• 한국IT서비스학회지
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• 제9권1호
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• pp.141-156
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• 2010

Service industry has become the integral part of economy. And the activation of industry requires a scientific and systematic approach. As one of these kinds of efforts, IBM presented a service model which consisted of strategies, processes, technology, manpower and so on through Service Science. And IBM raised the needs of considering the main issue and methodology of service model's scientific approach. On that account, this study worked out factorial definitions and measurable items by the four components of service model presented by Service Science in order for it to be measured through studies on related literature and interviews of specialists. In order to prepare an opportunity of categorizing the conception of the service model of which character was strongly intangible and of systematically approaching to it, the investigator examined related literature and applied it QFD methodology. Through this kind of redefinition, the investigator concretely conceptualized the service model which was standstill at the level of theoretical approach so far and presented guidelines with which researchers could classify it more concretely. In addition, the investigator tried to present a systematic frame which could be applied to business by working-level officials or decision-makers. Therefore, the investigator expects that study findings will be used as references for the design or implementation of service-oriented business model.

• Nuclear Engineering and Technology
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• 제34권4호
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• pp.331-343
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• 2002

We performed an importance analysis of In-Service Testing (157) components for Ulchin Unit 3 using the integrated evaluation method for categorizing component safety significance developed in this study. The developed method is basically aimed at having a PSA expert perform an importance analysis using PSA and its related information. The importance analysis using the developed method is initiated by ranking the component importance using quantitative PSA information. The importance analysis of the IST components not modeled in the PSA is performed through the engineering judgment, based on the expertise of PSA, and the quantitative and qualitative information for the 157 components. The PSA scope for importance analysis includes not only Level 1 and 2 internal PSA but also Level 1 external and shutdown/low power operation PSA. The importance analysis results of valves show that 167 (26.55%) of the 629 IST valves are HSSCs and 462 (73.45%) are LSSCs. Those of pumps also show that 28 (70%)of the 40157 pumps are HSSCs and 12 (30%) are LSSCs.

• 로봇학회논문지
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• 제6권1호
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• pp.69-77
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• 2011

In a large scale robot system, one of important problems is software integration, which involves three elements: modularity, reusability and stability. By these issues, the degree of convenience of system integration, its required time and the performance of the system stability can be determined. In addition, the convenience of system management can be determined by the degree of completion of service components. This paper explains the template based service component (TBSC) for the integration of service components in networked robot. The important characteristics of TBSC are automatical execution and recovery process by a PnP supporting robot framework, which helps a system operator to manage a robot system comfortably. For easy implementation and system stability, we provide a service component creator and a verification tool to developers.

• 보건교육건강증진학회지
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• 제33권4호
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• pp.89-100
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• 2016

Objectives: Life style modification leads to decrease health risk and change of health status for person at health risk. This study aimed to suggest essential components and effective strategies for customized health management service to provide individual and risk group in public and private health care organizations. Methods: To systematic review the essential component of health management service, I performed to collect political legislation, research papers, reports, publication and public release for heath management service from 2008 to 2016. Essential components of heath management service were service scope, service design, organizations and applied technology. Results: Service cope was composed of health risk factors, such as smoking, drinking, nutrition, physical activity and weight control. Main strategies were customized health management services, personalized behavior modification programs, evidence-based service protocol, utilization of information and communications technology (ICT), multi-dimension and multi-level approach, and public and private organizations partnership through health policies and health care system. Conclusions: To make the most of the limited resources, it should require a systematic approach that focuses on continuous monitoring and partnership of health management service.

• 로봇학회논문지
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• 제3권3호
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• pp.165-175
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• 2008

For an advanced intelligent service, the need of HRI technology has recently been increasing and the technology has been also improved. However, HRI components have been evaluated under stable and controlled laboratory environments and there are no evaluation results of performance in real environments. Therefore, robot service providers and users have not been getting sufficient information on the level of current HRI technology. In this paper, we provide the evaluation results of the performance of the HRI components on the robot platforms providing actual services in pilot service sites. For the evaluation, we select face detection component, speaker gender classification component and sound localization component as representative HRI components closing to the commercialization. The goal of this paper is to provide valuable information and reference performance on appling the HRI components to real robot environments.

• 한국조리학회지
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• 제14권2호
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• pp.128-137
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• 2008

The importance of brand and brand equity has greatly increased not only in the professional perspectives but also in academic viewpoints. Especially, lots of related studies have been focused on the components of brand equity itself. However, this study concentrates on the relationships of brand equity components for understanding consumers' attitudes toward the brands of the food-service businesses. The basic research model consists of 4 brand equity components: brand awareness, perceived quality, brand image, and brand preference. Research data are gathered through survey questions responded by university students. For statistical analysis, correlation analysis, factor analysis, and covariance structure analysis are carried out. The result of this study are summed up as follows. Among the brand equity components, brand awareness had a great effect on perceived quality(path coefficient; 0.476). Brand image highly influenced brand preference(path coefficient; 0.439).

• Journal of Information Technology Applications and Management
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• 제30권6호
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• pp.53-68
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• 2023

Through the COVID-19 pandemic, the demand for non-face-to-face communication systems has surged, leading to an increased prevalence of virtual interactions across various domains, such as tasks, meetings, orders and deliveries, and even student education. Against this backdrop, interest in the metaverse platform has been on the rise, with metaverse services like Zepeto, Roblox, and Minecraft expanding beyond gaming to encompass educational fields as well. This study aims to identify authenticity factors influencing metaverse platform-based educational services and examine their impact. The authenticity components are defined as integrity, empathy, interactivity, presence, and uniqueness. The study investigates the effects of these authenticity components on both service value and service satisfaction. To achieve this, a survey involving 320 metaverse users was conducted, and the model was subjected to statistical validation. The findings of this research underscore that perceiving metaverse education services, still in the early stages of introduction, as authentic educational methods for learners positively influences satisfaction with the educational service.This study holds significance as it lays the theoretical groundwork for enhancing the authenticity of educational services in virtual space. It defines and proposes authenticity elements for customer satisfaction in metaverse educational services, which are still in their nascent stages. Moving forward, it is anticipated that various studies will be conducted to enhance the value of metaverse education services and achieve higher customer satisfaction as customer experiences evolve and deepen.

• International Journal of Advanced Culture Technology
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• 제11권4호
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• pp.456-463
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• 2023

We conducted this study to identify the components of H&B store app service quality and their effect on customer satisfaction. The survey was conducted through an online survey for teenagers or older with experience in using H&B store app. A total of 330 copies were distributed and a total of 282 copies were used for the final analysis. The results of this study are summarized as follows: First, eight factors such as ease of use & design, fulfillment, playfulness, responsiveness, personalization, security, contextual usefulness, interactivity were derived as service quality components of H&B store app. Second, as a result of regression analysis, the six service quality components, such as 'ease of use & design', 'fulfillment', 'playfulness', 'responsiveness', 'security', and 'interactivity' were found to have a significant positive (+) effect on customer satisfaction (p<0.05) and 'playfulness (β=.372)' had the greatest effect on customer satisfaction. Based on the results of this study, we should strive to establish effective marketing strategies in the H&B industry.

• 한국과학교육학회지
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• 제36권5호
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• pp.769-781
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• 2016

이 연구에서는 중등 예비 화학교사가 지필평가 문항을 개별 및 소집단별로 제작하는 과정에서 고려된 교과교육학 지식(PCK) 구성 요소 사이의 상호작용을 분석하였다. 예비교사 8명의 개별 지필평가 문항 제작 활동에 대한 발성사고 과정을 분석한 결과, PCK 구성 요소 중에서는 과학 평가에 관한 지식 측면이 가장 많이 고려되었으며, 과학 교육과정에 관한 지식과 과학 내용에 관한 지식, 학생에 관한 지식 측면도 비교적 많이 고려되었다. 그러나 과학 교수 전략에 관한 지식 측면은 거의 고려되지 않았다. PCK 구성 요소 중 2가지 측면 또는 3가지 측면의 통합이 다양한 유형으로 자주 나타났으나, 4가지 이상의 측면이 통합된 경우는 없었다. 한편 각 4명의 예비교사로 구성된 2개 소집단의 지필평가 문항 제작 과정을 분석한 결과, 고려된 PCK 구성 요소의 경우 개별 지필평가 문항 제작 과정과 비교하여 전반적인 양상은 유사하였다. 그러나 과학 교육과정에 관한 지식 측면은 약간 적게 고려되었고, 나머지 4가지 측면에서는 비교적 높은 빈도로 고려된 하위 항목의 개수가 증가하였다. PCK 구성 요소 사이의 통합 수준에서는 2가지 측면의 통합의 발생 비율은 감소하고 3가지 측면의 통합의 발생 비율이 증가하였으며, 특히 4가지 및 5가지 측면의 통합이 새롭게 나타났다. 그러나 과학 교육과정에 관한 지식을 포함한 통합은 감소하였고, 과학 교수 전략에 관한 지식 측면을 포함한 통합은 여전히 거의 나타나지 않았다.

• 유통과학연구
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• 제12권12호
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• pp.27-41
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• 2014

Purpose - This study examines various reservation service components that would increase customers' brand attachment and loyalty, while discussing how reservation service components would affect the customer behaviors. Research design, data, and methodology - This study theoretically analyzed the hotel package product reservation system, the customer expectations, the brand attachment, and the brand loyalty, while reviewing previous studies. Results - This study analyzed the distribution channels of the hotel package products from various angles and, as for more extensive research, the study explained the different results caused by each different reservation system type that may be preferred by each individual customer. Conclusions - It was confirmed that, of the hotel reservation service components, the convenience factors, the reliability factors, the information factors, and the other factors other than the human factors, have a significant influence on the customer expectations. Further, the study also revealed that the customer expectation has an important effect on the brand attachment. In addition, the study improved the prevailing understanding on the relation between the brand attachment and the brand loyalty.