• 제목/요약/키워드: Relationship-oriented culture

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캐빈승무원이 지각한 조직문화 유형이 직무스트레스에 미치는 영향: 임파워먼트의 매개효과를 중심으로 (The Impact of the Organizational Culture Type Perceived by Cabin Crews on Job Stress: Focusing on the Mediating Effect of Empowerment)

  • 박혜선;김진아
    • 한국산학기술학회논문지
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    • 제21권11호
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    • pp.715-727
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    • 2020
  • 본 연구의 목적은 캐빈승무원이 지각한 조직문화 유형, 임파워먼트와 직무스트레스에 대하여 실증적으로 분석하여, 항공사 산업의 인적관리를 위한 서비스 매뉴얼을 제작하고 관리하는 실무자들에게 적절한 규정을 설계하기 위한 기초자료를 제공하고자 한다. 본 연구의 실증분석을 위해 대형항공사 및 저가항공사에 근무 중인 캐빈승무원 335명을 대상으로 자기보고식 설문조사를 실시하였고, 자료 분석은 SPSS 23.0과 AMOS 23.0을 사용하였다. 첫째, 조직문화 유형 중 관계지향문화, 위계지향문화, 과업지향문화 유형이 직무스트레스에 부-)적인 영향을 미치는 것으로 나타났다. 둘째, 혁신지향문화, 관계지향문화, 위계지향문화, 과업지향문화 유형 모두 임파워먼트에 정(+)적인 영향을 미치는 것으로 나타났다. 셋째, 임파워먼트는 직무스트레스에 부(-)적인 영향을 미치는 것으로 나타났다. 넷째, 임파워먼트의 매개효과를 살펴보면, 혁신지향문화, 관계지향문화, 위계지향문화, 과업지향문화 유형과 직무스트레스의 관계에서 임파워먼트는 모두 유의한 매개효과가 있음을 검증하였다. 결과적으로 항공사 캐빈승무원은 항공사 캐빈승무원들은 통제나 질서를 강조하는 위계적인 조직문화, 업무지향적 조직문화보다는 융통성이나 유연성을 지향하는 조직구조에서 더욱 일이 즐겁고 재미있으며 가치 있게 인식하고 있다는 것을 알 수 있었으며, 조직문화와 직무스트레스의 관계에서 임파워먼트는 매개적 변수인 것을 확인하였다. 이러한 임파워먼트를 높이기 위한 방안과 지속적인 관리와 지원에 따른 시사점을 논의하였다.

군 의료기관의 조직문화 유형이 의료서비스 질과 고객만족에 미치는 영향 (The Effect of Organizational Culture Types on Service Quality and Customer Satisfaction in the Military Hospital Organizations)

  • 신동선;이재희
    • 한국병원경영학회지
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    • 제21권4호
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    • pp.23-44
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    • 2016
  • We conducted this research for the purpose of examining the effects of organizational culture on service quality and customer satisfaction in the military hospital organizations in Korea. The research samples were collected from employees in 12 military hospitals belonged to the Armed Forces Command. For the analysis we used SPSS 18.0 and AMOS 20.0 program for conducting reliability tests, confirmatory factor analysis, and structural equation model analysis in order to find the relationship between the variables analyzed. The result of this study shows that the military hospitals in Korea have strong relationship-oriented culture, but weak hierarchy-oriented culture. Among the three groups of military hospitals, innovation-oriented culture and relationship-oriented culture were the strongest in the executive agency hospital group, task-oriented culture was the strongest in the group of the he frontline hospitals and hierarchy-oriented culture was the strongest in the group of the rear area hospitals. It was found that the executive agency hospitals have the strongest service quality and customer satisfaction among the hospital groups analyzed. This research also found that relationship-oriented culture and innovation-oriented culture have a direct positive(+) effect on service quality; hierarchy oriented culture has a direct negative(-) effect on service quality; task oriented culture has a direct positive(+) effect on customer satisfaction, and service quality mediated between organizational culture and customer satisfaction. The findings from this study suggests that implementing the dynamic strategies for organizational culture with focus on service qualities is needed given that customer satisfaction in the military hospitals is highly affected by service quality.

간호조직문화, 셀프리더십, 임파워먼트가 종합병원 간호사의 직무만족과 이직의도에 미치는 영향 (Effects of Organizational Culture, Self-Leadership and Empowerment on Job Satisfaction and Turnover Intention in General Hospital Nurses)

  • 최승혜;장인순;박승미;이해영
    • 간호행정학회지
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    • 제20권2호
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    • pp.206-214
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    • 2014
  • Purpose: In this study factors affecting job satisfaction and turnover intention of nurses were explored in the context of organizational culture, self- leadership, and empowerment. Methods: Participants were 286 nurses drawn from 3 general hospitals. Data were analyzed using t-test, one-way ANOVA, Pearson correlation, and hierarchial multiple regression with the SPSS/WIN 18.0 program. Results: Significant differences in job satisfaction and turnover intention were found according to organizational culture types. Significant positive correlations were found between self-leadership, empowerment, task oriented organizational culture, relationship oriented organizational culture, innovation oriented organizational culture and job satisfaction. On the other hand, significant negative relationships were found between empowerment, relationship oriented organizational culture, innovation oriented organizational culture and turnover intention. The factors that enhance job satisfaction were found to be higher innovation-oriented organizational culture. Lower turnover intention was shown to be positively associated with relationship- or innovation oriented organization culture. Conclusion: Innovation oriented organizational culture is needed in order to raise job satisfaction and reduce turnover intention of nurses.

중환자실 간호사가 인식한 간호조직문화와 직장 내 괴롭힘 경험과의 관계 (Organizational Culture and Workplace Bullying of Intensive Care Unit Nurses)

  • 강지연;윤선영;원윤희;안유선
    • 중환자간호학회지
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    • 제7권2호
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    • pp.24-33
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    • 2014
  • Purpose: The purpose of this study was to identify the relationship between organizational culture and workplace bullying of intensive care unit (ICU) nurses. Methods: A secondary analysis was conducted using three different data sets on workplace bullying of hospital nurses. This analysis focused on the relationship between organizational culture and workplace bullying of 240 ICU nurses. The original data were collected using self-reporting questionnaires and were analyzed using hierarchical multiple regression. Results: ICU nurses were aware of their organizational culture as being rank-oriented, relationship-oriented, innovation-oriented, and task-oriented in that order. The results showed that 15.0% of the ICU nurses reported being victims of workplace bullying, mostly work-related bullying. The perception of a relationshiporiented culture explained a variance of 29% in the workplace bullying of ICU nurses. Conclusion: The findings suggest that ICU nurses who are strongly aware of a relationship-oriented culture would experience less workplace bullying. Further research is needed to develop interventions that can foster a relationship-oriented culture in ICUs.

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임무형 지휘가 조직 효과성에 미치는 영향에 관한 연구 - 조직문화의 매개효과를 중심으로 - (The Effect of Mission-oriented Command on Organizational Effectiveness)

  • 황성훈
    • 안보군사학연구
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    • 통권15호
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    • pp.153-192
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    • 2018
  • The purpose of this study is to verify the relationship between mission-oriented Command, organization efficiency, organization culture of 626 field officers in JFMU. Firstly. the study found that decision making in the relationship between mission-oriented command and organization efficiency had negative effect on job satisfaction. Planning and trust lead to positive effect on job satisfaction and organizational commitment and no significance in self decision. Secondly, mission-oriented command may differ depending on the types of organization culture and organization culture has positive effect on job satisfaction and organizational commitment. Thirdly, mission-oriented command has some effect which derives from its impact on organization efficiency that also effects rational culture and rank hierarchy culture. These study results suggest different measures in terms of practice and policy. Firstly. within the military organization, precise communication will lead to job satisfaction without unnecessary overload of communication. Also. we have rationale culture, agreement culture and rank hierarchy culture forming our organization culture. There is a need to apply elements of mission-oriented command depending on the types of organization culture. Secondly, to maximize organization performance through mission-oriented command, we have to strengthen the rationale and rank hierarchy cultures and especially introduce development culture which should be established within the military organization.

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간호 조직문화 유형에 따른 간호사의 기본심리욕구, 긍정심리자본, 심리적 소진 간의 관계 (Relationship between Basic Psychological Needs, Positive Psychological Capital, and Psychological Burnout depending on Types of Nursing Organizational Culture)

  • 조영문
    • 디지털융복합연구
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    • 제19권4호
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    • pp.413-421
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    • 2021
  • 본 연구는 간호조직의 조직문화 유형에 따른 기본심리욕구, 긍정심리자본, 심리적 소진의 정도와 관계를 파악하기 위한 서술적 조사연구이다. 연구대상자는 2020년 5월부터 2020년 6월까지 M시에 소재한 5개 중소병원 간호사 151명을 대상으로 하였으며 자료수집은 자기보고 설문지법을 사용하였다. 자료분석은 SPSS/WIN 23.0 Program을 이용하여 기술적 통계, one-way ANOVA, independent t-test, Pearson correlation coefficients로 분석하였다. 연구결과 관계지향문화와 혁신지향문화 유형은 기본심리욕구, 긍정심리자본과 정적 상관관계가, 심리적 소진과는 부적 상관관계가 있었다. 본 연구는 관계지향문화와 혁신지향 문화유형이 간호사의 긍정심리에 정적 관계가 있다는 것을 확인하였다. 그러므로 관계지향문화와 혁신지향문화를 활성화할 수 있는 간호조직 내 시스템 구축과 관련 프로그램 개발이 필요하다.

간호조직문화가 간호사의 전문직 삶의 질에 미치는 융합적 영향요인 (The Convergence Factors of Nursing Organizational Culture on the Nurses' Professional Quality of Life)

  • 이연복;이혜경
    • 한국융합학회논문지
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    • 제9권11호
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    • pp.491-500
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    • 2018
  • 병원간호사가 인식하는 간호조직문화의 유형을 파악하고, 이러한 간호조직 문화와 전문적 삶의 질과의 관계를 확인하기 위함이다. 대상자는 충북의 C시에 소재한 일개 대학병원에 근무하는 간호사 216명이다. 자료 분석은 SPSS/WIN22.0 프로그램을 이용하여 분석하였다. 전문직 삶의 질의 하위영역인 공감만족에 미치는 영향요인으로는 혁신지향문화, 결혼상태, 관계지향문화가 유의한 예측변인으로 나타났고, 이차성 외상 스트레스는 연령, 업무지향문화, 위계지향문화가 유의한 예측변인으로 나타났으며, 소진은 관계지향문화, 임상경력, 위계지향문화가 유의한 예측변인으로 나타났다. 이 같은 결과를 토대로 조직 내 혁신지향문화 및 관계지향문화 형성을 위한 간호사들의 인식 전환 및 개선을 위한 중재프로그램 개발 및 임상에서의 효과를 검정하는 연구가 필요하며, 숙련되고 임상경험이 풍부한 우수한 간호사를 확보하기 위해 조직차원에서의 근무환경 및 처우 개선이 이루어져야 한다.

군병원 간호조직문화와 조직성과에 관한 연구 (A Study on the Relationship between Nursing Organizational Culture of Military Hospital and Organizational Performance)

  • 김인숙;유승연
    • 간호행정학회지
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    • 제11권2호
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    • pp.129-145
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    • 2005
  • Purpose: This research was, by investigating the relations between the cultural types of a nursing organization in military hospital and performance, to ascertain the cultural types to be able to improve performance. Method: The date were gathered from 255 nurse officers who were in 19 military hospitals by using the self-report type of questionnaire. The period of data collection was from April 20, 2003 to July 15, 2003. For this research, the following tools were used: the tools for measuring the organizational characteristics, organizational culture, and job satisfaction, the tool for measuring organizational commitment. For data analysis the SPSS Win 12.0 program was used. Result: 1) Most of the cultural types of a nursing organization in military hospital is Relation-oriented. 2) In the relation between general the characteristics of subject and the organizational cultural type, there was a difference in the innovation-oriented, relation-oriented, hierarchy-oriented, and task-oriented culture according to nurse officers careers, hospital types, year in hospital, marital status, and unit(p<0.05). 3) In the relation between general characteristics of subject and organizational performance, there was a difference in the job satisfaction, affective commitment, transactional commitment, and normative commitment according to nurse officers careers, education, madrigal status and unit(p<0.05). 4) In the relationship between the of a military hospital were correlated with the type of each culture(p=0.00), 5) In the relation between the organizational culture type of military hospital and its performance, there was a positive correlation among job satisfaction and innovation-oriented culture, relation-oriented culture, task-oriented culture(p<0.05). And hierarchy-oriented culture showed that they had a weak negative correlation with job satisfaction(p<0.05). There was a positive correlation among affective commitment and innovation-oriented culture, relation-oriented culture, task-oriented culture(p<0.05). And hierarchy-oriented culture showed that they had a weak negative correlation with affective commitment(p<0.05). There was no culture type significantly related to continuance commitment and there was a weak positive correlation among normative commitment and innovation-oriented culture, relation-oriented culture, task-oriented culture. The types to have an influence upon nurse officers' job satisfaction were relation-oriented culture and innovation-oriented culture(p=0.00). And relation-oriented culture and innovation-oriented culture were major variances for affective commitment and only relation-oriented culture was influential variance for normative commitment(p=0.00). Conclusion: The organizational culture type was found which had an influence upon nurse officers' job satisfaction and organizational commitment. These result are very significant in having showed the persons in charge of nursing administration a basic data for creation of an effective organizational culture.

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수술실의 간호조직특성, 조직문화 유형 및 팀 효과성과의 관계 (A Study on the Relationships among Nursing Organizational Characteristics, Types of Nursing Organizational Culture and Team Effectiveness at Operating Rooms)

  • 김분한;김윤숙;전혜원;김금옥
    • 간호행정학회지
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    • 제12권3호
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    • pp.385-396
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    • 2006
  • Purpose: This study was a literary investigation in the development of an effective team-raised and cultural nursing organization targeting operating room nurses. This was done by grasping organizational features, different types of nursing organizational culture and team effectiveness, and by analyzing the relationships among variables. Method: The participators were 373 nurses. The data was collected between March 10th and April 28th, 2004. SPSS Win 11.0 program was used for data analysis. Results: Results of this study were as follows: A nursing organization at operating rooms was found to have an organizational culture with the characteristic of a centralized power and hierarchy-oriented organizational culture. With respect to a relationship between operating room organizational characteristics and the types of nursing organizational culture, there was a significant correlation in relationship-oriented culture and innovation-oriented culture. In the relation between the types of operating room organizational culture and team-effectiveness, it showed a significant correlation in team-devotion, peer-groupsatisfactional perception of a team's outcome in decreasing order. Conclusion: The organizational characteristic at operating rooms was power centralization and the culture type was hierarchy-oriented. These are factors that have a negative effect on a team-effectiveness-affecting relationship-oriented culture, innovation-oriented culture and work-oriented culture.

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The Effect of Innovation-oriented Organizational Culture on Job Engagement and Job Stress: Focusing on Moderating Effect of Self-efficacy

  • BAEK, Yoon-Ju;LIM, Yun-A;LEE, Jae-Chang
    • 산경연구논집
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    • 제11권6호
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    • pp.29-39
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    • 2020
  • Purpose: The purpose of this study is, in the situation where rapid response to the rapidly changing environment is required due to the development of the fourth industrial revolution such as artificial intelligence, virtual reality, and the internet of things, robotics, big data, additive manufacturing, bio-health, sharing economy and in the organizational culture aspiring toward the innovation of a major company, small business and a public institution, to analyze what influence a job-engagement and stress make, and what influence individual's self-efficacy as a moderator mediator makes, and to offer basic data for improving job-engagement and lowering job-stress. Research design, data, and methodology: For doing this, the literature and the empirical studies were combined. Deriving innovation-oriented organizational culture as factors affecting the job engagement and job stress through the literature, and have established hypotheses to verify them. We have collected data of 281 from ex,ecutives and staff-members working in areas including major company, small business and officials (the central government, a local public service, the prosecution, the police, and school). And these data were analyzed by SPSS 23 version. Results: Based on these data, the results of analysis were as follows; First, the innovation-oriented organizational culture which was recognized by organizational members had effect on job-stress. Second, the innovation-oriented organizational culture which was recognized by organizational members influenced job-stress. Third, in the relationship between the innovation-oriented organizational culture and job-engagement, self-efficacy did not influenced job-engagement. Finally, in the relationship between the innovation-oriented organizational culture and job-stress, self-efficacy influenced job-stress. Conclusions: Innovation-oriented organizational culture places importance on the organization's adaptability and flexibility in the external environment, so companies need to establish an innovation-oriented organizational culture favorable to achieving survival and successful innovation, and to develop and disseminate programs of positive and continuous organizations to improve task enthusiasm, reduce task stress, and enhance organizational performance. In the future, it will be necessary to verify the effectiveness of various organizational culture types through comparative analysis with companies that actively maintain an innovation-oriented organizational culture (Google, Kakao, etc.) and companies that prefer hierarchy-oriented organizational culture, relationship-oriented organizational culture, and market-oriented organizational culture.