• Journal of Korean Society for Quality Management
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• v.30 no.2
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• pp.160-180
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• 2002

This is an exploratory research to examine the high-speed Internet access service's quality There are relatively scanty studies on telecommunication service quality such as the high-speed Internet access service. It has long been considered that service qualify are composed of process quality and outcome quality. Conducting an empirical research, we proposed that traditional outcome quality should be segmented with technical quality and outcome quality. Outcome quality is related to meeting consumer's needs to seek terminal value. In this paper, we explore to diagnose the well-known SERVQUAL's applicability to telecommunication industry and suggest some strategic and practical implications.

• Journal of Korean Society for Quality Management
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• v.30 no.4
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• pp.120-136
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• 2002

The CRM is the process of integrated customer management to increase the profitability of firm as a maximizing the consumer's value and supplying the high quality product or service. The Post Information Service Headquarter was recognizing the importance of CRM and constructed the customer relationship management system that based on CRM, steadily has made an endeavor for operating to improve the job operation such as posting, banking and insurance. This research analysed the impact of service quality on the customer satisfaction in the Korea Post Office. First of all, we review the existing literature on measurement of service quality and management. As a result of this review and survey of the employer in post office, nineteen factors emerged as important to the service management of The Korea Post Office; Postal Services, Banking Services, Insurance Services. The regression analysis was utilized for analyzing the influence of service quality factors upon the customer satisfaction. Results show that service quality factors have a statistically significant impact on the customer satisfaction of the Korea Post Office.

• School Mathematics
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• v.17 no.3
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• pp.447-467
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• 2015

The purpose of this study is to examine how the learning experience understanding degree and radian as the measurement of arc affects the conceptual understanding of radian and measuring angle. For this purpose, we investigated pre-service teachers' understanding about measurement of angle using a length of arc, and then conducted a teaching experiment with two middle school students. The results of analyzing pre-service teachers' and students' response are as follows. Students' experience interpreting the concept of degree into measurement of arc had a positive effect on understanding of radian and students' learning process in which they got measurement of angle as measurement of arc enabled conceptual understanding of 'linear measuring'. Also a circle context and a strategy dividing by arc operated as effective strategies for solving various problems about an angle. Finally, we confirmed that providing direct manipulative activities as a chance to explore relationships between an angle and arc measure can help students' conceptual understanding of measuring angle.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.18 no.9
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• pp.2073-2078
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• 2014

Based on the DGPS radio wave measurement in the coast of the yellow-sea, south-sea and east-sea, the DGPS service regions in the korean coastal ferry route are analyzed in this paper. The impact of obstacles on the propagation due to the archipelago and island regions are measured and analyzed in the point of service region. The ocean-based DGPS reference stations provide the wide DGPS ocean service regions with signal strength more than $40dB{\mu}V/m$ and signal-to-noise ratio more than 10 dB. Based on the overlapping of the service regions between the DGPS reference stations, the DGPS services with good quality are provided in the coastal ferry route segments. In case of regions where the propagation obstacles are scattered, the increasingly good service can be provided under conditions of output power reinforcement and antenna efficiency enhancement.

• Journal of the Korean Society of Environmental Restoration Technology
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• v.24 no.6
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• pp.67-87
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• 2021

Provisioning service, which is one of the ecosystem service functions, means goods and services such as food and fuel that people get from ecosystem. Provisioning functions are closely related to the primary industry, a sector of economy. Excessive demand and use of human society can cause trade-offs among regulation, cultural, and supporting services. Therefore, it is important to perform evaluation ecosystem services periodically and to monitor the time series fluctuations to identify the impact of provisioning services on other ecosystem services (trade-off) and to maintain sustainable provisioning service. When it comes to the precise assessment of provisioning service, it is necessary to get the statistical data and standardize indicators and methods. In this study, indicators and methods, which are applicable to the spatial level of national-local-protected areas, were derived through literature analysis and expert survey. The result of this study implies that provisioning services measurement by spatial level improve the efficiency of the establishment of environmental conservation plans by whose purpose.

• Journal of information and communication convergence engineering
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• v.7 no.2
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• pp.92-97
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• 2009

Lately, influence of information rises and interest about satisfaction estimation of information providing service is risin. According to rapid change in information environment, information-providing service is being changed in various form, in which center development is made in relation to the effort for customer satisfaction intended to enhance user's satisfaction level through providing more convenient and higher service centered on information service user rather than information service provider. Organizations providing information service is also changing their service from traditional one centered on service provider to that for user's satisfaction and service quality, and evaluation of information service quality and measurement of user's satisfaction as the result of using information service are regarded important. In this respect, it is needed to measure user's satisfaction level for environmental factors of information service and analyze what kind of influence they have to enhance user's satisfaction level of information service. Also function and efficiency of information offer service are important. Therefore, interest for satisfaction survey to heighten contents satisfaction of information-providing service, service satisfaction, satisfaction of user of system satisfaction is increased. In this paper, we propose a model of the user satisfaction index for information-providing services and present the user satisfaction index is measured to the model. Also we this study suggest qualitative improvements of information-providing service required for change to user-centric information-providing service through measuring user satisfaction index of ITFIND system and schemes to improve information quality

• PNF and Movement
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• v.21 no.2
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• pp.171-183
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• 2023

Purpose: The purpose of this study was to compare universal goniometry (UG), which is commonly used in clinical practice to measure the range of motion (ROM) of finger joints with a wearable soft sensor glove, and to analyze the reliability to determine its usefulness. Methods: Ten healthy adults (6 males, 4 females) participated in this study. The metacarpophalangeal joint (MCP), interphalangeal joint (IP), and proximal interphalangeal joint (PIP) of both hands were measured using UG and Mollisen HAND soft sensor gloves during active flexion, according to the American Society for Hand Therapists' measurement criteria. Measurements were taken in triplicate and averaged. The mean and standard deviation of the two methods were calculated, and the 95% limits of agreement (LOA) of the measurements were calculated using the intraclass correlation coefficient (ICC) and Bland-Altman plot to examine the reliability and discrepancies between the measurements. Results: The results of the mean values of the flexion angles for the active range of motion (AROM) of the finger joints showed large angular differences in the finger joints, except for the MCP of the thumb. In the inter-rater reliability analysis according to the measurement method, the ICC (2, 1) value showed a low level close to 0, and the mean difference by the Bland-Altman plot showed a value greater than 0, showing a pattern of discrepancy. The 95% LOA had a wide range of differences. Conclusion: This study is a preliminary study investigating the usefulness of the soft sensor glove, and the reliability analysis showed a low level of reliability and inconsistency. However, if future studies can overcome the limitations of this study and the technical problems of the soft sensor glove in the development stage, it is suggested that the measurement instrument can show more accurate measurement and higher reliability when measuring ROM with UG.

• Current Optics and Photonics
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• v.4 no.6
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• pp.500-508
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• 2020

The rifling angle of artillery is an important parameter, and its determination plays a key role in the stability, hit rate, accuracy and service life of artillery. In this study, we propose an optical measurement method for the rifling angle based on angle error correction. The method is based on the principle of geometrical optics imaging, where the rifling on the inner wall of the artillery barrel is imaged on a CCD camera target surface by an optical system. When the measurement system moves in the barrel, the rifling image rotates accordingly. According to the relationship between the rotation angle of the rifling image and the travel distance of the measurement system, different types of rifling equations are established. Solving equations of the rifling angle are deduced according to the definition of the rifling angle. Furthermore, we added an angle error correction function to the method that is based on the theory of dynamic optics. This function can measure and correct the angle error caused by the posture change of the measurement system. Thus, the rifling angle measurement accuracy is effectively improved. Finally, we simulated and analyzed the influence of parameter changes of the measurement system on rifling angle measurement accuracy. The simulation results show that the rifling angle measurement method has high measurement accuracy, and the method can be applied to different types of rifling angle measurements. The method provides the theoretical basis for the development of a high-precision rifling measurement system in the future.

• Convergence Security Journal
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• v.12 no.6
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• pp.11-17
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• 2012

Network security performance evaluation is a complex and diverse system environments, a single, specific performance measurements alone performance evaluation measure itself and the meaning of the reliability of the evaluation results do not limit the number of days only. In this paper, we propose a method to measure the security features of security, QoS measurement techniques using MOS satisfaction. MOS(Mean Opinion Score) Rating specifications for network security, QoS satisfaction and how to operate the development and operational model for future customer's satisfaction for information systems that can be used to evaluate the QoS measurement/analysis be utilized in the field. Objectified in the form of standards and performance measurement system provider (supplier development) and consumers(users) all the results available so that how to develop a system. Development is the development of information security features, the performance of these two features networking capabilities and a comprehensive evaluation of a three-gaeyoungyeok Correlating performance measurement methodology. Systematic measurement environment designed using the proposed methodology of this study, when the operating system is on the satisfaction of the security, QoS can be calculated. Forward In addition, a variety of performance metrics and performance measurement methods by extending the network security system satisfaction rating upgrade by the way will be.

• Journal of Korea Society of Industrial Information Systems
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• v.13 no.5
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• pp.44-54
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• 2008

The objective of this research is to develop a measurement instrument for service recovery quality in the Internet commerce setting. To this same end, Parasuraman et al.(2005) have devised a scale called E-RecS-QUAL, which we revised and supplemented to develop another instrument named eSR-Q. To guarantee its reliability and validity, this instrument went through the refinement and validation processes for internal consistency and construct validity in terms of convergent, discriminant, and nomological validity. Our final scale consists of four dimensions including responsiveness, compensation, contact, and apologies altogether with fourteen measures. Overall, this research deals with the related research background, the scale development and validation processes, its limitations, and future research directions.