• 제목/요약/키워드: Service Issues

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Pre and In-Service Education of Mathematics Teachers

  • Hooda, D.S.
    • 한국수학교육학회지시리즈D:수학교육연구
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    • 제13권4호
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    • pp.341-347
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    • 2009
  • In the present paper we give a brief account of importance and necessity of pre and in-service education for professional development of mathematics teachers. We discuss some critical issues and new strategies for enhancing professional development. A few new strategies for professional learning are also explained. In the end some observations and suggestions arc mentioned for implementation

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The Security Establishment for Cloud Computing through CASE Study

  • Choi, Myeonggil
    • Journal of Information Technology Applications and Management
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    • 제27권6호
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    • pp.89-99
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    • 2020
  • Cloud computing is rapidly increasing for achieving comfortable computing. Cloud computing has essentially security vulnerability of software and hardware. For achieving secure cloud computing, the vulnerabilities of cloud computing could be analyzed in a various and systematic approach from perspective of the service designer, service operator, the designer of cloud security and certifiers of cloud systems. The paper investigates the vulnerabilities and security controls from the perspective of administration, and systems. For achieving the secure operation of cloud computing, this paper analyzes technological security vulnerability, operational weakness and the security issues in an enterprise. Based on analysis, the paper suggests secure establishments for cloud computing.

A Study on the Service Design for Online Service Company to Enhance User Experience

  • Lee, Ji-Hyun
    • 대한인간공학회지
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    • 제31권1호
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    • pp.101-107
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    • 2012
  • Objective: The aim of this study is to investigate service design cases by online service companies and suggests framework to understand service design of them. Background: Recently, exploratory service design cases by online service companies such as Google, Apple, and NHN has been developed. Service design and online service experience design has been booming among user experience professionals but these two areas are not clearly defined. It is interesting to study the definition and key factors of service design and online service experience design. Moreover, investigating service design cases by online service companies is needed. Method: Due to diversification of service design cases by online service companies, this study has reviewed online resources and literatures about top 5 online service companies in USA and Korea. Furthermore, this study used expert interview who worked for service design at NHN. To understand the attributes of service design cases, this study developed 3 types of service design classifications scheme such as service design as extension of online service, space design and event service design. Finally, this study suggested a new framework for service design cases. Results: This study investigated service design cases by online service companies and suggests key issues and frameworks to uncover service design for online service. Conclusion: Service design cases for online service was analyzed by $2^*2$ matrix(extension, $enrichment^*product$, service) to explain characteristics and attributes. NHN's Knowledge-iN bookshelf at NHN library1 is a unique form of service design as a tool of enrichment of online experience. Application: The results of this study might help to understand service design cases and plan new service design for online service companies with structured framework.

소비자 이슈에 대한 CSR 활동의 산업별 차이분석 (Analyzing Differences in CSR Activities of Consumer Issues among Industries)

  • 김광용;이상철;서영호
    • 품질경영학회지
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    • 제41권4호
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    • pp.567-580
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    • 2013
  • Purpose: This study aims to develop measuring tools for 'Consumer Issues' of ISO 26000, the international standards for corporate social responsibility(CSR), and propose strategic suggestions on the CSR implemention by analyzing the differences among various industries. Methods: In order to test the research models, structured questionnaires were used and nationwide surveys were conducted targeting at customers who have had experiences in using the products and services from the companies which published CSR reports. In addition, for the empirical analysis of data, the models were verified with AMOS confirmatory factor analysis(CFA). Results: From the result of the analysis of differences among industries, it was shown that level of CSR activities was high in public sectors, followed by service industries and manufacturing. It was also shown high in air transport and the electrical and electronic industries, while it was confirmed low in energy and environment related industries such as energy, automobile and chemical industries. As a result, strategic approaches are suggested, considering the different characteristics of each industry in implementing CSR. Conclusion: This study has developed measuring tools for 'Consumer Issues' to research the core subjects and issues of ISO 26000, the international standards for CSR. It has confirmed the characteristics and differences regarding 'Consumer Issues' among industries and proved that industries can provide guidelines for the implementation of CSR activities through approaching and researching various issues from interested parties. This study has also suggested the importance of customer awareness of CSR activities and active communications by industries.

디지털참고정보서비스의 최근 개발동향 (Recent Developments and Trends of Digital Reference Service)

  • 김석영
    • 정보관리학회지
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    • 제19권4호
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    • pp.214-231
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    • 2002
  • 본 연구는 디지털참고정보서비스의 최근 개발 동향을 고찰한 것이다. 디지털참고정보서비스와 관련한 국내외 선행 연구를 개관하였고 기술 개발로 인한 새로운 서비스 패러다임을 설명하였다. 그리고 웹 상의 참고정보서비스로서 도서관이 제공하는 것, 출판사에 의한 것, 전문가에 의한 것, 그리고 이용자 직접 탐색 등을 간략하게 열거하였다. 최근의 추세는 협력 모델이 주목을 받고 있으므로 Collaborative Digital Reference Service(CDRS)와 같은 디지털참고정보서비스 협력을 중점적으로 소개하였다. 도서관 전문직들은 디지털 환경에 적합한 참고정보서비스 협력에 관심을 가지고 그 필요성을 분석해야 할 것이다.

핀테크 지급결제 서비스 수용 저항요인 연구 : 혁신저항이론과 현상유지편향이론을 중심으로 (The Study of User Resistance to Fintech Payment Service: In the Perspective of Innovation Diffusion And Status Quo Bias Theory)

  • 황신해;김정군
    • 한국정보시스템학회지:정보시스템연구
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    • 제27권1호
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    • pp.133-151
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    • 2018
  • Purpose Global fintech industry is proliferating. Although domestic investment in fintech service is also increasing fast, user acceptance of fintech payment service seems slower than expected. Previous fintech literature mainly focuses on overall characteristics and technical aspects of fintech including security issues and explores factors affecting the service adoption. This study aims to examine crucial factors affecting user's resistance intention to fintech payment service adoption. The research model was formulated based on innovation diffusion theory and status quo bias theory and validated empirically. Design/methodology/approach The proposed research model was empirically validated with 149 responses from college students who have used fintech payment service. The component-based SEM was employed for data analysis. Findings The significant findings are as follow. First, compatibility has significant negative effect and complexity, and perceived risk has a positive effect on user resistance. Second, institutional trust does not show a significant effect on user resistance but has an indirect effect through the mediation of trust in service provider. Finally, trust in service provider shows the significant negative effect on user resistance.

유비쿼터스 정보화 사회에서 차세대 이동통신 융합서비스 제공을 위한 핵심 기술적 이슈 및 서비스 개발 프레임워크 (Key Technological Issues and Service Development Framework for Provisioning of Next Generation Mobile Convergence)

  • 김승희;신경철;제동국;강숙양;배정숙;김재호;박세권;류승완
    • 한국IT서비스학회지
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    • 제7권3호
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    • pp.215-237
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    • 2008
  • As the paradigm of communications changes from technology-centered service provision to human-centric services, the future wireless communication systems is expected to be able to provide user-centric customized and optimized services. In order to cope with such paradigm shift in communications, various research activities on next generation mobile communication systems are being carried by a number of international organization and research centers to take initiative in future ubiquitous wireless communication environment. In this paper we propose a generic research and development framework consisting of four different research and development phases, a vision and strategy establishment phase, a service development phase, a service reference model creation phase and future service foresight phase. In particular, we give prospect of future ubiquitous wireless communication services covering different service areas of future life style based on our research frameworks.

서비스의 고객 참여와 고객 경험을 반영한 서비스스케이프의 역할 : 테마파크서비스를 중심으로 (The Role of Servicescape Considering the Customer's Participation and Customer Experience : Focusing on Theme Park Service)

  • 안연식
    • 한국IT서비스학회지
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    • 제19권2호
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    • pp.1-10
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    • 2020
  • In this study, the structure model including the role of servicescape focusing on service participation and customer experience in theme park service is demonstrated empirically. The servicescape construct of theme park service includes three factors such as ambient atmosphere, functionality and layout, and sign, symbols etc. Customer service participation includes suggestion, passion and citizenship. And the emotional and convenience factors are included to customer experience. As an analysis result of examining the 241 respondents of university students, some implications were described. Customer satisfaction is greatly influenced by customer's participation in theme park service, and customer's participation has a significant effect on improving customer satisfaction by inducing customer experiences. It is desirable to consider servicescape priority in order of signs and symbols, ambient atmosphere, functionality and layout factor. The customer's participation in service is a passion for participation, citizenship, and suggesting for problems or improvements. Therefore, participants in planning and designing servicescape in the future, including IT services, should be creative in the direction of inducing various participations of customers and creating positive experiences for customers. In order to apply these findings to the composition of servicescape, the participation of various experts is required. Also, the expertise and competences of various fields must be gathered for each issues, and a more creative and scientific approach is required.

AHP분석을 활용한 사회보장부문 빅 데이터 활용가능 영역 탐색 연구 (A Study on Policy Priorities for Implementing Big Data Analytics in the Social Security Sector : Adopting AHP Methodology)

  • 함영진;안창원;김기호;박규범;김경준;이대영;박선미
    • 디지털융복합연구
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    • 제12권8호
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    • pp.49-60
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    • 2014
  • 본 논문의 목적은 사회보장분야에서 어떠한 이슈가 중요시 되고 있으며, 어떠한 이슈에 빅 데이터 분석기술이 적용가능한지를 전문가 AHP방법을 통해 살펴보는데 있다. 이를 위해 사회보장분야에서 중요시 되고 있는 이슈분석 수행하였으며, 이를 토대로 8개 주요 과제를 도출하였다. 평가기준의 쌍대비교 결과, 정책적 타당성이 사업의 효과성과 실현가능성 보다 중요한 의미를 갖는 지표로 도출되었다. 그리고 세부과제 우순순위 절대평가 결과를 살펴보면, 사회보장분야 부적정 급여 방지와 사각지대 조기 발굴은 빅 데이터 분석을 통해 복지행정의 합리성 증진과 대국민 권리구제를 강화한다는 측면에서 매우 의미 있는 과제로 도출되었다. 본 연구는 사회보장분야에서 빅 데이터 활용 가능여부를 분석하였다는 점에서 의의가 있으며, 향후 빅 데이터 관련 세부과제의 체계적인 추진을 위한 기반연구로 기능할 수 있을 것이다.

환자의 의무기록 관련 의료인의 법적 지위 (Legal Status of Medical Personnel on Medical Records)

  • 이백휴
    • 의료법학
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    • 제11권2호
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    • pp.309-335
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    • 2010
  • This study is a paper reviewed legal status of medical personnel and issues of law on recently discovered medical records. As the increase of medical personnel who have gone through the administrative disposal in regards to the medical records, it is needed to examine the legal issue or dispute on the medical records under the current law. Medical records are the statement on patient's medical conditions made by the medical personnel. This records are used as important source for patient's further treatment. This becomes the communication route between the patients and the other medical personnel, and it provides the patients a right to find out their medical information. According to the Medical Service Act (Article 21), a medical personnel shall prepare respectively a record book of medical examination and treatment. And medical personnel shall make a signature. Furthermore, the medical personnel or the opener of the medical institutions must preserve the record book (including an electronic medical record). Meanwhile, the issues of a ban on false entry, additional record, revision or manipulation on the medical record have been recently on the rise. This paper briefly examined the major issues in regards to the medical records. It especially clarified the legal duty on medical records and its major-contentious-issues. At the same time, it pointed out the problems of the unreasonable over interpretation of the law. Furthermore, this suggested the guidelines for the further discussion and review.

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