.31 no.3
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• pp.39-52
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• 2024

The development of autonomous driving technology is expected to bring about a major change in the mobility rights of the transportation vulnerable. It is very important to identify user requirements in developing autonomous vehicles and service technologies for the transportation vulnerable. User requirements were derived for the wheelchair disabled and the walking disabled. Through focus interviews, a total of 58 requirements were derived for wheelchair-using disabled people and 53 requirements for walking disabled people. A Kano survey was conducted on 33 wheelchair disabled and 34 walking disabled. After that, the quality types of functional requirements in terms of autonomous vehicles and service environment development were analyzed using the Kano model. Priority analysis was conducted on the functions required by the wheelchair disabled and the walking disabled. The results of this study can be used as basic data to determine the priorities of user function requirements in the early stages of autonomous vehicle and service technology development.

• Proceedings of the KIEE Conference
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• 2001.11b
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• pp.207-209
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• 2001

Intensive competition in the electricity market and demand for higher quality service force the utilities to change their strategies in setting price and quality combination. As cost-up by homogeneously enhancing the electricity service quality may reduce their competitiveness, differential service is to be taken into consideration. Priority Service, which provides customers with a selection of service options at a range of prices and reliability for all or portions of their loads, has drawn attention from utilities in an increasingly competitive environment. Priority Service is to enlarge service options for customers who have diverse needs for supply reliability. This paper in the light of this point reviews differentiated strategy of power quality in the U.S.A.

• Journal of KIISE:Computing Practices and Letters
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• v.16 no.10
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• pp.990-994
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• 2010

Mobile WiMAX does not guarantee the media qualities because it does not consider the characteristics of video coding techniques. In this paper, PC-MCA(Priority-based Combining adaptive Modulation and Coding with ARQ), a priority based channel-adaptive streaming scheme, is proposed to guarantee media qualities. PC-MCA uses QoS scheduler by scheduling priority of the media and differentially controls modulation and coding schemes according to wireless channel condition and frame priorities. It also guarantees multimedia service quality through video decoding reliability.

• Journal of Digital Contents Society
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• v.19 no.5
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• pp.1003-1010
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• 2018

When an applicant requests the emergency situation call or safe return service using a smart device, the smart surveillance service can select the CCTV(closed circuit television) cameras around the applicant using applicant's location information, then automatically takes a photograph to track the applicant. Since the surrounding CCTV camera shoots the applicant continuously using location information and the applicant can be observed by the monitor agent in real time, this service can be very helpful in an applicant's emergency situation or safe return. The existing smart surveillance service does not consider the priority of the emergency situation call and safe return service. Therefore, there is the disadvantage that the applicant who requests an emergency situation call service can not be photographed when safe return service has already preoccupied CCTV cameras which are capable of taking a picture of the applicant. The proposed smart surveillance service improves this disadvantage by using service priority.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2018.10a
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• pp.217-219
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• 2018

The method on reconfiguring job priority in service queue has been developed to provide seamless service and to enhance operability of Data Service Platform(DSP) in Korean e-Navigation project that performed by Ministry of Oceans and Fisheries(MOF) since 2016. It plays a critical role for providing seamless services of DSP to expect which services ships request to DSP and how much time it costs to make services for responding them to ships in advance. Therefore, as developing a method on reconfiguring jobs in service queue of DSP with a noble algorithm to analyse priority index in parallel, DSP can provide seamless services to ships regardless of data volume and the number of requests that stacked in service queue.

• The Transactions of the Korean Institute of Electrical Engineers A
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• v.50 no.2
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• pp.67-75
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• 2001

This paper presents a fast and effective methodology for service restoration in large-scale distribution systems. The service restoration problem is formulated as a constrained optimization problem and requires the fast computation time and superior solution because the more unfaulted out-of-service area should be restored as soon as possible. The proposed methodology is designed to consider the fast computation time and priority service restoration by dijkstra algorithm and fuzzy theory in large-scale distribution systems. Simulation results demonstrate the validity and effectiveness of the proposed on a 26-bus and 140-bus system.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.22 no.2
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• pp.268-279
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• 1997

In this paper, we show the movable boundary (MB) method is the effective bandwidth allocation strategy for the ABR service among existing bandwidth allocation methods. The MB method can gurantee the QOS requirement according to the service priority and improve bandwidth utilization using the characteristics of the ABR service. The threshold values of the MB, which have an important effect upon connection blocking probability(CBP) performance of each service, are obtained by simulation. The MB method with the fixed thresholds, however, may not have good performance to variation of input traffic parameters. We suggest the dynamic MB method which changes the threshold values adaptively according to the required bandwidth of input traffic. We also show that the dynamic MB method can urantee the CBP performance according to the service priority regardless of variation of input traffic parameters.