• 교육녹색환경연구
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• 제7권1호
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• pp.15-28
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• 2008

A classroom is very crucial space for teaching and learning in school facility. In planning of these spaces, it is analyzed by investigating the present status and surveying the phenomena that students who are users psychologically feel about a classroom, the degree of a classroom's complying with the administration of the 7th curriculum, the contents of curriculum to sincerely approach the primary purpose of education and the results as below were obtained by integrating established cases of study. 1) The classroom of a course that is for exclusive use for administration of curriculum by the level and a class-based classroom is necessary for the administration of the 7th curriculum in the type of a classroom. 2) The scope of learning group for a class by the level is as below as a result of consideration of psychologically stable range of teachers and students who are faithful to curriculum. 3) The scale of classroom that is efficient in administration of curriculum and is psychologically stable is as below. As the result of this study, the capacity of a classroom in high school from now should be designed below 25 students for teachers to be faithful to the administration of curriculum and the classroom should be recognized as being not only for learning but also the space that students live in and in the space plan of a classroom from now, the psychological and mental satisfaction of teachers and students as well as physical satisfaction such as the scale of facility and the array of desks should be considered and the study in support of this is judged to be continued.

• 한국병원경영학회지
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• 제28권4호
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• pp.62-72
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• 2023

Based on the basic ideology of health care, this study realized the seriousness of annual unmet medical need and conducted a study to confirm the relationship between the subjective perception of regional healthcare environment and unmet medical needs. The independent variable was classified into attitude 'satisfaction' and 'unsatisfaction' toward regional healthcare, and the dependent variable was classified as whether unmet medical needs occurred annually. Based on previous studies, the control variables were selected as demographic and socioeconomic characteristics that can affect the occurrence of unmet medical care annually and characteristics related to health behavior. Descriptive statistics were conducted for each variable on the extracted sample, and multivariate survey logistic regression analysis was conducted to confirm the association between variables. As a result, more unmet medical needs occurred annually than those who were satisfied with the medical services in the area where they lived. In addition, more unmet medical need occurred annually in "unsatisfied" households compared to households "satisfied" with local medical services. In residential areas, women live in "metropolis" and "rural areas" compared to "urban," women live in men, lower education levels, and poor subjective health levels, and less satisfied with local medical services. As such, the impact of environmental factors in the community on the use of health and medical services is one of the major areas of interest in the field of health science, such as health policy and social dynamics. Therefore, hospitals in each region need to make efforts in terms of hospital management to increase the overall satisfaction of medical services in the region by continuously monitoring the attitude of residents to achieve universal health security, and policymakers should also be interested and propose new policies.

• 경영과정보연구
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• 제23권
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• pp.75-97
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• 2007

In the meantime hospital system of Korea has institutionally performed its errand in stable circumstance, however the system now faces with new environment of change of customer's satisfaction, of regime, deepening of competition, and opening market. Under the rapidly and complicatedly changing circumstance, the hospital system is required to promote getting a dominant position in the competition, enhancing outcome, creating value added, and customer satisfaction in both internally and externally likewise other organizations, as they continuously introduce a knowledge management and originate, accumulate, and put the knowledge to practical use. This organization capacity of knowledge management involves a process of management that requires great change of all organizations and individuals and it is brought up through four steps which are Initiation, Propagation, Integration, and Networking. The main factors of successful knowledge management are intension of the chief executive officer(CEO), organizational culture, appraisal and compensation of work, knowledge controlling system, and organizational structure, and each of these five stage has got different characteristic. To be successful by introducing knowledge management, hospital organization should be based on these premises. Not only CEO or the director of a hospital, but also the constituent members should be fully aware of knowledge, the characteristic of knowledge management, and successful factors of this operation. Should understand step-by-step characteristic of knowledge management, therefore able to analyse a situation of specific hospital and see which step corresponds to that hospital. By analysing, constituents should make up for the weak points and ready to move on to next step. CEO or the director of a hospital should be aware of knowledge management as a strategic factor which is able to get a dominant position in the rapidly changing environment, and also it should be firm in the director's intention to introduce the knowledge management into the hospital. By continuously carrying out education and training constituent members, the director of a hospital should promote their interest and participation in knowledge management, and build an organization culture that ultimately creates, accumulates, shares, and put the knowledge to practical use. The hospital organization needs to systematize an institution of objective compensation that corresponds to objective appraisal of knowledge management outcome. The hospital ought to build knowledge controlling system in stages, in order to take the initiative in rapidly changing environment. By considering the characteristic of hospital system, it is required to change the organizational structure into self-managing team which is a sort of horizontal structure that allows members to make decisions and take the responsibility by themselves. The limitation of this study is experimental study. Positive investigation about successful factors of hospital knowledge management and characteristic of each steps is expected with following study.

• 한국병원경영학회지
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• 제15권2호
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• pp.27-43
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• 2010

The present study was conducted to assess relative importance of hospital attributes considered by patients with spinal diseases in choosing specialty or general hospitals. A total of 230 patients hospitalized with spinal diseases in sampled study sites, including 2 specialty and 2 general hospitals, participated in a self-administered questionnaire survey from April 26 through May 8 2007. Patients were asked to rate the degree of agreement on each of the 15 attributes on a 5-point Likert-type scale (1 : strongly disagree, 5 : strongly agree) for which they chose the hospital because of that specific attribute. Based on a Factor analysis, the attributes were grouped into 4 : facility and environment, accessibility, interpersonal factor, and credibility. Both patient groups from specialty (mean scale score ; 3.75) and general hospitals (3.62) commonly considered 'credibility' to be the most important attribute, followed by 'facility and environment (3.05 and 3.21).' Logistic regression analysis showed that men(Odds ratio(OR)=0.333) and those with monthly income of $\geq$ 4 million won (OR=0.298) were less likely to choose specialty hospitals. Age groups of 30 to 39 years old (OR=5.140) and $\geq$ 60 years old(OR=4.761), and professionals (OR=5.207) tended to choose specialty hospitals. Patients expressing more importance on 'facility and environment' attribute were less likely to use specialty hospitals (OR=0.571), whereas those emphasizing 'accessibility' were more likely to use specialty hospitals(OR=1.487). The findings of significant difference in patient's demographic characteristics and consideration in hospital attributes would contribute to have a better understanding on patient's choice behaviour and to develop strategy to improve patient's satisfaction.

• 해양환경안전학회지
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• 제21권4호
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• pp.381-388
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• 2015

본 연구에서는 실제 외항선에 종사하는 선장 및 항해사 260명을 대상으로 GMDSS 통신장비와 항해사가 정보를 인식할 수 있는 대표적인 항해장비 ECDIS에 대하여 사용실태, 만족도, 만족 및 불만족의 이유를 조사하였다. 응답자들은 통신장비 중 MF/HF와 INMARSAT (telex)를 각각 자주 사용하는 장비 3, 4위로 선택하였지만 동시에 불필요한 장비 2, 3위에 해당된다고 응답하였고 이러한 응답 결과는 일부 통신 장비의 경우, 잦은 사용 빈도가 항해 안전의 유용성 크기와 비례하지 않다는 것을 보여준다. 특히 통신장비를 사용할 때 응답자의 42.3%와 50%는 '장비의 운용상 편리'와 '해당 정보의 필요'가 해당 장비 사용의 만족도를 높이는데 중요하다고 답변하였다. 이를 통해 선박의 안전을 위해서는 새로운 설비, 기술, 서비스의 도입 뿐 아니라 '정보의 접근성', '정보의 적절성', '장비의 용이성'이 중요하다는 사실을 알 수 있다. IMO에서 논의되는 다양한 정책과 규정이 선박의 안전을 보장하는 장치로 충분히 활용되기 위해서는 최종 사용자를 대상으로 한 구체적이고 실질적인 검증이 보완되어야 한다.

• 한국경영과학회지
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• 제29권2호
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• pp.97-116
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• 2004

Recently, e portion of on-line stock brokerage has been rapidly increased to be more than 50%, on the basis of contracted money. The usage of wCTS(Web Based Cyber Trading Systems) has now got into the steady state over the initial diffusion stage, which means wCTS has got more-than-half customer base in on-line service. Therefore, brokerage service providers have their competitive strategic focus on customer retention through the enhancement of customer loyalty. This study provides framework and survey results on explanation of wCTS user's loyalty, what and how factors affect wCTS user's loyalty. We adopt the results of early studies on information technology acceptance and diffusion such as TAM(Technology Acceptance Model) and IDT(Innovation Diffusion Theory). We also referred loyalty theory of marketing area and studios on CTS usage. We categorized explanation factors as three groups characteristics of users, characteristics of system, social environment. And we assumed that these three factors could affect the loyalty through two parameters : customer satisfaction and trust to the system. This study firstly shows that the ease of use and usefulness, the major factors of TAM. can also be applied to the loyalty of wCTS with resulting that the usefulness is more important than the ease of use In wCTS. Secondly, it shows that the innovative and risk-sensitive user has the lower degree of loyalty. Thirdly, it shows that the satisfaction and trust impact the loyalty simultaneously, the trust particularly impacts more strongly than the loyalty, due to the characteristics of monetary transaction in wCTS. This study provides meaningful results to the other on-line EC service fields as a first empirical research regarding the loyalty to wCTS which is a typical on-line EC service.

• 한국의류산업학회지
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• 제23권3호
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• pp.390-405
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• 2021

Gait analysis trackers have been developed to monitor daily gait patterns to improve users' running performance and reduce the risk of injuries. A variety of gait analysis trackers are available on the market(e.g., foot pods, insoles). Depending on the type of gait analysis tracker, users' discomfort or satisfaction as well as required properties may differ. Hence, the purpose of this study was to compare and analyze user experience of three different types of commercial shoe-mounted gait analysis trackers and their mobile applications in a laboratory environment using questionnaires based on actual experiences of each product. Ten males and ten females who regularly enjoy walking and running exercises participated in the experiment. After the participants set up the tracker and application themselves without support from researchers, ten to thirty minutes' exercise was permitted on each product. Following this, the participants answered questionnaires containing evaluation variables on the device and mobile application, as well as satisfaction, intention to use, recommendation, and purchase. In addition, they were asked questions about the attractive features and shortcomings of each device and application. The results showed that the PRO-SPECS^® smart insole was preferred over the others for ease of use, perceived durability, psychological burden of the design, and usefulness of the information provided by the application. Along with the results of questionnaire, this study also discussed strategies and recommendations for future product design and development.

• 한국환경생태학회지
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• 제21권2호
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• pp.126-133
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• 2007

본 연구는 한라산국립공원 탐방객들의 이용행태를 분석하고 국립공원 이용 및 관리 관련 속성에 대한 탐방객 태도를 파악함으로써 효율적인 공원관리방안 수립에 필요한 탐방객 관련 정보의 제공을 목적으로 수행되었다. 이를 위해 응답자 직접기입 방식의 설문조사가 한라산국립공원의 주 이용거점인 어리목과 영실에서 공원탐방을 마치고 귀가하는 237명의 탐방객들을 대상으로 실시되었다. 연구결과, 응답자들의 전체적인 만족도 수준은 보통수준 이상의 대체적으로 만족하는 범위로 나타났다. 국립공원을 둘러싼 다양한 관리환경요소로부터 추출한 속성들에 대한 응답 경향은 대체로 긍정적으로 나타나 한라산국립공원의 관리에 큰 문제가 없는 것으로 해석할 수 있다. 그러나 위생시설 부족과 청결 상태, 자연자원과 문화자원의 훼손문제, 입장료 및 시설사용료 부담 등의 항목은 다른 항목에 비해 탐방객 서비스 개선 차원에서 특히 공원 관리우선순위를 두어야 할 분야로 판단된다.

• 한국치위생학회지
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• 제3권2호
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• pp.209-220
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• 2003

The purpose of this study was to examine how clients who visited dental institutions perceived client services, what sorts of client services were provided to them and to what extent they were satisfied with them. It's ultimately meant to seek ways to enhance and enlarge client services. A survey was conducted on 379 residents who used dental institutions in Seoul and Gyeonggi provinces, and the findings of this study were as follows: 1. 64.6 percent of the people investigated weren't aware of client services, and 33.0 percent viewed them as part of medical services. 77.5 percent had grievances about dental institutions they'd ever used. 2. The biggest complaint was that the dental treatments they received weren't covered by the dental insurance. As for how to solve their grievances, the largest group of them told the employees of the dental institutions about their complaints or didn't use them again. When asked whether the dental institutions took any steps to get rid of their grievances, the greatest group replied they had no idea. and the second largest group answered they took no measure. 3. By age and educational level, those who were in their 60s and up and stopped at elementary school were best cognizant of client services. Among client service variables, they were most satisfied with how the employees handled their complaints, and as to overall satisfaction, their willingness to revisit ranked highest. 4. Concerning connections among client service awareness, service variables and overall satisfaction level, their awareness of client services had a positive correlational relationship with every service variable and satisfaction level. Among the service variables, prompt client services and employee attitude were positively correlated to overall satisfaction level, but service procedure, facilities and information services exercised little impact on that. 5. As for what factors affected their content with client services, their client service awareness was identified as one of the important factors to influence their use of dental institutions, the outcome of their visit and their willingness to revisit. The above-mentioned findings suggested that dental institutions should strengthen publicity activities to inform people of client services, and encourage them to express their grievances. In addition, they should take an immediate action to remove their complaints, and try to get a successful feedback to offer higher-quality medical services and customer-oriented services.

• 한국산학기술학회논문지
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• 제15권6호
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• pp.3478-3489
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• 2014

인터넷 이용자가 증가하고 국내의 IT 인프라 확충을 통한 IT 기술의 보편화는 기업들의 웹사이트 사용을 증가시켰고 이로 인하여 인터넷 유저들은 다양한 웹사이트들을 경험하기 시작하였다. 이미 기업이나 공공기관들은 웹사이트를 조직의 성공 수단으로 활용하고 있으며 특히 한정된 자원을 가지고 있는 중소창업기업들의 비즈니스에서 온라인 웹사이트는 상대적으로 적은 비용으로 고객과의 소통을 만들어 주는 중요한 역할을 하고 있다. 이러한 디지털 환경에서 기업에서 구축한 웹사이트의 품질은 고객의 만족과 구매에 직접적인 영향을 미치기 때문에 중소창업기업들이 시장에서 경쟁우위를 선점하기 위해서는 웹사이트에 대한 세밀한 품질분석을 통한 중요요인을 도출하고 자원을 집중하는 효율적인 경영활동이 필요하다. 본 연구에서는 중소창업기업의 웹사이트에 방문하는 고객들을 대상으로 총 523부의 설문지를 회수하여 분석하였고 서비스 품질측정 도구인 ServQual을 이용하여 고객의 만족과 구매의도에 영향을 미치는 요인의 상관관계를 AMOS 18.0 프로그램을 사용하여 분석하였다. 분석결과 가상의 공간에서 이루어지는 중소창업기업의 웹사이트는 잘 제작된 웹사이트를 통한 편리함과 고객대응 그리고 제공된 정보에 대한 믿음을 통해 방문 고객들의 만족에 주요한 영향을 미치고 있음을 알 수 있었으며, 다수의 고객들이 방문하여 커뮤니티가 활성화 되어있는가에 대한 부분 역시 고객들의 구매의도에 유의한 영향을 미치고 있음을 알 수 있었다. 본 연구는 새 정부의 창조경제 시대를 맞이하여 빠르게 증가하고 있는 중소창업기업들에게 지속가능한 경영을 위한 수단으로써 효율적인 웹사이트 구축을 할 수 있는 방법을 제시하였다.