• 제목/요약/키워드: SATISFACTION LEVEL

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전문도서관의 문화행사 참가에 따른 이용자들의 도서관 만족도 및 인식도에 관한 연구 - K전문도서관을 중심으로 - (A Study on the Users' Levels of Satisfaction and Recognition after Participating in Cultural Events in the Special Library: Focusing on K Special Library)

  • 박상욱;남영준
    • 한국비블리아학회지
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    • 제31권2호
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    • pp.27-51
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    • 2020
  • 이 연구는 전문도서관 이용자들을 대상으로 전문도서관의 문화행사의 개최와 참가 도서관에 대한 만족도와 인식도 등에 미치는 영향을 분석하였다. 이를 위해 실제 K 전문도서관에서 독서 활동 행사와 독서 진흥 행사, 전시 행사, 강연 행사 등을 시행하였다. 시행 후 참여자들 대상으로 도서관 서비스에 대한 만족도와 재이용의도, 인식도와의 영향관계를 분석하였다. 이와 같은 분석을 통해 전문도서관에서 제공한 문화행사에 참가한 전문도서관 이용자들은 도서관 이용과 서비스 만족도, 재이용의도 및 권유 의도, 인식도에 모두 영향을 주는 것으로 나타났다. 한편 장서만족도 부분에는 문화행사의 참여와 개최에 실제적인 유의미한 영향관계는 나타나지 않았다.

청소년기 자녀가 인지한 아버지와의 의사소통 만족에 관한 연구 - 가족의 응집성과 적응성을 중심으로- (A Study on the Communication Satisfaction with Father Perceived by Adolescents - Focused on the Family Cohesion and Adaptability -)

  • 박옥임;이경주
    • 한국농촌생활과학회지
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    • 제4권2호
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    • pp.99-114
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    • 1993
  • This study is conducted to find out what differences are made on among home-environmental variables, family cohesion, adaption and communication, and to define what variables influence to communication satisfaction of adolescent children. Questionaire survey method was used. The subjects of this study were 578 male and female middle school students living in Kwangiu from July 6, 1992 to July 15, 1992. For the statistical analysis of data, frequency distribution, percentage, average, standard deviation, T-test, F-test, Pearson's correlation and regression analysis were performed. The main findings were as follows : 1) Family cohesion and adaptability variables showed significant difference according to adolescent's sea age, father's education level, income level, occupation and father's religion. 2) Communication showed significant difference according to adolescent's sex, age, father's age, education level, income level, occupation and father's religion. 3) Communication satisfaction showed significant difference about adolescent's age, father's income level. 4) Communication satisfaction showed significant difference by high level in reference to family cohesion and adaptability. 5) Communication satisfaction in reference to communication showed significant difference. 6) The most influential variable on communication satisfaction between fathers and their adolescents children was active response and marked positive influence in order family adaptability, friendly nonverbalism.

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일부 치위생과 학생의 학과선택 동기 및 적응도 (A study on motivation for major choice and major adaptation among some dental hygiene students)

  • 장계원;이지영;정미경
    • 한국치위생학회지
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    • 제13권2호
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    • pp.335-342
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    • 2013
  • Objectives : The purpose of this study was to examine the satisfaction level of students with a job tour program and their major and their adaptation to their major in an effort to provide some information on student guidance and the improvement of dental hygiene education. Methods : The subjects in this study were 269 freshmen to find out their views of job tour and the relationship of their general characteristics and motivation of major choice to satisfaction level with their major and adaptation to the department, t-test and one-way ANOVA were carried out. And correlation analysis was made to look for connections among major satisfaction, major adaptation and satisfaction with job tour. Results : 1. As for the choice of major, the biggest group of 128 students (47.6%) made a decision on their own. 2. In regard to satisfaction level with their major, the freshmen got $3.55{\pm}0.67$, and the sophomores got $3.36{\pm}0.66$. There was a significant difference according to academic year(p<0.05). 3. Concerning the links between motivation for major choice and major satisfaction, the students who chose their major in consideration of their own aptitude or personality got the highest marks of $3.96{\pm}0.64$(p<0.05). 4. As to satisfaction level with the job tour program, they were most satisfied with field trip($4.03{\pm}0.74$). 5. Regarding the correlation among major satisfaction, major adaptation and satisfaction with the job tour program, there was a significant correlation among all the variables(p<0.01). Conclusions : The students who gave priority to their own aptitude and personality in choosing their major were more satisfied with their major and were better adapted to that. Therefore it's required to consider how to boost the satisfaction level of students with their major and their adaptation to that.

초기 산욕부의 간호요구도와 만족도에 관한 연구 (A Study on the Nursing Needs and Satisfactions of Early Postpartum Women)

  • 유연자;이은주
    • 여성건강간호학회지
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    • 제5권3호
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    • pp.389-409
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    • 1999
  • This study was carried out to identify the differences between nursing needs and levels of satisfaction of postpartum women during the early postpartum period. The goal of this study was to obtain needed to develope the nursing quality for postpartum women. The subjects were 87 postpartum women who had vaginal delivery at 2 general hospital and 2 maternity hospital in the Ulsan City. The period for the data collection was from June 1 to 29, 1999. The data was gathered using an 98 items questionnaire which was a modified version of a questionnaire the developed by Y. J. Chun. Results found are as follows : 1. The general characteristics of the subjects : The majority of subjects were 25-29 yrs. (57.5%), high school and college graduates(96.5%), unemployed(75.9%), middle ranged economics(93.1%), had no religion(43.7%), male baby(52.9%), birth weight 3-3.5Kg(49.4%), wanted pregnancy(96.6%), no abortion history(50.6%), had antenatal care(89.7%), had prenatal education(32.2%), postnatal education(42.5%), intended breast feeding (46.0%), had resonable self confidence about self(20.7%), infant care(36.8%) and nuclear family pattern(82.3%). 2. The level of nursing needs of overall nursing care(3.93) and the levels of satisfaction(3.86) was relatively high. The nursing needs by category of nursing care, the highest need was in the emotional and psychological care(4.09), and the lowest need was in physical need(3.73). The satisfactions by category of nursing care, the highest satisfaction was in emotional and psychological care(4.11) and the lowest satisfaction was in education in self care(3.64). The significant differences between nursing needs and satisfactions were found on education in infant care(p=.005), and education in self care(p=.020). 3. Among items of physical care, 'accurate medication and treatment(4.21)', 'control of postpartum hemorrhage(4.13)', 'pain control and care of episiotomy wound (4.12)' and 'regular observation of postpartum conditions(4.09)' showed high nursing needs. 'Accurate medication and treatment(4.31)', 'regular observation of postpartum condition(4.24)', 'control of postpartum hemorrhage(4.22)' and 'pain control and care of episiotomy wound(4.12)' showed high satisfaction levels. 4. Among items of emotional and psychological care, 'personal treatment(4.32)', kind and faithful care(4.30)', 'detailed explanation on the treatment or nursing care(4.25)', 'adequate draping during the care and treatment(4.23)' and detailed explanation on a doubt(4.13)', showed high nursing needs, 'personal treatment(4.52)', 'kind and faithful care(4.45)', 'detailed explanation on a doubt(4.24)', 'detailed explanation on the treatment or nursing care(4.21)' and 'adequate draping during the care and treatment(4.18)' showed high satisfaction of nursing care. Difference between the level of nursing needs and satisfaction was significant except item of 'early contacts with their baby and breast feeding'. 5. Among items of environmental care, the highest level of need and satisfaction were on the items of 'neat bedding and clothes(4.05, 4.21)' and 'room cleansing or care of room(4.01, 4.28)'. Differences between the level of nursing care and satisfaction were 'room cleansing of care of room'. 6. Among items of educational needs on self care, 'sitz bath method(4.22)', 'high risk symptoms to immediate clinic visits(4.13)', 'the timing of tub bath(4.05)' and 'good secretion of breast milk(4.03)', showed high nursing needs, 'sitz bath method(4.22)' showed high satisfaction of nursing care. Differences between the level of nursing care and satisfaction were 'the timing of hair shampoo', 'the timing of tub bath', ' the method of pad change', 'postpartum exercise', 'good secretion of breast milk', 'maintenance of breast figure', 'contraindicated drugs in postpartum women', 'kegel exercise' and 'breast self examination'. 7. Among items of educational needs on infant care, 'immunization of infants(4.36)', 'symptoms of sickness to immediate clinic visits(4.28)'. 'safety and emergency care(4.28)', 'umbilical care(4.26)', 'feeding times and intervals(4.24)', 'normal growth and development of infant(4.24)' and 'infection control(4.22)', showed high level of nursing care, 'immunization of infants(4.21)', 'feeding times and intervals(4.17)', were high satisfaction items showed significant differences between the level of nursing care and satisfaction. 8. Relationship between nursing needs and levels of satisfaction among postpartum women were as follows : 1) Physical area : There were no significant differences in the level of nursing needs, but satisfaction levels were significantly different among 'working mothers', 'baby's weights', 'baby's sex', 'planning of feeding' and 'routes of receiving postpartum informations'. 2) Emotional and psychological area : The level of nursing needs were significantly different in the area of 'confidence in self care'. Satisfaction levels were significantly different among 'baby's sex', 'baby's weights', 'the confidence of infant care' and 'working mother'. 3) Environment area : There were on significant differences in the level of nursing needs, but satisfaction levels were significantly different among 'maternal age' and 'baby's weights'. 4) Education in self care : The level of nursing needs were significantly different among 'parity history' and 'type of family formation'. Satisfaction levels were significantly different among 'working mother', 'baby's sex', 'antenatal care', 'postpartum education', 'planning of feeding', 'routes of receiving postpartum informations'. 5) Education in infant care area : The level of nursing needs were significantly different among 'parity history'. Satisfaction levels were significantly different among 'baby's sex', 'receiving postpartum education or not' and 'working mother'.

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치위생과 학생의 임상실습 내용과 만족도 분석 (Analysis on the contents and satisfaction level of the dental hygiene students' Clinical Practice)

  • 박정희;송혜정;김혜영
    • 한국치위생학회지
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    • 제10권1호
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    • pp.197-213
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    • 2010
  • Objectives : This research identified the frequency and satisfaction level of the observation and performance practice during the clinical practice process conducted by dental hygiene students. With the goal of providing base data required for the development and operation of increasingly effective clinical practice program and for the improvement of the existing clinical practice training. Methods : The subjects in this study were 278 students of a university located in Masan. Survey comprised of 49 questions in 10 clinical practice domains was conducted. Results : 1. As for the observation practice by each grade, there was significant difference in oral radiology, pediatric dentistry, periodontology, oral surgery(p<0.05). As for the performance practice executed for each grade, there was significant difference in the oral radiology, preventive dentistry and oral surgery(p<0.05). As for the satisfaction level for each grade, there was significant difference in basic medical service(p<0.05). 2. As for the observation practice by each clinical practice institution, there was significant difference in oral medicine, oral radiology, preventive dentistry, prosthodontics, pediatric dentistry, orthodontics and oral surgery(p<0.05). As for the performance practice executed by each practice institution, there was significant difference in basic medical service, oral medicine, oral radiology, operative dentistry, prosthodontics, orthodontics, oral surgery(p<0.05). As for the satisfaction level by each practice institution, there was significant difference in the oral radiology, preventive dentistry, operative dentistry, prosthodontics, orthodontics, oral surgery(p<0.05). Conclusions : As for the satisfaction level for the clinical practice, basic medical service is the crimary care clinical practice which is most basic and that is executed the most in a dental clinic. Satisfaction level was the highest in the domains where there were extensive observation and practice frequency. By conducting observation and practice frequency in the clinical practice process by each clinical practice domain in a broad and diverse manner, it would be possible to improve the ability of the clinical practice trainees who improve their clinical work execution capability and satisfaction level on the clinical practice.

Effect of Price Image on Post-purchase Satisfaction and Repatronage Intention: Mediating Role of Price Fairness

  • Kim, Jae-Yeong;Im, Sang-Hyun
    • 유통과학연구
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    • 제15권1호
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    • pp.71-81
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    • 2017
  • Purpose - Consumers heuristically have a specific stereotype on the price level of individual retail format because each format provides them with a different level of purchase satisfaction and emotional benefits. However, if price image which is consumers' overall impression of the aggregate price level of a retailer does not match with their expectations, its price level would be perceived as unfair. It will eventually lead to dissatisfaction and decreased revisit intention. Focused on department store and discount store, this study was designed to verify whether the price fairness plays a role of mediating effect on two influential relationships between price image and post-purchase satisfaction, and price image and repatronage intention. Research design, data, and methodology - A main survey was conducted to 140 students and 128 effective responses were used for the related analysis. T-test, factor analysis, reliability test, and mediated regression analysis were performed. Six hypotheses were developed to examine the mediating effect of price fairness on the two influential relationships between price image and post-purchase satisfaction, and price image and repatronage intention. It was also examined whether the price image of two different retail format is formed differently or not. Results - People perceived the price images of the two retail formats differently. Overall price level of department store is much higher than that of discount store. Analysis results showed that price image did not solely have a significant influence on post-purchase satisfaction unless price fairness as a mediating variable is added. Price fairness turned out to be having a significant influence on relationship between price image and repatronage intention. It influences on repatronage intention directly and also via price fairness. Conclusions - Post-purchase satisfaction can be achieved only if people perceive the price image as fair no matter how the price level is high or low according to traits of retail formats. If they think it's not fair, they would disapprove of the rightness for the price image, and also express their dissatisfaction with it. Consumers willingly make repeated visits to a store if they are convinced of appropriate price level which is perceived as fair, and if they experienced a satisfaction with overall benefits a particular store offered.

농촌 고령자의 일상활동능력 및 우울감이 생활만족도에 미치는 영향 (The Effects of the Instrumental Activities of Daily Living and Depression on the Life Satisfaction of the Rural Elderly)

  • 조희금;이미영;강혜경;엄가영
    • Human Ecology Research
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    • 제52권6호
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    • pp.617-627
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    • 2014
  • The purpose of this study was to investigate the effects of the instrumental activities of daily living (IADL) and depression on the life satisfaction of the rural elderly. The research subjects of this study were 1,000 people aged 65 years and over living in the rural areas of Korea. The data were collected using a questionnaire with direct interviews and analyzed using SPSS ver. 18.0 for Windows. The results of this study were as follows: First, the rural elderly's depression was affected by the IADL, cost of living, education level, and farming variables. The higher the IADL, the more sufficient the cost of living, the higher the education level and the more the farming time that the rural elderly had, the lower was the level of depression that they had. Second, the life satisfaction of the rural elderly was affected by the cost of living, depression, IADL, need for life services, and gender. The more sufficient the cost of living, the lower the level of depression, the higher the IADL, the less the need for life services, the higher was the life satisfaction that they experienced. Third, the results of the path analysis revealed that life satisfaction was influenced both directly and indirectly. The factors that affected life satisfaction directly were the cost of living, IADL, need for life services, and gender. The factors that affect life satisfaction indirectly were the IADL, cost of living, education level, and farming. Among them, farming and education level influenced life satisfaction indirectly through the parameter variables of depression.

입 체조 프로그램에 참가한 노인의 만족도에 관한 조사연구 (A study on elderly people's satisfaction level with oral exercise program)

  • 황윤숙;조은별
    • 한국치위생학회지
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    • 제9권4호
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    • pp.795-807
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    • 2009
  • Objectives : This study was to examine the satisfaction level of participants in a oral exercise program geared toward the improvement of oral function, their reuse intention of the program and their willingness of recommendation in an effort to facilitate the advancement of the program. Methods : The subjects in this study were 85 senior citizens who used senior welfare centers and nursing homes in Seoul. A oral exercise program was implemented 24 times from April to June 2009, twice a week, and the selected elderly people participated in the program 20 times or more. An interview survey was conducted by two trained dental hygienists, and the collected data were analyzed. Results : 1. As for satisfaction level with each part of the program, the elderly people investigated expressed the best satisfaction with the service supplier(a mean of 3.81), followed by the usefulness of the procedure of the program(3.77) and oral exercise(3.64). 2. The satisfaction level with oral exercise had a significant impact on their overall satisfaction with the program, reuse intention and willingness of recommendation, and the entire satisfaction level with the program was correlated to reuse intention and willingness of recommendation(p<0.001). 3. Out of the demographic characteristics, marital status and whether to live with their families or not made a significant difference to their satisfaction level with oral exercise(p<0.05). Conclusions : It took 20 minutes to get oral exercise, which consisted of warming-up, exercise for each part of oral and cooking-down, and they found it appropriate to spend that time and had no difficulties in repeating after the instructor.

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다문화 가정 여성의 한국 사회 적응도가 의료기관 이용과정 만족도에 미치는 영향 (Factors Affecting Use Satisfaction of Medical Institutions on Korean Society Adaptation of the Multicultural Families' Woman)

  • 최성숙;윤현경;최규일
    • 한국산학기술학회논문지
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    • 제13권12호
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    • pp.5875-5881
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    • 2012
  • 본 연구의 연구목적은 다문화가정 여성들이 우리사회에 적응하는 과정에서 겪는 많은 문제들을 한국적응도와 관련하여 의료기관이용과정과 만족에 관련된 요인을 파악함으로써 보다 나은 양질의 의료서비스를 다문화가정여성들에게 제공할 수 있는 자료로 사용하는 것이다. 연구대상은 다문화가정 여성 188명을 대상으로 설문지를 조사하여 빈도분석 및 기술통계, ANOVA, 다중회귀분석 연구방법을 사용하였다. 연구결과는 첫째, 국가별에 따른 각급 의료기관의 만족도 중 보건소는 베트남이 가장 높은 만족도를 나타내고 있으며, 다음으로 필리핀, 중국 순이었고 일본이 가장 만족도가 낮은 것으로 나타났다. 한방병원의 경우 보건소와는 반대로 일본이 가장 만족도가 높았고, 필리핀, 중국 순이었고 베트남이 가장 만족도가 낮은 것으로 나타났다. 둘째, '국적, 학력, 소득, 적응도와 의료기관 교통접근도 만족도'에서는 한국사회 적응도가 영향력 있는 변수로 나타났는데, 한국사회에 대한 적응도가 높을수록 의료기관 교통 접근도에 대한 만족도가 높은 것으로 나타났다. 셋째, '국적, 학력, 소득, 적응도와 병원행정수준 만족도'는 소득면에서는 먼저 100만원-150만원 보다 150만원-200만원이 만족도가 낮은 것으로 나타났고, 한국사회에 대한 적응도가 높을수록 의료기관 병원행정수준에 대한 만족도가 높은 것으로 나타났다. 이에 따른 연구 결론은 국적, 학력, 소득, 한국사회의 적응도는 의료기관의 만족도에 영향을 미치고 있다. 의료기관의 만족요인을 높이기 위해서는 국적별, 학력별, 소득별로 다각적 접근이 요구되고 특히 기본적인 한국적응도를 높이는 것은 중요하다고 할 수 있다.

Comparative Study on the Image, Satisfaction, and Loyalty of Fashion Brands - focused on 4 main brands with second brands -

  • Im, Sung-Kyung
    • 패션비즈니스
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    • 제14권3호
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    • pp.154-171
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    • 2010
  • This study is to examine and compare the brand power such as image, satisfaction and loyalty, of the main brands(Donna Karan, Anne Kelin, Michaa, Obzee) with successful second brands(DKNY, AK Anne Klein, it michaa, O'2nd) to launch the brand Extension. The results are the following. First, in the many demographical characteristics, the main brand most favored by women in their 20s were only affected by age. Second, All 4 brands had a strong urbane and luxurious image, while 'exotic' or 'sporty' scored the bottom. Third, the results of the brand satisfaction were given out different values for the 4 brands. The overall satisfaction level was highest in Donna Karan and Obzee equally. Fourth, if we look at the brand loyalty level of the brands, Donna Karan scored highest followed by Obzee, Michaa, and Anne Klein. All 4 brands have shown that customers had high confidence to the brand and a high willingness to repurchase them. Fifth, about how the images of the main brand influence the satisfaction level of the brands. For Donna Karan, Michaa, and Obzee, the brand images did have effects on the brand satisfaction, but Anne Klein's brand image didn't affect its satisfaction level. Sixth, all 4 brands have shown that satisfaction levels had effects in brand loyalty.