• 제목/요약/키워드: Role Perception

검색결과 1,372건 처리시간 0.026초

관광호텔 서비스보증이 고객지향성에 미치는 영향 (Service Guarantee Influencing Customer Orientation in Tourist Hotel)

  • 남택영;지봉구
    • 한국콘텐츠학회논문지
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    • 제21권3호
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    • pp.419-429
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    • 2021
  • 고객 서비스를 직접적으로 제공하는 관광호텔 종사원의 관광호텔 서비스보증제도에 대한 인식이 역할명확성과 고객지향성에 미치는 영향관계를 연구함으로써 관광호텔 종사원의 고객에 대한 관심도를 높일 수 있다. 서비스 산업의 중요한 역할을 담당하는 관광호텔이 이미지와 경영성과와 관련된 경쟁전략을 높이기 위한 방안으로 서비스보증제도에 대한 관심이 증가하고 있다. 그러나, 서비스보증에 대한 인식이 고객지향성에 미치는 영향에 대한 선행연구는 미약한 실정이다. 관광호텔 종사원의 서비스보증제도에 대한 인식에 따라 고객지향성에 미치는 영향관계를 파악하였다. 선행연구를 통하여 이론을 구성하고, 실증적으로 분석하여 가설을 검증하는 방법을 사용하였다. 분석결과, 선행연구에서 제시된 서비스 보증의 구성차원 중에서 명확성과 신뢰성이 역할명확성에 유의한 영향을 미치고, 서비스 보증 인식에 따라 고객지향성에도 유의한 영향을 미치는 것으로 나타났다. 서비스보증제도에 대한 인식이 높은 종사원이 고객지향성이 강한 것으로 나타났다. 분석결과를 통하여, 서비스보증의 각 구성차원이 역할명확성과 고객지향성에 미치는 영향관계를 분석하였고, 분석결과와 관련된 시사점을 제시하였다.

결혼이주여성의 성역할태도와 가정폭력에 대한 인식 (Marriage Migrant Women's Gender Role Attitude and Perceptions of Domestic Violence)

  • 김혜숙;최은영
    • 문화기술의 융합
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    • 제7권2호
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    • pp.9-16
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    • 2021
  • 본 연구는 결혼이주여성들을 대상으로 성역할태도와 가정폭력에 대한 인식 정도를 파악하기 위한 서술적 조사연구이다. 연구대상자는 2019년 10월 4일부터 12월 20일까지 J지역에 거주하는 결혼이주여성 371명을 대상으로 하였고, 자료분석은 SPSS/WIN 24.0 프로그램을 이용하여 통계처리 하였다. 본 연구결과 대상자의 성역할태도는 총점 4점 중 평균 2.05점으로 나타났고, 대상자의 가정폭력에 대한 인식은 총점 4점 중 평균 2.02점으로 나타났다. 대상자의 일반적 특성에 따른 성역할태도는 국내거주기간, 교육수준, 국적, 월평균소득, 국제결혼중개업체의 이용 여부에서 통계적으로 유의한 차이가 있었다. 대상자의 일반적 특성에 따른 가정폭력에 대한 인식은 연령, 교육수준, 국적, 초혼 여부에서 통계적으로 유의한 차이가 있었다. 이러한 연구결과를 바탕으로 가정폭력에 대한 의식교육과 홍보 등을 통해 다문화가족의 가정폭력을 예방하고 해결할 수 있는 토대가 마련될 수 있기를 기대한다.

베트남 여성의 가족 인식, 성역할가치관, 노부모 부양가치관에 대한 탐색적 연구 (A Study on Family Perception, Gender-Role Values, Elderly Parent Support Values of Vietnamese Women)

  • 이은주;전미경
    • 가정과삶의질연구
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    • 제34권3호
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    • pp.129-145
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    • 2016
  • This study focuses on the differences in family values, which is a cause of family dissolution and conflicts of marriage immigrant women. This study was conducted on 441 women in Vietnam. It was done to explore their family values. Specifically, the following were examined: the overall family values and martial status of Vietnamese women; differences in their family values by region (northern, central, southern). The survey questionnaire consists of the following content: 'family perception'; 'gender-role values'; 'elderly parent support value'. The characteristics of family values of Vietnamese women are as follows. First, the scope of family perceived by them was relatively narrow. In particular, most of them didn't perceive the parents of a spouse as a familymember. Second, in terms of gender-roles, they perceived men and women as equal and didn't have strong perception of traditional gender roles. Third, they felt strongly about supporting elderly parents. The perception of supporting elderly parents is based on equal gender roles, instead of the paternalistic approach. They preferred financial support to living with parents. There were also differences in family values by region. Also, their values seemed to be the opposite of the ones well-known by region. In addition, their values were changing amid economic growth and modernization. Residents in Can Tho in the south - known to have open-minded Southeast Asian values - had the most patrilineal, traditional values with strong perception towards supporting elderly parents. Residents in Hanoi in the north - known to have heavy influence of Confucian culture - had non-traditional values with positive attitude towards liberal sex culture, divorce, and remarriage. Residents in Da Nang, a central region, had a mixture of northern and southern characteristics in terms of family values.

일반위탁부모의 위탁유지 의사에 관한 탐색적 연구 : H위탁기관의 사례를 중심으로 (An Exploratory Study on Decisions among Foster Parents to Continue Foster Care : The Case of 'H' Foster Care Agency)

  • 김정우
    • 가정과삶의질연구
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    • 제24권1호
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    • pp.103-116
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    • 2006
  • The purpose of the study was to explore what kind of intervention might help foster parents decide to continue engaging in foster care. As foster care services are still in the early stages of development, lacking systematic support systems as well as full understanding of the roles of foster parents and foster care agencies, it is important to recruit, select, and train as many foster parents as possible. Utilizing the Foster Parent Role Perception scale developed by Le Prohn, the author first conceptualized foster parent roles or foster care agency roles; then explored what kind of effects the resource level or the role perception of the foster parents have on the decisions to continue doing foster care. The results showed that the foster parents perceived 'supporting the internal system of the foster child' and 'supporting the external system of the foster child' as the roles of foster parents, whereas 'fortifying the foster care system' and 'maintaining liaison with birth parents' were the roles of foster care agencies. It was also found that foster parents' strong role perception, higher levels of satisfaction towards education on the part of foster parents, and the number of children from the previous marriage had statistically significant positive effects on the decisions to continue foster care. The author argues that clear definitions of roles are needed for both foster parents and foster care agencies. Finally, the role of foster care agencies needs to be strengthened and supported.

The Nurses′ Knowledge and Perception of Their Role in Genetics

  • Kim, Mi-Young
    • 대한간호학회지
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    • 제33권8호
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    • pp.1083-1092
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    • 2003
  • Purpose. The purpose of the study was to assess the level of nurses' genetic knowledge and the perception of nurses' role in genetics. The ultimate goal of this paper is to educate practicing nurses so that they can counsel individuals and families with genetic problems, on the basis of better understanding of genetic diseases. Methods. A total of 969 clinical nurses in 11 general hospitals completed a self-administered questionnaire including basic genetic knowledge and perception of their role. The instruments were made by the author with the help of some experts on genetics. T-test, ANOVA, and Pearson Correlation were used to analyze the data. Results. The results of this study indicated that nurses revealed a vast knowledge deficit in genetics and the need for genetic content in nursing curriculum. The results also showed that nurses' sources of information about genetics largely came from the mass media. The nurses also expressed great interest in educating and counseling patients. Overall, the survey found a positive correlation between the nurses' level of knowledge and their degree of interest in genetics. Conclusion. In conclusion, education and training of clinical nurses in genetics is critical in integrating genetics with nursing science. Therefore, the development of educational programs for nursing knowledge and counseling as well as basic curriculums in genetic nursing at universities are essential in the near future.

위험 인식이 위험성 수용 기준 설정에 미치는 역할 (The role of risk perception for the definition of acceptable risk)

  • 노삼규
    • 한국화재소방학회논문지
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    • 제9권2호
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    • pp.3-9
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    • 1995
  • Acceptable risk problem are decision problems they requires a choice among different estimations of technological risks. The alternative option includes a threat to life among its consequences. However, the definition used to ignore the public's perceived risk which should be identified as acceptable risk. The study examine the role of perception of risk as acceptable risk between different situations of estimated consequence and probability of risk. The cost benefit principle for the reduction of risk applied to find the possible solutions with in decision making process.

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농촌지도조직체계의 변화에 따른 농촌지도공무원의 역할모호성에 대한 인식 (A Study on Korean Agricultural Extension Officers' Perception of Role Ambiguity According to Restructuring of Agricultural Administrative Systems)

  • 주대진;김진모
    • 농촌지도와개발
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    • 제19권2호
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    • pp.211-240
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    • 2012
  • The purpose of this study was to identify korean agricultural extension workers' Perception of role ambiguity according to restructuring of Agricultural Administrative Systems. The target population of this study was selected from 21 centers out of 156 centers. The subjects for study were 728 agricultural extension officers by the cluster sampling drawn from the sampled 21 agricultural extension centers in four clusters. A survey questionnaire was utilized to measure variables of this study. It consisted of role ambiguity scale and demographic items. In this study, role ambiguity scale was translated from the existing scale. Through a pilot test and final survey, reliability and validity of these scales were examined. The data were collected by mail. A total 420 questionnaires out of 728 from 21 agricultural extension centers were returned. After data cleaning, 410 responses were used for analysis. Both descriptive and inferential statistics were applied for data analysis. Major findings of the study were as follows. There were significant differences of the degree of role ambiguity among the local extension workers divided by four clusters. Especially, the degree of role ambiguity of restructured local administrative system were more higher than other clusters, comparatively. Thus, the factors causing the role ambiguity to agricultural extension officers need to be measured it in-depth.

타이치 운동프로그램이 시설노인의 체력, 낙상관련 지각 및 건강상태에 미치는 효과 (Effects of Tai Chi Exercise Program on Physical Fitness, Fall related Perception and Health Status in Institutionalized Elders)

  • 류명인;소희영
    • 대한간호학회지
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    • 제38권4호
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    • pp.620-628
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    • 2008
  • Purpose: The purpose was to identify the effects of a Tai Chi exercise program on physical fitness, fall related perception and health status among institutionalized elderly. Methods: A quasi-experimental research was carried out with a nonequivalent control group pretest-posttest design. There were 23 subjects in the experimental group and 24 in the control group. The data was gathered by structured questionnaires about fall related perception, and health status. Physical fitness was measured by an exercise therapist with a blind principle. Results: At the completion of the 12 weeks Tai Chi exercise program, flexibility (F=4.50, p=.00), and ability to balance (F=3.27, p=.00) had increased significantly. Fall related perception showed significant improvement in the fear of falling (F=-3.52, p=.00). Physical functioning (F=3.38, p=.00), role limitation-physical (F=2.67, p=.01), role limitation-emotional (F=2.47, p=.02). and general health (F=3.88, p=.00) in health status showed significant differences between the two groups. Conclusion: The study findings revealed Tai Chi exercise as a useful nursing intervention for elderly that enhances flexibility and balance, decreases fall related perception and also increases the health status. Further research is warranted to compare the potential effects of Tai Chi exercise and its health benefits from other types of exercise or martial arts.

도시근교 농촌경관에 대한 거주민별 주관적 인식 비교 - 귀농·귀촌인의 특성을 고려한 경관관리 방안모색 - (Comparing subjective landscape perceptions between the native and non-native residents in suburban rural area - Searching for a landscape management based on the characteristics of urban to rural migrants -)

  • 이차희
    • 농촌계획
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    • 제26권3호
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    • pp.13-24
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    • 2020
  • As the importance of rural landscapes has recently emerged due to an increase in number of urban to rural migrants into suburban area in Korea, this study empirically grasps the differences in subjective landscapes perceptions between native and non-native residents. and tried to explore new landscape management possibilities through the role of each residents group. To this end, based on the data collected through the 'photo-elicitation with walking', the residents' landscape perception objects, perception factors, and perceived feelings are derived, and then the differences and characteristics of landscapes perception between native and non-native residents group were analyzed. As a result, native residents perceived everyday landscapes relatively meaningfully and provided abundant information in all aspects, while non-native residents mainly recognized characteristic landscapes and responded more sensitively to visual and environmental perception factors than the natives. Non-native residents also showed strong willingness to improve the degraded landscapes. These results are expected to provide a basis for exploring the role of residents in rural landscape planning and management in the future.

일부 대학병원 간호사의 업무인지정도에 관한 조사연구 (A Study on the Perception Level of Nursing Activities of Nurses in General Hospitals)

  • 김춘길
    • 대한간호
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    • 제30권1호
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    • pp.51-62
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    • 1991
  • The Study was carried out for the purpose of investigating the degree of perception in nursing activities. This study reports perceptions of nurses on the choices they make among competing activities, contrasts this perception with their opinion of what tasks they would like to spend time on. A sample of 231 clinical nurses was selected to participate in this study at two genernal hospitals in Seoul. The data was collected from July 10th to 25th, 1990. Subjects were instructed to rate one of five points likert type scale on the 43 items of nursing activities. Analysis of data was done by means of the SPSS-X Program using frequency, t-test and ANOVA. The results of this study were as follows; 1. The characteristics of the subjects were as follows: The age group of 25-29 yeares was 45.9%. For religion, Christians had the highest score, 68.4 % and singles in subjects were 81.4%. For academic background, 64.5% were graduated from nursing junior colleges. In the subjects, staff nurses were 86.6%. 22.5% of them had worked for less than 1 year and 20.8% had 37 months to 5 years experience at the time of the survey. 62.8% were satisfied with the job. 2. The perception level of nursing activities: 1) The mean score for perception of professional nursing functions was 4.157 point, with a maximum score set. at 5 points. The mean score for perception of priorities was 3.781. Perception of spending time was 3.932. 2) In perception of professional nursing functions, more important items were Aseptic technique (4.866), Shift and exchange of information concerning patients(4.654), Observing patients (4.799). Less important items were Transporting patients(3.411), Changing linens(3.442), Giving a bed shampoo (3.506). In priorities, more important ones. were Aseptic technique(4, 706), Shift and exchange of information concerning patients (4.524.), Observing patients(4.390), Taking vital signs (4.355). And less important ones were Changing linens (3.100), Giving bed baths(3.113), Giving back rubs(3.121). In spending time, more important ones were Aseptic technique(1.706), Observing patients (4.532), Shift and exchange of information concerning patients(4.532). And less important ones were Changing lines(3.368), Transporting patients(3.394), Giving bed baths(3.450). 3) In the role perception level, the mean distribution of perception was 3.511- 4.335; the role was perceived to be in order of frequency as a facilitator, coordinator, change agent and advocator role. The most important scale of factors by nursing activities was indirect nursing activities.

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