• Title/Summary/Keyword: SUBWAY

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A Study on customer satisfaction with self technological - based product (정보화시대의 무인자동화 제품디자인이 고객만족에 미치는 영향에 관한 연구 - 중요사건기법(critical incident technique)을 중심으로 -)

  • 박종찬
    • Archives of design research
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    • v.17 no.3
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    • pp.283-292
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    • 2004
  • Today's fast-paced world is becoming increasingly characterized by technology-facilitated transactions. Growing numbers of customers interact with technology to create service outcomes instead of interacting with a service firm employee. Self-service technologies provide technological interfaces that enable customers to produce a service independent of direct service employee involvement. To investigate on the customer satisfaction with self-technological based product design in Subway. I used the critical incident technique developed by Flanagan(1954) with quantitative measures of attributions. In this research, it results that customers are considered more important the value of technological-function and easy to use than the aspect of automated machine. It is likely that the technological aspect of many self-service options has a unique influence on customer perceptions of self-service encounters. Also, Research has shown that customer's needs are defined as situations in which external environmental factors add a sense of urgency to the transaction and saved time. On the other hand, customers realize that their favorable image of self-technological based product follows as ; first, customers prefer to the simple & modern image on the aspect of product design, secondly, customers prefer to the hitech-functional image to do its job fast in a short time by automated technology on the aspect of functional service, thirdly, customers prefer to the comfortable and sanitary image to be suitable for the underground circumstance.

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Method for Extracting Features of Conscious Eye Moving for Exploring Space Information (공간정보 탐색을 위한 의식적 시선 이동특성 추출 방법)

  • Kim, Jong-Ha;Jung, Jae-Young
    • Korean Institute of Interior Design Journal
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    • v.25 no.2
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    • pp.21-29
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    • 2016
  • This study has estimated the traits of conscious eye moving with the objects of the halls of subway stations. For that estimation, the observation data from eye-tracking were matched with the experiment images, while an independent program was produced and utilized for the analysis of the eye moving in the selected sections, which could provide the ground for clarifying the traits of space-users' eye moving. The outcomes can be defines as the followings. First, The application of the independently produced program provides the method for coding the great amount of observation data, which cut down a lot of analysis time for finding out the traits of conscious eye moving. Accordingly, the inclusion of eye's intentionality in the method for extracting the characteristics of eye moving enabled the features of entrance and exit of particular objects with the course of observing time to be organized. Second, The examination of eye moving at each area surrounding the object factors showed that [out]${\rightarrow}$[in], which the line of sight is from the surround area to the objects, characteristically moved from the left-top (Area I) of the selected object to the object while [in]${\rightarrow}$[out], which is from the inside of the object to the outside, also moved to the left-top (Area I). Overall, there were much eye moving from the tops of right and left (Area I, II) to the object, but the eye moving to the outside was found to move to the left-top (Area I), the right-middle (Area IV) and the right-top (Area II). Third, In order to find if there was any intense eye-moving toward a particular factor, the dominant standards were presented for analysis, which showed that there was much eye-moving from the tops (Area I, II) to the sections of 1 and 2. While the eye-moving of [in] was [I $I{\rightarrow}A$](23.0%), [$I{\rightarrow}B$](16.1%) and [$II{\rightarrow}B$](13.8%), that of [out] was [$A{\rightarrow}I$](14.8%), [$B{\rightarrow}I$](13.6%), [$A{\rightarrow}II$](11.4%), [$B{\rightarrow}IV$](11.4%) and [$B{\rightarrow}II$](10.2%). Though the eye-moving toward objects took place in specific directions (areas), that (out) from the objects to the outside was found to be dispersed widely to different areas.

Development of Tunnel-Environment Monitoring System and Its Installation III -Measurement in Solan Tunnel- (터널 환경 측정 시스템 개발 및 측정 III -솔안터널 측정결과 분석-)

  • Park, Won-Hee;Cho, Youngmin;Kwon, Tae-Soon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.5
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    • pp.637-644
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    • 2016
  • This paper is a follow-up to previous papers entitled, "Development of Tunnel-Environment Monitoring System and Its Installation" I [1] and II [2]. The target tunnel of these studies is the Solan Tunnel, which is a loop-type, single-track, 16.7-km-long tunnel located in mountainous terrain and passing through the Baekdudaegan mountain range. It is an ordinary railway tunnel designed for both freight and passenger trains. We analyzed the environmental conditions of the tunnel using temperature and humidity data recorded over approximately one year. The data were recorded using the Tunnel Rough Environment Measuring System (TREMS), which measures environmental data in subway and high-speed train tunnels and is installed in three locations inside the tunnel. Previous studies analyzed environmental conditions inside tunnels located in or near a city, whereas the tunnel in this study is located in a mountainous area. The tunnel conditions were compared with those measured outside the tunnel for each month. Hourly changes during summer and winter periods were also analyzed, and the environmental conditions at different locations inside the tunnel were compared. The results are widely applicable in studies on the thermal environment and air quality of tunnels, as well as for computer analysis of tunnel airflow such as tunnel ventilation and fire simulations.

Analyzing the Productivity of Korean Rail Transit Authorities: A Nonparametric Malmquist Approach (한국 도시철도 운영기관의 생산성 : 비모수적 Malmquist 접근법에 의한 분석)

  • Kim, Min-Jung;Kim, Sung-Soo
    • Journal of Korean Society of Transportation
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    • v.22 no.6
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    • pp.35-47
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    • 2004
  • Using data envelopment analysis, this paper annually estimates Malmquist total factor productivity indices and decomposes them into productive efficiency change, technical change, and scale change components for three publicly-owned rail transit properties: the Seoul Subway Corporation(SSC), the Seoul Metropolitan Electrified Railways Sector of Korea National Railroad (SMESRS) and the Busan Urban Transit Authority (BUTA). The paper then conceptualizes that the property produces a single output(car-kilometers) using four inputs(labor, electricity, car and maintenance, and track) and uses unbalanced panel data consisted of annual observations on SSC, SMESRS and BUTA. The results show that the average annual growth rate of productivity of the three properties is 6.6 percent, which is 0.5 percent less than the average annual increasing rate of their labor price. They also show that the greatest part of the growth in productivity is explained by technical change and to a lesser degree by scale change and changes in productive efficiency though each of the three components contributes more than 20 percent to the growth in productivity, These results suggest that the three properties should base the increasing rate of their wages on the growth rate of their productivity and utilize existing technologies more efficiently prior to introducing new ones to raise their productivity, and that all the three components should be considered to evaluate their productivity more correctly.

An Analysis of Effectiveness for Permissive Warrants on the Restrictive Left-Turn Signal Control in Urban Arterial Roads (도시 간선도로에서 제한적 좌회전 신호운영의 적용기준 및 효과분석에 관한 연구)

  • Jeong, In-Taek;Lee, Yeong-In
    • Journal of Korean Society of Transportation
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    • v.27 no.5
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    • pp.17-28
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    • 2009
  • There are many limitations in dealing with rapidly changing traffic demand in urban cities. Thus recently, traffic operation and management skills are more emphasized rather than the expansion of traffic facilities. In particular, in the interrupted flow formed by signalized intersections, it is quite important to give optimal signal timing to each intersection with consideration of progression. However, as fixed signal times per direction can affect passing capacity in signalized intersections, the present four-signal phase including a left-turn signal has many limitations, including reduction of directional road capacity when traffic demand is increases dramatically during peak hours. Because of this problem, lots of studies about internal metering techniques for oversaturated signal control skills have progressed but these techniques are not used widely due to the absence of detectors for queue sensing in real-time signal control systems. In this research, a new methodology called the "restrictive left-turn signal control", which is already used at the intersection above Samsung subway station, is suggested in order to reduce control delay of urban arterial roads. The restrictive left-turn signal control allows a driver to make a U-turn and then a right turn instead of turning left in that intersection. With this change, the restrictive left-turn signal control can contribute to increased intersection capacity by reducing the number of signal phases and maximizing the through phase time. However, road structure and traffic conditions at the target intersections should be considered before the adoption of the proposed signal control.

A Study on Mode Choice of Trips to Sport Facilities Using SP Survey Data (SP조사자료를 활용한 스포츠시설 이용 수단선택에 관한 연구)

  • KIM, Joo Young;LEE, Seungjae;KIM, Jae-Young;PARK, Hyeon
    • Journal of Korean Society of Transportation
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    • v.35 no.3
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    • pp.197-209
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    • 2017
  • With the advent of age that people spend more time and money on leisure activities, there is increasing interest in professional sport games. The location of large scale sport facilities has substantial impacts on existing transportation pattern because the facility attracts and generates massive traffic volume within a short period of time. This study aims to develop a mode choice model of leisure trips of which the destinations are a sport facility. A structured SP (stated preference) survey questionnaires were developed through an experimental design, and professional sport spectators were asked to state their preference in the choice of transport mode to the sport facility. The survey results show that public transportation is preferred to passenger cars for their trip to big sports event, implying that the convenience of back home trip after the event is an important factor of their mode choice. This study is a rare research on the trip pattern to sports complex in Korea, which provides policy implications on the provision of mass transit including subway system to large scale sport complexes. And it is also expected that this study contributes to future researches on leisure trip pattern.

Analysis of the Factors Affecting on Internal Population Migration in Seoul Metropolitan Area (수도권 도시유형별 내부 인구이동 영향요인 분석)

  • Kim, Sang-Won;Lee, Hoon-Rae
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.9
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    • pp.737-744
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    • 2016
  • Seoul Metropolitan Area has been changed by fierce internal migration during the last several decades. To determine the regional structure, we analyzed the in-and-out migration pattern and main factors affecting the intense of mobility. The migration within metropolitan city and province shows that in Seoul, Songpa and Dobong Gu gained a large population, in Incheon, Namdong Gu experienced a huge population influx, and in Gyeonggi Province, Hwasung, Yongin and Paju city gained a great population. In Seongnam, Suwon city lost a lot of population. These population gains and losses came from mainly residential redevelopment projects in the metropolitan city and new land development projects in Gyeonggi Province. The main factors affecting the intense of mobility diverse from city characters. In central type cities, house price gets the more population influx. In job-housing balanced cities, total income growth rate, housing supply rate and roads cause in-migration. In bed-town type cities, the increase of housing supply rate and parks increase the population. In suburban type cities, business density, housing supply rate, housing, subway station number and educational facilities increase population from outside the city. So, we have to prepare more detailed urban and housing policy responses.

An Analysis on Evacuation Scenario at Metro-stations using Pedestrian Movement-based Simulation Model (보행류 기반 도시철도역사 평가 시뮬레이터를 활용한 대피 시나리오 분석)

  • You, So-young;Jung, Rea-hyuck;Chung, Jin-hyuck
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.15 no.2
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    • pp.36-49
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    • 2016
  • A subway system is one of the major transportation modes at a metropolitan area. When it meets the other lines, the metro station, so-called transferring station, is usually threatened by severe pedestrian congestion and safety issue of transit users including the transportation vulnerable. Although transportation planners forecast travel demand at the beginning, it is not easy to predict pedestrian flows precisely for a long term if land use plans have dramatically changed. Due to expensive costs, structural extension of metro stations is limited. Therefore, it requires efficient and technical improvements as meeting the demand of pedestrian and physical characteristics. In this study, the core mechanism of pedestrian movement-based simulation model was introduced and evacuation scenarios were analyzed with the developed model. As a result, the multiple optimal routes for unexpected events at the solid space of the multiple stories are easily searched through the simulator and in the case of Sadang Station, travel time can be reduced by 60% when the evacuation information and intuitive design are provided.

Modeling the Distribution Demand Estimation for Urban Rail Transit (퍼지제어를 이용한 도시철도 분포수요 예측모형 구축)

  • Kim, Dae-Ung;Park, Cheol-Gu;Choe, Han-Gyu
    • Journal of Korean Society of Transportation
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    • v.23 no.2
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    • pp.25-36
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    • 2005
  • In this study, we suggested a new approach method forecasting distribution demand of urban rail transit usign fuzzy control, with intend to reflect irregularity and various functional relationship between trip length and distribution demand. To establish fuzzy control model and test this model, the actual trip volume(production, attraction and distribution volume) and trip length (space distance between a departure and arrival station) of Daegu subway line 1 were used. Firstly, usign these data we established a fuzzy control model, nd the estimation accuracy of the model was examined and compared with that of generalized gravity model. The results showed that the fuzzy control model was superior to gravity model in accuracy of estimation. Therefore, wwe found that fuzzy control was able to be applied as a effective method to predict the distribution demand of urban rail transit. Finally, to increase the estimation precision of the model, we expect studies that define membership functions and set up fuzzy rules organized with neural networks.

Investigations on Public Perception of Science Articles in the Mass Media and Understanding of Scientific Terms Used in High Frequency in Science Articles (대중매체의 과학기사에 대한 대중들의 인식과 고빈도로 사용되는 과학용어에 대한 이해도 조사)

  • Yun, Eunjeong;Park, Yunebae
    • Journal of The Korean Association For Science Education
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    • v.39 no.4
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    • pp.535-544
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    • 2019
  • In order to find out whether the traditional mass media in our society are sufficiently functioning as a vehicle of providing scientific information to the public outside the school education, public perception of science articles in mass media and scientific terms used in high frequency in science articles have been examined. To investigate the public perception on science articles, a questionnaire was constructed about the usefulness, importance, access frequency, and understanding of science articles. The questionnaires were conducted in areas with high flow populations such as train stations or subway stations. A total of 425 responses were used for analysis. In order to extract high frequency scientific terms used in science articles, two television companies and two newspapers were designated as target media, and their texts on science articles reported over the last 17 years were collected to investigate the frequency of scientific terms used. Based on the frequency, we conducted the self-report comprehension test for the top 100 scientific terms. The results of this study show that the public in our society has relatively high perception of the importance and usefulness of science articles, however, reading and understanding the articles seems to be somewhat difficult. In addition, the scientific terminology used in science articles has a high degree of comprehension for those of higher education, natural sciences majors, and men. In addition, scientific terms with high understanding degree were characterized according to gender, age, educational background, and field of major.