• 제목/요약/키워드: Service Implementation

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Custom Officers' Readiness for Sales and Service Tax Implementation in Malaysia: An Organisational Readiness for Change Perspective

  • GHANI, Erlane K;MOHAMMAD, Nurulhuda;MUHAMMAD, Kamaruzzaman
    • The Journal of Asian Finance, Economics and Business
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    • 제8권3호
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    • pp.459-468
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    • 2021
  • This study examines the factors influencing custom officers' readiness for the Sales and Service Tax (SST) implementation in Malaysia. Specifically, this study examines the factors stipulated in the Theory of Organisational Readiness namely, change valence, task knowledge, and resource availability on the customs officers' readiness in terms of change commitment and change efficacy for SST 2.0 implementation. This study utilizes the questionnaire survey distributed to employees of the Royal Malaysian Customs Department (RMCD) that have undergone a significant change of tax regime from Goods and Service Tax (GST) to SST 2.0. The results show that all three factors significantly and positively influence the customs officers' readiness in terms of change commitment and change efficacy for SST 2.0 implementation in Malaysia. The findings in this study indicate that to ensure smooth SST 2.0 implementation, it is important for the customs department to give attention to the perception of the officers and provide the necessary resources. The findings of this study could assist RMCD and other custom agencies to take into account factors that influence readiness for change which indirectly affect job responsibility and performance of the organization.

The Impact of Corporate Social Responsibility on Brand Value and Financial Performance: Evidence from Bancassurance Service Providers in Vietnam

  • NGUYEN, Xuan Hung;DANG, Thuy Quynh;DINH, Thi Thao Quyen;DO, Phuong Thanh;PHAM, Thu Uyen;MAI, Duc Duong
    • The Journal of Asian Finance, Economics and Business
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    • 제9권6호
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    • pp.183-194
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    • 2022
  • The objective of this article is to assess the impact of corporate social responsibility (CSR) implementation on Corporate Brand Value (CBV) and Corporate Financial Performance (CFP). At the same time, the article examines the mediated role of CBV on the relationship between CSR implementation and CFP. In-depth interviews and observation techniques were used in this article on 4 experts to collect qualitative information. Quantitative analysis was based on primary data obtained from 454 employees working at enterprises providing Bancassurance services. The article uses various models of Cronbach's Alpha coefficient, Exploratory Factor Analysis (EFA), Confirmatory Factor Analysis (CFA), and Structural Equation Analysis (SEM) using SPSS 22.0 and AMOS 20.0 software. In addition, a 5-point Likert scale is used to measure observed variables. Research results show that CBV plays an intermediate role in the relationship between CSR implementation and CFP. At the same time, the implementation of CSR toward communities, customers, and workers directly impacts CBV and CFP. The article draws a new conclusion; there is no relationship found between the implementation of CSR and CFP. The result proposes implications for the state and Bancassurance service providers to develop and implement CSR-related policies and activities to enhance their brand value and financial performance.

ITSM 정착을 위한 6시그마 활용 방안에 관한 연구 : 서술적 사례 연구 (A Study on the Implementation of ITSM using 6 Sigma Technique : A Descriptive Case Study)

  • 박규리;황경태
    • Journal of Information Technology Applications and Management
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    • 제16권2호
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    • pp.121-133
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    • 2009
  • Recently, as the importance of IT management is increasing, many companies have adopted ITSM(IT Service Management) as a solution to various IT management issues. In addition, some advanced companies are using 6 Sigma technique in their implementation of ITSM. The main purpose of this study is to analyze critical success factors of 6 Sigma in applying to the implementation of ITSM. For a case company, which is known to be successful in applying 6 sigma in its implementation of ITSM, six critical success factors were analyzed. The factors include leadership of CEO, capability and level of 6 Sigma belts, management of accurate data, building organizational systems, training and education, and evaluation and incentive. The results of the study are expected to be used as an useful information for companies to apply 6 Sigma in the implementation of ITSM.

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제7차 교육과정 실행에 관한 교사의 인식 분석 (A Study on Teachers' Perception of the 7th Curriculum Implementation)

  • 원효헌;김귀순
    • 수산해양교육연구
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    • 제17권2호
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    • pp.260-269
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    • 2005
  • The purpose of this study was to analyze the teachers' perception of the 7th curriculum implementation. The subjects were 540 elementary school teachers. Investigation was conducted with questionaires which have 40 questions in 4 domains about the 7th curriculum. The results of the study were as follows: First, teachers' perception level of curriculum implementation was mechanical use(level 3). Second, in the comparison of level by implementing domains, the domains of the essential, ideology, educational objectives and evaluation were lower than the domains of educational contents, teaching methods and materials. Third, in the comparison of teachers' personal characterristics, there was no difference between male and female in all domains. But, by teaching career, experienced teachers were higher level in all domains. Also by length of in-service training with the 7th curriculum, when they have longer in-service training, they showed a higher level of curriculum implementation.

DASH 기반 자유시점 비디오 스트리밍 시스템 구현 (Implementation Method for DASH-based Free-viewpoint Video Streaming System)

  • 서민재;백종호
    • 인터넷정보학회논문지
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    • 제20권1호
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    • pp.47-55
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    • 2019
  • Free-viewpoint video (FVV) service provides multi viewpoints of contents and synthesizes intermediate video files which are not captured on some view angles so that enables users to watch as they choose wherever they want. Synthesizing video is necessary technique to provide FVV video service, because every video of the FVV contents for different view angles cannot be stored to the content server physically. For the reason, fast view synthesis can improve the quality of video service and increase user's satisfaction. One of the studies for FVV service, a method was proposed to transmit FVV service based on DASH (Dynamic Adaptive Streaming over HTTP). There is big advantage on using DASH that it is commonly used to transport video service. However, the method was only a conceptual proposal, so it is difficult to implement the system using the proposal. In this paper, we propose an implementation method to provide real-time FVV service smoothly. We suggest a system structure and operation method on the server and client side in detail, which is to be applicable to synthesize video quickly. Also, we suggest generating FVV service map additionally which controls a FVV service overall. We manage real-time information of the whole service through the service map. The service can be controlled by reducing the possible delay from network situation.

Implementation and Field Test for Smart Hybrid Mobile Broadcasting System

  • Song, Yun-Jeong;Kim, Youngsu;Yun, Jeongil;Lim, HyoungSoo
    • IEIE Transactions on Smart Processing and Computing
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    • 제3권5호
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    • pp.325-330
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    • 2014
  • The era of convergence is being applied to all areas of Information and Communication Technology (ICT). The convergence of broadcasting service and communication service almost occurs on smart devices including smartphone. The smart hybrid Digital Multimedia Broadcasting (DMB) is a typical example of the convergence of broadcasting and wireless communication service. The hybrid mobile broadcasting service can support seamless video, 3D, high quality, and additional data services based on network connection between the broadcasting and wireless network. The gateway and terminal (including apps on the smartphone) take the role of the main components on the hybrid service. This paper presents the service concept, main components structure, the implementation of gateway and terminals, and field test to the urban areas for the mobile hybrid system.

방화벽 문제를 극복한 인터넷 전화 서비스의 구현 (Implementation of an Internet Telephony Service that Overcomes the Firewall Problem)

  • 손주영
    • Journal of Advanced Marine Engineering and Technology
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    • 제27권1호
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    • pp.65-75
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    • 2003
  • The internet telephony service is one of the successful internet application services. VoIP is the key technology for the service to come true. VoIP uses H.323 or SIP as the standard protocol for the distributed multimedia services over the internet environment, in which QoS is not guaranteed. VoIP carries the packetized voice by using the RTP/UDP/IP protocol stack. The UDP-based internet services cause the data transmission problem to the users behind the internet firewall. So does the internet telephony service. The users are not able to listen the voices of the counter-parts on the public internet or PSTN. It makes the problem more difficult that the internet telephony service addressed in this paper uses only one UDP port number to send the voice data of all sessions from gateway to terminal node. In this paper, two schemes including the usage of dummy UDP datagrams, and the protocol conversion are suggested. The implementation of one of the schemes, the protocol conversion, and the performance evaluation are described in detail.

전동차용 네트웍 프로토콜의 메세지 서비스의 구현 (Implementation of Message Service for TCN Protocol)

  • 박홍성;진창기;박근표;김형육;윤건
    • 제어로봇시스템학회:학술대회논문집
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    • 제어로봇시스템학회 2000년도 제15차 학술회의논문집
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    • pp.133-133
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    • 2000
  • This paper implements Message Service of TCN or IEC 61375-1. TCN is divided into two services, Variable and Message Service. Variable Service uses the broadcasting method with Source Address, but Message Service uses peer-to-peer method with Destination Address and has OSI 7 Layer. In TCN, interface between Transport and Network Layer has not been defined and Meaning of Packet Pool has not been defined exactly. Therefore, this paper proposes the Implementation method for both the interface between Transport and Network Layer and the packet pool for Message Service of TCN.

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사회복지교육에서의 서비스러닝 적용 연구 (A Study on Implementation of Service-Learning in Social Work Education)

  • 박형원
    • 한국사회복지학회:학술대회논문집
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    • 한국사회복지학회 2004년도 춘계학술대회 자료집
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    • pp.535-559
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    • 2004
  • While the endeavor to introduce the service activity in the college education is enlarged, the object of this study is to introduce the concept of service learning in social work education. The 'content centered service-learning' is focusing on the practical education, the liaison and participation in community and the promotion of civil awareness which are very important in social work education that focuses on the interest and participation in the human and social problem as practical study. This study contemplates the educational effect of the course of social work combined with service learning. This study verifies the self-efficacy, the altruism, the change of social responsibility of students and the effect by carrying out the course of social welfare and service activities side by side. To evaluate the effect of service learning, pre and post test and qualitative analysis in journal of service activity, the discussion during the class and the mid and final term evaluation were done. Through the service learning, students showed the promotion in self-esteem, the altruism, the social responsibility, the self insights as a social worker and were able to have the chance to consider their future job. From the view point of local centers, it was evaluated that the service activity of students was helpful to the institutions and the clients, and that the liaison between the community agency and the college and the experience of integration of service learning and the course of social welfare was helpful too. Based on the above mentioned results, this study provide some recommendations in implementation of service-learning as the teaching methodology of social work.

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EDS scenario Implementation for the Multiple Network and Multiple Service Environments

  • Kim, Dong-Il;Lee, Soong-Hee
    • Journal of information and communication convergence engineering
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    • 제7권2호
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    • pp.135-140
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    • 2009
  • The wide deployment of wireless access technologies and the integration of various access network interfaces into a single terminal, allows mobile end-users to be always connected to the IP network, and to use those interface simultaneously. In this paper the CTE provides various access network interfaces capabilities, allowing reception of data over multiple service providers with different characteristics. Considerations for multiple network and service provider environments are regarded as essential for the successful deployment of convergence services in Next Generation Network (NGN). Event Driven Service (EDS) is regarded as a typical convergence service converging different functions of multiple service providers. This paper first describes the deployment model of NGN convergence services for multiple service provider environments. It also covers the service scenario of EDS, a convergence service for multiple service provider environments in NGN. Multiple provider environments stimulates the unified identifier management, namely ubiquitous identification (U-ID), to enable users to be provided convergence services without awareness of multiple provides. Then the designed structure and procedures of U-ID based EDS are given. Finally, the implementation results tested on Korea Advanced Research Network (KOREN) are described.