• Title/Summary/Keyword: Quality appraisal

Search Result 194, Processing Time 0.027 seconds

The Effects of Leadership, Appraisal, Reward, and KMS Characteristics on KMS Use (리더십, 평가 및 보상, KMS특성이 KMS 이용에 미치는 영향)

  • Lee, Hong-Jae;Park, Sung-Jong
    • Journal of Digital Convergence
    • /
    • v.10 no.6
    • /
    • pp.7-15
    • /
    • 2012
  • The purpose of this study is to examine the causal relationships among leadership, appraisal, reward, knowledge quality, knowledge management system(KMS) quality, and KMS use. The results of data analysis by structured equation model(SEM) indicate that leadership significantly influences appraisal and reward. Appraisal affects reward too. Reward and knowledge quality affect KMS Use, but leadership, appraisal, and KMS quality don't affect KMS use. Based on the results, the theoretical and practical implications of this study are discussed.

A Study on the Relation of the Service Factor of Appraisal Business and Customer Satisfaction (감정평가업에 있어서 서비스 요인과 고객만족의 관계에 대한 고찰)

  • Kim, Seung-Hyun;Min, Gu-Sik
    • The Journal of the Korea institute of electronic communication sciences
    • /
    • v.7 no.3
    • /
    • pp.649-660
    • /
    • 2012
  • The future of appraisal industry looks negative in the reality of change of the property market and over-competition of the field. Unless Constituent members of appraisal industry cope actively with the changing circumstances the profit structure of their company will get worse and they will finally fall behind in the competition. The best policy to survive from the changing circumstances in the limited appraisal market is to provide better service and improve its structure in order to have differential competitiveness. The purpose of this study is to describe the relation between the service factors of appraisal industry and customer satisfaction for providing more effective and high quality appraisal service.

The Role of Motivation and Appraisal Emotion in Repurchase Intention in the Performing Arts

  • Qian, Zhichen;Choi, Myeonggil
    • Journal of Information Technology Applications and Management
    • /
    • v.21 no.4
    • /
    • pp.35-50
    • /
    • 2014
  • This study examines the relationshipsbetween the antecedents of repurchase intention, with special interest in the role of appraisal emotion and recreation motivation for arts attendance. Appraisal emotion is found to have significant influence on perceived value while recreation motivation is found to directly influence appraisal emotion and perceived value. In a addition to customer satisfaction, peripheral service quality is the only factor that directly affectsrepurchase intention. Arts managers ought to focus on improving the whole experience of performing arts.

Factors Influencing Stress Appraisal of Cancer Patients' Primary Caregivers (암환자의 일차간호제공가족의 스트레스 인지평가 영향 요인 분석)

  • Shin, Gye-Young;Kim, Mae-Ja
    • Korean Journal of Adult Nursing
    • /
    • v.14 no.1
    • /
    • pp.125-134
    • /
    • 2002
  • Purpose: The objectives for this study were to identify the factors that correlate with appraisal of illness and to explore what variables are predictive of cancer patients primary caregivers' cognitive appraisal for stress. Method: The subjects were selected by convenient sampling and 130 caregivers who completed a questionnaire. Measures used in this study included the Family Inventory of Resources for Management, Social Support Index, Family Crisis Oriented Personal Evaluation Scales and Family Coping Coherence Index. Pearson correlation was used to identify the relationship among factors and multiple regression was used to determine the individual and cumulative effect of potential predictors on the caregivers' appraisal. Results: Patient's level of activity, severity of the disease, quality of relation between patient and caregiver, caregiver's subjective health status, economic status, family resources and coping were significantly correlated. Among the variables, coping, family resources, economic status and quality of relation between caregiver and patient predicted 49.2 percent of the variance in appraisal of caregivers' stress condition. Conclusion: These findings suggest that coping mechanisms and family resources are important for positive appraisal. Nurses should provide adequate nursing care for the primary caregiver about professional care information and supportive counseling.

  • PDF

Structural Equation Modeling On Health-related Quality of Life in Patients with Obstructive Sleep Apnea (폐쇄성 수면무호흡증 환자의 건강관련 삶의 질 구조모형)

  • Choi, Su Jung;Kim, Keum Soon
    • Journal of Korean Academy of Nursing
    • /
    • v.43 no.1
    • /
    • pp.81-90
    • /
    • 2013
  • Purpose: This study was done to test structural equation modeling of health-related quality of life (QOL) of men with obstructive sleep apnea in order to identify parameters affecting QOL and provide guidelines for interventions and strategies to improve QOL in these patients. Methods: Model construction was based on 'The conceptual model of patient outcome in health-related QOL' by Wilson and Cleary, using the variables; age, physiological factors, social support, cognitive appraisal, symptoms and QOL. Participants were 201 adult male patients recruited at a tertiary university hospital in Seoul. Data were collected via questionnaires, polysomnography, and clinical records. Results: Age and symptoms directly influenced QOL. Social support and cognitive appraisal about sleep did not have a direct influence on QOL, but indirectly affected it via symptoms. QOL was lower in patients who were younger and had more severe symptoms. Symptoms were more severe for patients with lower social support and more dysfunctional cognitive appraisal. When social support was lower, cognitive appraisal was more dysfunctional. Conclusion: These results suggest it is necessary to not only manage symptoms, but also apply interventions to increase social support and cognitive appraisal about sleep in order to increase QOL in patients with obstructive sleep apnea.

The Correlations among the Categorized Quality Cost Factors on Small & Medium-sized Enterprises (국내 중소 제조기업의 품질비용 행태에 관한 실증 연구)

  • Koo, Il-Seob;Lee, Sang-Choon;Jang, Kwang-Soon;Kim, Yong-Bum
    • Journal of the Korea Safety Management & Science
    • /
    • v.13 no.2
    • /
    • pp.185-193
    • /
    • 2011
  • The successful and sustainable growth of SMEs depends on their ability of strengthen their competitiveness in quality and cost and service more than anything else as a fundamental of operation. Among these key competitive factors of SMEs, quality is the most critical factor in manufacturing business fields. There are many different ways to improve the quality performance but it needs proper management decision to choose the best way what can maximize outputs with minimum inputs. And it needs effective measurement methods and some indicators to analysis the quality performance properly. The quality cost is one of the simplest key indicators to measure the quality performance and the effectiveness of quality related management decisions. In this study, through survey on local SMEs, we found that their average annual quality cost ratio versus turnover - total amount of annual quality cost divided by annual turnover - is around 3.69% excluded some SME's performances what have different quality control measures with others. And we found some results what corresponded with the early studies on the correlations between those categorized quality costs factors and some discrepancies between some of the literature model and the early case study results as follows. There were negative correlations between the Prevention costs and the External failure costs, and the Appraisal costs and the External failure costs, and there was positive correlation between the Appraisal costs and Internal failure costs same as early studies. But, we couldn't found any strong negative correlations between the Cost of control - Prevention costs & Appraisal costs - and the Cost of Failure of control - Internal & External failure costs -.

Managing Business Quality Using a Performance Management System

  • Kumari, Neeraj
    • The Journal of Industrial Distribution & Business
    • /
    • v.6 no.3
    • /
    • pp.9-17
    • /
    • 2015
  • Purpose - The study's aim is to assess performance quality delivered through a performance management system. The case study first measures the effectiveness of the present performance management system of Bhushan Steel Ltd. (BSL), and then secondarily analyzes the employee training impact. Research design, data, and methodology - A case study research approach using a survey was followed. The final sample size was 50, with a simple random sampling technique used. Primary data came from the company itself and the secondary from books, the Internet, journals, etc. Results - BSL employee appraisals are used for many developmental aspects such as competence in the present job, improvements, performance development, and training needs. The results indicate that individual performance can improve if employees perceive the system as more transparent (i.e., not so confidential). Conclusions - Overall, the BSL employees think that the company appraisal system is useful; however, to make it better the company has to improve many aspects including appraisals based on supervisor observations. The company could use a self-appraisal and a 360-appraisal approach to improve such assessments.

A Theoritical Study on The Effectiveness of Performance Appraisal formats (인사고과의 양식의 효과성에 대한 이론적 고찰)

  • 이광희;이선규
    • Journal of Korean Society of Industrial and Systems Engineering
    • /
    • v.19 no.38
    • /
    • pp.159-168
    • /
    • 1996
  • Appraisal format is the methods that is used to gether informations related to performance behaviors. Appraisal format has descriptive characteristics including evalustion dimensions, anchors, scales. The purpose of this paper is to study the effectiveness of a format characteristics of the appraisal results through literature review and to explore more approprate appraisal format through comparing three types of formats, graphic scales, BARS, BOS. According to the results, rating format's characteristics can affect the quality of appreisa results in that appraisal format can provide rators with evaluation standards which help raters to evaluate effectively. Specific dimensions are better than gernal one dimension. The effectiveness of scale in some degrees depends on development procedure. In general anchors are important to reduce rating errors and behavioral anchors are better than numeric anchors, The systematically developed BARS and BOS can reduce rating erros but graphic scales has limitstions.

  • PDF

The Relationships among the Degree of Quality Cost Deviation, Quality Management Activities and Performance (품질비용 발생편차와 품질관리활동 그리고 성과간의 관계:품질성과와 납기성과를 중심으로)

  • 김달곤;김순기;정순여
    • Journal of Korean Society for Quality Management
    • /
    • v.31 no.4
    • /
    • pp.1-18
    • /
    • 2003
  • Quality is a critical competitive factor in today's environment because of the impact of quality on costs and delivery. Many companies regard quality as a key concept of company strategy in order to achieve the competitive edge. Measuring and reporting quality cost is the first step in quality management program. The supposition of quality cost model is that investment in prevention activities will bring rewards from reduced failure costs, and that further investment in prevention activities will show profits from reduced appraisal costs. In this study, the degree of quality cost deviation is conceptualized. This means a deviation between the ideal and present ranking in the amounts of quality cost categories. This study analysed that the effect of its deviation on quality management activity and performance variables. However, there are no difference in these variables. The major reason is that most of companies are endeavoring for quality management but operating quality cost system unsystematically. The review against a prevention and appraisal activity is necessary.

A study on the Purchase Appraisal Standard and Post-purchase Satisfaction of Natural Dyeing Products (천연염색제품 구매 평가기준 및 구매 후 만족도)

  • Park, Young-Hee
    • Fashion & Textile Research Journal
    • /
    • v.14 no.1
    • /
    • pp.64-74
    • /
    • 2012
  • The purpose of this study was to find purchase appraisal standard and post-purchase satisfaction for natural dyeing products. The data used for this study were collected from the women in their from 20's to 50's who are living in the regions of Busan, Ulsan, and Gyeongnam in Korea. The questionnaire of 537 copies was used for a statistical analysis. To analyze data, 2-test, t-test, Cronbach's a test, factor analysis, ANOVA, Duncan test, regression analysis, etc. were carried out. A used statistical package was SPSS 14.0. The analysis results were as follows. The purchase appraisal standards for natural dyeing products were identified as practicality and reliability, suitability of use, symbolic property of status, design property, and convenience of buying. As the analysis result for purchase appraisal standard according to the demographic characteristics, the purchase appraisal standard according to most demographic characteristics showed significant difference. The factors of post-purchase satisfaction for natural dyeing products were verified as product modification and durability, design and price, hygienic property and product quality. As the analysis results of post-purchase satisfaction for natural dyeing products according to demographic characteristics, the post-purchase satisfaction according to demographic characteristics showed significant difference. The factors affecting post-purchase satisfaction were verified as product quality, kinds of item, color change, product lifespan, color change, etc. Consequently, because the purchase appraisal standard of natural dyeing product is very various, it is necessary to enhance post-purchase satisfaction of natural dyeing products by reflecting these factors in advance at the product development stage.