• 제목/요약/키워드: Satisfaction forecasting

검색결과 35건 처리시간 0.024초

베이비붐 세대의 노후 사회참여 의향 예측요인에 관한 연구 (Study on Forecasting Factors of Baby Boomer's Social Participation Desire After Retirement)

  • 김종인;김윤정
    • 한국산학기술학회논문지
    • /
    • 제14권2호
    • /
    • pp.655-664
    • /
    • 2013
  • 본 연구의 목적은 베이비붐 세대를 대상으로 노후 사회참여 의향 예측요인을 파악하는데 있다. 이를 위해 성별과 거주지에 따른 할당표본을 한 강현정(2012)의 데이터 1115부를 분석에 이용하였다. 첫째, 현재의 사회참여는 경제활동 77.7%, 자원봉사활동 27.0%, 여가활동 79.3%로 경제활동과 여가활동에 비해 자원봉사활동에의 참여가 상당히 낮았다. 그러나 노후 사회참여 의향은 경제활동 80.9%, 자원봉사활동 76.7%, 여가활동 82.2%로 고른 분포를 보였다. 둘째, 현재 사회참여를 하는 베이비붐 세대는 노후에도 사회참여를 하려는 의향이 높았다. 그런데 현재는 사회참여를 하지 않으나 노후에는 사회참여를 하고자 하는 베이비붐 세대가 경제활동의 경우에는 55.8%, 자원봉사활동의 경우에는 70.6%, 여가활동의 경우에는 66.5%였다. 셋째, 현재 사회참여여부가 노후 사회참여 의향의 가장 강력한 예측변인이었다. 이러한 결과를 지속성의 이론의 관점에서 논의하였으며, 노후 삶의 만족도에 중요 변수로 알려진 사회참여를 활성화시키기 위해서는 중년기부터의 준비가 필요하다는 점을 제안하였다.

다점포 운영 푸드서비스 기업의 효율성 측정에 관한 연구 - DEA 및 효율, 수익 매트릭스 분석을 중심으로 - (The Analysis of Contract-Foodservice Operational Efficiency using Data Envelopment Analysis and Efficiency-Profit Matrix)

  • 김태희;박주연
    • 동아시아식생활학회지
    • /
    • 제20권5호
    • /
    • pp.823-835
    • /
    • 2010
  • The research aimed to measure the efficiency of using multi stores in a foodservice company using by DEA (data envelopment analysis) which is a new management science technique. The study also attempted to identify relevant variables affecting DEA efficiency in order to suggest methods for improving efficiency. The data were collected from 148 contract foodservice operations, which were operated in similar fashion in October 2009. The DEA efficiency was calculated as an output-oriented BCC Model. Sales, and CSI (customer satisfaction index) were used as output variables whereas food cost, labor cost, and management expense were used as input variables to calculate the DEA efficiency. Operation process variables of the unit consisted of the were consist of ratio of regular employee, ratio of housekeeper, meal counts, meal price, food cost per meal, contract period, number of menu items, forecasting accuracy, order accuracy, inventory turnover, use of processed food, deviation of food cost, number of new menus, and number of events. According to the BCC score and profitability, units were classified into four groups: High efficiency-high profitability (HEHP), High efficiency-low profitability (HELP), Low efficiency-high profitability (LEHP), and Low efficiency-low profitability (LELP). The HEHP group contained 54 units, which mostly contracted management fee type and had a high meal price. The units were also very large and, served three meals. Twenty of the units were operated with high labor cost: most of these were factories and hospitals. The LEHP group contained 20 units, that were mainly office stores of large scale and medium price. Fifty-four LELP group had a low meal price. A high performance group must have high efficiency, profitability, and satisfaction. The BCC score was over 0.969, the meal price was over 4,116 won, the food cost was over 2,077 won, and meal counts per month were over 10,212 meals.

Forecasting the Business Performance of Restaurants on Social Commerce

  • Supamit BOONTA;Kanjana HINTHAW
    • 유통과학연구
    • /
    • 제22권4호
    • /
    • pp.11-22
    • /
    • 2024
  • Purpose: This research delves into the various factors that influence the performance of restaurant businesses on social commerce platforms in Bangkok, Thailand. The study considers both internal and external factors, including but not limited to business characteristics and location. Moreover, this research also analyzes the effects of employing multiple social commerce platforms on business efficiency and explores the underlying reasons for such effects. Research design, data, and methodology: Restaurants can be classified into different price ranges: low, medium, and high. To further investigate, we employed natural language processing AI to analyze online reviews and evaluate algorithm performance using machine learning techniques. We aimed to develop a model to gauge customer satisfaction with restaurants across different price categories effectively. Results: According to the research findings, several factors significantly impact restaurant groups in the low and mid-price ranges. Among these factors are population density and the number of seats at the restaurant. On the other hand, in the mid-and high-price ranges, the price levels of the food and drinks offered by the restaurant play a crucial role in determining customer satisfaction. Furthermore, the correlation between different social commerce platforms can significantly affect the business performance of high-price range restaurant groups. Finally, the level of online review sentiment has been found to influence customer decision-making across all restaurant types significantly. Conclusions: The study emphasizes that restaurants' characteristics based on their price level differ significantly, and social commerce platforms have the potential to affect one another. It is worth noting that the sentiment expressed in online reviews has a more significant impact on customer decision-making than any other factor, regardless of the type of restaurant in question.

FISP를 통한 대학도서관 정보서비스 질적 향상에 관한 연구 (A Study on Qualitative Improvement in the Information Services of University Libraries Through FISP)

  • 정진식;노윤주
    • 한국비블리아학회지
    • /
    • 제21권2호
    • /
    • pp.159-170
    • /
    • 2010
  • 본 연구는 서울시 소재 23개 대학 교수 155명을 대상으로 질문조사를 시행하였다. 질문조사를 통해 FISP에 대한 인식과 이용 및 실행 현황, FISP 이용 만족도 및 견해 등 세 가지 측면으로 분석하였다. 교수들은 연구논문 작성을 위하여 가장 많이 이용하고 있으며, FISP 이용자는 학술논문 작성을 위하여 가장 많이 이용했고, FISP 이용자, 미 이용자 모두 FISP 실행에 대해서는 매우 찬성하였으며, 이용에 대한 의사 또한 매우 긍정적으로 나타났다. FISP 를 이용한 교수는 만족도가 매우 높았고, 이용하지 않은 나머지 교수는 FISP에 큰 기대를 거는 것으로 조사되었다.

도로자산관리를 위한 포장종합평가지수의 속성과 변화과정의 모델링 (Internal Property and Stochastic Deterioration Modeling of Total Pavement Condition Index for Transportation Asset Management)

  • 한대석;도명식;김부일
    • 한국도로학회논문집
    • /
    • 제19권5호
    • /
    • pp.1-11
    • /
    • 2017
  • PURPOSES : This study is aimed at development of a stochastic pavement deterioration forecasting model using National Highway Pavement Condition Index (NHPCI) to support infrastructure asset management. Using this model, the deterioration process regarding life expectancy, deterioration speed change, and reliability were estimated. METHODS : Eight years of Long-Term Pavement Performance (LTPP) data fused with traffic loads (Equivalent Single Axle Loads; ESAL) and structural capacity (Structural Number of Pavement; SNP) were used for the deterioration modeling. As an ideal stochastic model for asset management, Bayesian Markov multi-state exponential hazard model was introduced. RESULTS:The interval of NHPCI was empirically distributed from 8 to 2, and the estimation functions of individual condition indices (crack, rutting, and IRI) in conjunction with the NHPCI index were suggested. The derived deterioration curve shows that life expectancies for the preventive maintenance level was 8.34 years. The general life expectancy was 12.77 years and located in the statistical interval of 11.10-15.58 years at a 95.5% reliability level. CONCLUSIONS : This study originates and contributes to suggesting a simple way to develop a pavement deterioration model using the total condition index that considers road user satisfaction. A definition for level of service system and the corresponding life expectancies are useful for building long-term maintenance plan, especially in Life Cycle Cost Analysis (LCCA) work.

특정 대상에 대한 개인 수준의 문화적 성향이 사용자 경험에 미치는 조절효과에 대한 실증적 연구: 미국, 독일, 러시아의 4개 디지털 기기 사용자를 대상으로 (An Empirical Study on How the Moderating Effects of Individual Cultural Characteristics towards a Specific Target Affects User Experience: Based on the Survey Results of Four Types of Digital Device Users in the US, Germany, and Russia)

  • 이인성;최지웅;김소령;이기호;김진우
    • Asia pacific journal of information systems
    • /
    • 제19권1호
    • /
    • pp.113-145
    • /
    • 2009
  • Recently, due to the globalization of the IT(Information Technology) market, devices and systems designed in one country are used in other countries as well. This phenomenon is becoming the key factor for increased interest on cross-cultural, or cross-national, research within the IT area. However, as the IT market is becoming bigger and more globalized, a great number of IT practitioners are having difficulty in designing and developing devices or systems which can provide optimal experience. This is because not only tangible factors such as language and a country's economic or industrial power affect the user experience of a certain device or system but also invisible and intangible factors as well. Among such invisible and intangible factors, the cultural characteristics of users from different countries may affect the user experience of certain devices or systems because cultural characteristics affect how they understand and interpret the devices or systems. In other words, when users evaluate the quality of overall user experience, the cultural characteristics of each user act as a perceptual lens that leads the user to focus on a certain elements of experience. Therefore, there is a need within the IT field to consider cultural characteristics when designing or developing certain devices or systems and plan a strategy for localization. In such an environment, existing IS studies identify the culture with the country, emphasize the importance of culture in a national level perspective, and hypothesize that users within the same country have same cultural characteristics. Under such assumptions, these studies focus on the moderating effects of cultural characteristics on a national level within a certain theoretical framework. This has already been suggested by cross-cultural studies conducted by scholars such as Hofstede(1980) in providing numerical research results and measurement items for cultural characteristics and using such results or items as they increase the efficiency of studies. However, such national level culture has its limitations in forecasting and explaining individual-level behaviors such as voluntary device or system usage. This is because individual cultural characteristics are the outcome of not only the national culture but also the culture of a race, company, local area, family, and other groups that are formulated through interaction within the group. Therefore, national or nationally dominant cultural characteristics may have its limitations in forecasting and explaining the cultural characteristics of an individual. Moreover, past studies in psychology suggest a possibility that there exist different cultural characteristics within a single individual depending on the subject being measured or its context. For example, in relation to individual vs. collective characteristics, which is one of the major cultural characteristics, an individual may show collectivistic characteristics when he or she is with family or friends but show individualistic characteristics in his or her workplace. Therefore, this study acknowledged such limitations of past studies and conducted a research within the framework of 'theoretically integrated model of user satisfaction and emotional attachment', which was developed through a former study, on how the effects of different experience elements on emotional attachment or user satisfaction are differentiated depending on the individual cultural characteristics related to a system or device usage. In order to do this, this study hypothesized the moderating effects of four cultural dimensions (uncertainty avoidance, individualism vs, collectivism, masculinity vs. femininity, and power distance) as suggested by Hofstede(1980) within the theoretically integrated model of emotional attachment and user satisfaction. Statistical tests were then implemented on these moderating effects through conducting surveys with users of four digital devices (mobile phone, MP3 player, LCD TV, and refrigerator) in three countries (US, Germany, and Russia). In order to explain and forecast the behavior of personal device or system users, individual cultural characteristics must be measured, and depending on the target device or system, measurements must be measured independently. Through this suggestion, this study hopes to provide new and useful perspectives for future IS research.

수입자동차 리콜 수요패턴 분석과 ARIMA 수요 예측모형의 적용 (Analysis of the Recall Demand Pattern of Imported Cars and Application of ARIMA Demand Forecasting Model)

  • 정상천;박소현;김승철
    • 산업경영시스템학회지
    • /
    • 제43권4호
    • /
    • pp.93-106
    • /
    • 2020
  • This research explores how imported automobile companies can develop their strategies to improve the outcome of their recalls. For this, the researchers analyzed patterns of recall demand, classified recall types based on the demand patterns and examined response strategies, considering plans on how to procure parts and induce customers to visit workshops, recall execution capacity and costs. As a result, recalls are classified into four types: U-type, reverse U-type, L- type and reverse L-type. Also, as determinants of the types, the following factors are further categorized into four types and 12 sub-types of recalls: the height of maximum demand, which indicates the volatility of recall demand; the number of peaks, which are the patterns of demand variations; and the tail length of the demand curve, which indicates the speed of recalls. The classification resulted in the following: L-type, or customer-driven recall, is the most common type of recalls, taking up 25 out of the total 36 cases, followed by five U-type, four reverse L-type, and two reverse U-type cases. Prior studies show that the types of recalls are determined by factors influencing recall execution rates: severity, the number of cars to be recalled, recall execution rate, government policies, time since model launch, and recall costs, etc. As a component demand forecast model for automobile recalls, this study estimated the ARIMA model. ARIMA models were shown in three models: ARIMA (1,0,0), ARIMA (0,0,1) and ARIMA (0,0,0). These all three ARIMA models appear to be significant for all recall patterns, indicating that the ARIMA model is very valid as a predictive model for car recall patterns. Based on the classification of recall types, we drew some strategic implications for recall response according to types of recalls. The conclusion section of this research suggests the implications for several aspects: how to improve the recall outcome (execution rate), customer satisfaction, brand image, recall costs, and response to the regulatory authority.

비즈니스 인텔리전스 시스템의 활용 방안에 관한 연구: 설명 기능을 중심으로 (A study on the use of a Business Intelligence system : the role of explanations)

  • 권영옥
    • 지능정보연구
    • /
    • 제20권4호
    • /
    • pp.155-169
    • /
    • 2014
  • 다양한 빅데이터 기술이 발전함에 따라, 기업의 전략결정에 있어서 과거에는 의사결정자의 직관이나 경험에 의존하는 경향이 있었다면, 현재는 데이터를 활용한 과학적이고 분석적인 접근이 이루어지고 있다. 이에 많은 기업들이 경영정보시스템 중의 하나인 비즈니스 인텔리전스 (Business Intelligence) 시스템의 예측분석 기능을 활용하고 있다. 하지만, 이러한 시스템이 미래의 경영환경 변화를 예측하고 기업의 의사결정을 돕는 조언자 (Advisor)로서 역할을 한다고 가정할 때, 시스템에서 제공하는 분석결과가 의사결정자에게 도움을 주는 조언 (Advice) 의 역할을 하지 못하는 경우가 많은 실정이다. 따라서, 본 연구에서는 미래예측의 문제에 있어 의사결정자가 시스템의 조언을 따르는데 영향을 미치는 요소들과 영향력에 대해 분석하고, 그 결과를 바탕으로 데이터 기반의 의사결정을 보다 적극적으로 지원하는 시스템 환경을 제시하고자 한다. 좀 더 구체적으로는 예측 과정에 대한 자세한 설명이나 근거 제시가 시스템의 예측결과에 대한 의사결정자의 수용정도에 미치는 영향을 연구하였다. 이를 위하여 193명의 실험자를 대상으로 영화의 개봉 주 매출액을 예측하는 업무를 수행하고, 예측에 대한 설명의 길이와 조언자의 유형(사람과 시스템의 조언 비교)뿐 아니라 의사결정자의 개인 특성이 의사결정자의 조언 수용정도에 미치는 영향을 분석하였다. 시스템에서 제공하는 조언 내용인 예측결과와 설명에 대해 의사결정가가 느끼는 유용성, 신뢰성, 만족도가 조언의 수용에 미치는 영향도 분석하였다. 본 연구는 시스템의 분석결과를 조언으로 보고 조언자와 조언에 관한 의사결정학 분야의 선행연구를 접목시켜 경영정보시스템 연구 분야를 확장하였다는 점에서 연구의 의의가 있고, 실무적으로도 데이터 기반의 의사결정을 보다 적극적으로 지원할 수 있는 시스템 환경을 만들기 위해서 고려해야 할 점들을 제시함으로써 시스템 활용을 위한 정책결정에도 도움을 줄 수 있을 것으로 본다.

친수지구의 계절별 수질특성과 친수활동의 적합성에 관한 연구 (A Study on the Seasonal Water Quality Characteristics and Suitability of Waterfront Activitiesin Waterfront Areas)

  • 김택호;장윤영
    • 환경영향평가
    • /
    • 제32권2호
    • /
    • pp.134-145
    • /
    • 2023
  • 현재 주요하천의 홍수터는 레저활동의 증가와 접근성 개선에 따라 다양한 형태의 친수공간으로 변모하고 있다. 일반적으로 하도내의 친수활동은 여름철에 집중되는 경향이 있고 이 시기의 친수활동은 수질에 직접적 영향을 미친다. 이에 따라 친수활동이 집중되는 시기의 친수활동의 특성과 수질에 대한 정확한 비교평가가 필요하다. 본 연구에서는 친수지구 이용자의 친수활동 현황과 친수지구 수질을 비교분석 하기 위해 다음과 같이 연구를 수행하였다. 첫째, 환경부 수질측정망 정보를 이용하여 조사대상 친수지구 3개소를 선정하였다. 둘째 친수지구 이용자를 대상으로 친수활동 만족도 및 유형에 대한 설문조사를 실시하였다. 셋째, 월별 수질측정 인자를 기준으로 수질등급을 산정하고 이를 비교하였다. 넷째, 최근 5년간의 수질측정 자료를 이용하여 친수활동이 높은 시기와 그렇지 않은 시기의 수질특성에 유의한 차이가 있는지를 통계분석(일원배치 분산분석) 하였다. 이러한 분석결과 본 연구에서는 다음과 같은 결론을 도출하였다. 첫째, 친수활동 이용도는 캠핑, 수상스키, 낚시, 수영, 래프팅 등의 순으로 조사되었다. 둘째, 친수활동 만족요소는 활동편이성, 수질, 수변경관, 교통접근 편의성, 기온 등의 순으로 조사되었다. 셋째, 친수지구 수질만족도는 관할기관에서 제시되는 수질등급과는 상관없이 대체로 만족하지 못하는 것으로 나타났다. 넷째, 환경부 수질측정망 데이터를 수질등급으로 비교결과 대체로 양호한 등급이 나타났고 특히 BOD항목 등은 계절별로 등급 빈도간의 차이가 있는 것으로 나타났다. 다섯째, 수질관측망 자료를 계절별로 통계분석(일원배치 분산분석) 결과 DO를 제외한 COD, BOD, TP, TOC는 통계적으로 유의한 차이가 있었다. 이러한 연구 결과를 종합하여 볼 때 친수지구내의 수질개선에 대한 종합적 관리체계 마련과 친수활동이 높은 시기에 대해서는 수질개선 노력이 더 필요하며 향후 에는 친수지구의 수질예보 체계 마련이 필요할 것으로 판단된다.

여성 베이비부머들의 식생활 태도와 미래 식생활 요구도 조사 (A Study on the Dietary Behaviors of Female Baby Boomers and the Needs for Future Perspectives of Dietary Life)

  • 남혜원;명춘옥;박영심
    • 한국식품영양학회지
    • /
    • 제26권4호
    • /
    • pp.895-908
    • /
    • 2013
  • The purpose of this study is to examine female baby boomers' dietary habits and their attitudes together with their needs for future perspectives of dietary life. Our aim is to use these findings as a basic data when forecasting for food-related industries or policy making. A survey is being carried out for a total of 358 female baby boomers and analyzed by SPSS 12.0. The following is a summary of this study. The average age is 52.6 years old, most of them graduated from highschool (63.1%) and had a nuclear type of family (76.1%). Only 39.0% is composed of housewives, others had either full-time or part-time jobs. Self-assessment of stress is not so high and only 8.1% are dissatisfied with their lives. 38.2% are either overweight or obese in terms of BMI, and most of them are non-smokers (97.2%) or non-drinkers (63.0%). Their mean dietary habit scores are $70.6{\pm}11.8$, and the scores show significant relations with their education levels (p<0.01), monthly income (p<0.01), life satisfaction rates (p<0.001), stress levels (p<0.001), smoking habits (p<0.05), drinking habits (p<0.05), regular exercises (p<0.001) and regular health check-ups (p<0.05). The rate of skipping breakfast, lunch and dinner are 18.2%, 1.1%, 5.2% respectively. The main reason for skipping breakfast is the 'lack of time'. With regards to the frequency of grocery shopping, almost half of the subjects (55.7%) said '1~2 times per week' and bought mainly raw food sources such as vegetables, fruits, and meats. The majority of the subjects (91.3%) report that they cooked meals at homes, and took about 1 hour of time. The subjects also point out that cooking was a bothering task, and only 46.4% would prepare meals at home, while others would rather eat out or eat convenience foods. The main reasons for not wanting meal services in the elderly welfare facility are because they didn't want to live such places (48.4%) and the meals are tasteless (31.3%). As for delivery meal services, 60.1% are aware of it, and 39.9% would consider using it in the future. Factors to be considered when using the delivery meal service are sanitation (43.7%), nutrition (28.7%), taste (18.4%), price (6.3%), and brand name (2.9%). This study is expected to be used as useful information when developing food-related strategies for baby boomers in the future.