• 품질경영학회지
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• 제48권1호
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• pp.87-105
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• 2020

Purpose: This paper aims to propose a practical strategy for smart factories and a step-by-step quality strategy according to the maturity of smart factory construction. Methods: The characteristics, compositional requirements, and diagnosis system are examined for smart factories through theoretical considerations. Several cases of implementing smart factory are studied considering the company maturity level from the aspect of the smartness concept. And specific quality techniques and innovation activities are carefully reviewed. Results: The maturity level of smart factory was classified into five phases: 1) ICT non-application, 2) basic, 3) intermediate 1, 4) intermediate 2, 5) advanced level. A five-step quality strategy was established on the basis of case studies; identify, measure, analyze, optimize, and customize. Some quality techniques are introduced for step-by-step implementation of quality strategies. Conclusion: To build a successful smart factory, it is necessary to establish a quality strategy that suits the culture and size of the company. The quality management strategy proposed in this paper is expected to contribute to the establishment of appropriate strategies for the size and purpose of the company.

• International Journal of Quality Innovation
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• 제4권1호
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• pp.20-39
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• 2003

Based on a combination of theories, experiences and cases a sustainable change strategy and self-assessment method with a focus on the human dimension in TQM are suggested and discussed. The Post Denmark TIQ (Total Involvement in Quality) case will be used to illustrate how breakthrough in people attitudes and organisational culture happened and became the foundation for a new culture focusing on change, continuous improvements and everybody's participation.

• 품질경영학회지
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• 제32권3호
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• pp.216-233
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• 2004

The real estate management includes not only the brokerage, property management, development, investment and consulting which are related to real estate handling, but also the human resources who deal with the real estate business. The level of management quality of Korean real estate business is rather poor. This paper deals with management innovation of real estate management using Six Sigma methodology The main focus of this Paper is to develop strategy Planning, and is to select critical success factors for each strategy to make an advanced management system for real estate business. This paper is a case study, and the target company for this innovation is ERA-Korea Company. Seven strategies are proposed, and for each strategy several critical success factors are suggested. Through this case study, the authors hope that a management quality model for real estate business is proposed, and an improved management method can be adopted in the other real estate companies.

• 한국항만학회지
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• 제15권1호
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• pp.1-18
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• 2001

The purpose of this study is to explore the nature of the relationship between several factors representing perceived port service quality and the adaptability to the marketing strategy of container terminal. An empirical study was carried out to examine not only the determinants of port service quality using PZB's SERVQUAL model but also its implications to the service marketing strategy. The data investigating the determinants of port service quality were collected from 136 managers from shipping companies by the use of questionnaire method. Factor analysis and t-test were carried out to analyze the data. The results of this study were as follows ; First, Shipping companies perceive the port service quality on two the dimensions of personnel and material aspects. Second, Shipping companies put more emphasis on the reliance of port service quality even though the port authority offers good facilities and materials as parts of port shipping quality. Third, There is a significant relationship between the purchase intention and the customer satisfaction. These findings help not only to formulate service marketing strategy based on service quality but also to be a concept tool to enhance port service quality.

• 한국융합학회논문지
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• 제9권9호
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• pp.217-228
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• 2018

중소 제조 기업 중심으로 ERP를 도입함에 있어 경쟁회사와의 차별화, 비용 우위 전략이 필요하다고 보는 관점에서 효과적인 ERP 구축전략을 할 수 있는 길잡이 역할을 목표로 하고 있다. 구축 전략으로 차별화 및 비용우위와 서비스 품질이 도입성과에 종속관계, 매개효과를 살펴보았다. 첫째, 차별화 나 비용우위전략은 재무적 성과에는 선행연구 결과를 지지하고 있다. 하지만 차별화 전략에서는 비재무적 관점에서만 유의하였다. 둘째, 차별화와 비용우위 전략은 서비스 품질 요인 확신성만 재무적 성과가 있고 나머지 서비스 품질은 도입 성과에는 유의하지 않은 것으로 분석되었다. 셋째, 컨설팅 서비스 품질의 매개효과 분석은 차별화나 비용우위 전략 경로에서 모두 유의하지 않았다. 결론적으로 시스템 구축은 구축 전략으로는 재무적 관점에서 차이가 있으며, 서비스 품질 요인에서는 공급업체가 제공하는 확신성 즉 지식 및 확신과 믿음을 줄 수 있는 능력에 영향이 있다.

• 한국산업정보학회:학술대회논문집
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• 한국산업정보학회 2006년도 춘계 국제학술대회 논문집
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• pp.221-228
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• 2006

With the increasing use of the Internet improved Internet technologies as well as web-based applications, the effectiveness assessment of e-Learning has become one of the most practically and theoretically important issues in both Educational Engineering and Information Systems. This study suggests a research model, based on an e-Learning success model, the relationship of the e-learner's self-regulated learning strategy and the quality perception of the e-Learning environment. This research model focuses on the learning environment and on e-learning strategy. The former consists of learning management system, learning content quality and service quality that are provided by e-Loaming. The latter refers to the learners' self-regulated learning strategy. We will show the validity of the model empirically.

• International Journal of Quality Innovation
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• 제9권2호
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• pp.91-98
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• 2008

Social Enterprise (SE) has a vital role to play in helping meet some main commitments for Korea-growing economy; supporting stronger communities; closing opportunity gap-together with the developing a vibrant third sector. The Strategy and action plan is intend to grow and develop us of social enterprise business model in Korea. The sustainable strategy and action plan will be useful for Korea's Social enterprise. This paper will suggest that from the sustainable strategy to action plan of social enterprise in Korea.

• 품질경영학회지
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• 제46권3호
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• pp.483-496
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• 2018

Purpose: This paper proposes a quality strategy based on the evolution of technology in the age of the 4th Industrial Revolution. Methods: We examine the theory of past quality activities and the changes in quality paradigm, and analyze key words for the technologies and key issues of the 4th Industrial Revolution. Based on existing quality management, we find a quality strategy that should be pursued during the 4th Industrial Revolution. Results: Quality has been recognized as an essential component of corporate competitiveness. The paradigm of quality has also changed with the pass of time and industry development. From this viewpoint, the following eight quality strategies are proposed for the development of the technology of the 4th Industrial Revolution period, such as Market-to-customer fusion quality, symbiotic quality, big data quality, technical accuracy and zero-defect quality, facility predictability quality, software quality, process flexibility quality, and information protection stability and security quality. Conclusion: Quality for customer satisfaction is still important nowadays. However, in the 4th Industrial Revolution era, where various business models and methods of manufacturing are expected, the big data utilization, software quality, and the reliability and security of information protection to support it are important.

• 기술사
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• 제32권6호
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• pp.44-47
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• 1999

This study deals with the quality strategy using brain science as the tool of productivity improvement. Especially, it is critically analyzed that the application of the brain theory to the new deployment methodology of quality management corresponds to the industrial improvement properly in points of performing quality and productivity, and contributing the growth of our society etc.

• 품질경영학회지
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• 제38권1호
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• pp.10-19
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• 2010

The competitive strategies of the Korean manufacturing companies have changed from the "cost leadership" strategy in the early developing stage since 1960's to the "stuck in the middle" position since 1990's in the face of emerging new cost leaders as the Chinese companies. The data on the strategic contents of the Korean manufacturing companies show that their strategies are seeking the value innovation through not only quality improvement but also cost reduction altogether rather than selecting one on the trade-off relation between the both competitive dimensions. Their strategic actions seem to be seeking the operational efficiencies through all the value chain activities rather than the strategic effectiveness by selecting and focusing on the specific competitive dimension, which is considered as a typical strategic approach. Their strategy seems to be non-strategic in the general sense. But their non-strategically looking behaviors can be reasonable enough for their sandwiched competitive position between the global quality leaders and following cost leaders. This paper explains why their strategies can be right through the theoretical explanations by using the quality-price elasticity approaches for the consumer behaviors. We can call their strategic activities as the value innovation strategy.