• Journal of Korean Society of Industrial and Systems Engineering
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• v.31 no.4
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• pp.10-20
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• 2008

This paper deals with the application of Supply Chain Operations Reference (SCOR) model to make a Service Supply Chain(sSC) of a hospital treatment service. At first, we compare the service supply chain with the traditional supply chain. At second, we apply the SCOR model to a service supply chain of a hospital treatment service and make new process of the hospital service supply chain if we need it. Finally, we explain the applied results and propose the improvement points. The used level of SCOR model is from level 1 to level 3.

• Journal of the Korean Operations Research and Management Science Society
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• v.4 no.1
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• pp.51-67
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• 1979

This paper considers the problem of determining an optimal dynamic operating policy for a two-stage tandem queueing service system in which the service facilities (or stages) can be operated at more than one service rate. At each period of the system's operation, the system manager must specify which of the available service rates is to be employed at each stage. The cost structure includes an operating cost for running each stage and a service facility profit earned when a service completion occurs at Stage 2. We assume that the system has a finite waiting capacity in front of each station and each customer requires two services which must be done in sequence, that is, customers must pass through Stage 1 and Stage 2 in that order. Processing must be in the order of arrival at each station. The objective is to minimize the total discounted expected cost in a two-stage tandem queueing service system, which we formulate as a Discrete-Time Markov Decision Process. We present analytical and numerical results that specify the form of the optimal dynamic operating policy for a two-stage tandem queueing service system.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2001.10a
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• pp.171-174
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• 2001

This study investigates the differences in critical dimensions which impact on operations and strategy in Internet EC of service related intangible product. For this purpose, services are newly classified by two selected dimensions such as 1)the proportion of substitute by on-line, and 2)the needs of interaction and customization. Secondly, on the classification of services, the differences of 1) customer needs of geographical accessibility, 2) needs of cooperation with off-line functions, and 3) customer purchase intention in Internet EC are tested among classified groups. Finally, implementations on operations and strategy in Internet EC are suggested, based on the results of analysis. Data are collected by the survey on the customer groups, and analyzed by statistical method, such as mean score plot, cluster analysis, and analysis of variance.

• Journal of Information Processing Systems
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• v.6 no.1
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• pp.1-20
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• 2010

Due to the convergence of voice, data, and video, today's telecom operators are facing the complexity of service and network management to offer differentiated value-added services that meet customer expectations. Without the operations support of well-developed Business Support System/Operations Support System (BSS/OSS), it is difficult to timely and effectively provide competitive services upon customer request. In this paper, a suite of NGOSS-based Telecom OSS (TOSS) is developed for the support of fulfillment and assurance operations of telecom services and IT services. Four OSS groups, TOSS-P (intelligent service provisioning), TOSS-N (integrated large-scale network management), TOSS-T (trouble handling and resolution), and TOSS-Q (end-to-end service quality management), are organized and integrated following the standard telecom operation processes (i.e., eTOM). We use IPTV and IP-VPN operation scenarios to show how these OSS groups co-work to support daily business operations with the benefits of cost reduction and revenue acceleration.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1994.04a
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• pp.12-12
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• 1994

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1994.04a
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• pp.504-504
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• 1994

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2003.05a
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• pp.70-70
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• 2003

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2004.10a
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• pp.631-631
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• 2004

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2007.10a
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• pp.54-57
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• 2007

Much researches have studied for seamless mobility service. Those focused on minimizing the delay time due to the handover. In this paper, we suggest seamless mobility service with the network-based preemptive operations. With these operations, if it's found that the MT(Mobile Terminal)'s handover using L2-trigger event, old access network buffers the delivering data. Therefore this can decrease the data drop rates. And also, this can deal with the ping-pong's phenomenon of MT. At the end of MT's movement, these operations can provide seamless mobility service sending buffered data after checking the MT's movement. This mechanism uses MPLS-LSP(MultiProtocol Label Switching-Label Switched Path) in core network for fast process.

• Journal of the military operations research society of Korea
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• v.2 no.1
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• pp.177-184
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• 1976

As the organizational size of a military service or business increases and its management becomes complex, the success in its management depends less on static type of management but more on careful, dynamic type of management. In this thesis, an operations research technique is applied to the problems of determining optimal air traffic control rule and of optimal capacity of air base for a military air base. An airport runway is regarded as the service facility in a queueing mechanism, used by landing, low approach, and departing aircraft. The usual order of service gives priority different classes of aircraft such as landings, departures, and low approaches; here service disciplines are considered assigning priorities to different classes of aricraft grouped according to required runway time. Several such priority rules are compared by means of a steady-state queueing model with non-preemptive priorities. From the survey conducted for the thesis development, it was found that the flight pattern such as departure, law approach, and landing within a control zone, follows a Poisson distribution and the service time follows an Erlang distribution. In the problem of choosing the optimal air traffic control rule, the control rule of giving service priority to the aircraft with a minimum average waiting cost, regardless of flight patterns, was found to be the optimal one. Through a simulation with data collected at K-O O Air Base, the optimal take-off interval and the optimal capacity of aircraft to be employed were determined.