• 제목/요약/키워드: Service Features

검색결과 1,338건 처리시간 0.03초

서비스 산업의 품질향상을 위한 6시그마 방법 적용 (On the Application of 6 Sigma Method for Quality Improvement of Service Industry)

  • 이강인;이순산
    • 산업경영시스템학회지
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    • 제31권3호
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    • pp.35-42
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    • 2008
  • In the national economy, rate of service industry is going up to compare with manufacture industry. In spite of getting lots of results to be introduced 6 sigma methodology in Korea, many service companies is suffering with trial and errors. Also 6 sigma isn't settled perfect yet. The reason for that, 6 sigma have been applied to various service without considering. Therefore, this research shows to you right practice plans for service industrial classification to check structural features and difference. So this research seeks methods for revitalization of 6 sigma methodology in service industry after checking existed research, case study for companies to be applied by 6 sigma. As the result, service industry is forecasted to contribute greatly in economic growth and employment enlargement through enlargement of service role in manufacturing industry production as well as by itself.

쿼드 어휘 트리를 이용한 장소 인식 방법 (Place Recognition Method Using Quad Vocabulary Tree)

  • 박서영;홍현기
    • 방송공학회논문지
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    • 제21권4호
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    • pp.569-577
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    • 2016
  • 위치 기반 서비스(LBS; Location Based Service)를 위한 장소 인식 기술은 사용자 중심의 서비스를 위한 중요 기술 중 하나이다. 이미지 특징을 이용한 장소 인식 방법 중에서 FLANN(Fast Library for performing Approximate Nearest Neighbor)의 이미지 어휘 트리를 이용하면 처리 속도가 빠르지만 가려짐 등으로 인해 인식의 정확도가 높지 않다. 본 논문에서는 SURF(Speeded Up Robust Features)를 사용한 쿼드(quad) 어휘 트리 기반의 장소 인식 방법을 제안한다. 학습 단계에서 데이터베이스 이미지를 세 단계의 공간 피라미드로 표현하고 각 영역에 대한 어휘 트리를 구성한다. 질의 이미지도 세 단계의 공간 피라미드로 표현하고 각 단계별로 어휘 트리 기반 인식을 수행한다. 또한 매칭된 특징 간의 호모그래피(homography) 관계를 측정하고 이를 만족하는 영역의 개수를 고려함으로써 최종 인식의 성능을 향상시켰다.

Features of Administrative Liability for Offenses in the Informational Sphere

  • Iasechko, Svitlana;Kuryliuk, Yurii;Nikiforenko, Volodymyr;Mota, Andrii;Demchyk, Nadiia;Berizko, Volodymyr
    • International Journal of Computer Science & Network Security
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    • 제21권8호
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    • pp.51-54
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    • 2021
  • The article is devoted to the study of the features of administrative liability for offenses in the informational sphere, the definition of the concept and features. Based on the examples of implementation of instruments of European legislation into the national legal system and examples of national legal practice, the authors have identified the features of informational and legal sanctions aimed at restricting the rights of access of subjects to information, prohibiting them to disseminate certain information, restricting the rights to disseminate certain information, and suspending informational activities. It has been substantiated that the administrative liability for informational offenses as a protective legal institution is created to contribute to the solution of such acute problems of legal support of human and society interests in the new informational dimensions.

Acoustic Analysis for Natural Pronunciation Programs

  • Lim Un
    • 대한음성학회지:말소리
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    • 제44호
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    • pp.1-14
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    • 2002
  • Because the accuracy and the fluency are the essence in English speaking, both of them are very important in English trencher training and in-service English training programs. To get the accuracy and the fluency, the causes and the phenomena of the unnatural pronunciation have to be diagnosed. Consequently, the problematic and unnatural pronunciation of Korean elementary and secondary English teachers should be analyzed with using Acoustic Analyzing tools like CSL, Multi-speech and Praat. In addition, an attempt to Pinpoint what the causes of unnatural pronunciation was executed. Next a procedure and steps were proposed for in-service training programs that would cultivate the fluency and the accuracy. In case of elementary teachers, the unnatural pronunciation of segmental features and suprasegmental features were found much. therefore segmental features should be emphasized in the begging of pronunciation training courses and then suprasegmental features have to be emphasized. In case of secondary teachers, the unnatural pronunciation of suprasegmental features were found much. Therefore segmental and suprasegmental features have to be focused at the same time. In other words, features in word level should be focused first for elementary English teacher, and features in word level and beyond word level should be trained at the same time for secondary English teachers.

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디스커버리 서비스의 비교 분석 (Comparative Study of Discovery Services)

  • 곽승진;신재민;김보영
    • 한국비블리아학회지
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    • 제27권4호
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    • pp.5-20
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    • 2016
  • 디스커버리 서비스는 이용자가 최대한으로 도서관의 장서를 이용할 수 있도록 검색과 색인, 인터페이스를 한 단계 더 발전시켜서 이용자의 정보 요구에 보다 더 효율적으로 대처하는 것에 그 목적이 있다. 디스커버리 서비스는 검색 결과를 적합성에 따라서 순위화하며, 검색 결과를 패싯으로 세분하여 내비게이션하는 서비스를 제공하고 시각적으로 풍부한 디스플레이, 검색어 추천, 연관 자원 추천 등의 기능을 가지고 있다. 본 연구에서는 디스커버리 서비스 제품들과 이용현황, 특징 등 디스커버리 서비스 현황을 소개하고 국내에서 사용되고 있는 3개의 디스커버리에 대한 사용기관, 콘텐츠 현황, 주요기능, 특장점 등에 대해 비교 분석하였다.

Pronunciation Training Steps for Natural Pronunciation in In-service Training Program

  • Lim, Un
    • 대한음성학회:학술대회논문집
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    • 대한음성학회 2000년도 7월 학술대회지
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    • pp.255-270
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    • 2000
  • Because the accuracy is essential, in order to get the fluency in speaking, both of them are very important in English education and in-service training programs. To get the accuracy and the fluency, the causes and phenomena of the unnatural pronunciation have to be surveyed first of all. Therefore, this article surveyed the problematic and unnatural pronunciation of Korean English teachers in elementary and secondary schools using CSL and Multi-speech. And also, tried to pinpoint what the causes of unnatural pronunciation are\ulcorner Next a procedure or steps were offered for them to speak naturally through in-service training programs. Through this analysis, it was found that elementary teachers have unnatural pronunciation below, within and beyond word level, and the secondary teacher has unnatural pronunciation within and beyond word level. Therefore, pronunciation training courses have to put emphasis on segment features first, and move to suprasegmental features for elementary teachers. For secondary teachers, pronunciation training courses have to focus on word level and move to suprasegmental features, in other words beyond word level. And these pronunciation training courses have to be run integrated.

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모바일 관광정보 서비스특성이 지각된 가치 만족도 및 이용의도에 미치는 영향 연구 (The Effect of Mobile Tourism Information Service Features on Perceived Value, Satisfaction, and Using Intentions)

  • 이성준;대정
    • 유통과학연구
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    • 제12권12호
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    • pp.75-82
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    • 2014
  • Purpose - Due to the rapidly changing environment, the needs of information distribution are emphasized more than ever before. As information changes to cater to diversity, professionalism, and detailed segmentation, this information is produced exponentially. Many researchers working in intelligence agencies are feeling the need to establish a comprehensive information management and information distribution system in a systematic and more effective manner. Mobile marketing is based on communication when consumers can access information using GPS systems whatever their location may be when they are on a trip. Until recently, Korean companies have been struggling to perform well in the larger mobile tourism information service (MTIS) for Chinese tourists, which is regarded as a blue ocean area. The principal dimensions of the characteristics of a mobile tourism information service were analyzed, and the influence on perceived value and satisfaction was identified. Moreover, the relationship among the variable satisfaction and using intentions was empirically analyzed. Research design, data, and methodology - This study examined the structural relationship among mobile tourism information features, perceived value, satisfaction, and behavioral intentions. It is based on analyzed data from questionnaires involving advanced research. A questionnaire survey targeting Chinese students using a mobile tourism information service in Korea was conducted. A total of 230 questionnaires were circulated, and 221 questionnaires were used for empirical analysis, excluding invalid data. The data were analyzed with structural equation modeling with SPSS 21.0 statistic package reliability analysis, factor analysis, and regression analysis were implemented, and the effects of the mobile tourism information service features on perceived value, satisfaction, and using intentions were presented. Results - First, mobile tourism information service features have a direct positive effect on the practical value, and do not affect the hedonic value. Second, perceived value has a statistically positive effect on satisfaction. Third, perceived value has a positive effect on behavioral intentions. Fourth, satisfaction has a direct positive effect on behavioral intentions. Conclusion - MTIS (mobile tourism information service) involves personal, social, and technical characteristics. We have analyzed the effects of mobile tourism information service on perceived value, and on satisfaction and using intentions. First, the study shows that the characteristics of mobile tourism information service and perceived value in relation to mobile tourism information service usage are important for marketing in the Chinese market. Moreover, after using a mobile tourism information service, the effect on practical value is more than on hedonic value. We could not analyze the program for tourism information service extensively, and used only questionnaires from Chinese students in Korea. In the future, there should be research on the programs for a tourism information service. We expect to study the MTIS program in greater detail, and to improve the quality and reputation of MTIS through the analysis of its program. We hope that this research will allow an evaluation of the relationship between Korea and China regarding MTIS.

프랜차이즈 매장 품질요인의 속성분류: 국내 외식업을 중심으로 (Categorizing Quality Features of Franchisees: In the case of Korean Food Service Industry)

  • 변숙은;조은성
    • 한국유통학회지:유통연구
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    • 제16권1호
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    • pp.95-115
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    • 2011
  • 본 연구는 Kano모델을 활용하여 프랜차이즈 매장에 관한 다양한 품질요인들의 속성을 고객의 관점에서 분류하였다. 또한, 각 품질요인들이 고객의 만족 또는 불만족에 미치는 상대적 영향력을 분석해 보고자 만족지수와 불만족지수를 산출하였다. 자료 수집을 위해 외식 프랜차이즈 매장 방문 경험이 있는 서울 및 전국광역시 거주 성인들을 대상으로 온라인조사를 실시하였으며, 총 257개의 응답이 분석에 사용되었다. 분석 결과, 해당 품질요소가 충족이 되지 않는 경우 소비자의 불만으로 이어지는 요소에는 매장 청결도, 직원 친절도 및 숙련도, 편의시설 제공 등이 포함되는 것으로 나타났다. 프랜차이즈 사업에서 매장 간 음식메뉴의 구색, 가격, 품질수준, 인테리어, 고객서비스 절차 등의 표준화는 중요하게 생각되어 왔으나, 이 중 음식 가격의 동일성만이 고객의 불만족과 깊은 관계를 가지고 있었다. 충족이 되지 않아도 상관없지만 충족이 되는 경우 고객들의 호의적인 반응을 이끌어낼 수 있는 요소로는 외부기관으로부터의 수상 또는 인증 경력, 프랜차이즈 브랜드의 해외진출, 경품이벤트 및 사용금액에 따라 혜택을 주는 로열티 프로그램의 실시, 그리고 우수한 매장접근성이 해당되었다. 프랜차이즈 브랜드를 상대적으로 자주 이용하는 헤비유저의 경우, 정기적인 신메뉴 출시 또한 매력적인 품질요인으로 생각하고 있었다. 본 논문은 경영자가 우선적으로 관심을 두고 개선하여야 하는 부분과 경쟁력 확보를 위해 추가적으로 투자해야 할 부분이 어디인가에 대한 시사점을 제공해 준다는 점에서 연구의 의의가 있다.

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지식집약서비스 공급업체의 혁신 특성과 전략 (Innovation Features and Strategy of Knowledge Intensive Service Suppliers in Korea)

  • 이공래
    • 지식경영연구
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    • 제4권2호
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    • pp.79-94
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    • 2003
  • This paper explores the features, patterns and strategies of innovation in knowledge intensive service (KIS) suppliers in Korea. It was found that characteristics of service innovation and manufacturing innovation tend to converge. Also, diverging elements were found particularly in organizational dimension in the innovation of the service sector. Investigation into the case of information and communication technology (ICT) services revealed that KIS suppliers are active in innovation. They obtained ideas required for their innovations from their knowledge activities inside firms and in the process of interaction with user firms. Large KIS suppliers are to a great extent interested in R&D for innovation, while small and medium suppliers are interested in developmental work. Weak knowledge flow was found between KIS suppliers and the public sector like universities and public research institutes.

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행위유발 특징형상 리파지토리를 활용한 행위유발성 증진 디자인방법 적용 사례 연구 (A case study for application of design for affordance methodology using affordance feature repositories)

  • 노은래;노지혜;김용세
    • 한국과학예술포럼
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    • 제19권
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    • pp.319-330
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    • 2015
  • The characteristics of products and services that induce natural activities of people, namely affordances, play critical roles in making interactions successful and meaningful. Earlier a methodological framework for design for affordances has been devised where repositories of affordance features are used. Affordance features are retrieved from the repository so that the new affordance feature is to be designed through an analogical reasoning. In two classes of Product-Service Systems Design education, this design for affordance method has been introduced in a tutorial setting for designing a hand carrier cart. This paper describes how the method was introduced and shows new affordance features in their design proposals with source affordance features retrieved from the repository. Implications obtained from this tutorial effort are discussed to enrich practical application of the design for affordance method. The study tries to suggest new product design method by using affordance feature repository.