• International Journal of Contents
• /
• 제12권4호
• /
• pp.23-30
• /
• 2016

For a library to be able provide information services and fulfill its function as a knowledge convergence center capable of responding to various information demands, the development of next-generation information systems based on the latest information and communication technology is needed. The development of mobile information services using portable devices such smart phones and tablet PCs and information systems which incorporate the concepts of cloud computing, SaaS (Software as a Service), annotation and Library2.0 is also required. This paper describes a library information system that utilizes collective intelligence and cloud computing. The information system developed for this study adopts the SaaS-based cloud computing service concept to cope with the shift in the mobile service paradigm in libraries and the explosion of electronic data. The strengths of such a conceptual model include the sharing of resources, support of multi-tenants, and the configuration and support of metadata. The user services are provided in the form of software on-demand. To test the performance of the developed system, the efficiency analysis and TTA certification test were conducted. The results of performance tests, It is encouraging that, at least up to 100MB, the job time is approximately linear and with only a moderate overhead of less than one second. The system also passed the level-3 or higher criteria in the certification test, which includes the SaaS maturity, performance and application program functions.

• Asia pacific journal of information systems
• /
• 제1권1호
• /
• pp.147-163
• /
• 1991

The insurance industry is highly competitive since it is difficult to differentiate one company's service from another. This paper examines how Ankuk Fire & Marine Insurance has differentiated its service and improved its competitive edge against others by using electronic data interchange (EDI). In order to improve its service level, Ankuk Fire Insurance has significantly reduced paper work by transmitting information electronically to its customers. This was possible with standardized product codes and databases which were installed both on the Ankuk and customer premises. Ankuk Fire Insurance transmits its customer's insurance information to the customer's database instead of hand-carrying or mailing it. The main benefits of this has been: (1) fewer errors as data does not need to be re-entered, (2) faster customer service with electronic data delivery, and (3) better quality customer service due to highly structured relationships with customers. EDI will soon be available to all insurance companies due to the goverment's aggressive promotion of a KTNet plan. Ankuk Insurance, therefore, needs to adopt the standardized protocol recommended by KTNet and develop new products which will give them a competitive edge and minimize the possibilities of losing their clients to other insurance firms.

• 한국의류학회지
• /
• 제27권11호
• /
• pp.1179-1189
• /
• 2003

This study had a focus on service quality, customer satisfaction and relationship orientation. The subjects of this study were: 1) to examine the conceptual structure of service quality perceived by males consumers of character clothing brands, 2) to examine of the service quality on customer satisfaction, and 3)to examine relationship between customer satisfaction and relationship orientation. The questionnaire was collected between October, 28 and November, 8 in 2002. Samples of 271 respondents were obtained. The sample consisted of males in their twenties and thirties who had a experience on buying character clothing brands in Seoul. To analyze the data, reliability analysis, percentage, frequency analysis, factor analysis, correlation analysis, and regression analysis were applied. The results were as followings: 1) As a result of factor analysis, the service quality were identified by four dimensions: environmental service, personal service, products service, and promotion service. 2) As a result of correlation analysis and regression analysis, the service quality had a positive influence on customer satisfaction. Especially products service was the most important factor for customer satisfaction, followed by environmental service. 3) As a result of correlation analysis, customer satisfaction had a positive influence on relationship orientation.

• 한국식생활문화학회지
• /
• 제25권2호
• /
• pp.189-197
• /
• 2010

This study, which took place in an Italian restaurant in Seoul, investigated the impact of meal duration on the evaluation of satisfaction and service quality, according to the service stages (order, cook, check) of a restaurant. Research procedures included two phases: during the first phase, data on expected-perceived meal duration, and service quality and satisfaction were collected by surveys, which were distributed at the restaurant. The second phase investigated the relationships among meal duration, customers' satisfaction, and service quality. T-tests and regression analyses were used to examine relationships between these variables. Results indicate that both failing to meet customers' expected meal duration, as well as the perceived meal duration could negatively impact the satisfaction and evaluation of service quality. The study confirmed that meal duration is indeed related to the responsiveness aspect of service quality. The important aspect of meal duration management is to improve service quality and satisfaction, which can lead to a restaurant's success. Therefore, understanding the relationships among meal duration, satisfaction, and service quality is a part of a good foundation for effective meal duration management.

• 한국문헌정보학회지
• /
• 제44권1호
• /
• pp.157-180
• /
• 2010

본 연구에서는 우리나라 대학도서관 정보서비스의 질적인 향상 및 이용자 중심적인 서비스를 구현하기 위하여 우리나라와 미국의 주요 대학도서관들에서 시행하고 있는 교수의 교과목 강의 및 연구활동을 지원하는 관련 프로그램을 조사 비교 분석 평가하여 이를 벤치마킹하였다. 그리고 우리나라의 대학도서관 실정에 적합한 교수의 교과목 강의와 연구활동을 실질적으로 지원할 수 있는 웹 2.0(또는 라이브러리 2.0) 관련기술을 적용한 학술정보서비스 모델을 개발하는데 있어서 필요한 제반 고려사항을 제안하였다.

• 대한전자공학회논문지SD
• /
• 제40권10호
• /
• pp.9-16
• /
• 2003

본 논문은 VoDSL(Voice over DSL) 가입자용 단말기에 적합한 ATM(Asynchronous Transfer Mode) 프로세서를 제안한다. 제안된 ATM 프로세서는 ATM 단, ATM 적응단의 프로토콜을 처리하는 블록. ATS 스케줄러 등으로 구성되며, ATM 네트워크상에 음성과 데이터 서비스를 위한 4개의 VCC (Virtual Channel Connection)을 지원한다. ATS(Adaptive Time Slot) 스케줄러는 음성 트래픽의 QoS (Quality of Service)를 보장하며 다중 AAL2 패킷을 지원하도록 설계하였다. 제안된 ATM 프로세서는 하이닉스 반도체의 0.35마이크론 공정에서 제작되었으며, 최대 52Mbps의 속도를 지원한다. 본 ATM 프로세서가 탑재된 VoDSL 가입자 장비인 LAD(Integrate Access Device)를 실제 제작하여 테스트용 네트워크 상에서 실험한 통하여 제안된 ATM 프로세서의 하드웨어 구조가 VoDSL 서비스의 대부분의 응용 분야에 성공적으로 적용 될 수 있음을 확인한다.

• 통상정보연구
• /
• 제8권1호
• /
• pp.205-223
• /
• 2006

File sharing through P2P was decided as illegal according to Supreme Court of the U.S. and the Highest Court of Korea in 2005. Metro-Goldwyn-Mayer Studios Inc. et al. v. Grokster, LTD., et al. and Soribada v. Korea Association for Music Providers have the same ground for decision. P2P service company has vicarious liability for illegal file sharing of its customers. Balance between copyright protection and development of technology was considered in that decision. Programmer who will develop new program for free download and copyright holders who will exploit every measures to protect their right may compromise for their mutual benefits.

• 한국산학기술학회논문지
• /
• 제10권7호
• /
• pp.1621-1630
• /
• 2009

최근에 P2P 기반의 분산 환경에서 동적인 분산 콘텐츠 서비스를 제공하기 위한 많은 연구가 수행되고 있다. 그러나 콘텐츠 객체들의 분산 서비스를 위해서는 QoS 문제와 세그먼트의 동적 관리 문제가 발생되고 있다. 본 논문에서는 P2P 기반의 분산 콘텐츠 서비스를 위한 새로운 세그먼트 관리기법을 제안한다. 제안된 기법은 SGM(Segment Group Manager)를 통하여 그룹을 관리하게 되며, 이 구조는 P2P상에서 서비스가 수행되는 세그먼트들을 결정하여 스트리밍을 효율적으로 관리하게 된다. 이때 같은 그룹으로 구성된 세그먼트들은 비슷한 네트워크 조건하에서 효율적인 QoS를 수행하기 위하여 상호 협력한다. 이러한 기능은 거리기반 관리구조와 관계성 기반 관리구조에 의해서 수행된다. 거리기반 관리구조는 검색효율을 개선하기 위한 관리 기법이고, 관계성 기반 관리구조는 세그먼트의 서비스율을 개선하기 위한 기법이다. 제안된 기법의 시뮬레이션 결과 평균 검색시간이 TPD(Truncated Pareto Distribution)기법에 비해서 8%, 랜덤 기법에 비해서는 30%가 개선되었고, 세그먼트의 서비스율은 10% ${\sim}$30% 개선되었음을 알 수 있다.

• 통상정보연구
• /
• 제12권2호
• /
• pp.59-83
• /
• 2010

The purposes of the study is to evaluate the discrepancy between user's expectation and satisfaction degree in the service of uTradeHub. In this regard, this study infers general solutions in order to induce the intersection area using IPA technique. Then this paper will present directions to improve the service of uTradeHub. In terms of methodology, this article disclosed that IPA model approach is greatly useful to evaluate user's attribute. First, variables like the link of different works(f1), trust of system(f4), information connection(f7) are located on the first quadrant. This means that importance and satisfaction are all high variables for user. So, this is very important variables that need continuous administration in order to maintain present state. Second, variables such as the speed of information acquisition(f2), improvement of use(f3), stability of system(f5) are located on the second quadrant. This means that user's importance is high but user's satisfaction is low. Therefore, this area needs an active improvement strategy and quick maintenance for e-Trade application. Third, variables like the appropriateness of information usage fees(f8), easy subscription(f9), customer support service(f10) are located on the third quadrant. Because these variables are all low for user's importance and satisfaction, we have to arrange strong and radical remedy for e-Trade service. Finally, variables like information offer(f6) are located on the fourth quadrant. This means that user's satisfaction is high but user's importance is low. The research result suggests that e-Trade service development would be re-organised as much as user feels the importance of process innovation.

• 한국정보통신학회논문지
• /
• 제17권2호
• /
• pp.302-308
• /
• 2013

인터넷이 보편화되고 확산됨에 따라 클라우드 서비스가 급속히 확산되고 있다. SLA란 서비스 제공자와 고객 간의 협약으로 서비스 제공자가 서비스 품질을 보증하기 위한 방법이다. 클라우드 컴퓨팅 환경에서의 SLA는 IT 서비스 제공자 입장에서 서비스 품질에 대한 고객만족도를 높이고 경쟁 사업자와의 차별화가 필요하므로 SLA를 통한 QoS 보장은 매우 중요한 요소이다. 그러나 클라우드 환경에서 SLA에 대한 연구는 아직 초기 단계에 머물고 있다. 본 논문에서는 클라우드 서비스를 위한 SLA 관리 지표를 정의하고, 이를 이용하여 QoS 보장을 위한 SLA 관리시스템을 구현하였다. 제안하는 SLA 관리시스템은 오픈소스를 이용한 클라우드 컴퓨팅 환경에서 모니터링 기반의 Migration 정책을 사용하여 Cluster Node들의 부하 분산이 할당된 가상머신들의 가용성, 응답시간, 처리율에 어떠한 영향을 미치는지 분석하고, 기존 클라우드 환경과 비교 분석하였다.