• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.17 no.6
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• pp.71-88
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• 2022

The purpose of this study is to develop the competencies to help micro entrepreneurs who have experienced failure to successfully re-challenge. To this end, relevant literature published from 1977 to 2022 was analyzed, behavioral event interviews (BEI) were conducted with 7 successful micro entrepreneurs, and focus group interviews (FGI) were conducted three times by inviting competency development and HRD experts. Based on these research activities, the draft about competencies for micro entrepreneurs who had have failure was derived. And then inviting 12 experts in related field for Delphi Analysis, the final competency model that helps micro entrepreneurs successfully recover were developed as follows : Competency Groups(small business owners, recovery from failure), 8 detailed competencies(seize business opportunities, business planning, business differentiation, operation management, market exploration, research and development of products and services, positive self-regulation, overcoming and coping with failure experiences), 22 competency factors, and 72 behavioral indicators. This study has an academic significance in that it developed the competencies required for micro entrepreneurs recovering from failure. In addition, the results of this study can be used to develop a competency-based education program for micro entrepreneurs and to select suitable candidates for support programs.

• Journal of Electrical Engineering and Technology
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• v.13 no.1
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• pp.60-67
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• 2018

The presence of induction motor loads in a power system may cause the phenomenon of delayed voltage recovery after the occurrence of a severe fault. A high proportion of induction motor loads in the power system can be a significant influence on the voltage stability of the system. This problem referred to as FIDVR(Fault Induced Delayed Voltage Recovery) is commonly caused by stall of small HVAC unit(Heating, Ventilation, and Air Conditioner) after transmission or distribution system failure. This delayed voltage recovery arises from the dynamic characteristics associated with the kinetic energy of the induction motor load. This paper proposes the UVLS (Under Voltage Load Shedding) control strategy for dealing with FIDVR. UVLS based schemes prevent voltage instability by shedding the load and can help avoid major economic losses due to wide-ranging cascading outages. This paper review recent topic about under voltage load shedding and compare decentralized load shedding scheme with conventional load shedding scheme. The load shedding strategy is applied to an actual system in order to verify the proposed FIDVR mitigation solution. Simulations demonstrate the effectiveness of the proposed method in resolving the problem of delayed voltage recovery in the Korean Power System.

• The Journal of Asian Finance, Economics and Business
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• v.8 no.1
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• pp.961-970
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• 2021

This study aims to examine the impact of service recovery in building customer loyalty through the mediating role of customer satisfaction and corporate image. This study also aims to examine the reciprocal relationship between customer satisfaction and corporate image in building customer loyalty. This study uses data from 126 consumers who have received recovery for a service failure in five logistics companies which operates in Southeast Sulawesi in Indonesia, namely; JNEs; J&T Express; Pandu Logistics; MEC; and TiKi. Data was collected using a questionnaire which was then distributed to all respondents via google form. The distribution of respondents at each logistics company provider was as follows: 19 respondents were customers of JNEs; 17 respondents were customers of J&T Express; 32 respondents were customers of Pandu Logistics; 21 respondents were customers of MEC; and 37 respondents were customers of TiKi's. The structural model developed in this study was tested using Partial Least Squared (PLS) method. The research found that service recovery has a direct effect on customer satisfaction and corporate image as positive and significant. Customer satisfaction and corporate image have a reciprocal relationship which then roles in building customer loyalty. Service recovery has an indirect effect on customer loyalty through the mediating role of customer satisfaction and corporate image.

• Journal of Service Research and Studies
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• v.6 no.2
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• pp.215-232
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• 2016

As the development of service marketing, research on service failure has gained more and more attention. This research aims to explore factors influencing the service failure severity perception, focus on consumers' internal propensity, ZOT(zone of tolerance) about service and comparison with other consumers in service failure situation. According to study results, it revealed that past experience satisfaction has negative effect on the zone of tolerance about service failure. Company image also has negative effect on the ZOT about service failure. While service importance has negative effect on the ZOT about service failure, it has positive effect on the perceive service failure severity. The ZOT about service failure has negative effect on perceived serviced failure severity. In contrast, social comparison perception level has no effect on perceived service failure severity, and negative affectivity also has no effect on that. In Conclusion, five hypothesis are accepted among seven hypothesis. This study gives important point to researchers and service providers in the service industry. For researchers, the result will be helpful them to further develop service failure and recovery framework. For service providers, the results will suggest specific guidelines for recovering the service failure. They can place emphasis on the serious point, so they can get a effective performance from the recovery strategy.

• Proceedings of the Earthquake Engineering Society of Korea Conference
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• 2002.09a
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• pp.300-307
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• 2002

Bridge foundation failure considering the effect of local scour around pier foundations under hi-directional seismic excitations is examined in probabilistic perspectives. The seismic responses of bridges with deep foundations are evaluated with a simplified mechanical model, which can consider the local scour effect around the deep foundation in addition to many other components. The probabilistic characteristics of local scour depths are estimated by using the Monte Carlo simulation. The probabilistic characteristics of basic random variables used in the Monte Carlo simulation are determined from the actual hydraulic data collected in middle size streams in Korea. The failure condition of deep foundation is assumed as bearing capacity failure of the ground below the foundation base. The probability of foundation failure of a simply supported bridge with various scour conditions and hi-directional seismic excitations are examined. It is found that the local scour and the recovery duration are critical factors in evaluating the probability of foundation failure. Moreover, the probability of foundation failure under hi-directional seismic excitations is much higher than under uni-directional seismic excitations. Therefore, it is reasonable to consider hi-directional seismic excitations in evaluating the seismic safety of bridge systems scoured by a flood.

• Management & Information Systems Review
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• v.33 no.3
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• pp.59-76
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• 2014

This research tries to present the role of Jung, which is well known as Koreans' traditional emotional attachment in service recovery process. Prior research on the service recovery have focused on relationship among perceived justice, recovery satisfaction and forgiveness. Especially perceived justice including distributive, procedural, and interactional justice has addressed as most important antecedents of recovery satisfaction. Although the pivotal role of emotional factors for successful service recovery has agreed by many researchers, relatively little attention has been paid to this issue. During the service recovery process, even if customer perceived recovery effort from service provider as justice one, they might feel displeasure or dissatisfaction. It means prior researches have underestimated the importance of emotional aspect, especially for Korean perspectives. In this study, we examined customer reactions to service failure and recovery process in restaurant service settings. Specifically, we focused on the moderating effect of 'Jung' on the paths between perceived justice and outcome variables such as forgiveness and recovery satisfaction.

• Journal of Institute of Control, Robotics and Systems
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• v.15 no.7
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• pp.720-727
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• 2009

This paper proposes a new integrated navigation system for a mobile robot in indoor environments. This system consists of five frameworks which are classified by function. This architecture can make the navigation system scalable and flexible. The robot can recover from exceptional situations, such as environmental changes, failure of entering the narrow path, and path occupation by moving objects, using the exception recovery framework. The environmental change can be dealt with using the probabilistic approach, and the problems with the narrow path and path occupation are solved using the ray casting algorithm and the Bayesian update rule. The proposed navigation system was successfully applied to several robots and operated in various environments. Experimental results showed good performance in that the exception recovery framework significantly increased the success rate of navigation. The system architecture proposed in this paper can reduce the time for developing robot applications through its reusability and changeability.

• Korea Journal of Hospital Management
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• v.14 no.1
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• pp.99-122
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• 2009

In this study, the authors developed typologies of failures and recovery strategies in healthcare services, adopting the research framework of Kelley et al.(1993), Hoffman, et al.(1995), and Forbes et al.(2005). Data were collected form a sample of 559 respondents recruited in several regions of Korea through self-administered questionnaires. Data collection was done at hospitals and clinics respondents were visiting. The study has identified typologies of 21 failures and 10 recovery strategies in health care services. Results shows that "insufficient explanation by doctors" was the most frequent service failure followed by "insincere attitude of administrative employees" and "insincere attitude of nurses. "The type of recovery (compensation) that most of the respondents have received was apology from the healthcare service providers while the recovery that most respondents wanted to receive was sufficient explanation, suggesting that there is a significant gap between what is wanted and what is offered. Implications for healthcare service providers as well as limitations of the current study were discussed. Directions for further research were also suggested.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.37 no.5B
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• pp.357-364
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• 2012

In Visible Light Communication (VLC) system, with the limitation of transmission range and Field Of View (FOV), LOS (Line of Sight) link between two transceivers should be guaranteed due to the straightness of the visible-light signal. Especially for indoor applications, link recovery is an advantage method to remain the link connection because of the link failure in which caused by movement obstacle. Link recovery schemes try to keep link dynamically without re-initialing connection. This article proposes a new link recover scheme for VLC system by using cooperative communication. Our propose scheme focuses on the QoS reservation resource by GTS in IEEE 802.15.7 specification in which the requested QoS resource from client should be guarantee during the application time. With the link recovery scheme, we will try to continue the link connection as long as possible when unexpected disconnect link. The mathematical analysis and simulation results show that proposed scheme increases the overall reliability of the VLC system.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.16 no.7
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• pp.1541-1548
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• 2012

This paper proposes a new multipath-based routing protocol on MANETs with Fast-Recovery of failures. The proposed protocol establishes the primary and secondary paths between a source and a destination considering the end-to-end packet reception reliability of routes. The primary path is used to transmit messages, and the secondary path is used to recover the path when detecting failures on the primary path. If a node detects a link failure during message transmission, it can recover the path locally by switching from the primary to the secondary path. By allowing the intermediate nodes to recover locally the route failure, the proposed protocol can reduce the number of packet loss and the amount of control packets for setting up new paths. The simulation result using QualNet simulator shows that the proposed protocol was about 10-20% higher than other protocols in terms of end-to-end message delivery ratio and the fault recovery time in case of link fault was about 3 times faster than the other protocols.