• 제목/요약/키워드: Service Economy

검색결과 1,022건 처리시간 0.029초

TV홈쇼핑 서비스품질의 관계몰입과 고객충성도에 대한 영향 -패션제품을 중심으로- (The Effect of TV Home Shopping Service Quality on Relationship Commitment and Customer Loyalty -Fashion Products-)

  • 홍금희
    • 한국의류학회지
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    • 제39권6호
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    • pp.899-909
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    • 2015
  • TV home shopping maintains annual growth in the midst of harsh competition by numerous fashion retail channels. This study investigated the dimensions of service quality of TV home shopping for fashion products as well as the effect of service quality on relationship commitment and customer loyalty. Questionnaires were distributed to consumers in their 20s to 40s who purchased fashion products via TV home shopping in the past 6 months. A total of 240 questionnaires were put into the analysis. The results are as follows. First, four dimensions of service quality of TV home shopping were found: convenience, economy, entertainment, and information seeking. Relationship commitment had two dimensions of affective commitment and calculative commitment. Second, the service quality of TV home shopping affected customer loyalty through a relationship commitment. The predictors of affective commitment were entertainment, economy, and information seeking; in addition, those of calculative commitment were economy and entertainment. Third, both affective commitment and calculative commitment predicted customer loyalty to TV home shopping. The affective commitment had more predictive power. The findings show that the service quality of TV home shopping did not directly affect customer loyalty, but they had influence through relationship commitment variables. Entertainment and economy were the most powerful predictors among service quality dimensions.

산업연관분석을 적용한 국내 외식산업의 경제적 파급효과 분석 (The Effect of the Food Service Industry up on the National Economy of Korea)

  • 천희숙;한경수
    • 대한지역사회영양학회지
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    • 제8권5호
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    • pp.763-769
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    • 2003
  • The food-service industry in Korea has experienced remarkable growth during the past few decades. The objectives of this study were to analyze the influence of the food-service industry upon the national economy by using an input-output analysis and to find the industrial position of the food service industry. This paper analysed the economic effect of the food-service industry using 168 items arranged in a transaction table based on producer's prices in the 1995 input-output tables. The results of this study showed that the food-service industry had a major influence on the national economy of Korea. Based on the calculation of the following five coefficients; Korea's production inducement coefficient ranked as 50, its import inducement coefficient ranked as 28, its value added inducement coefficient ranked as 32, its worker inducement coefficient ranked as 2 and its employee inducement coefficient per final demand ranked as 5 in a total of 168 industries.

Effects of Customer Value Proposals on the Service Trade Repurchase Intentions of Sharing-Economy Users

  • Cho, Woo-Sung;Yoo, Seung-Gyun;Jeon, Ki-Hong;Choi, Chang-Youl
    • Journal of Korea Trade
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    • 제23권8호
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    • pp.73-88
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    • 2019
  • Purpose - This paper finds the repurchase intentions of customers in a sharing economy via Airbnb and Uber, which are classic sharing-economy service businesses. Design/methodology - This paper analyzes sharing economy effects using variables in a structural equation model. Findings - We verified that values have a significant effect on the trust in a platform. We also verified that the effects that value propositions have on repurchase intention are significant. Research Limitations/Implications - First, there may be some distinction between men and women with regard to divided trust. Second, if commitment is divided into commitment to the host and commitment to the platform, as is the case for trust, the results will not be as expected. Third, if results could be categorized by nationality after gathering more samples, each nationality might have different opinions about these factors. Finally, the sharing economy can be identified and analyzed for various industries, such as space, transportation, and service. At this point, it is inconvenient to not have more implications. Originality/value - This study focuses on the repurchase intentions of customers. Unlike earlier studies, it is meaningful that trust is divided between the host and the platform, and that it can be analyzed. It is also important to establish the relationship between trust and commitment, and the relationship toward repurchasing in the shared-economy.

Digital Technologies in the Innovative and Structural Transformation of Low- and Middle-Income Economies

  • Tetiana Kulinich;Yuliia Lisnievska;Yuliia Zimbalevska;Tetiana Trubnik;Svitlana Obikhod
    • International Journal of Computer Science & Network Security
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    • 제24권1호
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    • pp.178-186
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    • 2024
  • While in high-income countries the development of digital technology began in the 1970s, in low- and middle-income countries it began in the 1990s and even after 2005, due to the political regime that constrained economic development and innovation. At the same time, there are no studies of the relationship between technological development and structural changes through innovation in low- and middle-income countries. The article aims to quantify the relationship of the introduction of digital technologies on innovation, structural transformation of low- and middle-income economies. The industrial-agrarian economy of Uzbekistan with an authoritarian regime is in a state of transition to a market economy, while in Ukraine, there are active processes of Europeanization and integration into the EU. Ukraine's economy is commodity-based (the export of raw materials of industries and the agricultural sector in developed countries predominates) and industrial-agrarian. Digital technologies and the service sector are little developed in Uzbekistan. On the other hand, Ukraine has a more developed ICT sector. Uzbekistan is gradually undergoing an innovative and structural transformation of the economy: the productivity of the agricultural, industrial, and service sectors is growing, but the ICT sector is virtually undeveloped. In comparison, in Ukraine, there are no significant structural transformations due to a significant drop in productivity of the industrial sector, with stable growth of productivity of the agricultural sector due to technology and a slight increase in productivity of the service sector. It is revealed that Ukraine and Uzbekistan have undergone structural transformations of the economy in favor of the service sector, while the agricultural and industrial sectors produce less and less. If Uzbekistan remains the industrial-agrarian country with an aggregate share of the added value of these sectors 59% in 2019, Ukraine transits to the post-industrial type of economy where the added value of the service sector in GDP grows (55% compared to agrarian and industrial sectors at 42%).

STUDY ON THE AGRICULTURAL MECHANIZATION SERVICE SYSTEM CONSTRUCTION IN GUANGDONG PROVINCE

  • Shengmin, Liu
    • 한국농업기계학회:학술대회논문집
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    • 한국농업기계학회 1993년도 Proceedings of International Conference for Agricultural Machinery and Process Engineering
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    • pp.192-196
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    • 1993
  • Following the transfer of China's economy from planning to market economy, it is necessary to develop and strength the service system for agricultural mechanization . The current situation of the service system was investigated and some suggestions are proposed in this paper.

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서비스 산업의 성장과 생산성 - OECD 13국을 대상으로 - (The Service Industry Growth and the Productivity: Evidence from 13 OECD Countries)

  • 김수은;황윤섭
    • 통상정보연구
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    • 제14권2호
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    • pp.271-293
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    • 2012
  • 서비스 산업의 중요성이 높아짐에 따라 경제에 있어서 서비스의 역할에 대한 연구도 활발하게 이루어지고 있다. 이러한 연구는 주로 경제의 서비스화와 일국의 생산성의 관계를 중심으로 연구되었다. Baumol(1967)은 경제의 서비스화는 일반적으로 생산성 저하 현상을 야기할 것이라는 우려를 제시했으나 선진국의 경우 생산성이 오히려 상승하는 Baumol의 역설 현상이 발생하였다. Oulton(1999, 2001)은 이러한 현상의 이유로 하나의 산업에서의 생산이 타 산업으로부터 중간재를 공급받아 생산되는 연쇄과정인 전후방연관효과에서 찾고 있다. 따라서 본 연구에서는 OECD 국가를 대상으로 Oulton(1999, 2001)의 이론을 실증적으로 검증해 볼 필요성이 있다고 판단하였다. 연구 결과, Oulton(1999, 2001)의 이론과 같이 서비스의 중간투입 비중이 상승하면 다요소생산성(Multifactor Productivity)이 상승하였다. 특히 일반서비스와 달리 지식집약적 서비스가 중간재로 투입될 경우 일국의 생산성 향상을 가져오는 것으로 나타났다.

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구독경제 서비스 만족과 지속사용의도에 영향을 미치는 요인 연구: 이용동기와 플랫폼, 서비스 특성요인을 중심으로 (A Study on the Factors Influencing the Satisfaction and Continued Use Intention of the Subscription Economy Service: Focusing on Use Motivations, Platform & Service Characteristics)

  • 김민정;김태은
    • 문화기술의 융합
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    • 제9권5호
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    • pp.535-542
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    • 2023
  • 본 연구는 구독경제 서비스에 대한 만족과 이용의도에 영향을 미치는 다양한 변인을 확인하고자 하였다. 기존 연구 고찰을 통해, 개인 특성과 서비스 특성 변인을 함께 고려하고자 하였으며 최종적으로 서비스 이용동기, 플랫폼 특성요인과 제품 및 서비스 특성요인으로 구분하여 살펴보았다. 연구결과, 구독경제 서비스 만족도에 영향을 미치는 이용동기는 기능적, 유희적 경제적 동기로 나타났으며, 플랫폼 특성요인 중 플랫폼 최신성과 서비스 특성요인 중 편의성, 경제성, 인지된 개인화가 영향을 긍정적인 영향을 미치는 것으로 나타났다. 지속이용의도에는 기능적, 유희적 동기와 편의성이 긍정적인 영향력을 보였으며, 사회적 동기는 부적 영향력을 보였다. 또한 경제적 동기와 플랫폼 최신성, 경제성, 인지된 개인화는 구독경제 서비스 만족도를 매개하여 지속이용의도에 긍정적 영향력을 보이는 것을 확인하였다.

공유경제와 소비자의 특성과의 영향 관계 (The Influential Relations on Sharing Economy and Consumer Traits)

  • 이경축;이종호
    • 산경연구논집
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    • 제8권6호
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    • pp.75-86
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    • 2017
  • Purpose - The purpose of this study is to grasp the concept, characteristics and application status of sharing economy, and to derive a research model based on sharing economic service, and to analyze factors and influences of consumers' intention to reuse of sharing economy. Research design, data, and methodology - The questionnaires were created to examine variables for practical and theoretical implications. After pilot survey, conducted for 24 days from March 10th to April 2st in 2017, total numbers were 377. But 330 copies were used for the analysis with IBM SPSS Statistics 23.0 and IBM SPSS AMOS 23.0. The structural equation model was applied for this. Results - First, sharing economic services remain at an early stage, but it is meaningful to identify the revenue mechanism of the business model of the sharing economic platform. Second, in this study, it is meaningful that we systematized the theoretical structure by examining existing studies on the characteristics of the sharing economic service and consumer characteristics, and by examining empirically. Third, Satisfaction and Reliability are related to the characteristics of Sharing Economic Service (Security, Convenience, Discount, Sharing, Social Interaction), Consumer Characteristics (Personal Innovation, Word-of-Mouth) It is meaningful to broaden the understanding of the factors by verifying the mediating effect. Fourth, the sharing economy business is meaningful in that it is a new consumption trend that changes the meaning of consumption to consumers. Gradually, more and more people are recalling that purchasing something is not consumption, but sharing and borrowing is also consumption. In other words, through the sharing economy, consumers can experience more products and services, have more choices, and are expected to have a positive impact on economic growth by increasing the utilization of idle resources. Conclusions - Currently, the sharing economy is growing rapidly all over the world. Therefore, in the subsequent study, it is necessary to compare Korea and China's sharing economy and study the cultural and social characteristics of Korea and China. In particular, I think that steady research is necessary for more precise and specific direction on the influence of the shared economy.

LCC 최적설계를 황용한 교량 상부구조의 경제성 평가 (Evaluation of Economy Feasibility for Bridge Superstructures Using LCC Optimal Design)

  • 안예준;이광균;박장호;신영석
    • 한국전산구조공학회:학술대회논문집
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    • 한국전산구조공학회 2006년도 정기 학술대회 논문집
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    • pp.549-556
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    • 2006
  • Life cycle cost is one of important factors in the evaluation of economy feasibility. Load carrying capacity curves for girders and decks are derived on the basis of bridge diagnostic results and condition grade curves to determine the service life and life cycle profile. The total life cycle costs including initial cost, damage cost, maintenance cost, user cost, and etc for the service life are calculated for steel box girder, PSC-I girder and rationalized plate girder. The optimal designs are performed for various service lifes and different superstructure types. The effects of parameters on the life cycle cost are investigated and the economy feasibility is evaluated through the sensitivity analysis.

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효과적인 서비스실패방지를 위한 서비스오류 매트릭스의 구성 : 대전지역 Y 호텔의 사례를 중심으로 (The Construct of Service Error Matrix for the Effective Service Fail-Safe : Focusing Y Hotel in Daejeon)

  • 오세구;김선효
    • 한국경영과학회지
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    • 제36권4호
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    • pp.29-41
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    • 2011
  • As industires are evolving into a more advanced type industrial system, service economy has been more emphasized. But with the expansion of the service economy, the failure of the service has also increased. Customers flee caused by the service failure leads to from simple problems like financial loss to serious problems like damaging corporate image. Therefore, if possible, the system providing defect-free service should be established. If this is not possible, preventive measures should be taken in order to minimize the failure. The study as a tool to prevent service failure presents the concepts "service error matrix." And to confirm whether this idea is practical or not, this study investigated the hotel, one of the leading service industries, about actually occurring service failure and applied to service error matrix suggested in this study. Finally service blueprint and Poka-yoke are completed in order to reduce service failure of Y hotel which was the object of the interview for this study.