• 제목/요약/키워드: Service Attitudes

검색결과 640건 처리시간 0.023초

A Study on the Relationship between School Foodservice Employees' Attitudes toward Food Hygiene Education and Hygiene Practices

  • Heo, Ja Gyung;Lee, Jee Hye
    • 한국식품위생안전성학회지
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    • 제30권4호
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    • pp.323-328
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    • 2015
  • 본 연구는 학교급식위생에 중요한 역할을 하는 조리종사자의 위생관리수행도에 도움이 될 수 있는 기초위생자료 제공을 위해 급식소의 일반사항, 위생교육에 대한 조리종사자의 태도, 그리고 위생관리수행수준의 관계를 규명하였다. 경남지역에 소재하고 있는 초 중 고등학교 급식소 23곳의 조리종사자 185명을 대상으로 데이터를 수집하고 분석한 결과, 급식운영형태에서는 직영보다 위탁이 위생관리 수행수준이 더 높게 나타났으며, 하루제공 끼니수 에서는 1식이 2식, 3식을 하는 집단보다 위생관리 수행수준이 더 높은 것을 알 수 있었다. 조리종사자의 위생교육 태도에 따른 위생관리 수행수준 차이를 살펴본 결과, 위생교육에 대한 태도가 좋을수록 위생관리 수행도가 높아짐을 알 수 있었다. 본 연구의 결과로부터 급식소의 일반사항과 학교 조리종사자의 위생교육에 대한 태도는 위생관리 수행수준을 결정하는 중요한 요인임이 밝혀졌다.

외식 TV 광고에 대한 선호와 기억에 대한 연구 (A Study on Preference and Memory of TV Commercials for Food Service)

  • 박한나;염진철
    • 한국조리학회지
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    • 제12권3호
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    • pp.164-185
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    • 2006
  • This is a study on preference and memory of TV commercials for food service products and on the processes of relevant attitudes and purchasing activities. The results of this study showed that the higher preference for commercials, the higher rate of memory and that a business with high preference for commercials had all of six variables in the process of purchasing behaviors at the high mean. In conclusion, a food service provider should consider preference to make efficient commercials for consumers in implementing commercials; such preference for commercials may be favorable for attitudes toward brand and commercials as well as for the future memory of the commercials, which have immediate effects on the future purchasing behaviors.

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부산지역 중등교사의 현직교육 요구 분석 (In-service Education Needs Analysis of secondary school Teachers in Busan City)

  • 장한기
    • 수산해양교육연구
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    • 제17권3호
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    • pp.305-323
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    • 2005
  • To reveal secondary teachers' in-service education needs, in-depth interviews were conducted with 15 individual teachers based on semi-structured questions and qualitative data analysis procedures were adopted. They wanted to have; a. more knowledge of one's subject, subject related information, culture and common sense, counseling psychology, foreign language, and the 7th curriculum, b. better skills of student-centered teaching-learning methods, guidance and class management, good use of computers, and educational evaluation, c. improved attitudes regarding democratic problem solution processes, conversation with and service to students from their viewpoints, commitment to preparations for teaching, educational innovation and improvement, elimination of improperness, and pride of teaching job.

과학 탐구활동지 만들기 수업 프로그램이 초등 예비교사들의 과학에 대한 태도와 과학 탐구에 대한 태도에 미치는 영향 (The Effect of a Scientific Inquiry Worksheet-making Class Program on Pre-service Elementary School Teachers' Attitudes toward Science and Scientific Inquiry)

  • 김동렬
    • 과학교육연구지
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    • 제37권2호
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    • pp.261-277
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    • 2013
  • 본 연구에서는 교육대학교 초등과학교육론 수업에서 과학 활동지 만들기 수업 프로그램을 통해 초등 예비교사들의 과학에 대한 태도와 과학 탐구에 대한 태도에 미치는 영향을 알아보고자 하였다. 연구대상은 교육대학교 3학년에 재학중인 예비교사 141명을 대상으로 하였다. 연구결과는 다음과 같다. 첫째, 과학 탐구활동지 만들기 수업 프로그램은 초등 예비교사들의 과학에 대한 태도를 개선시켰으며, 과학에 관한 지식을 갖추는 것이 중요하다는 인식에 도움을 주어 장래 학교에서 과학을 가르치는 일을 더 즐거운 것으로 느끼게 만들 수 있었던 것으로 판단된다. 둘째, 과학 탐구활동지 만들기 수업 프로그램은 초등 예비교사들의 과학 탐구에 대한 태도에 긍정적인 영향을 준 것으로 나타났다. 즉, 탐구 기반 학습 유형을 중요한 과학 수업의 과정으로 생각하는 것으로 나타났다. 셋째, 과학 탐구활동지 만들기 수업 프로그램이 현장에 가서 어떠한 도움이 될 수 있는지에 대한 개방형 질문 결과, 수업모형의 활용 방안 측면에서 도움이 된다는 반응이 가장 많았고, 초등학생들의 과학적 지식이나 탐구과정 이해에 도움을 줄 것으로 생각하고 있었다.

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항공사의 유·무형, 인적서비스 품질요인이 재이용의도에 미치는 영향 : 항공사 브랜드 및 브랜드태도의 매개효과를 중심으로 (The Influence of Service Quality Factors on Reuse Intention)

  • 박혜윤;박소연
    • 유통과학연구
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    • 제15권4호
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    • pp.59-67
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    • 2017
  • Purpose - This study's aims are to examine the effects of airline service quality on brand image, brand attitude and reuse intention and the mediating roles of brand image and brand attitude in the relationship between airline service quality and reuse intention. Research design, data and methodology - A total of 500 questionnaire copies were distributed and 474 were used for the empirical study after excluding some empirical inappropriate or unusable ones. To analyze the collected data, the SPSS/WIN 22.0 statistical package was used. Results - The result of analysis showed that all the intangible, tangible and human elements of the airline service quality positively influenced on brand image and brand attitude and did not directly influence on reuse intention. However, brand image and brand attitude played mediating roles in the relationship between all the service quality elements and reuse intention. Conclusions - This means that airlines need to develop service quality, which is differentiated and provides special feelings for customers and work out improvement strategies for positive brand images and attitudes, since customers choose and reuse airlines, based on brand images and attitudes, which are perceived and formed through the experience of airline service quality and word of mouth.

Critical Incidents of Casino Services: Qualitative Evidence from Asian VIP Customers

  • Seo, Mi-Ok;Yoon, Sung-Wook;Shin, Seongyeon
    • 유통과학연구
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    • 제15권9호
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    • pp.63-74
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    • 2017
  • Purpose - The purpose of this study is to contribute to the literature on casino services by investigating critical service failures using the critical incident technique (CIT) and provide effective recovery strategies that can be adopted in practice. Research design, data, and methodology - The data were collected from Asian casinos' HNI customers in China, Japan, and the Republic of Korea. This is the first study that has investigated VIP casino customers in leading Asian countries. The research used the critical incident technique (CIT) collect and a total of 227 incidents were analyzed. Results - The results show that three main categories and eleven subcategories are deduced. The first group concerns casino service system failures. The second group relates to service providers' responses to VIP customer complaints. The last group covers employees' attitudes and behavior toward customers. Conclusions - First, the most serious service problem in casinos was the service providers' attitudes rather than the service system failures. Second, Tangible recovery strategies such as "all pay" and "additional comps" were proven to enhance a casino's image and lower customers' intentions to switch. Customers, however, preferred intangible recovery strategies such as considerate responses, reliable problem management, sincere apologies, and accurate explanations.

일부 군 사병의 성 의식과 에이즈에 대한 지식 및 태도 (Sexual Orientation, Knowledge and Attitudes toward AIDS among Military Personnel in Korea)

  • 김남초;오정아;한혜자;김미혜;김준권;이혜자;김미정
    • 한국보건간호학회지
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    • 제16권2호
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    • pp.225-238
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    • 2002
  • The purpose of this descriptive study was to assess sexual orientation and Knowledge and attitudes with regards to AIDS in military personnel, and to provide basic data for developing a further sex education program for them. The data were collected in June 2002 on 242 service members of A Branch of the Ground Army located in Chung-Chung Do Region. They responded to a survey questionnaire that consisted of 68 items: 14 items on sexual orientation. 39 items on knowledge about AIDS, and 15 items on attitudes toward AIDS. The data were analyzed using SAS program. The study results are as follows: 1. Sexual orientation of the military personnel 1) In terms of sexual orientaion, harassment and assault, only $26.4\%$ of the subjects responded as, 'know well'. Appropriate awareness of the legal liability was reported by $21.6\%$ of the subjects regarding sexual harassment and $78.1\%$ of the subjects regarding sexual assault. 2) Pre-marital cohabitant was supported by $89.2\%$ of the subjects. 3) The Korean military personnel showed liberal attitudes toward sexuality as $46.4\%$ of them reported having sexual-relationship with the dating partner is acceptable. 4) The attitudes of the most subjects toward homosexuality was found to be unfavorable. 5) Subjects were m the need of appropriate sex education. of which substantial knowledge on sexual intercourse was the most needy area. 2. Knowledge and attitudes toward AIDS of the military personnel 1) The subjects' level of knowledge on AIDS was relatively low, showing the average score of $22.31\pm7.23$ points (range: 0-39 points). The higher level of knowledge was reported by those who had high level of education, father alive. and less number of brothers in their family. 2) The subjects' attitudes toward AIDS was relatively positive. The attitude toward AIDS was also found to be more positive in those who had high level of education and less number of brothers. 3) There was a positive but weak correlation between knowledge and attitude toward AIDS. The study finding showed that the sexual orientaion of the Korean military personnel was moderately positive and liberal. However, their awareness of sexual harassment and assault and AIDS was still found to be low. As Korean enlisted military service men are likely to be in the ages with strong sexual desire, it may be important for them to have appropriate sexual orientation and attitudes toward AIDS. Therefore, it is recommended to develop further practical and sound sex education programs within the military unit in order to meet their education needs as well as to utilize sex education specialists as the instructors of those programs.

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건강보험 및 보건의료에 대한 복지인식에 영향을 주는 요인: 2013년 한국복지패널 자료를 이용하여 (Factors of Welfare Recognition toward Health Insurance and Health Care: Using 2013 Korea Welfare Panel Study)

  • 박영희
    • 보건의료산업학회지
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    • 제9권3호
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    • pp.115-126
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    • 2015
  • Objectives : This research was performed to investigate the characteristics and determination factors of health care policy satisfaction and welfare recognition for health insurance & health care financing. Methods : The utilized data were 4,174 cases who responded to a welfare recognition survey in the 8th wave of the Korea Welfare Panel Study (2013). The statistical methodology used in this study is the multiple regression model. Results : The significant affecting factors of health care policy satisfaction were age, education, household income, welfare attitudes, and health status. Medical utilization & private medical insurance were not related to health care policy satisfaction. The affecting factors of health insurance reinforcement were age, health status, welfare attitudes. The affecting factors of health care financing expansion were age, economic activity type, medical utilization, welfare attitudes. The affecting factors of welfare attitudes were age, economic activity type, household income, health insurance, and health status. Conclusions : Health care policy satisfaction, health insurance reinforcement, and health care financing expansion were all affected by age and welfare attitude; but this was not the case for private health insurance. This study recommended that the Korean government provide active planning for reinforcement of health insurance and publicity of the health care system in order to accord with the prospects of people.

외국인의 에스닉 푸드에 대한 태도가 한식 구매 의도에 미치는 영향 (The Effect of Foreigner's Ethnic Food Attitudes on Purchasing Intentions of Korean Foods)

  • 김선주;이경희
    • 동아시아식생활학회지
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    • 제23권3호
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    • pp.265-272
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    • 2013
  • In order to globalize Korean foods successfully, it is necessary to understand foreigners' attitudes about ethnic foods and how foreigners perceive Korean foods. It would be valuable to survey the degree of interest from foreigners when purchasing Korean foods. Thus, a survey was performed on the most common tourists in Korea, the Japanese, Chinese and Americans. 313 respondents completed the survey on ethnic foods (16 questions), purchasing intention of Korean foods (3 questions), and socio-demographic conditions (9 questions). Factor analysis and reliability analysis were conducted to identify the indicators of attitudes toward ethnic foods. Correlation analysis was conducted to confirm the relation between attitudes toward ethnic foods and Korean food purchasing intention. From the results of factor analysis, 5 factors emerged from the 13 out of 16 questions; and were labeled new food seekers, ethnic food seekers, familiarity seekers, new taste seekers and challenge seekers. Items were analyzed to determine the differences according to nationality by using the ANOVA, and it showed that Americans have the highest Korean food purchasing intentions. The regression analysis indicated that attitude factors on ethnic foods, new foods and new taste seekers are strongly related to Korean food purchase intentions.

공정무역커피 소비자의 가치, 태도 및 행동의도의 인과관계 - 윤리적 소비의식의 조절효과 - (Effect of Values on Attitudes and Behavioral Intentions of Consumers towards Fair Trade Coffee - Moderating Effect of Ethical Consumption Consciousness -)

  • 박선우;윤혜현
    • 동아시아식생활학회지
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    • 제27권3호
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    • pp.257-267
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    • 2017
  • This study investigated the effects of values towards Korea fair trade coffee consumers upon attitudes and behavioral intentions and verified the moderating effects of ethical consumption consciousness between relationships among values, attitudes and behavioral intentions. A total of 283 data were analyzed for consumers of fair trade coffee residing in Seoul. Structural equation models were used to identify the relationship between the variables. As a result of the analysis, Schwartz (1994)'s 30 value items were factored into four areas: openness to change, self-enhancement, conservation, and self-transcendence. The value of 'self-transcendence' showed a significant positive impact on attitudes toward fair trade coffee, whereas 'openness to change' had a significant negative impact. Positive attitude toward fair trade coffee showed a significant impact on intentions to buy fair trade coffee. In addition, a moderating effect of ethical consumption consciousness between attitude and behavioral intention was found. Limitations and future research directions are also discussed.