• 한국산학기술학회논문지
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• 제13권10호
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• pp.4645-4652
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• 2012

최근 병원은 의료에 대한 수요가 점차 증가하면서 신설과 확장을 통해 다양한 경쟁 상황에 직면하고 있는 실정이다. 이러한 현실에서 병원의 물리적 환경요인에 대한 중요성은 곧 병원의 생존과 발전을 위해 병원 본래의 기능뿐만 아니라 경쟁력을 확보하기 위한 핵심 요인으로 평가되고 있다. 따라서 본 연구는 병원의 의료외적인 서비스라 할 수 있는 물리적 환경요인이 방문환자의 만족과 구전, 재방문의도에 미치는 영향을 분석하여 병원 관계자에게 시사점을 제공하고 환경에 대한 속성을 측정하고자 한다. 연구대상은 병 의원 내원환자 324명을 자기기입식 현장 설문조사의 방법으로 실시하였으며, AMOS를 이용하여 확인적 요인분석과 공분산 분석을 실시하였다. 연구결과를 요약하면, 첫째, 의료기관의 지각된 물리적 환경에 대한 요인분석을 실시한 결과 접근성, 매력성, 청결성, 편의성으로 나뉘어졌다. 둘째, 의료기관의 지각된 물리적 환경은 방문환자에 영향을 미치는 것으로 나타났다. 셋째, 방문환자의 고객만족이 높게 지각될수록 구전은 높아지는 것으로 나타났다. 넷째, 방문환자의 고객만족이 높게 지각될수록 재방문 의도는 높아지는 것으로 나타났다. 특히, 물리적 환경의 편의성은 내원환자의 대기시간 예측 어려움을 반증하는 중요한 요인이며, 고객만족을 높게 지각할수록 구전의 심화는 새로운 정보원천의 심리상태로 예측된다.

• 한방안이비인후피부과학회지
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• 제36권1호
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• pp.96-109
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• 2023

Objectives : The objective of this study is to predict how future infectious diseases will affect healthcare utilization patterns within korean medicine hospitals and, specifically, departments of ophthalmology, otolaryngology and dermatology of Korean medicine. Methods : We retrospectively analyzed medical records of patients who visited Kyung Hee University Korean Medicine Hospital during Pre COVID-19(from March 1st, 2018 to Feb 29th, 2019) and Post COVID-19(from March 1st, 2019 to Feb 28th, 2022). The data was analyzed by visit type and diagnosed disease code. Results : 1. After the COVID-19 break-out, the number of first visit patients increased but those of revisit patients, total patients, and revisit/first visit ratio decreased in all departments. 2. In Kyung Hee University Korean Medicine Hospital, the decrease rate of the number of total patients diagnosed with diseases of respiratory system(J00-J99) was the highest, while that for diseases of circulatory system(I00-I99) was the lowest. 3. In the department of Ophthalmology and Otolaryngology of Korean Medicine, the decrease rate of the number of total patients with nose disease was the highest, followed by eye disease and ear disease. 4. In the department of Dermatology of Korean Medicine, the number of total patients with dermatitis remained consistent, while the number of total patients with skin appendage disease showed relatively high decrease rate. Conclusions : Severe or chronic diseases showed relatively low decrease rate of the number of total patients. While mild diseases or diseases with high probability of exposure to COVID-19 infection during treatment showed high decrease rate of the number of total patients.

• 치위생과학회지
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• 제15권3호
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• pp.318-324
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• 2015

본 연구는 치석제거 재방문 준수도에 미치는 환자의 특성을 파악하고 치석제거 재방문준수가 구강건강증진에 미치는 긍정적인 효과를 확인하고자 진행되었으며, 2007년 1월 1일부터 12월 31일까지 서울시 S치과병원에 처음 내원한 6,099명의 환자 중 치석제거를 받은 1,471명의 환자를 대상으로 2007년도부터 2013년도까지 총 7년간의 진료기록부를 조사하여 분석하였다. 연구결과를 요약하면 다음과 같다. 치석제거 재방문 준수도에서 7년 연속 재방문율을 분석한 결과 첫 1년 이후 중단하는 비율이 가장 높게 나타났고, 치석제거 재방문 준수도에 영향을 미치는 요인은 내원 거리, 가족단골치과, 전신질환, 치주치료 경험 유무 등이었다(p<0.001). 잔존치아 수에서 연구대상자의 치아상실률은 1회 내원한 군(2.6개 감소)이 2~7회 내원한 군(0.9개 감소)보다 2.9배 높게 나타났다(p<0.001). 이상의 연구결과를 종합해 볼 때 치석제거를 위한 치과 재방문 준수도와 환자의 구강건강과는 밀접한 관련이 있으며, 치과의료진은 환자가 치과에 방문하여 첫 치석제거를 시행한 이후 정기적인 내원 습관을 가질 수 있도록 환자의 특성에 맞는 구강보건교육과 동기부여 등 재방문 준수도 향상을 위한 방안을 모색해야 하며, 이를 위한 끊임없는 관심과 체계적인 연구 및 관리프로그램 개발이 이루어져야 할 것이다.

• 대한통합의학회지
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• 제12권1호
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• pp.151-159
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• 2024

Purpose : This study was conducted to investigate correlation between patient satisfaction and rehabilitation motivation in a physical therapy environment. Methods : This study conducted a survey on musculoskeletal and neurological patients receiving rehabilitation treatment at a hospital. The subjects of the study were patients who were currently receiving rehabilitation treatment, either hospitalized or outpatient. 234 people were collected. A questionnaire was consisted of a total of 55 questions, including 27 questions about motivation for rehabilitation, 14 questions about physical therapy service environment, and 14 questions about patient satisfaction and intention to revisit. The detailed items in rehabilitation motivation consisted of 8 questions about task-oriented motivation, 7 questions about change-oriented motivation, 4 questions about obligatory motivation, 4 questions about external motivation, and 4 questions about intrinsic motivation, and in the physical therapy service environment, 4 questions about facility service and therapist service. , 6 questions, 4 questions about services used, 3 questions about friendliness, 4 questions about professionalism, 3 questions about treatment satisfaction, and 2 questions each about repeat visit and recommendation. Results : Facility service (r=.21) was highly correlated for task-oriented motivation, therapist service (r=.22) for change-oriented motivation, therapist service (r=.31) for mandatory motivation, therapist service (r=.19) for external motivation, and facility service (r=.56) for internal motivation. Revisit for task-oriented motivation (r=.47) is kind to change-oriented motives (r=-.13) was highly correlated with kindness (r=.19) for mandatory motives, recommendation (r=.14) for external motives, and expertise (r=.52) for internal motives. There was a high correlation between professionalism (r=.61) for facility services and kindness (r=.53) for therapist services, and revisit (r=.40) for service use. Conclusion : According to the results of this study, it was found that there was a correlation between patient satisfaction and rehabilitation motivation in a physical therapy environment.

• 대한물리치료과학회지
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• 제7권2호
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• pp.483-494
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• 2000

The purpose of this study was to contribute to quality improvement with physical therapy service and determining the factors affecting patients' satisfaction. The study subjects were ambulatory and admitted patients treated with physical therapy at B general hospital located in Taejon from July 15, 2000 to July 21. Authors developed structured questionnaire, and distributed it to each physical therapist of B general hospital. Total number of distributed questionnaire was 164, and 157 questionnaire were collected and analysed finally. Demand of physical therapy for quality improvement(QI) related to treatment time(r =0.746, P<01), treatment method(r =.664, P<.01). treatment effect(r=0.648, P<.01), equipments(r=0.620, P<.01), cleaning status(r =0.619, P<.01). Willingness to revisit and recommendation of this physical therapy room related to treatment method(r=0.489, P<.01), treatment time(r=0.469, P<.01), cleaning status(r=0.432, P<.01).

• 보건의료산업학회지
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• 제5권4호
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• pp.1-13
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• 2011

The purpose of this study is to analyze the medical care utilization behavior of patients to whom treatment (surgery) is recommended after they are diagnosed with abnormal findings on health screening and factors affecting the selection of the medical institute for treatment. The data was collected from 291 patients who need treatment or surgery, according to the abnormal findings on the additional examination such as cardiac CT, brain MRI, Gastroscopy and Colonoscopy since four diseases are suspected among of 2,752 people who receive health screening. The results are as follows. First, the most common disease of patients who have abnormal findings by the diagnosis through the results of first testing is colon disease based on through the additional examination. The most common disease of patients who will get treatment (surgery) based on final diagnosis by a doctor who determines the result of health screening on the basis of diagnosis from the first testing is cardiovascular disease. Second, in terms of diseases, patients with cardiovascular disease select the medical institute where they get the health screenings as a place for treatment. Patients with cerebrovascular disease select another medical institute for treatment. Finally, the affective factors of selectivity treatment facility on health screening satisfaction were human, facility, health screening and revisit factors.

• 대한한방내과학회지
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• 제39권3호
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• pp.350-362
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• 2018

Objectives: By analyzing the characteristics and the distribution of diseases of patients who visited the emergency room of a Korean medical hospital, we sought to determine the methods of activating the Korean emergency medical system and to use this analysis as a basis for future research. Methods: We conducted a retrospective review of 959 patients who visited the emergency department of the Dong-Eui University Korean Medical Hospital from January 2016 to December 2016. The review was conducted using electronic medical records created during the emergency department visit. Results & Conclusions: In distribution of sex, the rate of males was 47.9%, and that of females was 52.1%. In distribution of age, the greatest number of patients were in their 50s (27.5%), followed by those in their 60s (19.9%) and 40s (14.8%). In distribution of residence, most patients were from Busan (84.9%). In distribution of week, more patients visited the emergency room on Sundays and holidays (44.3%). September was the busiest month (12.5%). Visits usually occurred during daytime and nighttime, and there were few visits at dawn. In the analysis of the time interval between onset of symptoms and the emergency room visit, most patients visited within 24 hours (46.5%). In the distribution of diseases, facial palsy was the most common (34.6%). In the systematic distribution of diseases, circulatory diseases were the most common (56.7%), followed by diseases of the musculoskeletal system (28.6%). The rate of first emergency room visit was 52.9%, and the rate of revisit was 47.1%. The rate of hospitalization after emergency room treatment was 27.5%, and the rate of discharge was 72.4%. The rate of revisit was 63.4%. In the distribution of treatment before arrival at the emergency room, direct was the most common (51.0%), and the outpatient department of western medicine was next. In the distribution of treatment in the emergency room, acupuncture was the highest (91.4%), followed by herb-med (43.0%).

• 한국병원경영학회지
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• 제11권1호
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• pp.31-53
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• 2006

The objective of this study is to examine the effectiveness of the strategy of hospital specialization by analyzing the differences in expected and perceived services, perceived service quality, satisfaction, and intentions to revisit and recommend the hospital to others between general and specialty hospitals. Data were collected using self-administered questionnaire from patients admitted to four study hospitals: two speciality and two general hospitals. The questionnaire was developed based on SERVQUAL to measure five dimensions of service quality. Four hundreds questionnaires were distributed to inpatients or their guardians and 282 returned questionnaires were used in the analyses. The significance of the differences in study variables between specialty and general hospitals were tested by t-test and $x^2$-test. The factor analysis result confirmed the construct validity of 28 questions asked to measure service quality and resulted in four dimensions of service quality: reliability, assurance, tangible and empathy/responsiveness. Cronbach's Alpha ranged from .9013 to .9358, that confirmed the internal consistency of answers. The study results indicated that patients who used specialty hospitals had higher levels of expected and perceived service, a higher level of perceived service quality, and higher levels of service satisfaction than patients who used general hospitals. Percents of patients who had the intention to revisit the hospital and to recommend the hospital to others were higher among patients in specialty hospitals. The most frequent reason to choose the hospital was the excellence of doctors in both general(29.9%) and specialty(43.8%) hospitals, that was followed by convenient transportation(15.3%) and someone know works at the hospital(15.3%) in general hospitals and other's recommendation(14.6%), and nice amenities(13.1%) in specialty hospitals. Although there were no significant differences in clinical department, age, and sex of patients between general and specialty hospitals, patients who visited speciality hospitals had higher levels of education and income than their counter part in general hospitals. These results suggested that specialty hospitals performed better than general hospitals. Specialization could be a viable strategy to tide over recent financial difficulties experienced by hospitals, particularly small- and medium-sized hospitals.

• 치위생과학회지
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• 제15권5호
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• pp.620-627
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• 2015

본 연구에서는 건강보험의 치석제거 급여범위 확대에 대한 인식 및 만족도에 대해 알아보고자 2014년 4월 1일부터 30일까지 한 달간 일부지역 만 20세 이상 성인 608명을 설문조사하여, 분석하였으며 다음과 같은 결과를 얻었다. 연구대상자는 건강보험 급여범위 확대 후 치석제거 인지여부 비교에서는 '알고 있다'라는 집단이 76.9%로 높게 나타났으며, 학력과 월수입에서 유의한 차이를 보였다. 조사대상자의 일반적 특성에 따라 치석제거 시술에 대한 만족도, 재 이용, 권유의사에서는 학력에서 유의한 영향을 미치는 것으로 나타났다. 치석제거 만족도에 영향을 미치는 요인으로는 대졸 미만과 치과위생사에서 유의한 영향을 미치는 것으로 나타났으며, 재방문에 영향을 미치는 요인으로 타인에게 권유나 검색으로 내원하였을 때 유의한 영향을 미치는 것으로 나타났다. 권유의사에 영향을 미치는 요인으로 대졸 미만과 타인에게 권유를 받았거나 검색으로 내원하였을 때, 그리고 치과위생사가 치석제거를 시행하였을 때와 치석제거 전 구강보건교육을 시행하였을 때 영향을 미치는 것으로 나타났다. 이상의 결과를 종합해보면 치과위생사가 치석제거 전에 구강보건교육을 실시함으로써 환자의 만족도와 권유의사가 높았던 것으로 보아 치과위생사는 술식 전에 미리 환자와의 유대관계 형성을 통해 심리적 안정감을 줄 수 있도록 해야할 것이며, 또한 치과위생사의 고유 업무인 치석제거의 질적 향상을 위한 지속적인 노력이 필요하고, 추후 치석제거 만족도 향상을 위한 요구도를 파악하고 관련 요인을 검증하는 연구가 이루어져야 할 필요가 있다.

• 한국병원경영학회지
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• 제spc호
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• pp.14-24
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• 2016

This study is to present current research state of the art in serviscape and performance in healthcare system. Previous studies related to serviscape in healthcare sector are explored with limitations. This study conducts a content analysis with literature reviews in order to synthesize previous studies into three branch constitution dimension of the serviscape presenting the service environment. This study provides a current research state of the art and a future direction in serviscape in healthcare sector. Study results provide serviscape, customer response, satisfaction, and behavior intention in terms of healthcare settings. The patients and hospital customers as well as hospital employees should share the service experiences of the good quality in a proper service environment so that the patients and customer can satisfy and revisit the hospital.