• Title/Summary/Keyword: Responsibility and Service

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Gender Differences in Psychosocial Working Conditions and Psychological Well-being among Korean Interactive Service Workers (대인서비스 종사자의 심리사회적 작업조건과 심리적 건강수준에 관한 성별 비교)

  • Lee, Bokim
    • Korean Journal of Occupational Health Nursing
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    • v.24 no.2
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    • pp.132-141
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    • 2015
  • Purpose: The purpose of this study was to investigate the relationships between psychosocial working conditions and psychological well-being depending on the gender among Korean interactive service workers. Methods: This study was a secondary analysis of the data extracted from the 2011 Korean Working Conditions Survey. For the present analysis, 15,669 workers who interact with others at work were selected. Based on the existing literature, a set of variables was chosen from the KWCS. Psychological well-being was measured using the WHO-5 well-being index. Results: The prevalence of poor psychological well-being was significantly higher among men (43.1%) than women (39.6%). Women were more likely to be exposed to demands for hiding emotions, bullying, and discrimination, whereas men were more likely to be exposed to psychological job demands, cognitive demands, demands for responsibility, role conflict and long working hours. Most factors were associated with poor well-being among women and men except demands for hiding emotions, skill discretion and development, physical violence, and sexual harassment. Conclusion: Based on these results, some practical suggestions are offered to help interactive service workers adjust to their duties.

Current Problems of Criminal Law Protection of Information Relations in the Border Sphere

  • Kushnir, Iryna;Kuryliuk, Yurii;Nikiforenko, Volodymyr;Stepanova, Yuliia;Kushnir, Yaroslav
    • International Journal of Computer Science & Network Security
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    • v.21 no.11
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    • pp.171-176
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    • 2021
  • The article considers some issues of criminal law protection of information relations. With the emergence of new types of threats to Ukraine's national security in the field of protection and defense of the state border, the issues of development and strengthening of information protection become especially important. Proper compliance with information legislation also depends on the established responsibility for its violation, which rests on certain provisions of the Criminal Code of Ukraine. It is stated that these norms are placed in different sections and do not have a proper systematization. The article singles out the subjects of information relations in the border area, which are subject to criminal law protection: persons who are not bound by stable relations with the SBGS (who cross the state border of Ukraine, etc.); persons who are members of the SBGS (servicemen and employees); SBGS as a public authority (official and secret information, information about the activities of the agency, its officials, etc.).

Relationship among Role Conflict, Ambiguity, Overload and Service Delivery Level of Tour Conductor (국외여행인솔자의 역할갈등, 모호성, 과부하와 서비스 제공 수준과의 영향관계)

  • Jee, Jin-Ho;Kim, Pan-Young
    • The Journal of the Korea Contents Association
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    • v.8 no.9
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    • pp.251-258
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    • 2008
  • Many approaches exist for studying travel service quality, employee's satisfaction, and traveler' satisfaction. Although tour conductor play an important role in travel service, there is a lack of research on how to conceptualize and measure tour conductor's role, role stress and service delivery level. So this paper presents a conceptual framework and research approach for examining the role conflict, ambiguity, overload, and service delivery level of tour conductor in group package and the impacts of role stress on service delivery level. Results indicate that there are significant affection on service delivery level of TC among the role conflict, ambiguity, and overload. For the most part, the role conflict and ambiguity more impacted on responsibility and empathy with service encounter, the role overload affected on professional and tangibles. In conclusion, the studies reported here highlight the importance of individual effort as well as organizational police in reducing strain and improving service delivery level.

Some Legal Arguments on the Portal Service Providers' Information Retrieval (포털사업자의 검색서비스에 관한 법률문제)

  • Kim, Yun-Myung
    • Journal of Information Management
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    • v.38 no.3
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    • pp.183-209
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    • 2007
  • The representative example of the business model on internet environment, the business of the Naver, Empas and Google which provides information retrieval service is the internet portal. The portal sites provide information retrieval service which provides users information what they want to find, that is a huge social contribution. The portal site which provides a search service leads much problems. Consequently, the regulation against information retrieval is asserted powerfully in spite of the public interest. Namely, the regulation regarding the search business owner is tried. Finally, portal business owner puts the social responsibility as OSP. But, there is a doubt that portal business owner who has much problem which occurred on the portal site indirectly has responsibility directly. That is duty on portal site owner the censorship on the contents transferred. So, this thesis researches on the social critical opinion relating with a information retrieval from the legal side against the problem of the Internet.

Ethical Values Reflected on Zakat and CSR: Indonesian Sharia Banking Financial Performance

  • AULIYAH, Robiatul;BASUKI, Basuki
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.1
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    • pp.225-235
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    • 2021
  • The objective of this study is to identify the effects of ethical values reflected on zakat and Corporate Social Responsibility (CSR) on the financial performance of sharia banking in Indonesia. This study contributes to the Indonesia Financial Service Authority (Otoritas Jasa Keuangan (OJK) policies concerning the need for implementing ethical values in sharia banking and other sharia financial entities based on the philanthropic model, this study posits that firms undertaking zakat and charity are ethical firms. The population of this study is 8 sharia banks listed on the Indonesia Stock Exchange (IDX) in 2014-2018. The result of the study showed that zakat disclosure significantly affected financial performance. Moreover, ethical values that were proxied by CSR disclosure did not significantly affect financial performance. The limitation of the study is the limited number of the sample; therefore, it is expected that the future research adds other sharia financial entities and adds the dimension of management, sustainability, product, and the environment as benchmarks of ethical values. The originality of this study offers an additional explanation of the relationship between ethical values and performance by investigating zakat and CSR disclosure which is a unique factor in Indonesia.

The Impact of Corporate Social Responsibility Activity on Product Purchase Intention: An Empirical Study in Korea

  • KIM, Jang Hyun;YOON, Ki Chang;LEE, Chul Sung
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.9
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    • pp.219-233
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    • 2021
  • This study would prove the logic that business practice CSR has a positive impact on efficient product value while philanthropic CSR has a positive impact on socio-ethical product value to promote product purchase intention. It would also test the mediating role of efficient product value and socio-ethical product value. Methods: AMOS 22.0 was used to analyze the structural equation model in this work, and the hypotheses were tested after setting the impact of corporate variables on intrinsic variables additionally. Results: This study conducted research that has not been attempted in the preceding studies, classifying CSR into business practice CSR activities related to economic, legal, and ethical responsibilities and philanthropic CSR activities related to the contribution to the community, the connection of donation and business, company-wide philanthropy, and appropriate donation performance. Conclusion: This study would prove the logic that business practice CSR has a positive impact on efficient product value while philanthropic CSR has a positive impact on socio-ethical product value to promote product purchase intention, and evaluating the mediating role of efficient product value and socio-ethical product value, thus providing implications from a new perspective that has not been explored in previous marketing studies.

The Role of Corporate Associations in Customers' Trust, Loyalty, Revisit, and Switching Intention to a Foodservice Company: Focused on Corporate Ability and Corporate Social Responsibility Associations (외식기업에 대한 기업연상이 신뢰, 충성도, 재방문의도 및 전환의도에 미치는 영향에 관한 연구: 능력연상과 사회적책임연상을 중심으로)

  • Jung, Hyo-Sun;Yoon, Hye-Hyun
    • Culinary science and hospitality research
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    • v.20 no.1
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    • pp.38-54
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    • 2014
  • The purpose of this study is to investigate the effects of customers' perception of corporate associations on trust, loyalty, revisit intention, and switching intention in the foodservice company and verify if there are significant moderating effects between family restaurants and fast-food restaurants. A total of 552 restaurant patrons in Korea participated in the survey. The results showed that corporate ability association and corporate social responsibility association among corporate associations had a significant effect on customers' trust, which had a positive significant influence on loyalty. Moreover, customers' loyalty had a significant effect on customers' revisit and switching intention. In addition, the moderating effects of company types are observed in the relationships among customers' perception of corporate associations and trust. Limitations of the study and future research directions are also discussed.

A Study on the Role of Vessel Traffic Service System (해상교감관별 시스템의 지리적 후문에 관한 연구)

  • 이학선
    • Journal of the Korean Institute of Navigation
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    • v.20 no.3
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    • pp.43-63
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    • 1996
  • The purpose of this study is to find out what is the functional role of VTS in order to get the people concerned with marine traffic/transportation understand about VTS. VTS could be described as the essential risk management system in both cost effective on cost-benefit analysis and the sea space or time management at port, coastal environment. The important role of the VTS are those functions such as the decision making infrastructure, the passive/active safety measures at sea. VTS could not control/regulate marine traffic as strong as ATC(Air Traffic Control) owing to the marine traffic characters. However, the right and responsibility of VTS finally are belong to the master, pilot and mariners. For the benefit of the electronic technology development, VTS system also cloud be upgraded to communication system from information system. In connection with these system upgrading, the right and responsibility of VTS/staff should be supported by domestic legal system. The followings are presented for VTS to be effective. First, the cooperation and understanding of VTS between the peoples concerned with marine traffic/transportation are essential. Because they are all data supplier and also information consumers. Second, VTS staff/regulator should be selected, educated, trained accordingly as per their career, ability, quality, qualification, certification and etc. Third, the port reliability from VTS users depends on the factors such as economic interests, safety and effectiveness/efficiency of VTS.

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A Study on the Effects of KORAIL's CSR on Customers' Reliability and Loyalty (철도공사의 사회적 책임이 고객신뢰와 충성도에 미치는 영향에 관한 연구)

  • Yang, Jae-Hoon
    • Journal of the Korean Society for Railway
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    • v.17 no.6
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    • pp.423-432
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    • 2014
  • The purchasing behavior of consumers is related to service quality and corporate social responsibility (CSR). Therefore, CSR is recognized as an important factor in company strategies. This study determines the relationship between the CSR activities of KORAIL and the reuse intention and recommendation intention of the consumer. CSR is composed of economic, legal, philanthropic, ethical, and environmental responsibilities. In the results of the structural equation modeling analyses, legal responsibility and economic reliability affect the reliability of KORAIL and this reliability affects the customers' reliability and loyalty. This paper proposes a compliance program, wagon safety information, customized tour packages, and communication strategy that will increase customer's reliability and loyalty.

Dynamic Decision Support System Using GIS and Network (GIS와 농업정보망을 이용한 동적 의사결정 지원시스템)

  • 정하우;김대식
    • Journal of Korean Society of Rural Planning
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    • v.3 no.1
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    • pp.96-104
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    • 1997
  • The purpose of this study is to develop a dynamic DSS (Decision Support System) interfaced with GIS (Geographic Information System) and agriculture information network, In this study, DSS was developed to assist services which required tremendous and real time data in national scale. The data transmitte'd from the local area by the agriculture network were stored in DBMS (Data Base Management System) and analyzed by GIS. GIS and database tools used in this study were ARC/INFO 7.1.1 and INFORMIX 4.0. ACSAS (Agriculture Calamity Service Asist System) by the system prototype was constructed to solve the problem about the drought counterplan service which was to take the responsibility in the Ministry of Agriculture. It was easy to transfer, process, and analyze the information using the system. Specially, the meteological, the reservoir storage rate and the drought counterplan information were spatially analyzed by the functions of GIS.

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