• KIPS Transactions on Software and Data Engineering
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• v.1 no.1
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• pp.69-74
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• 2012

Many internet users attempt to focus on the issues which have posted on social network services in a very short time. When some social big issue or event occurred, it will affect the number of comments and retweet on that day in twitter. In this paper, we propose the method of extracting core events based on timeline analysis, sentiment feature and retweet information in twitter data. To validate our method, we have compared the methods using only the frequency of words, word frequency with sentiment analysis, using only chi-square method and using sentiment analysis with chi-square method. For justification of the proposed approach, we have evaluated accuracy of correct answers in top 10 results. The proposed method achieved 94.9% performance. The experimental results show that the proposed method is effective for extracting core events in twitter corpus.

• Information Systems Review
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• v.17 no.1
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• pp.49-64
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• 2015

Customer reviews which include subjective opinions for the product or service in online store have been generated rapidly and their influence on customers has become immense due to the widespread usage of SNS. In addition, a number of studies have focused on opinion mining to analyze the positive and negative opinions and get a better solution for customer support and sales. It is very important to select the key terms which reflected the customers' sentiment on the reviews for opinion mining. We proposed a document-level terms-based sentiment classification model by select in the optimal terms with part of speech tag. SVMs (Support vector machines) are utilized to build a predictor for opinion mining and we used the combination of POS tag and four terms extraction methods for the feature selection of SVM. To validate the proposed opinion mining model, we applied it to the customer reviews on Amazon. We eliminated the unmeaning terms known as the stopwords and extracted the useful terms by using part of speech tagging approach after crawling 80,000 reviews. The extracted terms gained from document frequency, TF-IDF, information gain, chi-squared statistic were ranked and 20 ranked terms were used to the feature of SVM model. Our experimental results show that the performance of SVM model with four POS tags is superior to the benchmarked model, which are built by extracting only adjective terms. In addition, the SVM model based on Chi-squared statistic for opinion mining shows the most superior performance among SVM models with 4 different kinds of terms extraction method. Our proposed opinion mining model is expected to improve customer service and gain competitive advantage in online store.

• East Asian mathematical journal
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• v.37 no.5
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• pp.599-612
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• 2021

In China, Weibo is one of the social platforms with more users. It has the characteristics of fast information transmission and wide coverage. People can comment on a certain event on Weibo to express their emotions and attitudes. Judging the emotional tendency of users' comments is not only beneficial to the monitoring of the management department, but also has very high application value for rumor suppression, public opinion guidance, and marketing. This paper proposes a two-input Adaboost model based on TextCNN and BiLSTM. Use the TextCNN model that can perform local feature extraction and the BiLSTM model that can perform global feature extraction to process comment data in parallel. Finally, the classification results of the two models are fused through the improved Adaboost algorithm to improve the accuracy of text classification.

• Journal of the Korea Convergence Society
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• v.11 no.5
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• pp.199-207
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• 2020

Recently, big data analysis has drawn attention in various fields as it can generate value from large amounts of data and is also used to run political campaigns or predict results. However, existing research had limitations in compiling information about candidates at a high-level by analyzing only specific SNS data. Therefore, this study analyses news trends, topics extraction, sentiment analysis, keyword analysis, comment analysis for the 2017 presidential election of South Korea. The results show that various topics had been generated, and online opinions are extracted for trending keywords of respective candidates. This study also shows that portal news and comments can serve as useful tools for predicting the public's opinion on social issues. This study will This paper advances a building strategic course of action by providing a method of analyzing public opinion across various fields.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.21 no.2
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• pp.195-203
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• 2021

Recently, big data, a major technology in the IT field, has been expanding into various industrial sectors and research on how to utilize it is actively underway. In most Internet industries, user reviews help users make decisions about purchasing products. However, the process of screening positive, negative and helpful reviews from vast product reviews requires a lot of time in determining product purchases. Therefore, this paper designs and implements a system that analyzes and aggregates keywords using LDA, a big data analysis technology, to provide meaningful information to users. For the extraction of document topics, in this study, the domestic book industry is crawling data into domains, and big data analysis is conducted. This helps buyers by providing comprehensive information on products based on user review topics and appraisal words, and furthermore, the product's outlook can be identified through the review status analysis.

• Journal of the Korea Society of Computer and Information
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• v.28 no.12
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• pp.259-266
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• 2023

In this paper, we propose an algorithm that can improve the accuracy performance of collaborative filtering using attribute-based opinion mining (ABOM). For the experiment, a total of 1,227 online consumer review data about smartphone apps from domestic smartphone users were used for analysis. After morpheme analysis using the KKMA (Kkokkoma) analyzer and emotional word analysis using KOSAC, attribute extraction is performed using LDA topic modeling, and the topic modeling results for each weighted review are used to add up the ratings of collaborative filtering and the sentiment score. MAE, MAPE, and RMSE, which are statistical model performance evaluations that calculate the average accuracy error, were used. Through experiments, we predicted the accuracy of online customers' app ratings (APP_Score) by combining traditional collaborative filtering among the recommendation algorithms and the attribute-based opinion mining (ABOM) technique, which combines LDA attribute extraction and sentiment analysis. As a result of the analysis, it was found that the prediction accuracy of ratings using attribute-based opinion mining CF was better than that of ratings implementing traditional collaborative filtering.

• International Journal of Computer Science & Network Security
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• v.23 no.3
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• pp.67-80
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• 2023

Rice is an important food crop for most of the population in Nowadays, psychologists consider social media an important tool to examine mental disorders. Among these disorders, depression is one of the most common yet least cured disease Since abundant of writers having extensive followers express their feelings on social media and depression is significantly increasing, thus, exploring the literary text shared on social media may provide multidimensional features of depressive behaviors: (1) Background: Several studies observed that depressive data contains certain language styles and self-expressing pronouns, but current study provides the evidence that posts appearing with self-expressing pronouns and depressive language styles contain high emotional temperatures. Therefore, the main objective of this study is to examine the literary cyber writers' posts for discovering the symptomatic signs of depression. For this purpose, our research emphases on extracting the data from writers' public social media pages, blogs, and communities; (3) Results: To examine the emotional temperatures and sentences usage between depressive and not depressive groups, we employed the SentiStrength algorithm as a psycholinguistic method, TF-IDF and N-Gram for ranked phrases extraction, and Latent Dirichlet Allocation for topic modelling of the extracted phrases. The results unearth the strong connection between depression and negative emotional temperatures in writer's posts. Moreover, we used Naïve Bayes, Support Vector Machines, Random Forest, and Decision Tree algorithms to validate the classification of depressive and not depressive in terms of sentences, phrases and topics. The results reveal that comparing with others, Support Vectors Machines algorithm validates the classification while attaining highest 79% f-score; (4) Conclusions: Experimental results show that the proposed system outperformed for detection of depression trends in literary cyber writers using sentiment analysis.

• Journal of Information Technology Services
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• v.15 no.1
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• pp.197-210
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• 2016

With the advent of text analytics, VOC (Voice of Customer) data become an important resource which provides the managers and marketing practitioners with consumer's veiled opinion and requirements. In other words, making relevant use of VOC data potentially improves the customer responsiveness and satisfaction, each of which eventually improves business performance. However, unstructured data set such as customers' complaints in VOC data have seldom used in marketing practices such as predicting service time as an index of service quality. Because the VOC data which contains unstructured data is too complicated form. Also that needs convert unstructured data from structure data which difficult process. Hence, this study aims to propose a prediction model to improve the estimation accuracy of the level of customer satisfaction by combining unstructured from textmining with structured data features in VOC. Also the relationship between the unstructured, structured data and service processing time through the regression analysis. Text mining techniques, sentiment analysis, keyword extraction, classification algorithms, decision tree and multiple regression are considered and compared. For the experiment, we used actual VOC data in a company.

• Annual Conference on Human and Language Technology
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• 2013.10a
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• pp.53-58
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• 2013

온라인 소비자들은 amazon.com과 같은 온라인 상점 플랫폼에 상품 평가(리뷰: review) 글을 남김으로써 대상 상품에 대한 의견을 표현한다. 이러한 상품 리뷰는 다른 소비자들의 구매 결정에도 큰 영향을 끼친다는 관점에서 볼 때, 매우 중요한 정보원이라고 할 수 있다. 사람들이 남긴 의견 정보(opinion)를 자동으로 추출하거나 분석하고자 하는 연구인 감성 분석(sentiment analysis)분야에서 과거에 진행된 대다수의 연구들은 크게는 문서 단위에서 작게는 상품의 요소(aspect) 단위로 사용자들이 남긴 의견이 긍정적 혹은 부정적 감정을 포함하고 있는지 분석하고자 하였다. 이렇게 소비자들이 남긴 의견이 대상 상품 혹은 상품의 요소를 긍정적 혹은 부정적으로 판단했는지 여부를 판단하는 것이 유용한 경우도 있겠으나, 본 연구에서는 소비자들이 '어떤 관점'에서 대상 상품 혹은 상품의 요소를 평가했는지를 자동으로 추출하는 방법에 초점을 두었다. 본 연구에서는 형용사의 대표적인 성질 중 하나가 자신이 수식하는 명사의 속성에 값을 부여하는 것임에 주목하여, 수식된 명사의 속성을 추출하고자 하였고 이를 위해 WordNet을 사용하였다. 제안하는 방법의 효과를 검증하기 위해 3명의 평가자를 활용하여 실험을 하였으며 그 결과는 본 연구 방향이 감성분석에 있어 새로운 가능성을 열기에 충분하다는 것을 보여주었다.

• Journal of Intelligence and Information Systems
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• v.26 no.4
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• pp.1-25
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• 2020

Sentiment Analysis (SA) is a Natural Language Processing (NLP) task that analyzes the sentiments consumers or the public feel about an arbitrary object from written texts. Furthermore, Aspect-Based Sentiment Analysis (ABSA) is a fine-grained analysis of the sentiments towards each aspect of an object. Since having a more practical value in terms of business, ABSA is drawing attention from both academic and industrial organizations. When there is a review that says "The restaurant is expensive but the food is really fantastic", for example, the general SA evaluates the overall sentiment towards the 'restaurant' as 'positive', while ABSA identifies the restaurant's aspect 'price' as 'negative' and 'food' aspect as 'positive'. Thus, ABSA enables a more specific and effective marketing strategy. In order to perform ABSA, it is necessary to identify what are the aspect terms or aspect categories included in the text, and judge the sentiments towards them. Accordingly, there exist four main areas in ABSA; aspect term extraction, aspect category detection, Aspect Term Sentiment Classification (ATSC), and Aspect Category Sentiment Classification (ACSC). It is usually conducted by extracting aspect terms and then performing ATSC to analyze sentiments for the given aspect terms, or by extracting aspect categories and then performing ACSC to analyze sentiments for the given aspect category. Here, an aspect category is expressed in one or more aspect terms, or indirectly inferred by other words. In the preceding example sentence, 'price' and 'food' are both aspect categories, and the aspect category 'food' is expressed by the aspect term 'food' included in the review. If the review sentence includes 'pasta', 'steak', or 'grilled chicken special', these can all be aspect terms for the aspect category 'food'. As such, an aspect category referred to by one or more specific aspect terms is called an explicit aspect. On the other hand, the aspect category like 'price', which does not have any specific aspect terms but can be indirectly guessed with an emotional word 'expensive,' is called an implicit aspect. So far, the 'aspect category' has been used to avoid confusion about 'aspect term'. From now on, we will consider 'aspect category' and 'aspect' as the same concept and use the word 'aspect' more for convenience. And one thing to note is that ATSC analyzes the sentiment towards given aspect terms, so it deals only with explicit aspects, and ACSC treats not only explicit aspects but also implicit aspects. This study seeks to find answers to the following issues ignored in the previous studies when applying the BERT pre-trained language model to ACSC and derives superior ACSC models. First, is it more effective to reflect the output vector of tokens for aspect categories than to use only the final output vector of [CLS] token as a classification vector? Second, is there any performance difference between QA (Question Answering) and NLI (Natural Language Inference) types in the sentence-pair configuration of input data? Third, is there any performance difference according to the order of sentence including aspect category in the QA or NLI type sentence-pair configuration of input data? To achieve these research objectives, we implemented 12 ACSC models and conducted experiments on 4 English benchmark datasets. As a result, ACSC models that provide performance beyond the existing studies without expanding the training dataset were derived. In addition, it was found that it is more effective to reflect the output vector of the aspect category token than to use only the output vector for the [CLS] token as a classification vector. It was also found that QA type input generally provides better performance than NLI, and the order of the sentence with the aspect category in QA type is irrelevant with performance. There may be some differences depending on the characteristics of the dataset, but when using NLI type sentence-pair input, placing the sentence containing the aspect category second seems to provide better performance. The new methodology for designing the ACSC model used in this study could be similarly applied to other studies such as ATSC.