• 제목/요약/키워드: Responsive Strategies

검색결과 62건 처리시간 0.028초

서비스품질 정보시스템(SQIS) 설계에 관한 연구 (A Study for Building Service Quality Information System(SQIS))

  • 최응순;김연성
    • 품질경영학회지
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    • 제29권2호
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    • pp.17-28
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    • 2001
  • As service firms continue to seek unique sources of sustainable competitive advantage, service quality has been discussed as a potential alternative to traditional skills and sources. The information of customers is generally believed to be a key component in creating corporate responsiveness to customer requests. In order to develop and maintain long-term close relationships with customers(CRM), service firms need to build an effective and ongoing service quality information system(SQIS). Service firms that formally collect customer-related information and internal service quality information were to be more responsive. The purpose of the present study is twofold. 1. How to nicely get the information on the service quality. 2. How to build a SQIS. One of numerous examples from financial service-sector firms is given to show that SQIS can be developed to improve service quality. This paper investigates SQIS of a Korean commercial bank as an example. Implications and strategies for building an effective SQIS for financial service-sector firms are discussed, and directions for future research are indicated.

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고객지향적인 서비스운영활동이 고객만족에 미치는 영향에 관한 연구 (A Study on the Service Operation Activities of the Customer-Oriented for the Customer Satisfaction)

  • 김계수
    • 품질경영학회지
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    • 제29권2호
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    • pp.76-92
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    • 2001
  • As service firms continue to seek unique sources of sustainable competitive advantage, service quality has been discussed as a potential alternative to traditional skills and sources. The information of customers is generally believed to be a key component in creating corporate responsiveness to customer requests. In order to develop and maintain long-term close relationships with customers(CRM), service firms need to build an effective and ongoing service quality information system(SQIS). Service firms that formally collect customer-related information and internal service quality information were to be more responsive. The purpose of the present study is twofold. 1. How to nicely get the information on the service quality. 2. How to build a SQIS. One of numerous examples from financial service-sector firms is given to show that SQIS can be developed to improve service quality This paper investigates SQIS of a Korean commercial bank as an example. Implications and strategies for building an effective SQIS for financial service-sector firms are discussed, and directions for future research are indicated.

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Globalizing Information Systems Alignment : Strategic Thrust and Local Responsiveness

  • Kim, Gyeung-Min;Cho, Namjae
    • Journal of Information Technology Applications and Management
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    • 제22권1호
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    • pp.131-152
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    • 2015
  • Environmental differences across countries such as socio-cultural, political, economic, and technological differences require business strategies of multinational corporations to vary business practices across regions. Despite the keen awareness of the necessity for strategic adaptation to local context, IS management and strategy tend to remain similar across countries. One of the reasons is to maintain the stability and compatibility of information technology infrastructure. After a careful observation of retail business practice, this study finds IS strategy should also be highly responsive to the local context. This study shows how information resources including systems architecture, processes, human resources, and national context are interlinked together. Despite global excellence in general systems management, failure in such alignment can be a serious problem in extending competitive advantages across regions. This study aims to reveal issues to be taken care of in order to accomplish global technological alignment. Results of this study provide senior management with guidelines and a framework for aligning IT with regional strategic thrust that can improve local responsiveness of multinational companies.

Tamoxifen Resistance in Breast Cancer

  • Chang, Min-Sun
    • Biomolecules & Therapeutics
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    • 제20권3호
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    • pp.256-267
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    • 2012
  • Tamoxifen is a central component of the treatment of estrogen receptor (ER)-positive breast cancer as a partial agonist of ER. It has been clinically used for the last 30 years and is currently available as a chemopreventive agent in women with high risk for breast cancer. The most challenging issue with tamoxifen use is the development of resistance in an initially responsive breast tumor. This review summarizes the roles of ER as the therapeutic target of tamoxifen in cancer treatment, clinical values and issues of tamoxifen use, and molecular mechanisms of tamoxifen resistance. Emerging knowledge on the molecular mechanisms of tamoxifen resistance will provide insight into the design of regimens to overcome tamoxifen resistance and discovery of novel therapeutic agents with a decreased chance of developing resistance as well as establishing more efficient treatment strategies.

Mycosis Fungoides Responsive to Oral Alitretinoin and Ultraviolet B Phototherapy: A Case Report

  • Han, Song Hee;Hong, Ji Youn;Hong, Joo Ran;Hur, Min Seok;Youn, Hae Jeong;Lee, Yang Won;Choe, Yong Beom;Ahn, Kyu Joong
    • 대한피부과학회지
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    • 제56권10호
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    • pp.636-639
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    • 2018
  • Mycosis fungoides is the most common type of cutaneous T-cell lymphoma. Patients with early stage disease usually respond well to conventional therapies, with a relatively favorable prognosis. However, a few patients are refractory to treatment and need alternative strategies, even at the patch and plaque stages. We report the case of a middle-aged woman with long-standing and refractory mycosis fungoides that responded to combination therapy with the 308-nm excimer laser and oral alitretinoin.

Current Status and Future Trends of Cold Atmospheric Plasma as an Oncotherapy

  • Xiaofeng Dai;Jiale Wu;Lianghui Lu;Yuyu Chen
    • Biomolecules & Therapeutics
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    • 제31권5호
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    • pp.496-514
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    • 2023
  • Cold atmospheric plasma (CAP), a redox modulation tool, is capable of inhibiting a wide spectrum of cancers and has thus been proposed as an emerging onco-therapy. However, with incremental successes consecutively reported on the anticancer efficacy of CAP, no consensus has been made on the types of tumours sensitive to CAP due to the different intrinsic characteristics of the cells and the heterogeneous design of CAP devices and their parameter configurations. These factors have substantially hindered the clinical use of CAP as an oncotherapy. It is thus imperative to clarify the tumour types responsive to CAP, the experimental models available for CAP-associated investigations, CAP administration strategies and the mechanisms by which CAP exerts its anticancer effects with the aim of identifying important yet less studied areas to accelerate the process of translating CAP into clinical use and fostering the field of plasma oncology.

Morphology, Molecular Phylogeny, and Fungicide Sensitivity of Phytophthora nagaii and P. tentaculata in Korea

  • Seung Hyun Lee;Bora Nam;Dong Jae Lee;Young-Joon Choi
    • Mycobiology
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    • 제51권5호
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    • pp.333-342
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    • 2023
  • Phytophthora species, classified under Oomycota, cause significant damage to various crops and trees. The present study introduced Phytophthora species, P. nagaii and P. tentaculata, new to Korea, which pose notable risks to their respective host plants. Our research provided a comprehensive description of these species taking into account their cultural features, morphological characteristics, and molecular phylogenetic analysis using the internal transcribed spacer rDNA region and cytochrome c oxidase subunit mtDNA genes (cox1 and cox2) sequences. In addition, this study first evaluated the sensitivity of P. nagaii and P. tentaculata to five anti-oomycete fungicides, finding both species most responsive to picarbutrazox and P. tentaculata resistant to fluazinam. The data can guide targeted treatment strategies and offer insights into effective control methods. The findings expand our understanding of the diversity, distribution, and management of Phytophthora species in Korea.

위험지각과 효능감에 따른 인터넷 사용자의 개인정보 유출 예방행위 분석 : 위험지각태도 프레임웍을 기반으로 (Analyzing the Privacy Leakage Prevention Behavior of Internet Users Based on Risk Perception and Efficacy Beliefs : Using Risk Perception Attitude Framework)

  • 장익진;최병구
    • 한국전자거래학회지
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    • 제19권3호
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    • pp.65-89
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    • 2014
  • 개인정보 유출에 미치는 영향요인 및 유출의 결과와 관련된 다양한 연구가 진행되어 왔음에도 불구하고, 인터넷 사용자에 따라 개인정보 유출 예방행동에 어떠한 차이가 있는지에 대한 연구는 거의 이루어지지 않고 있다. 본 연구는 위험지각태도(risk perception attitude: RPA) 프레임웍을 기반으로 인터넷 사용자의 개인정보 유출 예방행동이 어떻게 달라지는가를 파악하고자 하였다. 보다 구체적으로 개인정보 유출에 대한 지각된 위험과 이의 예방을 위한 효능감을 기준으로 인터넷 사용자를 4가지 유형으로 분류할 수 있으며 각 그룹이 개인정보 보호동기, 정보탐색, 유출 예방행동에 있어 어떠한 차이가 있는지를 파악하고자 하였다. 276명의 인터넷 사용자로부터 수집된 자료를 분석한 결과 인터넷 사용자는 즉각대응(responsive), 회피(avoidance), 상황주도(proactive), 무관심(indifference)의 4가지 그룹으로 분류 가능하며 각 그룹 간 보호동기, 정보탐색, 예방활동에 있어 차이가 있음을 규명하였다. 본 연구는 개인정보 유출 예방전략 및 정책수립을 위한 가이드라인을 제시하였다는 점에서 그 의의가 있다.

New Obligations of Health Insurance Review and Assessment Service: Taking Full-fledged Action Against the COVID-19 Pandemic

  • Yoo, Seung Mi;Chung, Seol Hee;Jang, Won Mo;Kim, Kyoung Chang;Lee, Jin Yong;Kim, Sun Min
    • Journal of Preventive Medicine and Public Health
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    • 제54권1호
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    • pp.17-21
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    • 2021
  • In 2020, the coronavirus disease 2019 (COVID-19) pandemic has caused unprecedented disruptions to global health systems. The Korea has taken full-fledged actions against this novel infectious disease, swiftly implementing a testing-tracing-treatment strategy. New obligations have therefore been given to the Health Insurance Review and Assessment Service (HIRA) to devote the utmost effort towards tackling this global health crisis. Thanks to the universal national health insurance and state-of-the-art information communications technology (ICT) of the Korea, HIRA has conducted far-reaching countermeasures to detect and treat cases early, prevent the spread of COVID-19, respond quickly to surging demand for the healthcare services, and translate evidence into policy. Three main factors have enabled HIRA to undertake pandemic control preemptively and systematically: nationwide data aggregated from all healthcare providers and patients, pre-existing ICT network systems, and real-time data exchanges. HIRA has maximized the use of data and pre-existing network systems to conduct rapid and responsive measures in a centralized way, both of which have been the most critical tactics and strategies used by the Korean healthcare system. In the face of new obligations, our promise is to strive for a more responsive and resilient health system during this prolonged crisis.

수도권 대학생들의 고급 아이스크림에 대한 구매 성향과 이에 따른 판매 전략 (Purchasing Type and Sale Strategies for High Quality Ice Creams of University Students in Seoul.Kyonggi Area)

  • 정부원;이현자;강근옥
    • 동아시아식생활학회지
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    • 제19권3호
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    • pp.451-458
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    • 2009
  • This study surveyed university students in the Seoul and Kyonggi areas about their purchasing types and sale strategies for high quality ice cream products. The desire to buy new high quality ice cream was "moderate" (35.4%) followed by "quite a lot" (29.4%), showing that the students' interests and their desires for new high quality ice cream items were high. Among things to consider when buying ice cream, 39.2% answered that "taste" was most important, When the subjects were asked if they planned on revisiting an ice cream shop chain. 38.6% answered "quite a lot" or "very much" reflecting that their opinion on the image and service of the ice cream shop chain were very good. As for the influence of seasons on their purchasing of ice cream products, three times more students responded "quite a lot" or "very much" at 51.6% compared to "somewhat little" or "very much" (17.8%), showing that the subjects were responsive to seasonal influences, The subjects were also three times more likely (73.0%) to visit a cafe-type high quality ice cream store chain, Therefore such cafe-type chains are a way to increase sales and to overcome seasonal influences on purchasing. Finally the favorite food to eat with ice cream was cookies (51.3%).

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