• Title/Summary/Keyword: Service Priority

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Qualitative Assessment for Hazard on the Electric Power Installations of a Construction Field using FMEA (FMEA를 이용한 건설현장 전력설비의 위험성에 대한 정성적 평가)

  • Kim Doo-hyun;Lee Jong-ho
    • Journal of the Korean Society of Safety
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    • v.19 no.4 s.68
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    • pp.36-41
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    • 2004
  • This paper presents an qualitative assessment for hazard on the electric power installations of a construction field using FMEL The power installations have the mission to maintain the highest level of service reliability on the works. The more capital the electric power invest the higher service reliability they plausibly will achieve. However, because of limited resources, how effectively budgets can be allocated to achieve service reliability as high as possible. The assessment typically generates recommendations for increasing component reliability, thus improving the power installation safety. The FMEA tabulates the failure modes of components and how their failure affects the power installations being considered. Tn order to estimate the risks of a failures, the FMEA presents criticality estimation or risk priority number using the severity, occurrence, and detectability. The results showed that the highest components of the risk priority number among components were condenser, transformer, MCCB and LA. And In case of the criticality estimation, the potential failure modes were abnormal temperature rise, insulation oil leakage, deterioration for the transformer, overcurrent for the MCCB and operation outage fir the LA.

The Application of SERVQUAL Distribution In Measuring Customer Satisfaction of Retails Company

  • Haming, Murdifin;Murdifin, Imaduddin;Syaiful, A. Zulfikar;Putra, Aditya Halim Perdana Kusuma
    • Journal of Distribution Science
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    • v.17 no.2
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    • pp.25-34
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    • 2019
  • Purpose - This research strives to analyze and investigate customers' perception of the dimensions of service quality at retails in Makassar Municipality of Indonesia Country. This research tries to present its results empirically, which might be helpful to prepare a strategy to improve the service quality at retail companies. Research design, data, and methodology - The research uses Parasuraman's in 1985 unmodified SERVQUAL approach. This research is conducted using a questionnaire by purposive random sampling with 150 housewives customers who are met while they are shopping. The object of the study included several retail companies such as Alfa Mart, Alfa Midi, and Indomart operating in Makassar, Indonesia, which has been serving in 2017. Analysis was conducted by quantitative descriptive analysis, measurement of variable dimensions on the questionnaire using a Likert scale, and using cartecius graph and quadrant graphs to determine the gap size of each variable. Result - This research finds that the tangible and empathy dimensions such as product layout and lighting condition should be prioritized, and the empathy dimension whose gap value is too prominent such us peak load time condition and problem-solving adjustment. Conclusion - The second priority is responsiveness dimensions, and the last priority is reliability and assurance dimensions.

Priority Therapeutic Groups to Expand Development of Prescribing Indicators using a Consensus Group of Health Care Professionals (전문가 조사를 활용한 약제급여 적정성 평가 항목 및 지표 확대방안 도출)

  • Jeon, Ha-Lim;Kim, Dong-Sook;Kim, Bo-Yun
    • YAKHAK HOEJI
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    • v.59 no.4
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    • pp.190-200
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    • 2015
  • Evaluation Project on Appropriate Prescribing (EPAP) which is analysing prescribing pattern and providing physicians feedback has begun in 2001. EPAP indicators are related to antibiotics for acute respiratory tract infections, overuse of injection, polypharmacy (no. of drugs prescribed together, no. of prescriptions with 6 or more drugs), prescribing of specific medication group (drugs for acid related disorders, NSAIDs, corticosteroids) and medication expenditure per prescription day. The aim of this study was to suggest a development plan for EPAP indicators suitable for domestic situation. A consensus group consisting of seventeen health care professionals evaluated significance of each therapeutic class for EPAP indicators expansion considering information such as magnitude of issue, prescribing indicators of foreign countries, reimbursement criteria by each therapeutic class. Based on the data and group survey, 5 classes were selected as candidates for prescribing indicators and we presented 24 indicators regarding 5 classes. The results suggested that we need to augment evaluation indicators of additional area.

Development of Dynamic ID Allocation Algorithm for Real-time Quality-of-Service of Controller Area Network (Controller Area Network 의 실시간 서비스 품질 향상을 위한 동적 ID 할당 알고리즘 개발)

  • Lee, Suk;Ha, Kyoung-Nam;Lee, Kyung-Chang
    • Journal of the Korean Society for Precision Engineering
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    • v.26 no.10
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    • pp.40-46
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    • 2009
  • Recently CAN (Controller Area Network) is widely used as an in-vehicle networking protocol for intelligent vehicle. The identifier field (ID) of CAN is used not only to differentiate the messages but also to give different priorities to access the bus. This paper presents a dynamic 10 allocation algorithm in order to enhance the real-time quality-of-service (QoS) performance. When the network traffic is increased, this algorithm can allocate a network resource to lower priority message without degradation of the real-time QoS performance of higher priority message. In order to demonstrate the algorithm's feasibility, message transmission delays have been measured with and without the algorithm on an experimental network test bed.

Exploring the Feasibility of Differentiating IEEE 802.15.4 Networks to Support Health-Care Systems

  • Shin, Youn-Soon;Lee, Kang-Woo;Ahn, Jong-Suk
    • Journal of Communications and Networks
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    • v.13 no.2
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    • pp.132-141
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    • 2011
  • IEEE 802.15.4 networks are a feasible platform candidate for connecting all health-care-related equipment dispersed across a hospital room to collect critical time-sensitive data about patient health state, such as the heart rate and blood pressure. To meet the quality of service requirements of health-care systems, this paper proposes a multi-priority queue system that differentiates between various types of frames. The effect of the proposed system on the average delay and throughput is explored herein. By employing different contention window parameters, as in IEEE 802.11e, this multi-queue system prioritizes frames on the basis of priority classes. Performance under both saturated and unsaturated traffic conditions was evaluated using a novel analytical model that comprehensively integrates two legacy models for 802.15.4 and 802.11e. To improve the accuracy, our model also accommodates the transmission retries and deferment algorithms that significantly affect the performance of IEEE 802.15.4. The multi-queue scheme is predicted to separate the average delay and throughput of two different classes by up to 48.4% and 46%, respectively, without wasting bandwidth. These outcomes imply that the multi-queue system should be employed in health-care systems for prompt allocation of synchronous channels and faster delivery of urgent information. The simulation results validate these model's predictions with a maximum deviation of 7.6%.

A QoS-aware Scheduling Algorithm for Multiuser Diversity MIMO-OFDM System (다중 사용자 MIMO-OFDM 시스템에서의 QoS 제공을 위한 스케줄링 기법)

  • An Se-Hyun;Yoo Myung-Sik
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.31 no.7A
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    • pp.717-724
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    • 2006
  • In order to maximize the throughput and provide the fairness between users in MIMO-OFDM system, FATM(fairness-aware throughput maximization) scheduling algorithm was proposed. In this paper, a QoS-aware scheduling algorithms for MINO-OFDM system are proposed, each of which is based on FATM. These scheduling algorithms aim to satisfy the different service requirements of various service classes. Three proposed QoS scheduling algorithms called SPQ (Strict Priority Queueing), DCBQ (Delay Constraint Based Queuing), HDCBQ (Hybrid Delay Constraint Based Queuing) are compared through computer simulations. It is shown that HDCBQ algorithm outperforms other algorithms in satisfying different requirements of various service classes.

A performance Enhancement of VANET Warning Message Propagation on Electric Wave Blind Area Problem in the Urban Environment (도심의 전파 사각 지역 문제 해결을 위한 VANET 경고 메시지 전달 기능의 개선)

  • Lee, Won Yeoul
    • Journal of Korea Multimedia Society
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    • v.17 no.10
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    • pp.1220-1228
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    • 2014
  • Emergency Warning Service will be the most important service of VANET. Transmission delay is the most important performance criteria of the warning service. Most legacy research takes a way to minimize the packet collision. However those approach has a critical weak point on urban environment where there is a blind area of electric wave. So another issue is required in order to provide enhanced warning message propagation technique to overcome the urban environment problem. In this paper, I proposed an enhanced warning message propagation scheme in the poor electric wave environment as the intersection area. Proposed scheme forwards the warning message to the blind area by enhanced forwarding node selection technique. For efficiency of warning message propagation, I suggest forwarding priority for decision of forwarding node. And the node has a direct mode or redirect mode depending on neighbor nodes. The simulation was carried out to evaluate the performance. The simulation results show that proposed scheme has the superior performance compared to legacy warning message technique.

Establishing Application System of KOMPSAT-1

  • Choi, Gi-Hyuk;Lee, Joo-Hee;Paik, Hong-Yul
    • Korean Journal of Remote Sensing
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    • v.15 no.4
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    • pp.349-356
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    • 1999
  • Korea Multi-Purpose Satellite-l (KOMPSAT-l) has been developed by the Korea Aerospace Research Institute (KARI) with the aid of TRW and will be launched on the December 21, 1999 at the Vandenberg Air Base in CA, U.S. Now, the satellite application group in KARI is preparing for the service with the KOMPSAT-l satellite data. For the purpose of supplying good service to the users, data application planning has to be established before launching satellite. To use satellite data effectively, KARI makes a plan for data policy, data price, mission planning, and commercializing strategy. This study was carried out with the purpose of effective use of satellite data. For this purpose, KARI, first, made 60 user groups to use KOMPSAT-l data for public welfare and research sectors. These user groups include government, public corporations, institutes, and universities. KARI will offer the service to users through online using Internet. Secondly, KARI made a policy for the priority of KOMPSAT-l missions. These are classified by the mission priority, payloads, and operational states etc. Thirdly, KARI will make data policy and data price of KOMPSAT-l based on the basic master plan. Especially, data price will be determined at the KOMPSAT-l committee including Ministry of Science and Technology (MOST). KARI is also trying to commercialize the data with the domestic and foreign companies to expand the use of KOMPSAT-l data in the industries sector. Afterward in this study, KARI will continue the improvement for the effective distribution of KOMPSAT-l data for all users.

An Evaluation of Service Quality Priorities between Air Cargo Service Providers and Customers (항공화물운송서비스 품질에 대한 서비스 이용자와 제공자간의 중요도 인식 차이에 관한 연구)

  • Jun, Il-Soo;Hong, Seok-Jin
    • Journal of Korean Society of Transportation
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    • v.22 no.5
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    • pp.35-45
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    • 2004
  • This paper analyzes the differences in the service quality priorities of air cargo service providers and customers. After having identified what constitutes the decisive factors with regards to air cargo service quslity, research was carried out to evaluate the differences in the service quality priorities of air cargo service providers and customers. Moreover, this paper analyzes these differences by separating air cargo service providers into Korean and international air cargo service providers. In order to attain the objectives of this research, the air cargo service sectors were divided into three general categories: supply capability(H/W), service accountability, and competitiveness of service fees and management capability(S/W). The researchers then placed 6 different criteria into each service category, for a total of 18. The evaluation of the service quality priorities of air cargo service providers and customers revealed very little difference between these two groups. With regards to the service criteria found in each service category, our research found marked differences between the service quality priorities of providers and customers in only three of the 18 criteria. However, we found marked differences in service quality priorities in 7 of the 18 criteria when the air cargo service providers were divided into Korean and international air cargo providers. While domestic air cargo service providers evaluated management's capability to handle cargo accidents and incidents as the most important priority, international air cargo service providers placed the highest priority on the cargo rate system. The results of this research imply that in order to properly evaluate the differences between the service quality priorities of air cargo service providers and customers, the air cargo service providers itself should be separated between the Korean air cargo service providers and the foreign providers because of their respective inherent perception on service quality.

Analysis of Risk Priority Number for Grid-connected Energy Storage System (계통연계형 에너지저장시스템의 위험우선순위 분석)

  • Kim, Doo-Hyun;Kim, Sung-Chul;Park, Jeon-Su;Kim, Eun-Jin;Kim, Eui-Sik
    • Journal of the Korean Society of Safety
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    • v.31 no.2
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    • pp.10-17
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    • 2016
  • The purpose of this paper is to deduct components that are in the group of highest risk(top 10%). the group is conducted for classification into groups by values according to risk priority through risk priority number(RPN) of FMEA(Failure modes and effects analysis) sheet. Top 10% of failure mode among total potential failure modes(72 failure modes) of ESS included 5 BMS(battery included) failure modes, 1 invert failure mode, and 1 cable connectors failure mode in which BMS was highest. This is because ESS is connected to module, try, and lack in the battery part as an assembly of electronic information communication and is managed. BMS is mainly composed of the battery module and communication module. There is a junction box and numerous connectors that connect these two in which failure occurs most in the connector part and module itself. Finally, this paper proposes RPN by each step from the starting step of ESS design to installation and operation. Blackouts and electrical disasters can be prevented beforehand by managing and removing the deducted risk factors in prior.