• Title/Summary/Keyword: Service Firm

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A Study on the Introduction of a New Employee Benefit Planning - Focusing on the A Airline - (새로운 종업원복리후생제도 도입방안에 관한 연구 - A 항공사를 중심으로 -)

  • Fan, Guijie;Park, Sang-Bum
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.22 no.1
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    • pp.65-75
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    • 2014
  • While traditional benefit plan offers the same benefits to employees regardless of their needs, cafeteria benefit plan or flexible benefit plan allows staff to choose from a variety of benefits to formulate a plan that best suits their needs. Cafeteria plan options may include health and accident insurance, cash benefits, tax advantages and/or retirement plan contributions. In this paper, we analyzed conditions and problems of domestic firms' current benefit plans and draw a resolution by introducing cafeteria plan by investigating related previous studies, Specially we focused on A airline which is typical service firm and is regarded as one that benefit plan can be very influential to employees compared to other firms.

A Real-Time MAC Protocol with Extended Backoff Scheme for Wireless Sensor Networks

  • Teng, Zhang;Kim, Ki-Il
    • Journal of information and communication convergence engineering
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    • v.9 no.3
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    • pp.341-346
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    • 2011
  • Wireless sensor networks (WSNs) are formed by a great quantity of sensor nodes, which are consisted of battery-powered and some tiny devices. In WSN, both efficient energy management and Quality of Service (QoS) are important issues for some applications. Real-time services are usually employed to satisfy QoS requirements in critical environment. This paper proposes a real-time MAC (Medium Access Control) protocol with extended backoff scheme for wireless sensor networks. The basic idea of the proposed protocol employs (m,k)-firm constraint scheduling which is to adjust the contention window (CW) around the optimal value for decreasing the dynamic failure and reducing collisions DBP (Distant Based Priority). In the proposed protocol, the scheduling algorithm dynamically assigns uniform transmitting opportunities to each node. Numerical results reveal the effect of the proposed backoff mechanism.

A Case-Based New Financial Product Screening System

  • Lee, Hoon-Young
    • Journal of the Korean Operations Research and Management Science Society
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    • v.19 no.3
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    • pp.151-167
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    • 1994
  • Initial screening is one of the most important and difficult processes in new product development. Many new product screening models have been developed in management and marketing. However practical applications of these models have been limited in part due to their complexity and inflexibility, and in part due to their excessive data requirements. Thus simple judgment models have been popular in practice. However, these models suffer from inaccuracy and inconsistency originating form human cognitive limitations. In light of the problem swith traditional screening methods, we propose a new approach for screening based on managers' past experience and intuitive judgments-screening by analogy, and develop a computerized case-based system for screening new financial service concepts. Using the system, managers can predict the potential performance of a new product concept based on the performance of past products that are similar to it in terms of product characteristics, firm's resources, and market conditions. Based on this prediction, managers make a screening decision.

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An Empirical Study on the Integrated Customer Satisfaction Evaluation Model for New Product Development - Focused on Automobile Industry - (신제품 개발을 위한 통합 고객만족도 평가모델에 관한 실증적 연구 - 자동차 산업을 중심으로 -)

  • Kim Dong Nam;Cho Jai Rip
    • Journal of Korean Society for Quality Management
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    • v.32 no.4
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    • pp.113-124
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    • 2004
  • Customer satisfaction is becoming an increasingly salient topic in many firms and in academic research. One main rationale behind this interest is that customer satisfaction is believed to be associated with fruitful customer re-visit from the firm's point of view. Some country already had index models which can measure the degree of customer satisfaction. But, such models are ordinary models which used generally the scope of nation-wide /industry. Therefore, we needs some modifications to measure customer satisfaction for specific product & service and to provide the valuable feedback to specific firms. In this Perspectives, this study will evaluate the customer satisfaction index about automobile company and analyze it's result for valuable feedback. This study will present a model for an integrated customer satisfaction evaluation system which used structural equation modeling. Through this study, we anticipate that it will offer the measuring method about customer satisfaction and some guideline for product design process.

A Study of IT Governance Model for Enterprise Information Management : Focused on Case Company (EIM(Enterprise Information Management)을 위한 IT 거버넌스 모델 연구 : 사례 기업을 중심으로)

  • Ahn, Jong-Chang;Kang, Youn-Chol;Lee, Ook
    • Journal of Information Technology Services
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    • v.10 no.2
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    • pp.95-117
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    • 2011
  • Today, IT governance has also become a subject of attention along with recent technologies such as ITSM (IT Service Management), PPM (Project Portfolio Management) and Compliance. At the national level, the market is fairly recent. and therefore, lacks detailed research in the field. Models specifically related to EIM has not yet been presented to this day, hence, firms that are considering EIM as a potential part of their information management system may fall into a state of disorder in the process of its implementation. To this end, this research attempts to construct an IT governance model for EIM based on existing models, surveys and interviews. In particular, E-discovery has been applied as means of protecting information assets and its use as evidence. In addition, by applying the research model to a particular global firm and then assessing its documentation management system, the overall feasibility of the research model has been tested.

Evaluating E-Business Models from Cross-Cultural (Korea vs. US) Perspective (e-비즈니스 모델의 국가간 비교 분석에 관한 연구 : 한국과 미국을 중심으로)

  • ;;Don Amoroso
    • Journal of Information Technology Applications and Management
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    • v.11 no.1
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    • pp.83-100
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    • 2004
  • Understanding characteristics of Internet businesses from a cross-cultural perspective could offer valuable insights on developing business strategies and policies. This work is concerned with revealing divergence and convergence of Internet businesses in their financial performance, given organizational conditions and cultural context. For this, we studied the association between static organizational attributes (core activity, origination, firm age, and industry type) and a firms financial performance (gross revenue and net income). Relevant data was gathered from representative Internet firms in Korea and U.S. Data analysis indicated that, besides industry type, overall connection between selected organizational variables and financial performance was weak. Cross-national comparison showed that Korean firms financial performance was comparable to U.S firms during the period of economic turbulence. A noticeable difference was that Korean Internet firms and their business models were more service-oriented than U.S. counterparts.

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Understanding Organizational Behavior regarding Cloud Computing: Determinants Impacting on the Implementation Process of Cloud Computing and the Moderating Effect of Evolutional Leadership (클라우드 컴퓨팅에 대한 조직 행동의 이해: 조직의 클라우드 컴퓨팅 구현과정에 영향을 미치는 요소와 변혁적 리더쉽의 조절효과)

  • Kim, Sanghyun;Kim, Geuna
    • The Journal of Information Systems
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    • v.25 no.4
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    • pp.37-61
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    • 2016
  • Purpose This study examines firms at various industries to identify key organizational characteristics that positively drive the evaluation of cloud computing. In addition, this study tests the impact of one's evaluation has on the adoption and integration of cloud computing within their respective firm. Design/methodology/approach A total of 172 responses from various firms currently using cloud computing service were analyzed using the structural equation modeling(SEM). Findings Results show that organizational Needs(Mobility and Job Relevance), Perceived Factors(Relative Advantages and Cost Savings), and Organizational Readiness(Technical Knowledge, Financial Supports, and Managerial Supports) have a significant impact on cloud computing evaluation; and evaluation influences its adoption, and integration. However, two variables(IT Performance Gaps and Compatibility) have no significant impact on cloud computing evaluation. Finally, Evolutional Leadership has a significant moderating effect within the relationship among variables in the process of cloud computing implementation.

The Impact of the Vendor Firm's Competence on the Processes of IS Outsourcing Success: A Relationship Perspective

  • Seo, Yun-Weon;Lee, Jae-Nam;Han, Hyun-Soo
    • Proceedings of the CALSEC Conference
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    • 2005.03a
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    • pp.163-168
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    • 2005
  • While the client-vendor relationship has been mainly examined from the service receiver's perspective in IS outsourcing literature, the vendor's factors have seldom been explored. To address this issue, our study adopts interaction process theory and develops the model focusing on the competence of the vendor as a key antecedent of the client-vendor relationship intensity and outsourcing success. Results from empirical data gathered from Korean firms indicate that the vendor competence factors identified in this paper positively impacts the client-vendor relationship and outsourcing success. The findings have significant implications for IS outsourcing practices and further research.

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Enhancement of the green image of the railroad thorough the connected tour of the railroad and the bicycle (철도-자전거 연계관광 활성화를 통한 철도 녹색이미지 제고)

  • Ahn, Jong-Hee;Lee, Kyung-Dae
    • Proceedings of the KSR Conference
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    • 2010.06a
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    • pp.1320-1327
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    • 2010
  • This study is designed to provide a facilitation program of the railroad tourist business that the bicycle is connected with the railroad. The sustainable growth will be achieved thorough the green growth being able to coexist with environment. To deal with the transportation problems -the environmental pollution caused by a large number of cars and the energy depletion, the traffic congestion- in our society is the prerequisites for the green growth. There is the need focusing on the expansion of the green network and the policy implementation of utilizing the bicycle, the formulation of the social consensus for environmental preservation. This provides the opportunity that we create the customer values and reinforce the firm's competitiveness. This study is to propose the plan for accelerating the tourism business connected to the bicycle, and to contribute to the government policy, to boost the green image of the railroad. Approaching in the strategic way to increase the customer's value and environmental preservation, this study will contribute to providing high quality customer service for both of the business performance and the customer satisfaction.

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The Transition Process of Ritual(Worship)(奉佛) and Lecture(講說) Space in a Korean Buddhist Temple (우리나라 사찰건축에서 봉불(奉佛)과 강설(講說)공간의 변화과정)

  • Hong, Byung-Hwa
    • Journal of architectural history
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    • v.19 no.4
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    • pp.109-123
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    • 2010
  • The main functions of a Buddhist temples are as a place for Buddhist services and a place for sermons and each ancient Buddhist temple was equipped with a main and separate building. After Zen Buddhism was first introduced, there was a tendency to change the terms to Buddhist sanctuary and altar, as set forth in the Zen Buddhism code of conduct called 'Cheonggyu(淸規)'. As such, it was thought that the division between Buddhist service space and preaching space were relatively firm until the Goryeo Dynasty. However in the period from the end of the Goryeo to the beginning of the Joseon Dynasty there was an increasing tendency of integration of the two buildings. It can be seen that, in cases where both buildings remained, statues of Buddha were enshrined in these buildings without any distinction. Eventually it is led to the tradition of duo-Buddhist sanctums.