• 제목/요약/키워드: Quality of Nursing Service

검색결과 528건 처리시간 0.026초

상급종합병원 간호·간병통합서비스병동과 일반병동 간호사의 시점별 직무만족도 및 삶의 질 비교연구 (A Comparative Study on the Nurses Job Satisfaction and Quality of Life in Integrated Nursing Care Service and General Wards in a Tertiary Hospital)

  • 하유미;하은호;김지희;김효주
    • 융합정보논문지
    • /
    • 제12권4호
    • /
    • pp.56-66
    • /
    • 2022
  • 본 연구는 간호·간병통합서비스병동(INCSW) 및 일반병동(GW) 간호사들의 직무만족도와 삶의 질을 비교, 분석하여 간호·간병통합서비스 제도를 도입한 의료기관의 간호 질 향상과 고품질의 간호환경조성을 위한 기초자료를 제공하고자 시도되었다. K 병원 INCSW와 GW에서 근무하는 간호사 88명 대상으로 총 3회에 걸쳐 6개월 동안 추적 조사하였다. 연구결과 INCSW와 GW는 6개월 동안 직무만족도에 유의미한 차이가 없는 반면, 삶의 질은 '전반적인 삶의 질'(1차 p=.033, 2차 p=.030)과 '전반적인 건강상태'(1차 p=.049) 항목에서 유의미한 차이가 있었다. 직무만족도 차수별 비교에서는 '조직별 인정 및 전문적 성취'(2/3차 p=.037)와 '존중과 인정의 인간관계'(1/3차 p=.005, 2/3차 p=.006) 항목에서 통계적으로 유의미한 차이가 있었다. INCSW의 삶의 질을 차수별로 비교한 결과 '전반적 삶의 질' 항목의 통계적으로 유의한 차이가 있었다(1/3차 p=.025, 2/3차 p=.010). 본 연구 결과를 토대로 간호 인력의 숙련도와 환자 요구도를 반영한 인력배치, 배치 전 직무 교육 및 조직문화 개선 등의 기간별 다양한 간호중재전략을 개발한다면 INCSW와 GW 간호사 직무만족도와 삶의 질 향상에 도움이 될 것이다.

응급실 간호사의 업무분석을 통한 경력등급별 실무교육안 개발 (Development of an In-service Education Program for Emergency Room Nurses According to Their Career Ladders)

  • 이은남;김복자;김성숙;강경희;김영순
    • 임상간호연구
    • /
    • 제14권1호
    • /
    • pp.99-111
    • /
    • 2008
  • Purpose: This study was done to provide basic data for developing an in-service education program to improve nurses' quality. First, frequency of nursing activities and competency levels of emergency nurses according to their career ladders were compared through job analysis and then practical education programs were presented on based of the results. Method: Data were collected from 335 nurses working in emergency rooms in 31 tertiary hospitals. Data collection was done from September to November 2005 using the job analysis questionnaire. Results: There were 41 nursing activities that showed differences in frequency and 78 activities that showed differences in perceived competency level. Irrespective of emergency nurses' careers, activities that show high frequency but low competency were sputum liquefying therapy, assessment of cranial nerve function, identification of diagnostic radiology, and communication with various departments. In-service education content according to nurse's career ladders was presented by adding high frequency nursing activities and activities with low competency level even though having high frequency. Conclusion: There is a need to develop and provide in-service education programs, which consider nurses' difference in frequency and competency level for their career ladders.

  • PDF

SERVQUAL을 적용한 일 보건소 이용자의 보건의료서비스 질적 수준 평가 (Evaluation of Health Care Services of Public Health Centers: SERVQUAL)

  • 정혜영;변도화
    • 한국보건간호학회지
    • /
    • 제28권3호
    • /
    • pp.553-564
    • /
    • 2014
  • Purpose: The aim of this study is to identify the expectations and perceptions of health center users as to the services. SERVQUAL scale was used for measurement of service quality. The purpose of this study is to offer baseline data for improving the quality of health care services. Methods: The subjects were users of a health center in S City in Kangwon-do; 170 people participated in this study. Results: Regarding service quality depending on general characteristics, the following results were obtained. First, there were statistically significant differences depending on the gender, purpose of visit, and satisfaction in the health center. Second, the services fell short of the expectations. Third, the quality of 'safe, accurate services' scored the highest, while 'empathy and friendliness' scored the lowest. Fourth, 'internal, external environment of the health center' scored the highest, while 'courtesy of staff' scored the lowest. There were no statistically significant differences. Conclusion: Based on the findings, the following are suggested. First, employee education should be provided for development of empathy and interaction with patients; those are the weakest areas in the health care services. Second, a system allowing patients to understand and participate in their treatment should be developed.

의료기관 가정전문간호사의 직무분석 (Job Descriptions of Hospital Based Home Care Nurse Practitioners in Korea by DACUM Technique)

  • 황문숙;이승자;임난영;이미경
    • 가정∙방문간호학회지
    • /
    • 제18권1호
    • /
    • pp.48-57
    • /
    • 2011
  • Purpose: The aim of this study was to develop and to analyze the task of hospital based home care nurse practitioners in Korea. Method: The definition of home care nurse practitioners and job description was developed based on developing a curriculum(DACUM) by 7 panels who have experienced in home care nursing. One hundred fifty four nurses who were working at hospital based on home care were participated. Result: Fourteen kinds of duties were identified : the selection of home care patients; basic home care nursing; advanced home care nursing; patient/family education and counseling; medical decision making and coordination of patient service; management of home care supplies and drugs for patients; management of medical records; management of home care the agency; management of home care personnel; management of the home care supplies for agency; home care public relations; improvement of home care quality; management of long-term care service; and self-improvement. Ninety-six tasks were classified. Conclusion: The abilities for quality improvement and the advanced nursing practice of home care nurses should be empowered.

  • PDF

Brady & Cronin의 모델에 기반한 임상시험 서비스 질 측정 문항 개발 (Developing Measurement Items for the Service Quality of Clinical Trials based on the Brady & Cronin Model)

  • 이고은;김상희;김수;추상희;석정호;김소윤
    • 대한기관윤리심의기구협의회지
    • /
    • 제6권1호
    • /
    • pp.17-31
    • /
    • 2024
  • Purpose: This study aims to develop preliminary items for measuring the perceived service quality of clinical trials among participants and to verify content validity. Methods: This study was designed as a methodological study. A conceptual framework was established based on Brady and Cronin's hierarchical model, and preliminary items were prepared through translation-back-translation, a review of existing instruments, and in-depth interviews with clinical trial participants and clinical research coordinators. The final items were completed through content validity testing by experts and a review of items by clinical trial participants for the prepared preliminary items. Results: Through this study, a set of 58 items across four domains (quality of interaction with researchers, the physical environment, performance procedures, and performance results) and 9 components (information·education·communication, trust, respect for participant preferences, securing facilities and space, accessibility, comfortability, informed consent, coordination of care, subjective understanding of clinical trials) on the service quality of clinical trials were completed. The scale content validity index of all preliminary items was 0.96, meeting the recommended standards. The individual-item content validity index also meets the recommended criteria for most items, excluding four items. Conclusion: This study holds significance in developing items to measure the quality of clinical trial execution from the perspective of participants. By verifying the reliability and validity of these items through subsequent research, it is expected that they can be utilized as a valuable instrument to devise strategies for improving the quality of clinical trials.

  • PDF

간호간병통합서비스 병동 입원 환자의 만족도와 서비스 평가를 위한 ICT 기반 통계분석 (Statistical Analysis Based on ICT for the Satisfaction and Service Evaluation of Patients Admitted to a Nursing Care Integrated Service Ward)

  • 남순열
    • 한국전자통신학회논문지
    • /
    • 제12권1호
    • /
    • pp.229-236
    • /
    • 2017
  • 간호간병통합서비스는 적정 간호인력 배치를 통한 팀 간호체계의 총체적인 전문 간호 제공과 병동 환경개선 및 환자 안전관리 등 제반 여건을 갖춘 병동에서 제공하는 입원 서비스이다. 연구 대상은 경기도내 일 종합병원의 해당 병동 입원환자로서 연구 목적을 이해하고 참여하기를 동의한 92명이며, 연구방법은 ICT 기반의 설문 자료를 SPSS/WIN 21.0 프로그램을 활용하여 빈도, 백분율, 평균, 표준편차, t-test, ANOVA을 적용하였으며, 사후검정은 Scheffe test를 하였다. 또한, 간호만족도와 서비스 평가의 상관관계는 Pearson's correlation으로 분석하였다. 본 논문은 만족도의 중요성을 재확인하고 간호간병통합서비스 병동 입원 환자들의 서비스의 질 향상을 위한 기초자료를 제시했다는 점에서 그 의의가 있다.

시스템다이내믹스를 이용한 혈액투석실 간호인력 산정 연구 (A Model for Nursing Workforce in Hemodialysis Room Using System Dynamics Approach)

  • 김문실;권경자;최송희
    • 임상간호연구
    • /
    • 제14권2호
    • /
    • pp.71-81
    • /
    • 2008
  • Purpose: The objective of this study was to determine the cause-effect and dynamic change mechanism among factors that affect calculation of the nursing workforce in the hemodialysis room and to establish a system dynamics model and create a strategic simulation to be used to increase efficiency in the clinical situation. Method: The system dynamics approach was adapted to build a simulation model for calculating the nursing workforce. The model was built using Vensim 5.0b DSS. Results: The results were as follows for Scenario A: The highest level of nursing service quality, patient satisfaction, and nurse satisfaction, and the lowest level of turnover intention is maintained when the ratio of patients to nurse is 3.5:1 compared to all other situations. Scenario B: At the ratio of patients to nurse 4.0:1 nursing service quality, patient satisfaction, and nurse satisfaction dropped slightly, and turnover intention also rose slightly. However with time the results showed improvement. Conclusion: In terms of economic efficiency in the hemodialysis room, the ratio of patients to nurse for the best nursing workforce should not exceed 4.0:1.

  • PDF

"호스피스 스마트 환자" 서비스 프로그램 개발 및 평가 (Development and Evaluation of "Hospice Smart Patient" Service Program)

  • 박재순;유양숙;최동원;박현정;김지인
    • 대한간호학회지
    • /
    • 제41권1호
    • /
    • pp.9-17
    • /
    • 2011
  • Purpose: The purpose of this study was to develop and implement the Hospice Smart Patient Program and to evaluate its effectiveness. Methods: It was quasi-experimental non-equivalent pre-post study. Breast cancer patients who underwent surgery, chemotherapy or radiotherapy, or who needed palliative care, participated in the study. Participants were divided into two groups, experimental and control groups based on their preferences. The program was developed after literature review and discussion among experts on hospice and palliative care. Participants who were in the experimental group received either face-to-face or phone "Hospice Smart Patient" Service at least once a week for 5 months. Results: There was a significant difference in quality of life and communication skill between the two groups after the service was provided. In addition, participants in experimental group showed improved decision making skills, mastery sense, and understanding of hospice and palliative care, which would be beneficial in improving their quality of life. Conclusion: We have concluded that the "Hospice Smart Patient" Program is useful for cancer patients in decision making, improving self-control and choosing hospice care to improve their quality of life.

노인주간보호서비스 이용 부양자의 삶의 질과 영향요인 (Factors Influencing the Quality of Life of Caregiver using Day Care Service)

  • 노현정;최연희
    • 동서간호학연구지
    • /
    • 제19권1호
    • /
    • pp.1-6
    • /
    • 2013
  • Purpose: The purpose of this study was to identify factors influencing quality of life of caregivers using day care services. Methods: Data were collected from 14 different day care services in D city, with a total of 146 female caregivers as participants. All participants were at home caregivers whose patients were senior citizens older than 65. Data were collected from September 1 to 30 of 2008 and analyzed by t-test, ANOVA, Pearson's correlation coefficient, and stepwise multiple regression. Results: Quality of life among caregivers of day care services differed significantly according to state of health, other caregivers, job, and family income. Quality of life among caregivers showed correlation with caregiving burden. The significant predictors affecting quality of life were state of health, other caregivers, job, and family income and caregiving burden. A combination of these predictors accounted for 43.5% of the variance in quality of life. Conclusion: These findings show that quality of life of family caregivers using day care services is influenced by caregiving burden. Development of day care service programs is necessary in order to reduce caregiving burden of family caregivers for the elderly.

노인요양 시설 입소 노인 삶의 질 구조모형 (A Structural Equation Model of Quality of Life in Nursing Home Residents)

  • 신소홍;박정숙
    • 노인간호학회지
    • /
    • 제20권3호
    • /
    • pp.193-203
    • /
    • 2018
  • Purpose: This study was done to develop a predictive model for quality of life of elderly residents in long-term care facilities (LTCF). The study was based on Brofenbrenner's ecological system theory and a literature review. Methods: Data were collected using a convenience sample of 205 elderly residents in 2 nursing homes located in D city and 1 nursing home located in K province. The exogenous variables were individual factors, family support, and facility environmental factors. The endogenous variables were self-esteem, accommodation adaptation and quality of life of elderly residents in LTCF. Collected data were analyzed through structural equation modeling using AMOS 20.0. Results: Eleven of the twelve hypotheses were supported, but the hypothesis that facility environment factors effect self-esteem was not supported. Quality of life of elderly residents in LTCF was explained first by facility environmental factors, followed by self-esteem, individual factors, accommodation adaptation, and family support with an explanatory power of 83.0%. Conclusion: To improve the quality of life of elderly residents in LTCF, the service and environment preparation provided by facilities is important, and it is necessary to provide emotional counseling to improve the self-esteem of these elders.