• Journal of the Korea Convergence Society
• /
• v.12 no.4
• /
• pp.31-42
• /
• 2021

The purpose of this study was to explore research topics and examine the trend in COVID19 related research papers. We identified eight topics using latent Dirichlet allocation and found acceptable validity in comparison with the structural topic model. The subtopics have been extracted using k-means clustering and plotted in PCA space. Additionally, we discovered the topics bearing negative tones and warning signs by sentiment analysis. The results flagged up the issues of the topics, Biomedical Related, International Dynamics and Psychological Impact. The findings could serve as a guideline for researchers who explore new research directions and policymakers who need to make decisions about which research projects to support.

• KSII Transactions on Internet and Information Systems (TIIS)
• /
• v.17 no.5
• /
• pp.1377-1393
• /
• 2023

Social media is used for various purposes including entertainment, communication, information search, and voicing their thoughts and concerns about a service, product, or issue. The social media data can be used for information mining and getting insights from it. The World Health Organization has listed COVID-19 as a global epidemic since 2020. People from every aspect of life as well as the entire health system have been severely impacted by this pandemic. Even now, after almost three years of the pandemic declaration, the fear caused by the COVID-19 virus leading to higher depression, stress, and anxiety levels has not been fully overcome. This has also triggered numerous kinds of discussions covering various aspects of the pandemic on the social media platforms. Among these aspects is the part focused on vaccines developed by different countries, their features and the advantages and disadvantages associated with each vaccine. Social media users often share their thoughts about vaccinations and vaccines. This data can be used to determine the popularity levels of vaccines, which can provide the producers with some insight for future decision making about their product. In this article, we used Twitter data for the vaccine popularity detection. We gathered data by scraping tweets about various vaccines from different countries. After that, various machine learning and deep learning models, i.e., naive bayes, decision tree, support vector machines, k-nearest neighbor, and deep neural network are used for sentiment analysis to determine the popularity of each vaccine. The results of experiments show that the proposed deep neural network model outperforms the other models by achieving 97.87% accuracy.

• KIPS Transactions on Computer and Communication Systems
• /
• v.12 no.12
• /
• pp.347-356
• /
• 2023

In the recent war between Ukraine and Russia, low-orbit satellite communication played a major role, and Korea laid a foothold for low-orbit satellite communication services with the successful launch of Nuri in May 2023 and entered a full-scale civilian space age competition. In order to create an ecosystem for ICT digital transformation and data convergence in the field of low-orbit satellite communication, this paper conducts user sentiment analysis by importing posts from Reddit, one of the world's SNS, and extracts need-related sentences through need mining to identify user needs, performs topic modeling to classify topics, and prepares an action plan according to these topics. We hope that this study will be used as a policy resource for the development and innovation of new business models in the field of low-orbit satellite communication, bridging the digital information gap and solving social problems, contributing to sustainable digital transformation and enhancing soft power.

• The Journal of Society for e-Business Studies
• /
• v.18 no.4
• /
• pp.315-326
• /
• 2013

Users in social media post various types of opinions such as product reviews and movie reviews. It is a common trend that customers get assistance from the opinions in making their decisions. However, as opinion usage grows, distorted feedbacks also have increased. For example, exaggerated positive opinions are posted for promoting target products. So are negative opinions which are far from common evaluations. Finding these biased opinions becomes important to keep social media reliable. Techniques of opinion mining (or sentiment analysis) have been developed to determine sentiment polarity of opinionated documents. These techniques can be utilized for finding the biased opinions. However, the previous techniques have some drawback. They categorize the text into only positive and negative, and they also need a large amount of training data to build the classifier. In this paper, we propose methods for discovering the biased opinions which are skewed from the overall common opinions. The methods are based on angle based outlier detection and personalized PageRank, which can be applied without training data. We analyze the performance of the proposed techniques by presenting experimental results on a movie review dataset.

• Journal of Intelligence and Information Systems
• /
• v.29 no.4
• /
• pp.347-373
• /
• 2023

As the significance of ESG (Environmental, Social, and Governance) management amplifies in driving sustainable growth, this study delves into and compares ESG trends and interrelationships from both corporate and societal viewpoints. Employing a combination of Latent Dirichlet Allocation Topic Modeling (LDA) and Semantic Network Analysis, we analyzed sustainability reports alongside corresponding social media datasets. Additionally, an in-depth examination of social media content was conducted using Joint Sentiment Topic Modeling (JST), further enriched by Semantic Network Analysis (SNA). Complementing text mining analysis with the assistance of ChatGPT, this study identified 25 different ESG topics. It highlighted differences between companies aiming to avoid risks and build trust, and the general public's diverse concerns like investment options and working conditions. Key terms like 'greenwashing,' 'serious accidents,' and 'boycotts' show that many people doubt how companies handle ESG issues. The findings from this study set the foundation for a plan that serves key ESG groups, including businesses, government agencies, customers, and investors. This study also provide to guide the creation of more trustworthy and effective ESG strategies, helping to direct the discussion on ESG effectiveness.

• Journal of the Korean Society for Library and Information Science
• /
• v.55 no.4
• /
• pp.5-22
• /
• 2021

This study aimed to understand how people perceive the transition from offline to online classes at universities during the COVID-19 pandemic. To achieve the goal, we collected tweets related to online classes on Twitter and performed sentiment and time series topic analysis. We have the following findings. First, through the sentiment analysis, we found that there were more negative than positive opinions overall, but negative opinions had gradually decreased over time. Through exploring the monthly distribution of sentiment scores of tweets, we found that sentiment scores during the semesters were more widespread than the ones during the vacations. Therefore, more diverse emotions and opinions were showed during the semesters. Second, through time series topic analysis, we identified five main topics of positive tweets that include class environment and equipment, positive emotions, places of taking online classes, language class, and tests and assignments. The four main topics of negative tweets include time (class & break time), tests and assignments, negative emotions, and class environment and equipment. In addition, we examined the trends of public opinions on online classes by investigating the changes in topic composition over time through checking the proportions of representative keywords in each topic. Different from the existing studies of understanding public opinions on online classes, this study attempted to understand the overall opinions from tweet data using sentiment and time series topic analysis. The results of the study can be used to improve the quality of online classes in universities and help universities and instructors to design and offer better online classes.

• Informatization Policy
• /
• v.23 no.4
• /
• pp.76-94
• /
• 2016

Recently in Korea, the importance of information security awareness has been receiving a growing attention. Attacks such as social engineering and ransomware are hard to be prevented because it cannot be solved by information security technology. Also, the profitability of information security industry has been decreasing for years. Therefore, many companies try to find a new growth-engine and an entry to the foreign market. The main purpose of this paper is to draw out some information security issues and to analyze them. Finally, this study identifies issues and suggests how to improve the situation in Korea. For this, topic modeling analysis has been used to find information security issues of each country. Moreover, the score of sentiment analysis has been used to compare them. The study is exploring and explaining what critical issues are and how to improve the situation based on the identified issues of the Korean information security industry. Also, this study is also demonstrating how text mining can be applied to the context of information security awareness. From a pragmatic perspective, the study has the implications for information security enterprises. This study is expected to provide a new and realistic method for analyzing domestic and foreign issues using the analysis of real data of the Twitter API.

• Journal of Korean Society for Geospatial Information Science
• /
• v.25 no.1
• /
• pp.37-46
• /
• 2017

Recently, disaster caused by social factors is frequently occurring in Korea. Prediction about what crisis could happen is difficult, raising the citizen's concern. In this study, we developed a program to acquire tweet data by applying Python language based Tweepy plug-in, regarding social disasters such as 'Nonspecific motive crimes' and 'Oxy' products. These data were used to evaluate psychological trauma and anxiety of citizens through the text clustering analysis and the opinion mining analysis of the R Studio program after natural language processing. In the analysis of the 'Oxy' case, the accident of Sewol ferry, the continual sale of Oxy products of the Oxy had the highest similarity and 'Nonspecific motive crimes', the coping measures of the government against unexpected incidents such as the 'incident' of the screen door, the accident of Sewol ferry and 'Nonspecific motive crime' due to misogyny in Busan, had the highest similarity. In addition, the average index of the Citizens sentiment score in Nonspecific motive crimes was more negative than that in the Oxy case by 11.61%p. Therefore, it is expected that the findings will be utilized to predict the mental health of citizens to prevent future accidents.

• Informatization Policy
• /
• v.23 no.3
• /
• pp.26-42
• /
• 2016

Recently, with the rapid growth of the O2O market, Fintech combining the finance and ICT technology is drawing attention as innovation to lead "O2O of finance", along with Fintech-based payment, authentication, security technology and related services. For new technology industries such as Fintech, technical sources, related systems and regulations are important but previous studies on Fintech lack in-depth research about systems and technological trends of the domestic Fintech industry. Therefore, this study aims to analyze domestic Fintech trends and find the insights for the direction of technology and systems of the future domestic Fintech industry by comparing Kakao Pay and Samsung Pay, the two domestic representative mobile payment services. By conducting a complete enumeration survey about the tweets mentioning Fintech until June 2016, this study visualized topics extraction, sensitivity analysis and keyword analyses. According to the analysis results, it was found that various topics have been created in the technologies and systems between 2014 and 2016 and different keywords and reactions were extracted between topics of Samsung Pay based on "devices" such as Galaxy and Kakao Pay based on "service" such as KakaoTalk. This study contributes to analyzing the unstructured data of social media by period by using social media mining and quantifying the expectations and reactions of consumers to services through the sentiment analysis. It is expected to be the foundation of Fintech industry development by presenting a strategic direction to Fintech related practitioners.

• The Journal of Society for e-Business Studies
• /
• v.24 no.2
• /
• pp.71-89
• /
• 2019

In order to come up with satisfying product and improvement, firms use traditional marketing research methods to obtain consumers' opinions and further try to reflect them. Recently, gathering data from consumer communication platforms like internet and SNS has become popular methods. Meanwhile, with the development of information technology, mobile companies are launching new digital products for children to protect them from harmful content and provide them with necessary functions and information. Among these digital products, Kids Phone, which is a wearable device with safe functions that enable parents to learn childern's location. Kids phone is relatively cheaper and simpler than smartphone but it is noted that there are several problems such as some useless functions and frequent breakdowns. This study analyzes the reviews of Kids phones from domestic mobile companies, identifies the characteristics, strengths and weaknesses of the products, proposes improvement methods strategies for devices and services through SNS consumer analysis. In order to do that customer review data from online shopping malls was gathered and was further analyzed through text mining methods such as TF/IDF, Sentiment Analysis, and network analysis. Customer review data was gathered through crawling Online shopping Mall and Naver Blog/$Caf\acute{e}$. Data analysis and visualization was done using 'R', 'Textom', and 'Python'. Such analysis allowed us to figure out main issues and recent trends regarding kids phones and to suggest possible service improvement strategies based on sentiment analysis.