• 제목/요약/키워드: Service Loyalty

검색결과 925건 처리시간 0.032초

소매업체의 멀티채널 전략을 위한 QR코드 활용의 탐색적 연구 (An Exploratory Study of QR Code Utilization for Retailers' Multichannel Strategy)

  • 윤남희;김은영
    • 한국의류산업학회지
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    • 제16권5호
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    • pp.730-744
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    • 2014
  • With advances in QR code, mobile is becoming one of important channels in the fashion retail industries. This study attempts to understand the importance of QR code utilization in creating multi-channel business model. Study objectives are to classify types of multi-channel retailing by QR code utilization and to explore the role of QR code technology in strategic marketing elements for types of multichannel retailer. As an exploratory approach, a total of 78 news articles regarding QR code issues were reviewed and analyzed by focusing on 48retailers seleted in this study. The results found seven dimensions of QR code marketing strategies: abundant product information, additional information contents, transaction accessibility, connectedness to channels, location based service, loyalty program and multimedia advertising. Based a combination of channels and level of mobile apps' activation, multichannel retailers utilizing QR code technology were classified into four types; bricks-click-active mobile model, bricks-click-inactive mobile model, bricks-click model, and click-active mobile model. There were differences of using QR code marketing strategies among multichannel models. According to results, for bricks-and-mortar retailers, QR code was critical to integrate shopping experience with merchandise or sales promotions across channels. In addition, for non-store retailers, the QR code utilization was successful in expanding mobile channels, which can promote retail sales by a two-way interaction with customers via the mobile apps.

인터넷 비즈니스 소셜커머스 충성도에 관한 연구 -중국소비자들을 중심으로- (Study on internet social commerce business loyalty -Focusing on Chinese consumers-)

  • 정인숙
    • 디지털콘텐츠학회 논문지
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    • 제16권3호
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    • pp.471-482
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    • 2015
  • 최근 IT업계의 최대 이슈는 소셜커머스이며, 유통시장의 거대한 변화를 가져오고 있다. 소셜커머스의 시장은 앞으로 성장성이 높을 것이라 기대하며, 소셜커머스 업체들이 급속도로 생겨날 것이다. 현재 한국과 중국 모두 소셜커머스 시장이 빠른 속도로 성장하고 있는 추세이다. 그러므로 본 연구는 중국소비자들의 소셜커머스 이용에 있어 고려하는 요인과 만족요인 그리고 손실요인과 소셜커머스 쇼핑가치 요인은 무엇인지 확인하고자 하였다. 첫째, 소셜커머스 이용에서 고려요인은 가격요인, 편의요인, 제품요인 그리고 사이트 요인의 4개 요인으로 도출되었다. 둘째, 소셜커머스 충성도에 영향을 미치는 만족요인을 확인하였다. 셋째, 소셜커머스 충성도에 영향을 미치는 손실요인을 확인하였다. 넷째, 소셜커머스 충성도에 영향을 미치는 쇼핑가치요인은 쾌락요인과 실용적요인으로 확인되었다. 이에 본 연구는 중국소비자들의 특성을 파악함으로써 중국인의 인터넷 소비문화에 대한 이해와 중국 온라인 시장에서의 문화마케팅전략을 수립하는데 기여하고자 한다.

종합병원 장기처방환자의 인근 약국 재방문 및 이탈 요인 분석 (An Analysis on the Factors Affecting Revisit and Defection of Long-term Outpatients in Neighboring Pharmacy of General Hospital)

  • 오창균;최병철;손의동
    • 약학회지
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    • 제49권6호
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    • pp.449-458
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    • 2005
  • There have been rapid changes in the pharmaceutical environment after the separation of Dispensing and Prescribing practice. In the early stage of this system, outpatients had few options to choose their pharmacies due to various obstacles. Under these circumstances, this study on the defection tendency of long-term care patients was performed through the analysis of outpatients who quit visiting a pharmacy nearby general hospital. PowerBuilder ver 9.0 program was used to extract significant data, and SPSS package was employed for statistic analysis. 3,308 outpatients who visited a pharmacy nearby hospital for a month (in January, 2004) were studied. Patients' sex, age and location of residence, the class of medical insurance, the characteristic type of medication (powder, split form, medication for external use/injection), waiting time, disease (department) were considered as variable factors. It turned out that the patient revisit ratio was 80.8$\%$ and the patient defection ratio was 32.4$\%$. As was expected, those factors mentioned above influenced on the revisit and defection ratio considerably. In terms of patient factors, it proved that there was no relationship among sex, location of residence, the class of medical insurance and revisit (defection) ratio. Only age factor influenced the ratio; the older, the higher revisit ratio and the less defection ratio. In respect of dispensing factors, there were obvious relationships among the factors and the ratio: bill (money they had to pay individually), waiting time, number of medications, splitting of tablets, unit price of drug and revisit (defection) ratio showed significant relationship. The result of this study revealed an aspect of outpatients' behavior and it could be used as a reference for better patient service and customer relationship management.

건설 CRM 시스템 효과검증에 관한 연구 (A Study on the Effectiveness Verification of Construction CRM systems)

  • 조경린;황욱선;김용수
    • 한국건설관리학회논문집
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    • 제8권4호
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    • pp.137-145
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    • 2007
  • 본 연구는 건설 CRM 시스템의 효과가 주택사업 고객관리시스템에 어떠한 영향을 미치는지를 파악하기 위하여 수행되었다. 즉 건설 CRM 시스템이 주택사업 분양고객의 구전효과와 고객 만족도, 청약 고객의 재방문에 따른 영향을 실증적으로 분석하는데 목적이 있다. 본 연구의 수행을 위해 분양 고객과 청약 고객 각 175명을 대상으로 분석하였다. 건설 CRM 시스템은 서비스품질 요인에 입각하여 유형성, 신뢰성, 응답성, 확신성, 공감성 등으로 측정하였고 효과검증 변수는 고객 만족도, 구전 효과, 재방문으로 측정하였다. 실증 분석 결과, 부분적 채택으로 나타났다. 즉 건설 CRM 시스템은 분양 고객과 청약 고객의 구전효과, 만족도, 재방문 의사의 향상을 도와 궁극적으로 건설회사의 경영성과 향상에 기여할 수 있는 경쟁력 있는 경영도구로의 활용가능성이 큰 것으로 나타났다. 또한 본 연구는 건설 CRM 시스템의 효과를 실질적으로 검증함으로써 건설 CRM의 필요성과 발전 가능성을 제시하였다.

외부영상정보 입력 시 DICOM정보 충실성에 대한 평가 - DICOM Validation Tool 이용 - (The Evaluation about the Information Fidelity in the External Image Information Input - Using DICOM Validation Tool -)

  • 이송우;이호연;도지훈;장혜원
    • 대한디지털의료영상학회논문지
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    • 제13권1호
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    • pp.33-38
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    • 2011
  • Now a days, there's many change over for PACS among the most of hospital and it standard for DICOM 3.0. These kind of using of DICOM 3.0 improves increasing of medical imaging exchange and service for patient. However, there's some problems of compatibility caused during carry out CD and DVD from hospital. For this reason, this thesis analyzed patients image targeting those storages requested to hospitals in Seoul by using Validation Toolkit which is recommended from KFDA. The analyze type is like this. Make 100 data, total 500, each of MRI CT Plain x-ray Ultrasound PET-CT images and analyzed type of error occurred and loyalty of information. If express percentage of error occurred statistically, we can get a result as follows MRI 5%, Plain x-ray 11%, CT 18%, US 25%, PET-CT 30%. The reson why percentage of error occurred in PET-CT is because of imperfective support and we could notice that we weren't devoted to information. Even though, PET-CT showed highest percentage of error occurred, currently DICOM data improved a lot compare to past. Moreover, it should be devoted to rule of IHE TOOL or DICOM. In conclusion, we can help radiographer to analyze information of image by providing clues for solving primary problem and further more, each of PACS company or equipment company can enhance fidelity for following standard of image information through realizing the actual problem during transfer of image information.

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LDA 알고리즘을 이용한 프랜차이즈 연구 동향에 대한 토픽모델링 분석 (Topic Modeling Analysis of Franchise Research Trends Using LDA Algorithm)

  • 양회창
    • 한국프랜차이즈경영연구
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    • 제12권4호
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    • pp.13-23
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    • 2021
  • Purpose: This study aimed to derive clues for the franchise industry to overcome difficulties such as various legal regulations and social responsibility demands and to continuously develop by analyzing the research trends related to franchises published in Korea. Research design, data and methodology: As a result of searching for 'franchise' in ScienceON, abstracts were collected from papers published in domestic academic journals from 1994 to June 2021. Keywords were extracted from the abstracts of 1,110 valid papers, and after preprocessing, keyword analysis, TF-IDF analysis, and topic modeling using LDA algorithm, along with trend analysis of the top 20 words in TF-IDF by year group was carried out using the R-package. Results: As a result of keyword analysis, it was found that businesses and brands were the subjects of research related to franchises, and interest in service and satisfaction was considerable, and food and coffee were prominently studied as industries. As a result of TF-IDF calculation, it was found that brand, satisfaction, franchisor, and coffee were ranked at the top. As a result of LDA-based topic modeling, a total of 12 topics including "growth strategy" were derived and visualized with LDAvis. On the other hand, the areas of Topic 1 (growth strategy) and Topic 9 (organizational culture), Topic 4 (consumption experience) and Topic 6 (contribution and loyalty), Topic 7 (brand image) and Topic 10 (commercial area) overlap significantly. Finally, the trend analysis results for the top 20 keywords with high TF-IDF showed that 10 keywords such as quality, brand, food, and trust would be more utilized overall. Conclusions: Through the results of this study, the direction of interest in the franchise industry was confirmed, and it was found that it was necessary to find a clue for continuous growth through research in more diverse fields. And it was also considered an important finding to suggest a technique that can supplement the problems of topic trend analysis. Therefore, the results of this study show that researchers will gain significant insights from the perspectives related to the selection of research topics, and practitioners from the perspectives related to future franchise changes.

장소 브랜딩에 따른 사용자 경험 연구 -삼성, 애플의 체험 매장을 중심으로- (A study on the user experience according to place branding -Focused on the experience store of Samsung and Apple-)

  • 정승재;김승인
    • 디지털융복합연구
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    • 제17권7호
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    • pp.293-298
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    • 2019
  • 본 연구는 모바일 체험 매장에서 장소 브랜딩에 따른 사용자 경험 연구이다. 최근 모바일 기기들이 보급을 넘어 포화상태가 되면서 IT업계들은 사용자들에게 경험 측면을 통해 구매욕을 높이고 있으며, 체험 매장을 통해 브랜드 충성도를 높임으로써 경쟁력을 가질 수 있다. 본 연구는 사용자 경험을 강화하고 있는 삼성, 애플로 국한하여 연구하였고, 체험 매장 간의 장소 브랜딩이 미치는 영향을 정성, 정량적 측정을 통해 분석하고 사용자들 장소 브랜딩과 관련된 사용자 경험 요인을 분석하여 향후 지향점을 제시하는 것에 목적을 둔다. 총 8명의 피실험자에게 태스크를 준 후 참여 관찰법을 통해 실험하고 심층 인터뷰를 진행하였다. 실험 결과, 체험이 사용자들에게 유의미한 효과를 내고 있었지만 각 브랜드 간의 차이가 분명하게 나타났다. 본 연구는 체험자 위주의 경험 요소를 파악하였으므로, 향후 사용자들에게 더 나은 서비스와 경험을 제공할 것으로 기대한다.

쑨원(孫文)의 혁명교육 고찰: 민족주의 시각을 중심으로 (Analysis of Sun Wen's Revolution Education from the Perspective of Nationalism)

  • 위민성;우버들;신창호
    • 교육철학
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    • 제60호
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    • pp.93-116
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    • 2016
  • In this research we analyze Sun Wen's revolution education from the perspective of chinese nationalism. Sun Wen instigated the revolution of 1911 and established the first Chinese republican government; his "three people's principles" played an important role in modern Chinese politics. Sun Wen tried to remind the people and make them conscious of their sovereignty through education. Critical of then-the feudalistic education, Sun Wen incorporated Western-modern education in to his philosophy of education, which then provided theoretical framework of the Chinese revolution. At the core of it was the so-called "advanced education", based on Chinese nationalism, which encourages people to fight for independence as well as national prosperity and defense. The advanced education consisted of "proclaim education" and "constructive education". The proclaim education was a means of disseminating revolutionary ideas through an armed struggle against Ching dynasty; the goal was to encourage people to participate actively. Constructive education could be divided into two periods, namely the period of pre-republic of China and post-republic of China; the aim and process of education in the former period was to "wipe out" the Manchu people of the Qing dynasty while in the latter, to build a country predicated on Chinese nationalism, which was hostile towards the Qing dynasty and any other thoughts that do not accord with it. The main purpose of revolution education was to inspire Sinocentrism and to solidify the country of the Chinese people. Ultimately, Sun Wen's philosophy of revolution education provided foundation for the construction of a country of the Chinese people in which inspirational writing for the welfare of the people, loyalty to country, and public service are realized.

조직 기업가 정신이 구성원의 조직몰입과 성과에 미치는 영향: 한국 외식 프랜차이즈 산업 (The Impact of Corporate Entrepreneurship on Employee Commitment and Performance: Evidence from the Korean Food Franchising Sector)

  • 박희현;류용규
    • 한국프랜차이즈경영연구
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    • 제7권2호
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    • pp.5-14
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    • 2016
  • Purpose - Competitive industry structure and recent economic depression challenge a survival of Korean small- and medium-sized food franchising companies (SMFCs), albeit the explosive growth of the Korean food service industry for last few decades. Against this backdrop, it examines how these SMFCs overcome liabilities of smallness and resource scarcity to strengthen competitive advantage in the market. To tackle this, in this article we focus on corporate entrepreneurship and human resources as a knowledge-based asset for these SMFCs. Furthermore, the ratio of employee turnover is high in SMFCs. We view that such brain-drain may result in poor performance of the Korean SMFCs. As such, we pay attention to the role of organizational commitment to an organization as a solution for enhancing individual-level employees' loyalty toward their organization. Research design, data, and methodology - Our research question is to what extent corporate entrepreneurship (i.e., innovative organizational culture, organizational autonomy, and administrative innovation) affects an individual-level attitude toward the organization and, in turn, employee creativity and satisfaction in the Korean SMFCs context. We collected data from employees in SMFCs for three months. A total of 126 valid questionnaires were collected, and analyzed the data using partial least squares path modeling. Results - The reliable and valid measurement model feed into testing the structural model. Our findings suggest that innovative organizational culture and organizational autonomy positively affect employee commitment. Particularly, organizational autonomy has a greater effect than innovative culture on employee commitment. However, the relationship between administrative innovation and employee commitment is not significant. We also find that employee commitment positively affects both employee creativity and satisfaction. Conclusions - Our contribution to the existing franchising business and management literature is twofold. First, the conceptual model includes three antecedents in the organizational entrepreneurship dimension to organizational commitment. Second, we conceptualize organizational commitment as employee commitment, and validate its impact on employee creativity and job satisfaction at an individual performance level. Overall, this article suggests that it is critically important for the Korean SMFCs to develop corporate entrepreneurship in order to facilitate employees' positive attitudes toward their organizations.

길재(吉再)의 강상론(綱常論)과 처세관(處世觀) (Giljae(吉再)'s Gangsangron(綱常論) and Life Principles)

  • 정성식
    • 한국철학논집
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    • 제29호
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    • pp.7-31
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    • 2010
  • 본고의 목적은 여말선초에 나름대로 독특한 삶을 영위하며 조선조 사상계에 적지 않은 영향을 끼친 길재의 사상적 맥락을 고찰하여 재조명하는데 있다. 고려 말의 급변하는 정치상황 속에서 길재는 위화도회군 이후 이성계 등의 행동 방향을 살펴보고 쇠퇴해 가는 고려조의 명운을 근심하며 이러한 시대에 대처하는 대응방안으로 백이숙제의 절개를 고수하겠다는 입장을 분명하게 드러냈다. 여말선초에 있어서 길재가 남긴 행적은 한 신하로서의 충절(忠節)을 넘어서서, 유학적 진리에 의한 삶으로써 한 본보기가 되었다는 점에서 더 큰 의미가 있다. 조정에서 벼슬을 내렸을 때, 굳이 사퇴하며 임금을 섬기지 않은 것은 단순히 절개란 이름을 사기 위한 것이 아니다. 그것은 세상에 나오고 세상에 숨는 일을 옳게 하려는 관계이며, 유교 교리에 부합하려는 것이었다. 조선조에 들어와 역대 군왕들과 많은 유학자들이 길재의 의리정신을 추존하여 한국유학사상사에 있어서 우뚝한 위치에 올려놓은 것은 바로 이러한 점에 바탕을 둔 것이라 하겠다.