• Title/Summary/Keyword: Service Measurement

Search Result 1,811, Processing Time 0.031 seconds

Measuring Expected Meal Duration for Restaurant Revenue Management (레스토랑 수익 관리를 위한 적정 식사 시간 측정에 관한 연구)

  • Cho, Mee-Hee;Lee, Kyung-Hee
    • Journal of the East Asian Society of Dietary Life
    • /
    • v.19 no.2
    • /
    • pp.278-286
    • /
    • 2009
  • Restaurants have two strategic levers for revenue management: duration control and demand-based pricing. Reducing dining times, especially during peak periods, can add considerable revenue for restaurants. Managing meal duration, however, can be far more complex than manipulating the price. This paper examines dining duration expectations for restaurants types(Family, Korean, Quick service restaurant), customers characteristics(gender, age, occupation, meal period, visiting frequency, dining occasion, dining companions) using an a adaptation of a price sensitivity measurement tool, naming it 'Time Sensitivity measurement tool' or TSM. The TSM is then used to derive the optimal time points, and the range of acceptable times. The results demonstrate that there is a relatively wide spread of acceptable dining duration times in family restaurant. Furthermore, the optimal time points was shorter than the mean expected dining times, which suggests that many restaurants may be able to shorten dining duration without compromising customer satisfaction. The paper explores whether demographic and dining variables have an impact on time preferences, and finds whether gender, age, meal periods, visiting frequency, and dining companion effects are significant. Specifically, women in their thirties tended to prefer a significantly longer dining times for dinner.

  • PDF

The Maintenance Cost Estimation Model for Information System Maintenance Based on the Operation, Management and Service Metrics (운영·관리 및 서비스 지표에 기반한 정보시스템 유지보수 비용 추정 모델)

  • Lee, Byoung-Chol;Rhew, SungYul
    • Journal of the Korea Society of Computer and Information
    • /
    • v.18 no.5
    • /
    • pp.77-85
    • /
    • 2013
  • In this paper, we present the cost measurement metrics for the operation management and service improvement besides the general maintenance. The cost measurement metrics of the operation management and service improvement are based on the metrics that are classified and summarized precedent studies and complemented by empirical measuring indicators, and we propose the maintenance cost estimation model based on this metrics. The maintenance costs can be calculated detailedly, because the proposed metrics can be used selectively, depending on the scope of the information system maintenance. The effectiveness of the proposed maintenance cost measurement metrics and cost estimation model is verified by comparison between existing studies and our research.

Relationship between Normal Measurement and Error Rate of Output Voltage Linear Ratio of Seismic Accelerometer in Use (사용 중 지진 가속도계의 정상 측정과 출력전압 선형비 오차율 관계 분석)

  • Min-Jun Kim;Seong-Cheol Cho;Yong-Hun Jung;Jeong-Hun Won
    • Journal of the Korean Society of Safety
    • /
    • v.39 no.2
    • /
    • pp.65-74
    • /
    • 2024
  • We analyzed the relationship between the normal measurement of the seismic accelerometer (SA) and the error rate of the output voltage linear ratio to propose an evaluation method to determine whether the SA in use is measuring normally. Utilizing a test bed, the regular operation of SA in use was evaluated using acceleration data measured through impact tests since there are no regulations regarding performance testing of SA in use. For the used SA, the error rate of the output voltage linear ratio, which is a major performance criterion, was evaluated. We analyzed common characteristics of the SA that satisfied the impact test and the performance criteria of the output voltage linear ratio error rate. The results indicated that we must consider the decreasing trend and convergence of the error rate as the measurement angle increases, ensuring that the average value of the output voltage linear ratio error rate is within 1%.

Service Quality Measurement and Comparison of Mobile Internet Telephony Services over WiBro and HSDPA (와이브로와 HSDPA를 통한 모바일 인터넷 전화 서비스 품질 측정 및 비교)

  • Kim, Beom-Joon
    • The Journal of the Korea institute of electronic communication sciences
    • /
    • v.6 no.2
    • /
    • pp.219-224
    • /
    • 2011
  • The quality management for mobile internet voice services currently being used widely cannot be achieved by the conventional quality management depending on a specific measurement equipment. For more systematic quality management, a real-time or preventive quality management scheme is proposed. The proposed scheme required a quality management software installed in a service user's terminal. In order to implement and realize the proposed scheme, it is a very important issue to ensure the reliability of the measurement results from the developed quality management software. Therefore, we have performed a large number of tests to verify the reliability of the software and discuss on the results in this paper.

Control of the Mobile Robot Navigation Using a New Time Sensor Fusion

  • Tack, Han-Ho;Kim, Chang-Geun;Kim, Myeong-Kyu
    • International Journal of Fuzzy Logic and Intelligent Systems
    • /
    • v.4 no.1
    • /
    • pp.23-28
    • /
    • 2004
  • This paper proposes a sensor-fusion technique where the data sets for the previous moments are properly transformed and fused into the current data sets to enable accurate measurement, such as, distance to an obstacle and location of the service robot itself. In the conventional fusion schemes, the measurement is dependent on the current data sets. As the results, more of sensors are required to measure a certain physical parameter or to improve the accuracy of the measurement. However, in this approach, instead of adding more sensors to the system, the temporal sequence of the data sets are stored and utilized for the measurement improvement. Theoretical basis is illustrated by examples and the effectiveness is proved through the simulations. Finally, the new space and time sensor fusion(STSF) scheme is applied to the control of a mobile robot in an unstructured environment as well as structured environment.

Methods and Systems for High-temperature Strain Measurement of the Main Steam Pipe of a Boiler of a Power Plant While in Service

  • Guang, Chen;Qibo, Feng;Keqin, Ding
    • Journal of the Optical Society of Korea
    • /
    • v.20 no.6
    • /
    • pp.770-777
    • /
    • 2016
  • It has been a challenge for researchers to accurately measure high temperature creep strain online without damaging the mechanical properties of the pipe surface. To this end, a noncontact method for measuring high temperature strain of a main steam pipe based on digital image correlation was proposed, and a system for monitoring of high temperature strain was designed and developed. Wavelet thresholding was used for denoising measurement data. The sub-pixel displacement search algorithm with curved surface fitting was improved to increase measurement accuracy. A field test was carried out to investigate the designed monitoring system of high temperature strain. The measuring error was less than $0.4ppm/^{\circ}C$, which meets actual measurement requirements for engineering. Our findings provide a new way to monitor creep damage of the main steam pipe of a boiler of an ultra-supercritical power plant in service.

A Lifelog Common Data Reference Model for the Healthcare Ecosystem (디지털 헬스케어 생태계 활성화를 위한 라이프로그 공통데이터 참조모델)

  • Lee, Young-joo;Ko, Yoon-seok
    • Knowledge Management Research
    • /
    • v.19 no.4
    • /
    • pp.149-170
    • /
    • 2018
  • Healthcare lifelog, a personal record relating to disease treatment and healthcare, plays an important role in healthcare paradigm shifts in which medical and information technology converge. Healthcare services based on various healthcare lifelogs are being launched domestically by both large corporations and small and medium enterprises, however, they are being built on an individual platform that is dependent on each company. Therefore, the terms of lifelog data are different as well as the measurement specifications are not uniform. This study proposes a reference model for minimum common data required for sharing and utilization of healthcare lifelog. Literature study and expert survey derived 3 domain, 17 essential items, and 51 sub-items. The model provides definition, measurement data format, measurement method, and precautions for each detailed measurement item, and provides necessary guidelines for data and service design and construction for healthcare service. This study has its significance as a basic research supporting the activation of ecosystem by ensuring interoperability of data between heterogeneous healthcare devices linked to digital healthcare platform.

The Design of Service Quality Information Systems for Telephone Communication (전화통신 서비스품질정보시스템 설계에 관한 연구)

  • 염창선
    • Journal of Korean Society for Quality Management
    • /
    • v.29 no.3
    • /
    • pp.97-108
    • /
    • 2001
  • The information system for measuring and analyzing service quality of telephone network is designed on the service quality scheme recommended by ITU(International Telecommunication Union) in this study. The information system is composed of the equipments which measure service quality and the systems which analyze the measured data. The schedule algorithm for effectively operating measurement equipments which are located over public switched telephone network is proposed. The functions of the Information system are Introduced. The information system improves the service quality effectively.

  • PDF

A Study on Wireless Data Quality Measurement Method for u-Healthcare Service in HSDPA Environment (HSDPA 환경에서의 u-Healthcare 서비스를 위한 무선 데이터 품질 측정 방안 연구)

  • Yun, Sung-Yeol;Park, Seok-Cheon
    • The Journal of the Institute of Internet, Broadcasting and Communication
    • /
    • v.11 no.6
    • /
    • pp.127-134
    • /
    • 2011
  • Recently, the wireless data communication infrastructure appearing before the footlights crosses the limit in the wire and develop into the fast speed. Particularly, the issue about the u-Healthcare service using this increases. And the investigation of the quality guarantee of the wireless data network is important for the smooth service providing. However, the quality control research about the wireless network is insufficient because the existing research performs the quality control between the termination about the wired network continually. This paper presented the mobile service quality measurement reference considering the radio environment,that is the method for satisfying the quality guarantee of the wireless data network user offered the u-Healthcare service as the research about this and user needs. For this purpose, wireless data quality measurement indicator and standard was selected. The quality measure evaluation plan was presented according to the service. And each service presented the quality index especially.

Estimation of uncertainty for the determination of residual flubendazole in pork (돼지고기 중 플루벤다졸 잔류분석의 불확도 추정)

  • Kim, MeeKyung;Park, Su-Jeong;Lim, Chae-Mi;Cho, Byung-Hoon;Kwon, Hyun-Jeong;Kim, Dong-Gyu;Chung, Gab-Soo
    • Korean Journal of Veterinary Research
    • /
    • v.47 no.2
    • /
    • pp.139-145
    • /
    • 2007
  • Measurement uncertainty could play an important role in the assessment of test results in laboratories and industries. We investigated measurement uncertainties possibly included in determination of flubendazole, a benzimidazole anthelmintic, in pork by HPLC. The concentration of flubendazole was 62.69 ng/g in a sample of pork. Uncertainty was estimated in the analytical procedure of flubendazole. A model equation was made for determination of flubendazole in pork. The four uncertainty components such as weight of sample, volume of sample, calibration curve, and recovery were selected to estimate measurement uncertainties. Standard uncertainty was calculated for each component and all the standard uncertainties were combined. The combined standard uncertainty was expanded to a sample population as an expanded uncertainty. The expanded uncertainty was calculated using k value on Student's t-table and effective degrees of freedom from Welch-Satterthwaite formula. The expanded uncertainty was calculated as 3.45 with the combined standard uncertainty, 1.584 6 and the k value, 2.18. The final expression can be ($62.69{\pm}3.45$) ng/g (confidence level 95%, k = 2.18). The uncertainty value might be estimated differently depending on the selection of the uncertainty components. It is difficult to estimate all the uncertainty factors. Therefore, it is better to take several big effecting components instead of many small effecting components.