• Title/Summary/Keyword: Service Attitudes

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Studies on the Knowledge, Attitudes, and Behavior of Mothers Toward Food Hygiene and Safety of School Food-Service Programs - part 1 (학교급식의 위생안전성에 대한 학부모의 지식, 태도 및 행동에 관한 연구 -제1보)

  • 김종규
    • Journal of Food Hygiene and Safety
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    • v.19 no.1
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    • pp.38-48
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    • 2004
  • This study was performed to investigate knowledge, attitudes and related behavior on the food hygiene and safety management of school food-service programs among mothers and to find factors affecting their knowledge, attitudes and behavior. A self-administered questionnaire was offered to a random sample of 301 mothers who have children attending elementary schools in one region of Korea. The survey was carried out over a two-month period (April-May,2001). They had lower behavior scores compared to the scores of knowledge and attitudes (p〈0.05). The micro levels of the knowledge, attitudes and behavior scores also showed the same tendency. Logistic regression analysis showed that mothers' education level affected their knowledge and attitudes, while the participating activity in school food-service programs affected their behavior the most frequently. Pearson's correlation analysis confirmed that the knowledge and attitude scores were significantly correlated (r=0.61404, p〈0.001). The results indicate that the knowledge and attitude levels of mothers regarding the food hygiene and safety of school food-service programs were good, however, their behavior levels were not satisfactory. The findings highlight the importance of participating programs in school food-service programs to close gaps between the behavior and knowledge or attitudes of mothers and to improve their behavior levels.

The knowledge and attitudes towards hepatitis B among paramedic students (응급구조학과 대학생들의 B형간염에 대한 지식 및 태도)

  • Choi, Bo-Ram;Kim, Dong-Ok;Min, Gyung-Hun
    • The Korean Journal of Emergency Medical Services
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    • v.20 no.3
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    • pp.57-67
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    • 2016
  • Purpose: The purpose of this study was to investigate the knowledge and attitudes towards hepatitis B among paramedic students. Methods: A self-reported questionnaire was completed by 395 paramedic students in Daejeon and Chungnam from May 10 to June 10, 2016. The questionnaire consisted of general characteristics of the subjects (9 items), knowledge of hepatitis B (20 items), and attitudes towards hepatitis B (7 items). Data were analyzed by t test, ANOVA, post hoc Duncan test, and Pearson's correlation analysis using SPSS v. 23.0. Results: The knowledge of hepatitis B was 10.52(${\pm}5.18$) out of 20 points and was significantly correlated with grade, vaccination, or antibody-positive irerspective of education. The positive attitude toward hepatitis B was 3.15(${\pm}.43$) and there was a significant correlation with family history irrespective of education. There was a statistically positive correlation between the knowledge and attitudes towards hepatitis B (r=.104, p=.039). Conclusion: Precise knowledge delivery and full understanding of hepatitis B should be incorporated into the education of paramedic students. Active infection control by emergency medical technicians should be maintained by hepatitis B prevention practices.

The Preference and Result Analysis on Free Inquiry Method of Pre-service Elementary School Teachers (초등 예비 교사의 자유탐구 방법에 대한 선호도 및 실행 결과 분석)

  • Lee, Yong-Seob
    • Journal of Korean Elementary Science Education
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    • v.28 no.4
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    • pp.440-449
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    • 2009
  • The purpose of this study is to make a preference and result analysis on the free inquiry method of pre-service elementary school teachers. Also, this study investigates how free inquiry activities effect the science-related attitudes and the self-directed learning characteristics of pre-service elementary school teachers. For this study 76, second year, science education pre-service elementary school teachers from Busan National University of education were selected. The inquiry examined the effectiveness of each of the following teaching methods: the IIM method, the PBL method, the PROJECT method, and the small group inquiry method. The students were divided into groups in which they incorporated the respective methods into their practice. In conclusion, the IIM free inquiry activities proved to be much more effective than the PBL method, the PROJECT method, and the small group inquire method in terms of developing self-directed learning characteristics and science related attitudes at the significant difference of p=0.05.

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The Relationship Among Customer Attitudes, Relationship Benefits, Service Convenience, and Customer Loyalty in Hotel Membership Restaurant

  • Park, Bong-Gyu;You, Hyung-Sook;Otani, Shintaro
    • Proceedings of the Culinary Society of Korean Academy Conference
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    • 2006.07a
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    • pp.123-132
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    • 2006
  • Although the numbers of the membership restaurants have increased steadily, the extant study has not been vigorously conducted. Therefore, it has been very hard to discuss in detail about the customer characteristics and the marketing strategies of these membership restaurants. The purpose of this study was to analyze the relationship among several factors, such as customer attitudes, relationship benefits, service convenience and customer loyalty. In order to accomplish the purpose, customers who are the members of M club at L hotel located in Busan were selected. The findings were as follows. First, there was a strong relationship between customer privacy and relationship benefits. Also, the relationship was found between customer value and relationship benefits. Second, service convenience and relationship benefits showed relationship with customer loyalty.

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A Survey of Pre-service Elementary Teachers' Perceptions, Attitudes and Practical Intention toward Sustainable Development (초등 예비교사들의 지속가능 발전에 대한 인식, 태도 및 실천 의지에 대한 조사 연구)

  • Choi, Hyeh-Sook;Shim, Kew-Cheol;So, Keum-Hyun;Yeau, Sung-Hee
    • Hwankyungkyoyuk
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    • v.23 no.2
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    • pp.129-144
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    • 2010
  • The purpose of this study was to examine the pre-service elementary teachers' perceptions and attitudes toward sustainable development. Subjects were 152 university students, who were surveyed by questionnaire. The instrument consisted of totally 41 items which were constructed by 3 components; 'the perception of concept of sustainable development', 'the attitude toward the relationship between economy and environment' and 'the practical intention of personal change for sustainable lifestyle'. The key findings suggest that most students associate strongly the concepts of sustainable development with their environmental as against economic and social aspect. Most of them incline toward eco-centrism but they had complex attitudes concerning the relationship between economy and environment. They have intention to act for sustainable lifestyle such as purchasing habits, recycling, energy water saving, forms of transportation, nature conservation and education. However, they prefer to act passively than actively in a certain aspect of sustainable lifestyle. Understanding of pre-service elementary teachers' perceptions of and attitudes toward sustainable development will be helpful to work out teaching and learning strategies in environmental education.

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A Study on the Determinants of Attitude toward and Intention to Use Mobile Shopping through Fashion Apps -Comparisons of Gender and Age Group Differences- (패션 앱을 이용한 모바일 쇼핑 태도 및 사용의도 영향요인 연구 -성별과 연령집단별 차이 비교-)

  • Sung, Heewon
    • Journal of the Korean Society of Clothing and Textiles
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    • v.37 no.7
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    • pp.1000-1014
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    • 2013
  • This study identifies the determinants that influence attitude toward and the intention to use mobile shopping services through fashion applications (apps) based on the technology acceptance model. In addition, gender and age group differences were examined. Data were collected from subjects who have used smartphone fashion related apps; subsequently, a total of 327 data were analyzed. About 46% of respondents were males, with a mean age of 34.4 years that ranged from 20 to 49 years old. Multiple regression models were developed based on the research model. Perceived usefulness, perceived ease of use, perceived enjoyment, perceived risks (security risk and quality risk), fashion involvement, and fashion app attributes (product attributes and service attributes) were employed as predictors of attitudes towards mobile shopping. Attitudes towards mobile shopping and subjective norms with the aforementioned variables measured the intention to use. Attitudes towards mobile shopping were predicted by perceived enjoyment, perceived usefulness, and service attributes. Attitudes toward mobile shopping and subjective norms were the most important predictors of the intention to use. Gender differences were found in that service attributes were significant for attitudes towards mobile shopping only in the male model. Age differences were also found and perceived usefulness was the most important predictor of attitudes toward mobile shopping among those in their 20's; however, perceived enjoyment was the most important among those in their 30's and 40's. Quality risk was only significant to explain intention to use among those in their 40's. The findings of this study are useful to understand the possibility of the adoption of mobile shopping though fashion apps and provide basic insight into market segmentation.

A Convergence Study on the Knowledge, Attitudes and Service requirements of Dental hygiene students on Dementia (치위생(학)과 학생의 치매에 대한 지식, 태도 및 서비스 요구에 대한 융합연구)

  • Park, Sin-Young
    • Journal of the Korea Convergence Society
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    • v.10 no.6
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    • pp.411-416
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    • 2019
  • This study was to investigate the supporting about knowledge, attitudes and service requirements of dental hygiene students on dementia. According to a survey of 200 students in some local dental hygiene, there were positive correlations between attitude and service requirements(r=.59 p=.000) about dementia. The factors of convergence on service requirements for dementia have been shown to be significant in attitude. Therefore, training content and courses are needed to instill diverse service content and positive attitude about dementia for dental hygiene students to provide.

Generation YZ's E-Healthcare Use Factors Distribution in COVID-19's Third Year: A UTAUT Modeling

  • Michael CHRISTIAN;Kurnadi GULARSO;Prio UTOMO;Henilia YULITA;Suryo WIBOWO;Sunarno SUNARNO;Rima MELATI
    • Journal of Distribution Science
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    • v.21 no.7
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    • pp.117-129
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    • 2023
  • Purpose: With the number of COVID-19 cases declining and generational differences among how people use mobile apps, including health service apps, the goal of this research is to identify and analyze the factors that affect people's attitudes when using the Halodoc health service app during the third year of the pandemic. Research design, data, and methodology: This study proposes a quantitative analysis method based on PLS-SEM modeling. This study has used a questionnaire survey to collect randomized data from 268 Halodoc users from generations Y and Z in Jakarta. Results: Both the Y and Z generations believe there is a significant usefulness factor in the attitude toward using the application. The start of the pandemic period demonstrates that the urgency of using health service applications is no longer determined by performance expectations, effort, or social panic, but rather by these applications' usability. Conclusions: Even though a health service application is no longer considered an urgent service or a priority need, attitudes, and behaviors in using it emphasize the aspect of long-term benefits. These findings supplement other considerations and understandings in application of the Unified Theory of Acceptance and Use of Technology (UTAUT) model in explaining attitudes and intention behaviors.

Mediating Effect of Divergent Thinking Attitudes in the Relationship of Pre-service and In-service Child Care Teacher's Self-Esteem and Creative Teaching Beliefs (예비.현직 유아교사의 자아존중감과 창의적 교수신념의 관계에서 확산적 사고에 대한 태도의 매개효과)

  • Jung, Hyejin;Lee, Wanjeong
    • Korean Journal of Childcare and Education
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    • v.9 no.3
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    • pp.171-188
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    • 2013
  • We investigated whether divergent thinking attitudes mediate the relationship between self-esteem and creative teaching beliefs among teachers. We examined differences in the mediating model we proposed in the groups of pre-service and in-service child care teachers. We found differences in the pre-service and in-service child care teachers in the proposed mediating model. Especially in the pre-service child care teachers, the mediating effect of divergent thinking attitudes was confirmed. There was a significant effect from self esteem to creative teaching beliefs and also a significant effect from divergent thinking attitudes to creative teaching beliefs. But in-service child care teachers, there was neither direct nor indirect effect of self-esteem to creative teaching beliefs. Suggestions for more studies and for better in-service education for the pre-service and in-service child care teachers are recommended for the future.

Customer Loyalty to Health Services According to Hospital Type (병원 규모별 의료소비자의 고객충성도 형성요인)

  • Kim, Seon-Ju;Cho, Young-Jin
    • The Korean Journal of Health Service Management
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    • v.10 no.4
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    • pp.13-23
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    • 2016
  • Objectives : This research used an exploratory approach to identify factors affecting business strategies due to changes in the healthcare market and customer loyalty factors. Methods : The research model was formulated using antecedents divided into diagnosis quality, employee attitudes, and servicescape. Moreover, differences in the structured model were analyzed according to hospital size. The data were gathered through surveys on clients, who has received care at participating hospitals. From the 200 that were distributed, 150 questionnaires were analyzed, to facilitate analysis of the research model. Results : The effects of diagnosis quality, employee attitudes, and servicescape, on customer loyalty were mediated by trust. We also found the differences between small and large hospitals. Conclusions : Customer loyalty in small hospitals was affected by servicescape, whereas that in large hospitals was affected by diagnosis quality and employee attitudes. The research results could be used to develop strategies to improve customer loyalty.