• 한국병원경영학회지
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• 제17권2호
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• pp.1-20
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• 2012

This study aims to suggest managerial strategies for strengthening their competitiveness via analyzing and determining factors to help improve customer orientation and internal customer satisfaction. Furthermore, this study aims to find out the factors of internal service quality affects job satisfaction and customer orientation. The data was collected in 5 small and medium hospitals on 215 workers who had direct interactions with customers. Through regression analysis, all factors of internal service quality affects job satisfaction, however only two factors, credibility and sympathy appeared to affect customer orientation.

• ETRI Journal
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• 제29권2호
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• pp.169-178
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• 2007

With the advent of ubiquitous computing environments, it has become increasingly important for applications to take full advantage of contextual information, such as the user's location, to offer greater services to the user without any explicit requests. In this paper, we propose context-aware active services based on context-aware middleware for URC systems (CAMUS). The CAMUS is a middleware that provides context-aware applications with a development and execution methodology. Accordingly, the applications based on CAMUS respond in a timely fashion to contextual information. This paper presents the system architecture of CAMUS and illustrates the content recommendation and control service agents with the properties, operations, and tasks for context-aware active services. To evaluate CAMUS, we apply the proposed active services to a TV application domain. We implement and experiment with a TV content recommendation service agent, a control service agent, and TV tasks based on CAMUS. The implemented content recommendation service agent divides the user's preferences into common and specific models to apply other recommendations and applications easily, including the TV content recommendations.

• 음성과학
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• 제14권4호
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• pp.169-178
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• 2007

This thesis describes the development of a service system for small-sized shops which support not only music broadcasting, but editing and generating voice announcement using the TTS(Text-To-Speech) technology. The system has been developed based on web environments with an easy access whenever and wherever it is needed. The system is able to control the sound using silverlight media player based on the ASP .NET 2.0 technology without any additional application software. Use of the Ajax control allows for multiple users to get the maximum load when needed. TTS is built in the server side so that the service can be provided without user's computer. Due to convenience and usefulness of the system, the business sector can provide better service to many shops. Further additional functions such as statistical analysis will undoubtedly help shop management provide desirable services.

• 대한가정학회지
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• 제25권4호
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• pp.33-45
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• 1987

The purpose of this study is to analyze the factorial structure of the criteria on clothing selection of the working women, and then to provide the date to develop an instrument to measure the criteria on clothing selection. A total of 877 samples were selected from unmarried female in the twenties. Data were analyzed using factor analysis, Pearson's product-mement correlation coefficients, content analysis and Cronbach's α. The results of the study were as follows; 1. There were identified 7 factors as the clothing selection criteria of the working women; Fashion, Practicality, Modesty, Appearance, Service, Comfort, and Impulse purchase. 2. Comparing with the previous results, we confirmed that the criteria on clothing selection was made up of at least 8 factors; Practicality, Comfort, Brand or price, Impulse purchase, Fashion, Individuality, Modesty, and Service. 3. According to the correlation among 8 factors, they formed two clusters; one cluster contained Practicality, Comfort, and Modesty factor, and the other did Brand or price, Impulse purchase, Fashion and Individuality factor. 4. Service factor was significantly correlated to the other factors, that is, service was the very important criteria on the clothing selection.

• ETRI Journal
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• 제35권2호
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• pp.234-244
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• 2013

Internet protocol television (IPTV) service depends on the network quality of service (QoS) and bandwidth of the broadband service provider. IEEE 802.16j mobile multihop relay Worldwide Interoperability for Microwave Access networks have the opportunity to offer high bandwidth capacity by introducing relay stations. However, to actually satisfy QoS requirements for offering IPTV services (HDTV, SDTV, Web TV, and mobile TV) for heterogeneous users' requests, providers must use a video server for each IPTV service type, which increases the network load, especially bandwidth consumption and forwarding time. In this paper, we present a solution for forwarding IPTV video streaming to diverse subscribers via an 802.16j broadband wireless access network. In particular, we propose a new multicast tree construction and aggregation mechanism based on the unique property of prime numbers. Performance evaluation results show that the proposed scheme reduces both bandwidth consumption and forwarding time.

• Journal of the Korean Data and Information Science Society
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• 제19권4호
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• pp.1165-1172
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• 2008

A considerable amount of research has focused on the dimensionality of service quality construct. To achieve and maintain their comprehensiveness and profitability, restaurant managers should manage and aim to continuously improve the level of service quality offered to their customers. This paper is focused on service quality in the Korean native cattle and imported beef restaurant industry in the Korea. So, this paper has adapted DINESERV scale so that restaurant managers can use it to determine how customers perceive the service quality in Korean native cattle beef restaurant and imported beef restaurant. The purpose of this research is to test the difference in importance and actual performance of 5 dimensions between the restaurants that sell the beef of Korean native cattle and imported cattle. The t-value is used to test difference of the importance and actual performance for DINESERV's 5 dimensions of the 2 restaurant types. But, there is no difference between Korean native cattle and imported beef restaurant.

• 산업경영시스템학회지
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• 제36권1호
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• pp.96-102
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• 2013

This paper makes a detailed comparison between two metrics designed for measuring customer's satisfaction in the retail industry. The first metric, which is called the customer service level, has not been widely used due to the intrinsic requirement on the parameter assumption(s) of the demand distribution. Unlike the customer service level metric the in stock ratio metric does not require any requirements on the demand distribution. And the in stock ratio metric is also very easy to understand the meaning. To develop the detailed planning activities for business with the in stock ratio metric on hand one should collect some information as following : 1) POS (Point of sales) data, 2) Inventory Data 3) Inventory Trend.

• 반도체디스플레이기술학회지
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• 제20권2호
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• pp.115-120
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• 2021

In Korea, where the world's first cloud computing development law was created, cloud service technology has been developing so far, and the industries to which artificial intelligence and big data technologies can be applied based on this are increasing. It is important for domestic and overseas cloud operators to secure many partners in order to provide optimal services to users. It is also important to systematically develop the partner's technology and discover new partners. In particular, the public, medical, and financial sectors are industrial fields that are difficult for domestic as well as global cloud service providers to expand without the help of partners. This study analyzes partner policies for industries caused by domestic regulations through domestic and foreign cases, and aims to establish partner management policies optimized for the domestic environment.

• 한국동물위생학회지
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• 제32권1호
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• pp.61-76
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• 2009

At the present study, it was aimed to explore the molecular genetic characterization of multiple antimicrobial resistant Salmonella spp. isolates from pigs and cattle. A total of 138 Salmonella Typhimurium (S. Typhimurium) isolates were typed with phage, among them, 83.3% of S. Typhimurium tested could divide into a 10 phage types. Definitive type 193 (DT193) (25.4%) and DT195 (24.6%) were exhibited as the dominant types. DT104 and U302 were found from pigs and cattle. On the other hand, S. Enteritidis had 6 phage types, of them, phage type 21 (PT21) and PT11b were the popular types. In the plasmid profiles, 135 of S. Typhimurium isolates were exhibited 1 to 6 plasmid bands which molecular weight ranged from 90 to 2kb. 35 isolates (25.4%) harbored a 90kb plasmid which is thought to be the serotype specific virulence plasmid. Two of twenty five S. Enteritidis had common plasmids at 2 and 1.5kb. With multiplex polymerase chain reaction, virulence genes (invA and spvC) were detected from all Salmonella spp. from 167 of S. Typhimurium, S. Enteritidis and chloramphenicol resistant S. Schwarzengrund, but some drug resistant genes, such as PSE-1, cml/tetR and flo were not determined but other drug resistant genes, for example TEM and int were found. The detection rates of spvC, TEM and int gene was 35.3%, 29.3% and 72.5%, respectively. The TEM gene was highly popular in S. Typhimurium, which was detected from ampicillin and amoxicillin resistant strains as 95.9%. int gene was able to detect from all the isolates identified as multidrug resistsnt (MDR), particularly DT193 was thought as the most prevalent virulence and multidrug resistance isolate. The major plasmid profile and drug resistance pattern of DT193 were 90, 40, 10.5, 6.3, 3.0kb and ACCbDNaPSSuT, respectively. MDR was commonly found in other phage types, particularly DT104, U302 and DT203.

• 한국항만경제학회지
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• 제28권2호
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• pp.195-211
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• 2012

세계화의 급속한 진전으로 인해 촉발된 물류활동의 글로벌화에 따라 새롭게 부각되고 있는 분야 중 하나인 해공복합운송은 해상운송의 경제성과 항공운송의 신속성을 통해 수송비용의 절감과 운송시간의 단축이란 목적을 달성하기 위하여 해상운송수단과 항공운송수단을 결합한 국제운송방식이다. 본 연구는 해공복합운송에서 포워더의 만족에 영향을 미치는 실제운송인의 서비스품질구성 요인을 규명하기 위하여 실제운송인을 이용해 본 경험이 있는 현직 포워더를 대상으로SERVPERF 모형을 이용하여 실증분석을 실시하였다. 통계적 검정결과 SERVPERF 모형에서 제시한 유형성, 신뢰성, 대응성, 확신성, 공감성 가운데 신뢰성, 대응성, 확신성, 유형성의 순서로 중요하다는 것이 검증되었으나 공감성은 통계적으로 유의하지 않게 나타났다. 이는 복합운송 산업의 특성에 따라 약속된 서비스를 신뢰할 수 있고, 정확하게 수행 가능한 능력으로 구성되는 요인인 신뢰성의 중요성이 나타난 결과라 할 수 있다. 그리고 기업이 고객에게 제공하고자 하는 개별적인 배려와 관심으로 구성되는 요인인 공감성의 경우 통계적으로 유의하지 않게 나타났는데, 이 또한 산업의 특성을 반영한 결과라고 할 수 있다.