• 정보관리연구
• /
• 제41권3호
• /
• pp.45-66
• /
• 2010

본 연구의 목적은 우리나라 디지털도서관의 서비스 품질을 객관적으로 측정할 수 있는 표준화된 서비스 품질 측정도구(DL-SQI 모형)를 통해 실제 이용자가 지각하는 디지털도서관의 서비스 품질 지수를 측정하는 것이다. 그리고 서비스 품질이 고객만족과 고객충성도에 미치는 영향에 대해서도 알아보는 것이다. 연구결과 디지털도서관의 서비스 품질 측정방법을 고안하고 본 연구에서 표본으로 선정된 3개 디지털도서관의 서비스 품질 측정결과를 다양한 관점에서 분석하였다.DL-SQI 모형에서 밝혀진 서비스 품질이 고객만족과 고객충성도에 미치는 영향을 알아보기 위해 DL-SQI 기대효과 모형을 개발하고 검증하였다.

• 방송공학회논문지
• /
• 제16권2호
• /
• pp.319-330
• /
• 2011

스테레오스코픽 3D 영상의 객관적인 화질 평가를 위해서 지금까지는 왼쪽과 오른쪽 영상에 대해 각각 2D 영상의 화질을 측정, 평가하는 방법을 사용하였다. 하지만 이 방법은 각각의 영상에 대해서 별도로 화질을 평가해야 하는 불편함이 따랐다. 그래서 본 논문에서는 왼쪽과 오른쪽 영상을 중첩하여 만든 하나의 영상을 통하여 스테레오스코픽 3D 영상의 화질을 평가하는 방법을 제안하여, 보다 간편하고 빠르게 스테레오스코픽 3D 영상의 화질을 평가할 수 있도록 하였다.

• 한국전문물리치료학회지
• /
• 제30권2호
• /
• pp.120-127
• /
• 2023

Background: In general, measurement qualities of cross-culturally adapted quality of life (QOL) measures are altered in many aspects, although versions of them are well-validated measures. The latent trait and measurement qualities of the QOL measures for cancer-related samples should be considered when developing cross-culturally adapted measures. Objects: To investigate the latent trait of the translated into Korean World Health Organization Quality of Life-BREF (WHOQOL-BREF) administered to different cancer survivors who had palliative rehabilitation care service (PRCS). Methods: A cross-sectional study with 139 cancer survivors who had an experience of cancer survivorship with PRCS were conducted with a two-step analytic procedure including exploratory factor analysis (EFA) to confirm the latent trait and Rasch rating scale modeling to investigate the measurement qualities of the cross-culturally adapted WHOQOL-BREF measure. Results: While the original WHOQOL-BREF measure constitutes a 4-latent trait, the EFA reveals that 24 items constitute six substantial factors. The item loadings are predominantly spread over factors 1 through 4 in a mixed manner of the latent traits, while the loadings of 'physical health' and 'environmental health' latent traits show similarity to what the original measure intended to assess. The latent trait of the cross-culturally adapted WHOQOL-BREF measure administered to different cancer survivors is likely to reveal more dimensions than the original WHOQOL-BREF measure. Person reliability (i.e., analogous to Cronbach's alpha) and separation are measured with 0.92 and 3.48, respectively. All items except the one item (medical treatment item) fit the Rasch rating model. Conclusion: Findings suggest that the latent trait and the measurement qualities of the cross-culturally adapted WHOQOL-BREF measure should be taken into consideration when applying versions of it to various populations.

• 산업경영시스템학회지
• /
• 제27권3호
• /
• pp.45-51
• /
• 2004

Recently, the severe competition in the internet shopping mall has forced firms to increase the customer satisfaction and to enhance service quality Despite the internet shopping mall's fast and superficial growth and extraordinary potential, study on (actors affecting service quality based on its characteristics is meager. Most researchers have studied on the service quality related with the internal shopping mall by just applying measurement items in internet environment. This paper tries to analyze whether the internet shopping mall can be reorganized by introducing factors of service quality specifically with reference to the internet showing mall. In addition, this study focuses on developing the method to measure the service quality more effectively. For this purpose, this study applies the Taguchi Method using quality loss function (QLF) which can be used to measure quality quantitatively. The proposed method provides the measurement of the internet shopping mall's service quality and offers to the practitioner a measurement tools suitable for service industry.

• 산업경영시스템학회지
• /
• 제34권4호
• /
• pp.42-48
• /
• 2011

This paper proposes performance measurement method of quality small-group activity in business. This paper collects and analyzes quality circle activities data respect to tangible and intangible effect in national quality circles competitions festival. This paper proposes QPI (quality-circle performance index) based on Balanced Scorecard for quality small-group activity in quality improvement area. QPI is to measure the performance of quality improvement activities in the business firms. QPI is able to use widely in industries to provide a performance measure of quality small-group activity. In this paper, we propose the application method of QPl.

• 품질경영학회지
• /
• 제22권1호
• /
• pp.122-132
• /
• 1994

So far, the Taguchi Method has dealt with multiple quality characteristics under the assumption that they are independent. Since the relationships between quality characteristics are practically important, this study proposes a new performance measure considering the correlation among characteristics. In this paper, we impose weight on each characteristic and correlation among characteristics. The loss function of multiple characteristics is defined in accordance with combination of simple characteristic types, and it is divided into terms of loss that characteristic itself and the correlation among characteristics cause. And the proposed method uses the expected loss of multiple characteristics as the new performance measure. The data in literature are used to compare with the existing performance measures.

• International Journal of Quality Innovation
• /
• 제8권1호
• /
• pp.1-14
• /
• 2007

The Six Sigma and Lean Production methodologies suggest that creating value for customers is the objective of a production process or an organisation. In the production context, "added value" dominates the discussion about the creation of value to customers. However, "added value" is often only defined conceptually or discussed at a strategic level, and the link between added value and customer value has not yet been well conceptualised. Therefore, the purpose of the paper is to develop a methodology to measure added value in order to complement the existing performance measures in Six Sigma and Lean Production by conceptualising the link between customer value and added value. The conceptual link "confirms" that quality, time, and costs are the elements of added value, which are transformed into a metric to express customer value. The implementation of the metric recommends the adoption of Lean (Six) Sigma and Lean Accounting (Activity Based Costing), which thus implies that "leanness" is an important "feature" of added value.

• 품질경영학회지
• /
• 제36권2호
• /
• pp.45-58
• /
• 2008

The importance of quality logistics service to the enterprises has kept growing considering the fierce competitions. It also asks for the sound definition and the scale explaining the construct of logistics service quality. The current study attempted to identify the construct of logistics service quality and develop the scale to measure it. Various qualitative and quantitative methodologies have been employed in order to provide the solid theoretical and psychometrical foundation of the proposed scale. In so doing, the conceptual definition of Logistics Service quality has been proposed and the 127-item scale measuring the construct of logistics service quality has been developed and found to be reliable and valid.

• 한국산업정보학회:학술대회논문집
• /
• 한국산업정보학회 1999년도 추계공동학술대회 논문집:21세기지식경영과 정보기술
• /
• pp.65-80
• /
• 1999

The Electronic Commerce is expected as one of the most prospective industries in the 21th century. This research developed a survey and analysis is based on the results of the service quality model and previous research of the service quality in MIS. Service quality, one instrument developed by the marketing area, is provided as a possible measure of internet shopping mall. Service quality measure five service dimensions of tangible, reliability, responsiveness, assurance and empathy. The main purposes of this study are to develop an exploratory model based on service quality that can explain the factors of customer's perceived service quality and investigate how these factors are related to consumer satisfaction. This study also focus on relationships among service quality, consumer satisfaction, and purchase intentions. The results of this survey are summarized as follows: (1) Reliability and responsiveness of internet shopping mall are evaluated as very important factors, (2) Service quality is an antecedent of consumer satisfaction, (3) Consumer satisfaction has a significant effect on purchase intentions.

• 품질경영학회지
• /
• 제27권4호
• /
• pp.20-41
• /
• 1999

This study addresses the development of a quality measurement of information systems integration(SI) service. Several dimensions which affect on quality of systems integration service have been identified and tested. Also, a measurement tool(questionnaire) of the factors has been developed. To achieve above purpose, extensive literature review and in-depth interview with several SI managers and customers were used. We suggested the analysis framework including performance variables such as quality, customer satisfaction, intention of renewal contract, and contribution to better customer's information system and the quality factors as well. To verify the research framework, collected data from the survey was analyzed statistically. The data from 73 respondents was used for analysis. Consequently, we identified eight factors and developed a 41-item instrument with Likert 5 points to measure the quality of SI service. It was proved that the 41-item instrument suggested in this study was very useful to measure the performance of SI service such as quality and customer satisfaction. Also it was shown that the instrument measured intention of renewal contract and contribution of customer's information system well.