• The Journal of Industrial Distribution & Business
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• v.7 no.4
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• pp.17-31
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• 2016

Purpose - The purpose of this study is to discuss problems and propose the direction of the current international university placement program in the country by deriving the concept of and developing questionnaires for 'service satisfaction'. Research design, data, and methodology -The SERVQUAL scale was used to measure the quality of services. In this study reliability, empathy, and assurance are used to measure the quality of the international university placement system, considering the characteristics of the education environment. The survey data is based on responses from 280 students who either have completed the international university placement system and currently studying abroad, or are studying the domestic part of the program. Cronbach's Alpha value was calculated. To verify the hypothesis, the multiple regression analysis was conducted. Results - According to the study, the satisfaction rate of the domestic learning process is heavily relied on reliability and empathy; particularly empathy on the curriculum of the international placement program. The study also found that to make students to feel a high sense of achievement, the satisfaction rate is a priority which should be improved. Conclusions - The results from the analysis of the hypothesis shows that the satisfaction rate of students who are taking the domestic part of the international university placement program should be increased.

• Asia Marketing Journal
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• v.16 no.1
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• pp.195-214
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• 2014

Many oil refinery companies have been proactively carried out marketing activities to survive in highly intensified service station industry. In 2012, SK Energy ranked number one in three customer satisfaction surveys (NCSI, KCSI, and KS-SQI). SK Energy's success is in its differentiated customer satisfaction business strategy. SK Energy has been implementing various marketing activities. As a part of the activities, it issued an affinity credit card with on spot discount privilege for the first time in the oil refinery industry. SK Energy also issued EnClean bonus card for OK Cashbag points that can be used for discounts at the service stations. On top of all, SK Energy generated point value-up with '3K Exclusive Privilege' program. In addition, team 'CS 119' was formed to noticeably improve the service. 'CS 119' visited each service station, diagnosed its CS service level then provided customized field training for improvement. Long-termimplementation of 'ACE Program', a field-base CS monitoring system, regularly checked customer satisfaction level. 'ACE Program' has significantly contributed improving SK Service Station's service quality and customer satisfaction. This case reviews customer satisfaction marketing activities SK Energy carried out. The focus is on distinctive factors that distinguish SK Energy's customer satisfaction marketing activities from competitors.

• Journal of Engineering Education Research
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• v.16 no.3
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• pp.79-86
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• 2013

The purpose of this study was to analyze the factors related to the satisfaction of the introductory engineering education program for the employees, who majored liberal arts or commerce, among the educational programs for industrial workers which are performed as an effort to spread the performance of the Innovation Center for Engineering Education, and reinforce the competitiveness through effective program operation. This study was performed on the basis of CIPP evaluation model (context, input, process, product). A factorial analysis and a regression analysis were conducted based on a survey made on 87 persons who completed the introductory engineering education program among the employees of D group who majored liberal arts or commerce. It is expected that this study will contribute toward suggesting the implications for designing and operating the educational programs for industrial workers in order to find out the important factors of satisfaction and to conduct the education operation with professionalism.

• Journal of the Korean Dietetic Association
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• v.27 no.1
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• pp.26-34
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• 2021

This study investigates perception of the free school meal program, satisfaction of school meal, and eating habits of free and paid school meal program students in the Busan area. Between 20 to May 2020, a total of 350 students were researched, of which 177 belonged to the second grade of high school (free school meal program), and 173 were from the third grade of high school (paid school meal program). 96.0% free school meal program students and 89.0% paid school meal program students responded to the necessity of a free school meal program, which was significantly different between the two groups (P<0.05). All questions regarding the perception of the free school meal program, which were responded to by more than 3 points, were considered positive. 'Decline of the school meal's quality' had the maximum response, from 64.4% and 76.4% free and paid school meal program students, respectively, and was significantly different between groups (P<0.05). Paid school meal program students wasted significantly more school food than the free school meal program students (P<0.001). 'Not delicious' was responded by 56.0% free school meal program students and 50.0% paid school meal program students. Evaluating satisfaction of the food quality and service categories was determined to be higher amongst free school meal program students than the paid school meal program students (P<0.05). Considering our study data, we propose that with the gradual expension of free school meal programs, inclusion as part of the education system will serve as a foundation for proper eating habits, and compulsory education will help improve students' health and quality of life.

• Journal of the Korea Furniture Society
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• v.19 no.6
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• pp.487-497
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• 2008

This study was the research of the satisfaction of participation in short DIY Woodworking program organized by university as productive leisure activity. It is the study of what satisfactions-factors of the participants are and how the satisfaction is continued with activities of the participants later on, and finally how the satisfaction influences the choice of leisure activity further. Questionnaire is consist of total 41 survey standards like the article for facility, education, service and cost & the demographic contents of the participants. It was executed by the participants in program at sight from Aug. $1^{st}$ and $2^{nd}$ 2008, and the valid samples 156 copies were definitely analyzed. The result of analysis shows first that the majority of the participants in the short leisure program are the beginner who took part in such program for the first time. What them interests are the convenient facility & use of tools. Second, the reasonable fees in terms of material cost & preparation of personal tools influenced positively on satisfaction of participation. Third, the dissatisfaction of participants regarding educational method and service could be solved by that the trainer who makes practical lesson had been informed of the course in advance.

• Journal of Korean Academy of Rural Health Nursing
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• v.17 no.1
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• pp.1-8
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• 2022

Purpose: This study was to evaluate the effects of a lettuce-based sleep promotion program on sleep, depression, and life satisfaction of the elderly in the community. Methods: Data collection was conducted from April 19 to May 28, 2021, and 49 elderly people with sleep disorders over the age of 60 living in G province. The program consisted of a total of 6 weeks, and evaluated sleep patterns, insomnia severity, depression, and life satisfaction. The collected data were analyzed using the IBM SPSS/WIN 23.0 program descriptive statistics and paired t-test. Results: As a result, the lettuce-based sleep promotion program was found to be effective for total sleep time (t=-2.71, p=.009), deep sleep (t=-3.98, p<.001), insomnia severity (t=10.11, p<.001), depression (t=2.14, p=.038), and life satisfaction (t=-2.15, p=.036). Conclusion: The results of this study suggest that this program should be used as a non-pharmacological intervention to promote sleep of the elderly.

• Journal of muscle and joint health
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• v.23 no.3
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• pp.169-178
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• 2016

Purpose: The purpose of this study was to evaluate effects of a cognitive improvement program on cognition, activities of daily living (ADL), depression, life satisfaction, and grasping power in small groups. Methods: A nonequivalent control group pretest-posttest design was used. Participants were 127 elders who were never diagnosed with dementia and could read (experimental: 61, control: 66). The program was consisted of 8 sessions to improve vocabulary and writing skills and fine motor skills. Each session was applied once a week for 8 weeks. A group was consisted of less than five members. Results: Cognition (t=3.82, p<.001), depression (t=-2.24, p=.027), life satisfaction (t=2.25, p=.027), and grasping power (Rt: t=2.44, p=.016, Lt: t=2.63, p=.010) except ADL (t=-0.49, p=.622) were significantly increased in the experimental group after the cognitive improvement program compared to the control group. Conclusion: This study indicates that the cognitive improvement program was effective to improve cognition, depression, life satisfaction and grasping power. Further study is needed in order to identify continuous effects of this cognitive improvement program.

• Journal of Sasang Constitution and Immune Medicine
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• v.21 no.2
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• pp.87-95
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• 2009

1. Objective : Researching the satisfaction on constitutional health care and studying an influential factor on the satisfaction to make use of basic materials for consitutional health care model. 2. Methods : We sent the questionnaire to 102 extended family members who received constitutional health care in oriental medicine institute. Collected 70 data analysis was statistically proceeded by SPSS. 3. Results : The rate of satisfaction on consitutional health care was 87% which was relatively high in comparison with other health care programs. Oriental clinic showed the highest in rate and then oriental hospital and institute were followed. 4. Conclusion This study showed that satisfaction on consitutional health care was high and the health care program was positive in improving health. Developing guide on health care by constitution and building up clinical data on the degree of health improvement influenced by health care program.

• The Korean Journal of Health Service Management
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• v.6 no.3
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• pp.85-94
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• 2012

The purpose of this study was to evaluate the effects of introductory clinical practice education program for nursing students. The nursing students of 94 participated the introductory education program of 80 hours. The questionnaire survey on self efficacy and clinical competency were conducted 3 times(before education, after education, 2 months after education) to the nursing students. The data were analyzed by the SPSS 17.0 program. The results were as follows; The self efficacy and the clinical competency score showed a significant change in the posttest. Self efficacy and clinical competency have significant relationships with college life satisfaction, interpersonal relationship and academic aptitude satisfaction. Also, self efficacy has significant relationship with clinical competency and clinical practice satisfaction. As a result, the introductory clinical practice education program can be helpful to adjustment for nursing students before clinical practice.

• The Journal of the Convergence on Culture Technology
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• v.5 no.1
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• pp.305-310
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• 2019

The purpose of this study was to empirically examine what effects of education and training program factors such as content, method, environment and instructor on learning satisfaction, job satisfaction and organizational performance. The education and training program factors like content, method and instructor were found to significantly affect learning satisfaction and job satisfaction. But environment for that program had no significant effect on any of both the satisfaction.