• Title/Summary/Keyword: Quality Output

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A Fuzzy Analytic Hierarchy Process (FAHP) Based on SERVQUAL for Hotel Service Quality Management: Evidence from Vietnam

  • NGUYEN, Phi-Hung
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.2
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    • pp.1101-1109
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    • 2021
  • Nowadays, quality affects product or service performance and customer loyalty in the competitive business' environment. This is truly important when it comes to how the customer interprets the service's satisfaction and the judgment of the purchase process as a whole, in view of the fact that service quality is an abstract and elusive construction due to the three characteristics of services: intangibility, heterogeneity, and inseparability of output and consumption. The main purpose of this paper is to determine the hotel service quality using the Fuzzy Analytic Hierarchy Process (FAHP) and SERVQUAL method. In this study, a five-star hotel's real case is considered in evaluating the service quality criteria. The results revealed that Tangibles and Assurance are the most critical service quality criteria in the hotel industry. Accurate records, service consistency, Necessary arrangements for disabled people, Service flexibility to guests' demands, and Providing the services at the time it promises are the most influencing sub-criteria of service quality. These findings indicate that hotels should concentrate on sequentially and organized priority factors to enhance service quality. This method of service quality assessment may also aid in distinguishing between hotels. Finally, as a future direction, more additional parameters can be used as a potential guide in our proposed model for the dynamic decision-making approach.

The Output Characteristics of Low Repetition·High Power Nd:YAG Laser Using LLC Resonant Converter (LLC 공진형 컨버터를 활용한 저 반복·고출력 Nd:YAG 레이저의 출력특성)

  • Lee, Hee-Chang
    • Journal of Advanced Marine Engineering and Technology
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    • v.39 no.3
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    • pp.286-291
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    • 2015
  • LLC resonant converter is used to control laser output power in Nd:YAG laser. Zero voltage switching (ZVS) is implemented to minimize the switching loss which is adopting the LLC resonant converter. In the spot welding processing of metal thin films, the processing quality is decided by the laser beam output energy of single pulse. We decide to the 50 [J] as the single pulse laser beam energy. Laser output power is investigated and experimented by changing the output current. That current is controled by the charging voltage of capacitor. From those results, we obtained the maximum laser output of 58.2 [J] and the conversion efficiency of 2.52% at the discharge voltage of 620V and the discharge current of 861 [A] and the pulse repetition rate of 1 [Hz] at the charging capacitor of 12,000 [${\mu}F$].

Determination of the Hybrid Energy Storage Capacity for Wind Farm Output Compensation (풍력발전단지 출력보상용 하이브리드 에너지저장장치의 용량산정)

  • Kim, Seong Hyun;Jin, Kyung-Min;Oh, Sung-Bo;Kim, Eel-Hwan
    • Journal of the Korean Solar Energy Society
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    • v.33 no.4
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    • pp.23-30
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    • 2013
  • This paper presents the determination method of the hybrid energy storage capacity for compensating the output of wind power when disconnecting from the grid. In the wind power output compensation, a lot of charging and discharging time with lithium-ion battery will be deteriorated the life time. And also, this fluctuation will cause some problems of the power quality and power system stability. To solve these kind of problems, many researchers in the world have been studied with BESS(Battery Energy Storage System) in the wind farm. But, BESS has the limitation of its output during very short term period, this means that it is difficult to compensate the very short term output of wind farm. Using the EDLC (Electric Double Layer Capacitor), it is possible to solve the problem. Installing the battery system in the wind farm, it will be possible to decrease the total capacity of BESS consisting of HESS (Hybrid Energy Storage System). This paper shows simulation results when not only BESS is connected to wind farm but also to HESS. To verify the proposed system, results of computer simulation using PSCAD/EMTDC program with actual output data of wind farms of Jeju Island will be presented.

A Study on Improvement Measures for the Design Documents Delivery System in Public Road Construction Projects (공공 도로건설사업에서의 설계도서 납품체계 개선방안에 관한 연구)

  • Ok, Hyun;Kim, Seong-Jin;Kim, Tae-Hak;Ju, Ki-Bum
    • International Journal of Highway Engineering
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    • v.20 no.2
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    • pp.45-55
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    • 2018
  • PURPOSES : This study aims to survey and analyze the status of the design and completion documents output delivery system in public construction projects in order to assess the problems of the Ministry of Land, Infrastructure and Transport (MOLIT)'s electronic delivery system, with a focus on roads and rivers, and to offer improvement measures. METHODS : This study first surveys and analyzes laws and existing study trends with regard to the design and completion documents output delivery system in public construction projects. It further analyzes the status of the output delivery system in public construction projects, including roads, rivers, expressways, water resources, and railroads. In addition, a comparative analysis of the current electronic delivery system of MOLIT and Korea Expressway Corporation in the road field is conducted, and the problems and improvement measures for MOLIT's electronic output delivery system are presented. This study seeks to analyze problems and prepare improvement measures with regard to road and river public construction projects, as ordered by MOLIT's five regional offices. RESULTS : This study sought to prepare the electronic output delivery system with regard to public construction projects and present the analysis of its major problems and improvement measures in four categories: "the preparation of electronic design documents output delivery system improvement measures including inspection and delivery," "preparation of guidelines, systems, etc., concerning electronic design documents," "preparation of improvement measures for the construction project management system and electronic design document support tools", and "linking of MOLIT's electronic output delivery system with relevant agencies and the expansion thereof to local governments." CONCLUSIONS : This study analyzed the current status and problems of the MOLIT's electronic output delivery system in the field of road and river construction projects, and presented corresponding improvement measures. This study is expected to address the problems of the MOLIT's electronic output delivery system, and to provide the foundation for the preparation of an efficient electronic output delivery system for design and completion documents. In addition, this study is expected to boost the quality and utilization of the electronic design documents output, and to exchange, share, and link construction information among relevant agencies so as to prepare the foundation for sharing construction information.

A Study on Development of a GIS based Post-processing System of the EFDC Model for Supporting Water Quality Management (수질관리 지원을 위한 GIS기반의 EFDC 모델 후처리 시스템 개발 연구)

  • Lee, Geon Hwi;Kim, Kye Hyun;Park, Yong Gil;Lee, Sung Joo
    • Spatial Information Research
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    • v.22 no.4
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    • pp.39-47
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    • 2014
  • The Yeongsan river estuary has a serious water quality problem due to the water stagnation and it is imperative to predict the changes of water quality for mitigating water pollution. EFDC(Environmental Fluid Dynamics Code) model was mainly utilized to predict the changes of water quality for the estuary. The EFDC modeling normally accompanies the large volume of modeling output. For checking the spatial distribution of the modeling results, post-processing for converting of the output is prerequisite and mainly post-processing program is EFDC_Explorer. However, EFDC_Explorer only shows the spatial distribution of the time series and this doesn't support overlay function with other thematic maps. This means the impossible to the connection analysis with a various GIS data and high dimensional analysis. Therefore, this study aims to develop a post-processing system of a EFDC output to use them as GIS layers. For achieving this purpose, a editing module for main input files, and a module for converting binary format into an ASCII format, and a module for converting it into a layer format to use in a GIS based environment, and a module for visualizing the reconfigured model result efficiently were developed. Using the developed system, result file is possible to automatically convert the GIS based layer and it is possible to utilize for water quality management.

Developing Indicators for Assessing the Quality of Universities Based on Comparative Analysis of Major approaches in Foreign Countries (주요국의 질 평가 접근법 비교분석에 기초한 대학의 질적 수준 평가 지표 개발)

  • Choi, Jeung-Yun;Jeong, Jinchul;Lee, Jung-Mi
    • Korean Journal of Comparative Education
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    • v.19 no.1
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    • pp.25-58
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    • 2009
  • This study aimed to establish a conceptual scheme of the quality of university and to develop a set of structured indicators for assessing the quality of university based on the result of comparative analysis of major approaches in foreign countries. Reviewing extensive literatures regarding the quality of higher education, a conceptual scheme of the quality of university, in which three representative approaches such as a goal-accomplishment approach, a customer-satisfaction approach, and a value-added approach were emphasized, was proposed and the quality of university was defined as a function of harmonization of input-process-output elements of universities. To develop indicators for assessing the quality of university, four types of approaches including university accreditation system, commercially-producted university ranking system, college student survey, and direct assessment of students' learning outcomes were reviewed. Finally thirteen sets of evaluation indicators out of six countries were comparatively analyzed. The analyses focused on the format, the content, and the primary concept of the quality in each instrument and a draft of the assessment indicators were structured. The draft of the assessment indicators were verified through a panel of professionals. The final indicators assessing the quality of university consist of three dimensions and seven areas. The input dimension comprised institutional goals, human resources, and physical resources. In the process dimension, curriculum and learning process areas were included. And, finally, the output dimension consists of educational outputs and research outputs. Based on the outcomes of the study, the recommendations were suggested for improving and utilizing the assessment indicators of the quality of university.

Prediction of water quality in estuarine reservoir using SWMM and WASP5 (SWMM과 WASP5 모형을 사용한 하구담수호의 수질 예측)

  • Yoon, Chun-Gyeong;Ham, Jong-Hwa
    • Korean Journal of Environmental Agriculture
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    • v.19 no.3
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    • pp.252-258
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    • 2000
  • SWMM and WASP5 were applied for pollutant loading estimate from watershed and reservoir water quality simulation, respectively, to predict estuarine reservoir water quality. Application of natural systems to improve estuarine reservoir water quality was reviewed, and its effect was predicted by WASP5. Study area was the Hwa-Ong reservoir in Hwasung-Gun, Kyonggi-Do. Procedures for estimation of pollutant loading from watershed and simulation of corresponding reservoir water quality were reviewed. In this study, SWMM was proved to be an appropriate watershed model to the nonurban area, and it could evaluate land use effects and many hydrological characteristics of catchment. WASP5 is a well known lake water quality model and its application to the estuarine reservoir was proved to be suitable. These models are both dynamic and the output of SWMM can be linked to the WASP5 with little effort, therefore, use of these models for reservoir water quality prediction in connection was appropriate. Further efforts to develop more logical and practical measures to predict reservoir water quality are necessary for proper management of estuarine reservoirs.

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Corporate governance and earnings quality: the Iranian evidence

  • Salehi, Mahdi;Asgari, Azadeh
    • Journal of Distribution Science
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    • v.11 no.6
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    • pp.5-11
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    • 2013
  • Purpose - The main question in this study is whether there is any relationship between corporate governance variables and earnings quality. The size of the board and audit committee, the number of stockholding managers and non-executive directors, and management quality are considered as independent corporate governance variables in the hypotheses. Research design, data, and methodology - Earnings quality is used as the dependent variable. Input from the abovementioned variables are drawn from 94 listed companies in the Tehran Stock Exchange for the period between 2006 and 2010. Results - This study examines corporate governance aspects such as the size of the board of directors, the number of shares held by the board, the board's independence, and the percentage of non-executive directors. The results show that establishing an audit committee has a significant role in ensuring higher quality reported earnings. Conclusions - The regression statistics output reveals a meaningful relationship between earnings quality and the size of the board of directors, the number of non-executive directors, and the size of the audit committee. This result indicates that improving earnings quality requires that the size of the board of directors be taken into account.

Development and Application of Freshwater Lake Water Quality Management System(ELAQUM) through the Linkage of Watershed and Freshwater Lake (유역과 담수호를 연계한 담수호 수질관리 시스템 개발 및 적용)

  • 김선주;김성준;김필식
    • Magazine of the Korean Society of Agricultural Engineers
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    • v.44 no.6
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    • pp.124-136
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    • 2002
  • A freshwater lake water quality management system(FLAQUM) was developed to help regional manager for the water quality of a rural basin. The integrated user interface system FLAQUM written in Visual Basic, includes three subsystems such as a database management system, basin pollutant loads simulation model using SWMM model and freshwater lake water quality simulation model using WASP5 model. Pollutant load simulation model was applied to simulate the discharge and pollutant loading from the watershed, and freshwater lake water quality model was applied to analyze the changes in water quality with respect to watershed pollutant loads, and this model could be used in planning to control watershed pollutant source for water quality management. Database management system was constructed fur all input and output data processing, and it can be used to analyze statistical characteristics using constructed data. Results are displayed both graph and text for convenience of user. The results of FLAQUM application to Boryeong freshwater lake showed that the lake was in eutrophic condition. The major contribution of pollution comes from tributary No.1 and No.4, which have a large number of livestock farms. Therefore, water quality management must be focused on appropriate management of the livestock farming in the two breanchs.

Quality Indicators of ICT-Related Support for Blended-Learning in Traditional Universities

  • CHOI, Kyoung Ae;KIM, Dongil;PARK, Chunsung
    • Educational Technology International
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    • v.6 no.1
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    • pp.81-101
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    • 2005
  • Campus-based universities have provided face-to-face instruction traditionally. But recently, it is becoming a trend that they provide blended learning which combines e-learning and f2f instruction. Therefore, traditional university has been installing the ICT related convenience for the faculty and students to use easily to their classes. The purpose of this study is to develop quality indicators of ICT-related support for proper blended learning in traditional campus-based universities. This indicators are used for measuring the quality of ICT-related services at university level for quality education. To this end, first, we reviewed literature about quality indicators of university evaluation and e-learning. Second,we did case study. We selected and analyzed one university for a case, And we identified what elements are perceived important to faculty for more efficient use of technology to their class. Third, we summarized all this data and established the quality indicators framework of ICT-related components for blended learning in campus-based universities. Then, these indicators were revised after the expert evaluation. And then 10 experts and practitioners scored importance rating. Finally, we sum them up to 17 indicators and 48 sub-indicators in three phases (input, process, output). Among them, e-learning related organization or body, usability of Learning Management System, and quality assessment system got the highest scores. These indicators are supposed to contribute to measure the quality of ICT-related environment for blended learning and to provide informations about what is required for efficient blended learning in the campus-based universities.