• Title/Summary/Keyword: Satisfaction

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A Study on the Influence of Families' Health Level on Married Men's Life Satisfaction (기혼남성의 가정건강성이 생활만족도에 미치는 영향)

  • Seo, Jong Soo;Cho, Hee Keum;Lee, Jae-Beab
    • Journal of Family Resource Management and Policy Review
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    • v.20 no.4
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    • pp.19-34
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    • 2016
  • The purpose of this study was to investigate the effect of family health on life satisfaction. A survey was conducted on 577 married men from August 29 to September 22 in 2014; it was handed out via mail and hand delivery. The families's health level of married men was, strength of family relations was 3.79, the strength of environment relations was 3.41, and the strength of resources was 3.38. The families's health level of married men was family relation was 3.93, job satisfaction was 3.58, dietary life satisfaction was 3.47, and housing satisfaction was 3.16, leisure satisfaction and income satisfaction was 3.35. Further, the study shows that the health level of families is related to life satisfaction. Specifically, the strength of family relations is related with dietary satisfaction, family relations satisfaction, work life satisfaction, and housing satisfaction. The strength of environment relations is related with dietary satisfaction, life satisfaction, and leisure satisfaction. Thus, this study showed the need for more social support to improve the health levels of families and life satisfaction.

서비스기업의 시장지향성, 고객만족도, 기업성과에 관한 실증연구

  • 김용준;김진수
    • Journal of Distribution Research
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    • v.3 no.1
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    • pp.31-54
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    • 1998
  • The purpose of this research is three-fold; 1, establish the causal model of market-orientation, customer satisfaction, employee satisfaction and firm's perfor-mance. 2. testify the hypothesis derived by the model on a service industry of fastfood franchise. 3. develop the diagnostic tool for managing the service firm from the perspective of CS. The results show us; 1. customer satisfaction increases the performance of franchise store. 2. employee satisfaction does not necessarily increases customer satisfaction in a short-run, however the long-run impact of employee satisfaction on customer satisfaction is conjectured to be increased. 3. Satisfaction Portfolio Analysis can be utilized as management tool to improve the customer satisfaction and employee satisfaction for service industry.

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The Effects of Brand Personality on Service Experience Satisfaction, Price Value Satisfaction, and Repurchase Intention (국외 항공사의 브랜드 개성이 서비스체험 만족도, 가격가치 만족도, 재이용 의도에 미치는 영향)

  • Seo, Injoo
    • The Korean Journal of Community Living Science
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    • v.27 no.1
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    • pp.109-120
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    • 2016
  • This study aims to observe the brand personality of foreign airlines and analyze which brand personality best influences service experience satisfaction, price-value satisfaction, and reusing intention. Moreover, it attempts to determine if there is a difference in service experience satisfaction, price-value satisfaction, and reusing intention according to brand personality. A questionnaire was distributed to 1621 consumers; of these, 1500 were used for final data analysis. Results are as follows. First, a factor analysis was used to investigate the brand personality, and three factors were identified: confidence/competence, sophistication, and dynamic. Second, we investigated the influences a brand personality has on service experience satisfaction, price-value satisfaction, and reusing intention. The confidence/competence of a brand personality showed the greatest influence on service experience satisfaction, price-value satisfaction, and reusing intention. Also, price sensitivity satisfaction had the greatest impact on reusing intentions.

The Life Satisfaction and It's Related Variables of University Students in Chongju City (청주시 대학생의 삶의 만족도와 관련변인)

  • Choi, Jong-Myoung
    • Korean Journal of Human Ecology
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    • v.10 no.3
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    • pp.253-262
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    • 2001
  • The purpose of this study was to investigate the life satisfaction, to analyze the differences of the life satisfaction according to personal factor of university students, and to analyze relationship between adjustment to life and life satisfaction. The questionnaires were administered to 549 university students in Chongju city to measure the demographic information, the life satisfaction, and adjustment to life. As statistical analysis, frequencies, t-test, ANOVA, correlation, and factor analysis were used. The results were as follows: 1. The life satisfaction was classified into two factors; subjective satisfaction and other person's view of satisfaction. 2. The university students showed negative attitudes toward the life satisfaction. 3. There was significant difference between males and females. Compare to female students, male students responded more positively to the life satisfaction. 4. There were partially significant differences according to personal factors of students on the life satisfaction. 5. There were significant correlations between each variable of adjustments to life and life satisfaction.

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Case Study for Improving Lecture Satisfaction using S-NS Diagram (S-NS 다이어그램으로 강의 만족도 개선 사례 연구)

  • Ree, Sangbok
    • Journal of Korean Society for Quality Management
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    • v.43 no.4
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    • pp.489-498
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    • 2015
  • Purpose: This paper proposes S-NS diagram. S-NS diagram helps us find core factors which improve customer satisfaction. Methods: S-NS diagram draws a scatter diagram based on marks obtained from surveys consisting of several questions on satisfaction and non-satisfaction at the same time. S-NS diagram is divided into the 4 regions. We focused on region B which is High satisfaction and high non-satisfaction shown in S-NS diagram. Region B is the areas for needs to improve. Results: S-NS diagram can find few important factors which affect customer satisfaction. We improve Lecture Satisfaction using S-NS Diagram. Conclusion: S-NS diagram has been proven to be an effective method for improving customer satisfaction with a lecture satisfaction improvement example. We know S-NS diagram can use many fields including manufacture and service areas.

Factors Influencing Student Satisfaction with the Fieldwork Course in LIS in South Korea

  • Cha, Sung-Jong;Bae, Kyung-Jae
    • Journal of Information Science Theory and Practice
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    • v.8 no.2
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    • pp.32-44
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    • 2020
  • This study attempts to draw the implications of student satisfaction with fieldwork courses in the library and information science (LIS) program in South Korea by determining the level of satisfaction experienced by students with practicums at a library and information service agency. LIS students with fieldwork experience were surveyed to assess their satisfaction and the factors affecting their satisfaction. Results from a multiple regression analysis revealed that from among factors of practicum settings, major-related attributes, and general attributes of respondents, "satisfaction with majors" and "interpersonal relationships" had a significant effect on satisfaction with practicums. Examining the six components of satisfaction with the course revealed that "practicum program" and "practicum setting" had a significant relationship with overall satisfaction. A selective intervention program to improve satisfaction with the course needs to be developed based on factors influencing overall satisfaction, focusing on "interpersonal relationship" and "satisfaction with majors.

The Effects of Role Satisfaction and Role Strain on the Marital Satisfaction of Employed Wives (취업주부의 역할 만족도와 역할 긴장도가 결혼만족도에 미치는 영향)

  • Park, Ju-Hee
    • Journal of Families and Better Life
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    • v.29 no.6
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    • pp.201-216
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    • 2011
  • The purpose of this study is to investigate the effects of role satisfaction and role strain of employed wives on their marital satisfaction. Data were collected from 297 employed wives who are also mothers and reside in the city of Seoul and the province of Gyeonggi-do. Our findings are also as follows: First, employed wives showed a relatively high level of marital satisfaction. Second, when employed wives experienced less role strain, they experienced more role satisfaction. At the same time, when employed wives experienced greater role satisfaction, they also experienced greater marital satisfaction. It was also found that when employed wives experienced greater role strain they experienced less marital satisfaction. Third, our analysis partially confirmed that there were only three variables that significantly affected marital satisfaction; the age of the employed wife, the level of role satisfaction and the level of role strain.

The Effects of Fashion and Beauty Consumption Behavior on Self-Satisfaction (패션 및 뷰티소비행동이 자기만족도에 미치는 영향)

  • Park, Hyun-Ju;Park, Sook-Hyun
    • Journal of the Korean Society of Clothing and Textiles
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    • v.35 no.11
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    • pp.1285-1296
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    • 2011
  • This study examines the effects of fashion and beauty consumption behavior on self-satisfaction. A questionnaire method was used for the study method and the subjects of the study were females in their 20s- 50s. A total of 580 sets of questionnaires were distributed and 554 sets were used for the final analysis; in addition, SPSS 12.0 statistics program was utilized for factor analysis, reliability analysis, correlation analysis, one-way ANOVA, Duncan test and multiple regression analysis. The results of this study were: First, the factors of fashion consumption behavior are composed of physical supplementation, social symbolism, appearance styling, sexuality and conformity and those of beauty involvement consisted of hair styling, skin management, make-up and body shaping. Self-satisfaction was divided into living satisfaction, appearance satisfaction, economic satisfaction and interpersonal relations satisfaction. Second, (because of the examination of the effects of fashion consumption behavior on self-satisfaction) fashion physical supplementation and appearance styling of fashion consumption behavior influenced living satisfaction and interpersonal relations satisfaction for females in their 20s. However, fashion consumption behavior did not influence satisfaction for those in their 30s. It was shown that the social conformity factor of fashion consumption behavior influenced appearance satisfaction of self- satisfaction for those in their 40s and the conformity factor of fashion consumption behavior gave a negative influence on life satisfaction and economic satisfaction of self-satisfaction for those in their 50s. It was found (for beauty consumption behavior) that the body-shaping factor influenced economic satisfaction and interpersonal relations satisfaction of self-satisfaction for all age levels.

Mediating Effect of Job Satisfaction in the Impact of Depression on Life Satisfaction of the Working Elderly (경제활동 노인의 우울이 삶의 만족도에 미치는 영향에 있어 일 만족도의 매개효과)

  • Oh, Yeong-Kyong
    • The Journal of the Korea Contents Association
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    • v.19 no.6
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    • pp.271-280
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    • 2019
  • Purpose: The purpose of this study was to examine the effect of depression and job satisfaction on life satisfaction of the elderly and prove the mediating effect of job satisfaction. Methods: This study is a pathway analysis study using 3060 working elderly. This study was performed as secondary analysis using the data from the 2017 Korean Elderly Examination Survey. Data were analyzed using descriptive statistics, correlation analysis and pathway analysis. Results: Depression, job satisfaction and life satisfaction showed significant correlation. Life satisfaction was directly affected by depression(.38, p=.019) and job satisfaction(.22, p=.009). Job satisfaction was also directly affected by depression(.20, p=.009). Depression was mediated by job satisfaction in affecting to life satisfaction. Conclusion: Depression and job satisfaction affect to life satisfaction of the working elderly and life satisfaction is affected by depression via job satisfaction. It suggests that it needs to provide nursing intervention for job satisfaction for life satisfaction of the working elderly.

Effect of Five Star Hotel Restaurant Cook's Emotional labor on Job Satisfaction and Customer Orientation

  • KIM, Hey-Sook
    • East Asian Journal of Business Economics (EAJBE)
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    • v.8 no.2
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    • pp.1-14
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    • 2020
  • Purpose - The current study analyzes effects of hotel restaurant cook's emotional labor on job satisfaction and customer orientation. Research design and methodology - In order to achieve the current study's goal, sample was extracted targeting cooks working in 5-stars hotels located in Seoul considering spatial and time limitation. Method of research was direct research method with survey. Survey was conducted from April 1st, 2018 to April 20, 2018 (approximately 20 days). Total of 300 surveys were distributed to cooks working in 5-stars hotels located in Seoul, and among those 250 surveys were returned. Among returned 250 surveys, 246 surveys. Results - First, in order to test H1, effect of hotel restaurant cook's emotional labor on job satisfaction (satisfaction on superior and coworker) was analyzed. Second, in order to test H2, effect on hotel restaurant cook's emotional labor on job satisfaction (satisfaction on compensation and promotion) was analyzed. Third, satisfaction on superior and coworker had statistically significantly positive effect on customer orientation, while satisfaction on compensation and promotion did not have statistically significant effect. Conclusions - First, deep acting had statistically significantly positive effect on job satisfaction (satisfaction on superior and coworker), while surface acting did not have statistically significant effect. Second, both deep and surface acting had statistically significantly positive effect on job satisfaction (satisfaction on compensation and promotion). Third, satisfaction on superior and coworker had statistically significantly positive effect on customer orientation, while satisfaction on compensation and promotion did not have statistically significant effect.