• 품질경영학회지
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• 제36권4호
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• pp.102-116
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• 2008

The most widely used models to study the quality of service are the SERVQUAL and SERVPERF models that measure service mechanisms. This paper is to estimate service efficiency and consistency for Retail Industry. We tried to measure the service quality and overall satisfaction by using DEA and PCI, degree of combination and top2box which is a little bit different methodology from traditional ones. Rather than using the usual method of converting the service quality index by mean value, the Service Efficiency Index(SEI) and Service Quality Consistency Index(SQCI) are used to measure the efficiency and consistency level, which in turn can be used as the new service quality indices. The result of SEI and SQCI show the efficiency frontier in retail industry that 6 DMUs are analyzed relative efficient DMUs, 12DMUs are inefficient DMUs and retail Industry consistency level appeared low(0.35-0.47) Also, there is a significant difference in terms of efficiency and consistency in the each retail industry. Finally, we showed the summarized result as the Effi-Con Matrix.

• 한국자원식물학회지
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• 제33권6호
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• pp.586-596
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• 2020

Chionanthus retusus has been used for landscaping and gardening trees, foods and medicines. This study was carried out to analyze the effect of fertilization on the growth performance of container seedlings (1-year-old) in C. retusus. We used multifeed 19 (MF) as a fertilizer, and measured the height, root collar diameter (RCD), biomass, seedling quality index (SQI) chlorophyll contents and chlorophyll fluorescence of the seedlings. The findings of this paper showed that the height, RCD, H/D ratio, T/R ratio and the fresh and dry weight of seedlings increased after fertilization. The moisture content of the stem and root did not show any significant difference among fertilizations, except in the case of the leaf. Production distribution such as the dry weight ratio of leaves and the stem dry weight ratio of fertilized seedlings had a higher value than that of non-treatment. SQI was the highest in MF 1,000 mg/L and 2,000 mg/L treatment. Chlorophyll contents (SPAD value) also increased with the increase in fertilization concentrations. Chlorophyll fluorescence (F_v/F_m) showed the highest value of 0.8 in MF 2,000 mg/L treatment.

• Ocean and Polar Research
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• 제38권3호
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• pp.171-184
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• 2016

In order to assess the level of contamination and identify the priority contaminants in the Busan coast, intensive sediment sampling was conducted and persistent organic pollutants and heavy metals were analyzed. The Sediment Quality Index (SQI) was derived based on the contaminant data by comparing with Sediment Quality Guidelines (SQGs) established in Korea, Canada, and Australia/New Zealand. Toxic contaminants were found to be widely distributed across the coast. Among organic contaminants, PAHs showed the highest concentration, followed by butyltins, nonylphenols, PBDEs, DDTs, PCBs, HCHs and CHLs. Heavy metals were also abundantly detected with the highest concentration of Zn followed by Cu > Cr > Pb > Ni > As > Cd > Hg. Compared to organic contaminants, most heavy metals, except for Cu and Hg, were homogeneously distributed along the coast in a good relationship with total organic carbon of sediment particles. In general, the concentrations of organic compounds and heavy metals were highest at the inner part of harbor areas with a tendency to decline from inside areas to the outside, indicating the high loading of pollutants from harbors. A high exceedance for low-SQGs and high-SQGs was found for TBT, p'-DDT, p,p'-DDD, Cu and Zn. The SQI scores calculated from low-SQGs and high-SQGs were in the range of 18-100 and 54-100, respectively. The inner part of Busan Harbor, Dadaepo Harbor, and Gamcheon Harbor were observed as being regions of concern. Overall, TBT, Cu, and p,p'-DDT were the chemicals most frequently exceeding SQGs and influencing SQI scores.

• 한국산림과학회지
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• 제103권4호
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• pp.556-563
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• 2014

본 연구는 시설양묘과정에서 편백 용기묘(2-0묘) 생산을 위해 요구되는 적정 용기의 구 용적 및 생육밀도를 구명하고자 수행하였다. 용기 20구(400 mL/구, 150본/$m^2$), 24구(320 mL/구, 200본/$m^2$), 35구(240 mL/구, 260본/$m^2$)에서 편백의 근원경, 간장, 생체량, 뿌리밀도 및 묘목품질지수를 조사 분석하였다. 용기에 따른 근원경, 간장, 생체량, 뿌리밀도 및 묘목품질지수는 20구 용기에서 유의적으로 가장 높은 값을 보였지만, H/D율과 T/R률은 용기에 따른 차이가 없었다. 단위 면적 당 총 물질생산량은 35구에서 가장 낮았으며, 20구와 24구 용기에서는 유의적 차이가 없었다. 또한, H/D율과 T/R률을 제외한 근원경, 간장, 물질생산량, 뿌리밀도 및 묘목품질지수는 용기 구 용적과는 정의상관관계, 생육밀도와는 부의 상관관계를 보였다. 본 결과를 바탕으로 시설양묘 단계에서 편백 2-0묘는 20구(400 mL/구, 150본/$m^2$) 용기가 적정 규격으로 판단된다. 편백 2-0묘 생산을 위한 적정 용기의 선정으로 우량 묘목 생산 및 경제적 비용 절감 효과와 함께 우수한 조림 성과를 거둘 수 있을 것으로 기대된다.

• 한국산림과학회지
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• 제109권1호
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• pp.31-40
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• 2020

본 연구는 기후변화와 관련하여 양묘과정에서 온도와 강수 변화에 따른 주요 침엽수의 생존 및 생장 특성 변화를 알아보고자 수행하였다. 소나무와 낙엽송 노지묘(1-0)를 대상으로 대조구 기준 3℃의 온도를 상승시키거나 ±40%의 강수를 조절한 6처리 생육환경[온도 2처리(대조: TC, 증가: TW) × 강수 3처리(대조: PC, 감소: PD, 증가: PI)] 실외 실험구를 조성하였으며, 생존율, 근원경, 묘고, 물질생산량 및 묘목품질지수 변화를 조사하여 이원분산분석을 수행하였다. 소나무는 온도와 강수 처리에 따른 생존율 차이가 없었지만, 강수가 증가할수록 묘목품질지수가 낮아지는 경향을 보였다. 낙엽송은 온도 상승과 강수 감소에 따라 고사율이 증가하였으며, 묘목품질지수는 두 요인 간 상호작용을 보이면서 온도대조-강수증가 처리구에서 가장 낮게 나타났다. 따라서 양묘과정에서 소나무는 강수 증가, 낙엽송은 온도 증가 또는 강수 감소에서 낮은 묘목 생산량과 품질이 예상되며, 기후변화에 따른 두 수종의 특이적 민감도를 확인할 수 있었다. 향후 지구온난화와 가뭄·폭우 등의 강수 변화에 의해 수종별 묘목 생존과 품질의 변화가 예상되기 때문에 각 수종의 생육 반응 특성에 따른 적합한 양묘시업 대응 전략이 필요할 것으로 판단된다.

• 한국토양비료학회지
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• 제49권5호
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• pp.572-576
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• 2016

Soil quality assessment is an important tool for environmental management in an agricultural field. It can be used to evaluate the health of the soils and to establish the basis for sustainable urban agriculture and soil management. For this study, the chemical properties of the soils used for urban agriculture were examined. Results of the soil analysis for chemical properties were applied to soil quality assessment system, which is composed of principal component analysis, application to scoring function and derivation of soil quality index (SQI). Soil pH, electrical conductivity (EC), organic matter (OM), total nitrogen (T-N) were determined for minimum data set (MDS) according to principal component analysis. Based on the results of scoring for four indicators (pH, EC, OM, T-N), soil pH was the indicator that needs the most urgent management. Results of SQI derivation showed that many of the urban farms appeared to be insufficient score in comprehensive soil quality assessment. In conclusion, soil management practices based on scores derived from soil chemical indicators need to be carried out to maintain sustainable urban agricultural soil environment and to provide easy-to-understand information to urban farmers.

• 농업생명과학연구
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• 제46권2호
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• pp.63-73
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• 2012

본 연구에서는 소나무 용기묘와 노지묘를 대상으로 조림과정에서 5가지 시비 처리(무시비, 심층시비 20, 50, 100g 및 표층시비 20g)에 따른 생존율, 생장 특성 및 묘목품질지수를 조사 분석하였다. 조림지에 묘목 식재 시 시비처리에 따른 생존율은 처리구별 뚜렷한 차이가 없었으며, 심층시비 100 g 시비를 실시하여도 과량 시비에 의한 피해를 보이지 않았다. 소나무 용기묘와 노지묘의 연차별 근원경과 묘고 생장은 심층시비 100 g에서 가장 높았으며 또한, 물질생산량과 묘목품질지수에서도 생장 특성과 같은 경향이 나타났다. 모든 시비 처리구에서 전반적으로 용기묘가 노지묘보다 우수한 생장을 보였으며, 적정 시비 처리에 따른 효과 또한 용기묘가 노지묘보다 더 높은 것으로 조사되었다.

• 농업과학연구
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• 제46권1호
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• pp.93-102
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• 2019

The materials of artificial soils in the production process of container seedlings have a great influence on plant growth. Peat moss, vermiculite, and perlite have been used as major components of artificial soils for many years; however, they could decrease carbon fixation carried out by the soil and cause environmental problems such as a change in the water quality. Thus, environmental friendly materials to replace them must be developed. The purpose of this study was to verify the optimum additive materials of artificial soils and their mixed ratios for the growth and seedling quality index (SQI) of Quercus serrata. Rice husk, mushroom sawdust, and pine bark were each used as an additive material and mixed into the growth medium at 10% and 20% of the total volume. There was no significant difference in the height growth of Q. serrata. The 20% mushroom sawdust decreased the root collar diameter by 23.4% compared to the control. The total dry weight was highest with the 10% rice husk and was significantly lower by 10.3% for the 20% mushroom sawdust compared to the control. Additionally, the SQI for all the treatments showed no tendency to increase compared with the control. Thus, this study showed the possibility of recycling biomaterials from agriculture and forest for seedling production. This method could reduce environmental problems and help eco-friendly nurseries to achieve a carbon negative impact by the recycling of by-products.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2009년도 춘계학술대회
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• pp.501-510
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• 2009

Recently, there has been growing interest in the financial and economic effectiveness of service quality and customer satisfaction. It means that the final goal of customer satisfaction is the maximization with firms' financial performance, enterprise could survive through the creation of continuous financial performance. Companies are working in various ways to identify the direct relationship of service quality and customer satisfaction with financial and economic effectiveness in order to justify and validate customer satisfaction management. In this study, the influence of customer satisfaction on the financial performance is examined. Customer satisfaction index, the key non-financial performance measure has significant association with firms' financial performance index. Moreover, high customer satisfaction has a competitive advantage, so it can be the key success factor of firm's financial performance improvement.

• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 2009년도 추계학술대회
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• pp.109-114
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• 2009

Recently, there has been growing interest in the financial and economic effectiveness of service quality and customer satisfaction. It means that the final goal of customer satisfaction is the maximization with firms' financial performance, enterprise could survive through the creation of continuous financial performance. Companies are working in various ways to identify the direct relationship of service quality and customer satisfaction with financial and economic effectiveness in order to justify and validate customer satisfaction management. In this study, the influence of customer satisfaction on the financial performance is examined. Also, we have analyzed customer satisfaction by comparing financial outcome of each industry Customer satisfaction index, the key non-financial performance measure has significant association with firms' financial performance index. Moreover, high customer satisfaction has a competitive advantage, so it can be the key success factor of firm's financial performance improvement.