• Title/Summary/Keyword: Relationship analysis

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The Effects of Perceived Service Quality and Relational Benefits on Relationship Development Process between Fashion Retail Stores and Customers (지각된 서비스 품질과 관계효익이 패션점포와 고객간의 관계발달 과정에 미치는 영향)

  • Ju, Seong-Rae;Chung, Myung-Sun
    • Journal of the Korean Society of Clothing and Textiles
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    • v.29 no.2
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    • pp.328-339
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    • 2005
  • The purpose of this study were to extract and empirically examine the effect variables on phase performance of relationship development process by identifying relationship development process between apparel store and customer. The questionnaires was asministered to 333 women frequency use of a department store, big shopping mall, discount store in Gwang-ju city during March 4-11, 2003. The data was analyzed by factor analysis, correlation analysis, and Structural Equation Model using LISREL 8.30 program. As the results, the perceived service quality with attractive factor of relationship explration phase direct positively influenced customer satisfaction among relationship expansion phases. However, relational benefit directly influenced customer satisfaction with the primary phase of relationship maintain as well as trust, customer commiment and long-term orientation. Also, customer satisfaction direct positively influenced trust, and customer' trust direct positively influenced customer commitment. Finally, the customer commitment direct positively influenced long-term orientation.

The Effect of e-CRM Factors on Customer Relationship Quality and Performance in B2B e-Marketplace -Focused on Moderating Effects of Switching Barriers (B2B e-마켓플레이스의 e-CRM요인이 고객관계의 질과 성과에 미치는 영향 -전환장벽의 조절효과를 중심으로-)

  • Song, Sun-Yok;Park, Kyu-Young
    • International Commerce and Information Review
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    • v.13 no.4
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    • pp.23-49
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    • 2011
  • The of this study was to establish a theoretical basis for relationship marketing exercised in the mB e-Marketplace and to empirically analyze causal relationship among e-CRM factor, together with quality and the performance of the customer relationship. The population sample of this study was the companies who had experience for using the B2B e-Marketplace, and a data analysis was made through y analysis, factor analysis, multiple regression analysis and hierarchical regression analysis, utilizing statistical package of SPSS 18.0. The result of proving the are as follows; First, the e-CRM factors(e-Marketing, e-Service, e-Sales) of B2B e-Marketplace showed the positive influence on the customer relationship quality factor. the e-CRM factors of B2B e-Marketplace showed the positive influence on the customer relationship performance factor. Third, according to the test result on the relationship between quality factor and performance factor, customer relationship quality factor(satisfaction, trust) had positive effect on performance factor. Last, for the moderating effect of switching barrier in the customer relationship quality factor(satisfaction, trust) on the B2B e-Marketplace and its performance factor(reusing intention, long-term orientation) of maintaining the relation, the subordinate variables of switching barrier(alternative attraction, switching cost) showed the positive moderating effects.

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The Effect of Information Sharing and Capability-trust between A Buyer and Its Supplier on the Buyer's Relationship Performance (구매자-공급자 간의 정보공유와 공급자에 대한 역량신뢰가 관계성과에 미치는 영향)

  • Park, Jinsoo;Pyun, Jebum
    • Journal of the Korean Data Analysis Society
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    • v.20 no.6
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    • pp.2967-2980
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    • 2018
  • In this study, we intended to find out how to improve the relationship performance between a hospital who is a buyer and its suppliers in the medical supply chain. For specific, in control of the transaction period and the number of bed, we investigated the effect of information sharing between a buyer and its suppliers along with the trust for the suppliers' capabilities perceived by the buyer on the buyer's relationship performance. In addition, in control of the transaction period and the number of bed, we also examined the influences of moderating effect of the interactional justice on the relations between information sharing and relationship performance, and between capability-trust and relationship performance. For this, we conducted reliability analysis, exploratory/confirmatory factor analyses, discriminant validity analysis, and moderated multiple regression analysis including control variables. Our results showed that there are positive effects of information sharing between a buyer and suppliers, and the buyer's perceived trust for the suppliers' capability on the relationship performance while controlling the transaction period and the number of bed. Besides, we empirically confirmed that there was the moderating effect of the interactional justice on the relations between capability-trust and relationship performance, whereas we could not find that statistically significant moderating effect of the interactional justice on the relations between information sharing and relationship performance.

Relationship between the Birds.Mammals' Distribution and Forest area, Land cover (조류.포유류의 분포와 산림면적, 토지피복과의 관련성)

  • Lee, Dong-Kun;Kim, Bo-Mi;Song, Won-Kyong
    • Journal of Korean Society of Rural Planning
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    • v.15 no.2
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    • pp.19-26
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    • 2009
  • The purpose of this study is to build Island biogeography in the basic concept of landscape ecology in South Korea by draw relationship between the species side of quantitative habitats and forest area surveyed in the national database based on investigation of the 2nd natural environment. In addition, try to present criterion of habitats character category after understanding habitats character of emergence area side of quality habitats based on the type of formatting. Species and forest area relationship analyzed using correlation analysis and simple regression analysis. Also habitat character limited composition ratio of neighboring land cover and analyzed using hierarchical cluster analysis to classify type of habitat. As a result, we found that forest area is correlated with number of species, forests which is bigger than 100ha are more important of increase in species' population. And according to land cover composition ratio, bird's classified types of forest inner species, forest edge species, forest outer species and mammal's classified types of forest inner species, forest general species, forest edge species. We suggest that study of species-forest area relationship and emergence habitat character be used as some management plans of species' conservation, protection and restoration.

The mediating effect of marital communication on the relationship between parenting attitude and marital intimacy of middle-aged married women (중년 기혼여성이 지각하는 원가족 부모의 양육태도와 부부친밀감과의 관계에서 부부의사소통의 매개효과)

  • Kim, HeeJeong;Kim, YongSoo
    • Journal of Family Relations
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    • v.22 no.1
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    • pp.41-62
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    • 2017
  • Objectives: The purpose of this study was to examine the relationship between parenting attitudes and martial intimacy and was to examine the mediating effect of marital communication in order to provide effective help to improve marital intimacy of middle-aged married women who have difficulty in marital relationship. Method: The subjects of this study were 229 married women aged 40-59. Statistical analysis of this study was performed using the SPSS 18.0 program. Results: The results of this study are summarized as follows. First, Pearson 's correlation analysis was conducted to investigate the relationship between parenting attitude, marital intimacy, and marital communication and the results were statistically significant. Second, the three - step hierarchical regression analysis proposed by Baron and Kenny (1986) was conducted to examine the mediating effect of marital communication on the relationship between parenting attitudes and marital intimacy, it was confirmed that marital communication was partially mediated between parenting attitudes and marital intimacy. Conclusion: This study is meaningful in that it was confirmed that marital communication was partially mediated between parenting attitudes and marital intimacy.

An Analysis of the Exchange Rate Regime of Nepal: Determinants and Inter-Dynamic Relationship with Macroeconomic Fundamentals

  • DAHAL, Suresh Kumar;RAJU, G. Raghavender
    • The Journal of Asian Finance, Economics and Business
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    • v.9 no.7
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    • pp.27-39
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    • 2022
  • The exchange rate is an important macroeconomic variable that influences internal and external balances. Nepal follows a dual exchange rate such that the Nepali rupee (NPR) is pegged with the Indian rupee (INR) but floats with the United States dollar (USD) and all other currencies. There have been very few studies on the exchange rate of Nepal, of which the majority focus on the bivariate relationship between exchange rate and another variable. However, this paper analyses the multivariate relationship between the USD-NPR exchange rate and major macroeconomic variables. Determinants of Nepal's exchange rate have been derived with multiple regression using the ordinary least square (OLS) approach. Since the explanatory variables could not significantly capture the movement of the dependent variable, a long-run relationship between Nepal and India's exchange rate has been analyzed using Engle-Granger cointegration to establish a relationship as suggested by a graphical representation. This explains that Nepal's exchange rate long run is determined by India's exchange rate than its own fundamentals. In addition, the macro-linkages of Nepal's macroeconomic variables have been analyzed using Standard Vector Autoregressive models followed by impulse response analysis which is useful for policy decisions. Some policy implications indicating the sustainability of Nepal's pegged regime have been drawn based on the empirical analysis.

Effect of the Consumer-Brand Relationship Quality on the Brand Loyalty in the Fast Food Restaurant in Masan, Korea (패스트푸드 레스토랑의 소비자-브랜드 관계의 질이 브랜드 충성도에 미치는 영향 - 마산시 일부 대학생을 대상으로 -)

  • Kim, Hyun-Ah
    • Journal of the Korean Society of Food Science and Nutrition
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    • v.34 no.4
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    • pp.489-495
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    • 2005
  • The purpose of this study was to analyze the effect of the consumer-brand relationship Quality (CBRQ) on the brand loyalty in the fast food restaurant in Masan, Korea. The Questionnaires were distributed to 250 students in the K University located in Masan, who were sampled by convenience-sampling method. The surveys were performed from December 6 to 14, 2004. The 246 Questionnaires were responded, and 12 unusable Questionnaires were excluded, then 234 were used for the final analysis $(response rate:\;93.7\%)$. For the statistical analysis, SPSS (12.0) was used to conduct the descriptive analysis, factor analysis, reliability analysis, Pearson correlation and multiple regression analysis. The result of this study showed that 2 constructs (satisfaction and commitment) of consumer-brand relationship Quality have significant positive effects on the brand loyalty in the fast food restaurant. It meant that as consumer-brand relationship quality becomes stronger, the customer's brand loyalty becomes greater. The differences of customer loyalty between the high and low group of self-connective attachment, satisfaction, commitment, trust and intimacy were significant. So the brand loyalty of high group of customer-brand relationship quality was significantly higher than that of low group of customer-brand relationship quality. As a conclusion, the operator in the fast food restaurant should focus on the marketing strategy to strengthen the quality of consumer-brand relationship in order to increase the brand loyalty of customers.

A Study on Clothing Behavior by Clothing Involvement (의복관여도에 따른 의복행동에 관한 연구)

  • Ku, Yang-Suk;Choo, Tae-Gue
    • Korean Journal of Human Ecology
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    • v.5 no.2
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    • pp.131-143
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    • 1996
  • The purpose of this study was to investigate clothing involvement and clothing behavior of women and to indentify the relationship between clothing behavior and clothing involvement. The data were analyzed using percentage, frequency, factor analysis, ANOVA, Scheffe test, t-test, and Multiple Regression. The results of the study were as follows: 1. Five dimensions of clothing involvement were derived by factor analysis such as fashion, interest pleasure, symbolism, and perceived buying risk. 2. There were significant relationships between clothing involvement dimensions and demographic characteristics such as age, educational background and family income level. Those who were younger and not married showed positive relationship among fashion, interest and pleasure of clothing involvement dimensions. Those who had higher educational background showed positive relationship with clothing involvement. Those who were empolyed showed higher clothing involvement with symbolism and perceived buying risk. 3. Age, marital status, and educational background showed important variables as factors that exert influence on clothing behavior: Those who were younger and not married attached importance to interest aesthetics, psychological dependence, and fashion. Those who were older and married attached importance to modesty and comfort. The more educated respondents were more concerned about interest aesthetics, symbolism, psychological dependence, and fashion. 4. The fashion of clothing involvement showed positive relationship in fashion, interest, symbolism, and psychological dependence of clothing behavior, and negative relationship in modesty and comfort. The interest of clothing involvement showed positive relationship in aesthetics and interest, and negative relationship in modesty and comfort of clothing behavior. The pleasure of clothing involvement showed positive relationship in psychological dependence, management, interest, and pleasure of clothing behavior. The symbolism of clothing involvement showed positive relationship in symbolism, modesty, conformity, psychological dependence, and fashion of clothing behavior. The perceived buying risk of clothing involvement showed positive relationship in management, conformity, and comfort and negative relationship in symbolism and fashion of clothing behavior.

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Mediating Effect of Relationship Addiction on the Relationship between Anxious Attachment and Psychological Violence Victimization (불안애착이 심리적 폭력 피해에 미치는 영향에서 관계중독의 매개효과)

  • Song, Yeon-Joo;Choi, Ga-Yeon;Park, Dae-Sun
    • The Journal of the Korea Contents Association
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    • v.19 no.6
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    • pp.292-301
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    • 2019
  • The purpose of this study was to investigate the effects of anxious attachment on psychological violence victimization and the role of relationship addiction on the relationship between anxious attachment and psychological violence victimization. To do this, 201 adults between 20~30 years old who live in G city and J area were administered anxious attachment, relationship addiction, and psychological violence victimization scale. Data analysis was performed using SPSS 22.0 for correlational analysis to examine the relationship between variables, and the structural equation for mediating effect validation was performed using AMOS 22.0. As a result, there were positive correlations among anxious attachment, relationship addiction and psychological violence victimization. Also, the effects of relationship addiction on the relationship showed full mediation effect. This suggests that anxious attachment may lead to psychological violence victimization through relationship addiction. Through this study, a counseling intervention method which is helpful to clients who have psychological violence victimization is presented. Based on the study, findings and implications are discussed.

A Study on Relationship Quality Influencing Customer Value, Customer Satisfaction and Relationship Retention Intention in the B2B Transaction : Focused on Clients of PCB Manufacturing Corporation (B2B 거래관계에서 고객가치, 고객만족, 관계지속의도에 영향을 미치는 관계품질에 관한 연구 : PCB 제조기업의 고객사를 중심으로)

  • Kim, Min Jeong;Lee, Jae Kwang;Jeong, Jong Kwan
    • Journal of Information Technology Services
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    • v.13 no.4
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    • pp.139-153
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    • 2014
  • The purpose of this study is to examine the impact of relationship quality on customer value, customer satisfaction and relationship retention intention in the B2B transaction relationship. For the empirical study, we conducted a survey of the PCB corporation's client companies and used 110 surveys of them for analysis. The results of this study are summarized as follows : First, trust, relationship satisfaction, unity and performance as factors of relationship quality had significantly positive effect on relationship retention intention by the medium of customer satisfaction. Second, utilitarian value which is a parameter did not have significantly effect on customer satisfaction and relationship retention intention. Whereas, hedonic value which is influenced by relationship satisfaction, unity and performance had significantly positive effect on customer satisfaction and relationship retention intention. These results are not treated weightily in the preceding studies and managing the hedonic value in B2B transaction relationship is considered important to improve the customer satisfaction and relationship retention intention.