• Title/Summary/Keyword: Service Measurement

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An Analysis of Pre-Service Teachers' Mathematical Content Knowledge about the Area of a Circle (예비교사의 원의 넓이에 대한 내용지식 분석)

  • Choi, Eun Ah;Kang, Hyangim
    • School Mathematics
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    • v.16 no.4
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    • pp.763-782
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    • 2014
  • The purpose of this study is to investigate mathematics content knowledge(MCK) of pre-service teachers about the area of a circle. 53 pre-service teachers were asked to perform four tasks based on the central ideas of measurement for the area of a circle. The results of this study are as follows. First, pre-service teachers had some difficulty in describing the meaning of the area of a circle. Quite a few of them didn't recognize the necessity of counting the number of area units. Secondly, pre-service teachers had insufficient content knowledge about the central ideas of measurement for the area of a circle such as partitioning, unit iteration, rearranging, structuring an array and approximation. Lastly, few pre-service teachers understood the concept of actual infinity. Most students regarded the rectangle as the figure having the approximation error instead of the limitation from rearranging the parts of a circle.

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A Theoretical Review on the Economic Evaluation and Measurement of the Technical Information Service (기술정보서비스의 경제성 평가 및 측정에 관한 이론적 고찰)

  • Jeon,g Dong-Youl;Cho, Chan-Sik
    • Journal of the Korean Society for information Management
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    • v.23 no.1 s.59
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    • pp.41-62
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    • 2006
  • As the research and development(R&D) has become a necessary motive in social development, the importance on the evaluation of the technical information service is also emphasized. Among others, the economical evaluation and the productivity of the technical information service are very complex and complicated as of the information value. Also the technical information service is influenced by its infrastructure. Therefore, the economical evaluation on the productivity of the technical information service requires a more systematic and complex approaches simply to be more objective and rationalized.

Work Measurement of Dietetic Staff through Work Sampling Methodology in School Foodservice Systems (워크샘플링에 의한 학교급식 전담직원의 직무분석)

  • 양일선;이영은;차진아;유태용;정라나
    • Journal of Nutrition and Health
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    • v.35 no.2
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    • pp.263-271
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    • 2002
  • The purpose of this study was to determine the standard work time of dietetic staff through work sampling methodology in school flood service systems. Work measurement through work sampling methodology was conducted in five conventional, five commissary and five joint management flood service systems over two consecutive weeks in October 1999. Statistical analysis was performed on the SAS/Win 6.12 package program for Kruskal-Wallis test and multiple comparison. Observed data were satisfied with a confidence level of 95% and a confidence interval of $\pm$ 0.05. The results of this study can be summarized as follows. The actual time spent by dietetic staff members in conventional, commissary, joint-management flood servile systems was 2,394, 2,521 and 2,110 minutes per week, respectively. Transportation time of each flood service systeml and ILO allowance rate (11%) was applied. Thus, the standard work time per week of dietetic staff members in conventional, commissary, joint-management flood service systems was 2,746.14, 2,861.58 and 2,520.81 minutes, respectively. The standardized index was 1.04, 1.08 and 0.95 men in conventional, commissary, and joint-management flood service systems, respectively. Regardless of the school flood service system, those with "the duty of cooking and distribution management" had the longest labor time, while those with "duty of nutritional education" had the shortest labor time.

The Effect of System Characteristic of E-learning Systems and Self-Efficacy on Learning Performance (정보기술 e-서비스품질의 이용자 지각과 이용의도에 관한 연구)

  • Kim, Yong-Beom;Lee, Mee-Jeong
    • Proceedings of the Safety Management and Science Conference
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    • 2009.04a
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    • pp.281-294
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    • 2009
  • Recently the information system introduction and the application which use the computer are increasing. The efficient operation of information system helps corporations to improve productivity, customer service and corporate competitive power. SaaS(Software as a Service), which is the developed type of outsourcing in the area of information technology, is to use standardized and packaged application by hosting from the outside of enterprise. SaaS is not developed yet as much as people's interest about that in the initial stage, but its related technology and service capacity are accumulated after repeated trial and error, and it's ready to activate the industry. In the area of information system, studies on the measurement of service quality were followed. But there is little study on service quality measurement in the field of SaaS(Software as a Service). The purpose of this study was to divides the SaaS with e-SERVQUAL and it consider the relationship with the perceived recognition and the usage intention. According to this, variables of traditional research were rejected because SaaS is not developed yet in Korea. But information had a strong effect on perceived recognition. Therefore, business related with in SaaS must have provided a correct information about various applications.

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A Study on Development of Model for Evaluating Service Quality on Food Service Industry - Focused on Fastfood Sector - (외식산업의 서비스품질 평가모형 개발에 관한 연구 - 패스트푸드 분야를 중심으로 -)

  • Choi, Yong-Jung;Jung, Sang-Yun;Kwon, In-Ho
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.7 no.2
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    • pp.77-90
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    • 2012
  • As the influence of service industry into domestic economy is increasing, it also has been influenced more powerfully at the domestic GDP(Gross Domestic Product) relative importance and employment relative importance continuously. By means of these reason, the Korean government announced the synthetic countermeasure for strengthening the competitive power of service industry in December, 2006. After then, it announced phase I of 'service industry advancing plan' which is concrete execution plan in April, 2008. Also, it is announced to announce phase II plans in september, 2008 and phase III plan in December, 2008 additionally. Service quality is the most powerful competitive means at service marketing and a key point for improving service productivity. The improvement of service quality has considerable influence on survival and profitability of service industry. Therefore, the study of objective service quality measurement in service industry is very important issue. The purpose of this study is to suggest a measurement model of service quality using fuzzy theory and AHP which measuring service quality objectively in subjective environment. It is expected that this study will help the improvement of competition power of service industry as well as establishment of effective decision-making.

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Empirical Comparison of Measurement Methods for Educational Service Quality

  • Kang, Sung;Choi, Kyung-Ho
    • Journal of the Korean Data and Information Science Society
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    • v.19 no.3
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    • pp.801-809
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    • 2008
  • Nowadays almost all universities are endeavoring to improve the quality of education offered. The quality of education that is provided should be measured beforehand. This study examined three methods, SERVQUAL, SERVPERF and Lee and Yun(2004)'s method of measuring service quality: SERVQUAL, SERVPERF are well known and the most commonly used measurement of the quality of education offered and the Lee and Yun(2004)'s method measures service quality using fuzzy numbers. As a result of this research, SERVQUAL was proven to be the most efficient method to measure the quality of education offered. Even though, more actual analysis related to this study should be followed, the research is meaningful in a way that it provided clues and reasons for the study.

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On a Simplified Measurement of Rail Irregularity by Axle-box Accelerometers (축상 진동가속도계를 이용한 궤도불규칙의 간이검측에 관한 연구)

  • Lee, Jun-Seok;Choi, Sung-Hoon;Kim, Sang-Soo;Park, Choon-Soo
    • Proceedings of the KSR Conference
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    • 2010.06a
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    • pp.989-995
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    • 2010
  • This paper is focused on a simplified measurement of rail irregularity by some axle-box accelerometers for high-speed rail condition monitoring with in-service high-speed trains. Generally, the rail condition monitoring has been done by a special railway inspection vehicle with a 10m versine method. But, the monitoring method needs some expensive measurement system, and have been performed only at night due to its speed limit. In this research, a simplified measurement of rail irregularity using axle-box accelerometers is proposed to monitor the rail condition with in-service high-speed trains. The acceleration is measured by using two accelerometers on a axle-box, and stored in an on-board data acquisition system. The displacement is estimated from the acceleration data by a combination of Kalman filter and the frequency selective filter. The estimated results are compared with the measurement from a laser rail inspection system which is near the axle-box. From the comparison, the proposed method shows promise as a tool for the simplified measurement of rail irregularity at high-speed.

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Development of Attributes and Dimensions for Hotel Service Quality Measurement (호텔 서비스품질 측정 속성과 차원 개발)

  • 김희탁;이명식;김장하
    • Journal of Korean Society for Quality Management
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    • v.27 no.4
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    • pp.167-190
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    • 1999
  • The purpose of this study is to develop the hotel service quality measurement attributes and dimensions which have higher validity and reliability than before. The procedures of this study is as follows: First, the attributes and dimensions are developed through the rigorous analysis of literature review. Second, the attributes and dimensions which have been developed are refined after the pilot survey. Third, the final survey used for criterion-related validity test, reliability test and factor analysis. Eventually, twenty seven attributes and six dimensions are extracted and discussed.

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A Basic Study for the Cognitive Measurement Scale of Residential Life Management among the Apartment Residents (공동주택 생활관리인지 척도 개발을 위한 기초 연구)

  • 은난순
    • Journal of the Korean housing association
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    • v.7 no.1
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    • pp.55-62
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    • 1996
  • The purpose of this study is to identify the cognitive measurement scale of residential life management of apartment residents. The questionaires were distributed to 550 housewives and 392 questionaires were analyzed in this study. For the construct validity of this residential life management, the methods of factor analysis was used. As the results, 5 factors of residential life management of apartment residents were extracted. They are 1) Residential life covenience service, 2) Residential life support service, 3) Resident's activity support and announcement of managerial works. 4) Safety and order sustaining, 5) Precaution to accident.

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The Development of Integrated Mobile Measurement System for Terrestrial DMB (지상파 DMB를 위한 통합 이동 측정 시스템 개발)

  • Kim Sang-Hun;Yim Zung-Kon;Chae Young-Seok;Kim Man-Sik
    • Journal of Broadcast Engineering
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    • v.9 no.4 s.25
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    • pp.411-423
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    • 2004
  • In Korea, Eureka-147 DAB (Digital Audio Broadcasting) temporarily decided as the standard system for digital audio broadcasting was evolved into DMB (Digital Multimedia Broadcasting) to complement the technical vulnerability in mobile reception of terrestrial DTV. According to introducing video service in T-DMB (Terrestrial DMB), 'Terrestrial DMB Experimental Broadcasting for Video Service', a national project of the MIC (Ministry of Information and Communication), was done for verifying the possibility of video service via T-DMB. The main objective of the project is computing the effective field strength and coverage for making a plan to build T-DMB broadcasting network and developing transmitting and receiving equipment. In case of digital broadcasting, it is absolutely essential to measure BER (Bit Error Rate) and electric field strength in order to evaluate coverage and quality of received signal. In this paper, we implement an integrated mobile measurement system for T-DMB. For this purpose, we propose efficient data structure and algorithm for BER measurement. By adding GPS (Global Positioning System) and electric field strength measurement parts into BER measurement part, we complete the integrated mobile measurement system, and then verify it by experiments and field tests. The developed system was used in a national project, 'Terrestrial DMB Experimental Broadcasting for Video Service' and measurement results will be used as fundamental data for building T-DMB broadcasting network.