• Journal of the Korea Society of Computer and Information
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• v.11 no.6 s.44
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• pp.201-210
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• 2006

This study proposed a framework to clarify a viewpoint of quality problems, and to consider reliance, of context information in ubiquitous computing environments. The framework is structured as a sequence of steps in measuring the quality of context information. The first step in measuring the qualify of context information is to determine users of the context information. This is important because the type of users or applications determines the type of context information and thus the methods of measuring the qualify dimensions and the thresholds for evaluating the quality of context information. The other steps include methods for measuring each quality dimensions to allow quantitative evaluation of quality, establishing acceptable quality targets. We selected accuracy, completeness, up-to-dateness, access security, and representation as quality dimensions and proposed their measurement methods and concrete procedures. We enabled objective evaluation of quality level through proposal of methods suitable to quality measurement of context information.

• Journal of Korean Society for Quality Management
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• v.40 no.2
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• pp.211-218
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• 2012

Over the last two decades, many information system researchers have developed the variables of information system using the measurement of user satisfaction. In context, this research developed the measurement of user satisfaction in smartphone application market and compared the difference of user satisfaction factors between Adroid market and App store. The results indicated that satisfaction of App store was more than that of Adroid market. The information system and customer-oriented factors of App store were higher than that of Adroid market.

• Economic and Environmental Geology
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• v.37 no.1
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• pp.49-59
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• 2004

The concectration and distribution of contaminants obtained from a contaminated land investigation or an environmental geochemistry survey constitutes the basis of a decision-making process on environmental policies or of scientific researches. As the quality of data determines the reliability of the result, the investigation plan should be adjusted according to the purpose of the investigation. In general, the effort to improve the data quality had been focused mainly on the QA/QC procedures in laboratories. The rapid progress of analytical instrument has also contributed toward improving the analytical precision to a sacrificable degree. Nevertheless, in many cases, it is not the analytical precision that needs improvement for the better precision of overall measurement process: it is rather during the sampling process in the field that is responsible for the poor precision. To assess the data quality on a measured value, ISO recommends to provide information on "measurement uncertainty" along with the measured value. The measurement uncertainty in an environmental measurement context can be explained as the statistical number that expresses the degree of the uncertainty stemming from the sampling and analytical procedures. There is a cost involved in order to improve the precision of sampling and analytical methods so as to decrease the degree of measurement uncertainty. The economical point of compromise in an investigation planning can be achieved when the allowable degree of uncertainty has been set before-hand. The investigation can then be planned accordingly not to exceed the uncertainty limit. Furthermore, if the measurement uncertainty estimated from the preliminary investigation can be separated into sampling and analytical uncertainties, it can be used as a criterion where the resources for the investigation should be allotted cost-effectively to reinforce the weakest link of the whole investigation process. This paper aims to present a method of estimating the level of measurement uncertainty of a measured contamination concentration at a site used as an example and to show how the estimated uncertainty can be applied to serve the particular purpose of an investigation.

• Journal of the Korea Society of Computer and Information
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• v.27 no.6
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• pp.53-63
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• 2022

Recently, as digital transformation due to the COVID-19 pandemic accelerates, data to improve individual quality of life is being used in large quantities, and more reinforced non-identification processing procedures are required to utilize the most valuable personal information among data. In Korea, procedures for de-identification measures are presented through amendments to laws and guidelines, but there is no methodology to measure the level of de-identification in the field due to ambiguous processing standards and subjective risk measurement methods. This paper compares and analyzes the current status of policy and guidelines related to de-identification measures proposed at home and abroad to derive complementary points, suggests a data context-based risk measurement method centered on pseudonymized information processing, and verifies its validity. As a result of verification through Delphi survey and focus group interview (FGI), it was confirmed that the need for the proposed methodology and the validity of the indicators were high.

• Asia pacific journal of information systems
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• v.33 no.3
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• pp.677-701
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• 2023

With the rapid advancement of social media analytics and artificial intelligence, many studies have used online customer reviews as an important source to measure service quality in many industries, including the hotel industry. However, these studies have failed to identify the relative importance of different dimensions of service quality and their role in customer satisfaction. To fill this research gap, this study aims to identify the effects of service quality on hotel customer satisfaction from the multidimensional perspectives using sentiment analysis with self-training on online reviews. Additionally, the moderating role of the brand of origin for each service quality dimension is also investigated. Drawing on the SERVQUAL model and brand of origin concept, this study develops 12 hypotheses and empirically tests them using 30,070 online customer hotel reviews collected from TripAdvisor.com. The results indicated that overall service quality and each dimension of SERVQUAL significantly influenced customer satisfaction of hotels. The results also confirmed the moderating effects of brand of origin on overall service quality. However, the moderating effects of brand of origin for the tangible, reliability, and empathy dimensions of service quality were significant, whereas the effects for responsiveness and assurance were not. This study sheds new light on service quality measurement by analyzing the multidimensional features of service quality and the role of brand of origin in the hotel service context.

• International Journal of Computer Science & Network Security
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• v.21 no.7
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• pp.284-296
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• 2021

Quality Models are important element of the software industry to develop and implement the best quality product in the market. This type of model provides aid in describing quality measures, which directly enhance the user satisfaction and software quality. In software development, the inheritance technique is an important mechanism used in object-oriented programming that allows the developers to define new classes having all the properties of super class. This technique supports the hierarchy design for classes and makes an "is-a" association among the super and subclasses. This paper describes a standard procedure for validating the inheritance metric in Quality Model for Object-Oriented Design (QMOOD) by using a set of nine properties established by Weyuker. These properties commonly using for investigating the effectiveness of the metric. The integration of two measuring methods (i.e. QMOOD and Weyuker) will provide new way for evaluating the software quality based on the inheritance context. The output of this research shows the extent of satisfaction of the inheritance metric in QMOOD against Weyuker nine properties. Further results proved that Weyker's property number nine could not fulfilled by any inheritance metrics. This research introduces a way for measuring software that developed using object-oriented approach. The theoretical validation of the inheritance metric presented in this paper is a small step taken towards producing quality software and in providing assistance to the software industry.

• The KIPS Transactions:PartD
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• v.13D no.4 s.107
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• pp.583-592
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• 2006

Software development based on product lines has been proved a promising technology that can drastically reduce cycle time and guarantee quality by strategically reusing quality core assets that belong to an organization. However, how to measure within a product line is different from how to measure within a single software project in that we have to consider the aspects of both core assets and projects that utilize the assets. Moreover, the performance aspects of overall project lines need to be considered within a product line context. Therefore, a systematic approach to measure the performance of product lines is essential to have consistent, repeatable and effective measures within a product line. This paper presents a context-based measurements elicitation approach for product lines that reflects the performance characteristics of product lines and the diversity of their application. The approach includes both detailed procedures and work products resulting from implementation of the procedures, along with their templates. To show the utility of the approach, this paper presents the elicited measurements, especially for technical management practices among product line practices. This paper also illustrated a real application case that adopt this approach. The systematic approach enables management attributes, i.e., measurements to be identified when we construct product lines or develop software product based on the product lines. The measurements will be effective in that they are derived in consideration of the application context and interests of stakeholders.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.16 no.5
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• pp.1561-1583
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• 2022

Context: Testing is one of the techniques that can assure the quality of software including the domain of Software Product Line (SPL). Various techniques have been deliberated to enhance the quality of SPL including Model-based Testing (MBT). Objective: The objective of this study is to analyze and classify trends of MBT in SPL covering the solutions, issues and evaluation aspects by using taxonomy form. Method: A Systematic Literature Review (SLR) was conducted involving 63 primary studies from different sources. The selected studies were categorized based on their common characteristics. Results: Several findings can guide future research on MBT for SPL. The important finding is that the multiple measurements are still open to improving current metrics to evaluate test cases in MBT for SPL. The multiple types of measurement required a trade-off between maximization and minimization results to ensure the testing method which could satisfy multiple test criteria for example cost and effectiveness at the same time.

• Journal of Global Scholars of Marketing Science
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• v.19 no.4
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• pp.57-63
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• 2009

With an exponential increase in electronic commerce (e-commerce), marketers are attempting to gain a competitive advantage by emphasizing service quality and post interaction service aspects, which leads to customer satisfaction or behavioral consequence. Particularly for apparel, service quality is one of the key determinants in encouraging customer e-loyalty, and hence the success of apparel retailing in the context of electronic commerce. Therefore, this study explores e-service quality (E-SERVQUAL) factors and their unique effects on e-loyalty for apparel online shopping based on Parasuraman et al' s (2005) framework. Specific objectives of this study are to identify underlying dimension of E-SERVQUAL, and analyze a structural model for examining the effect of E-SERVQUAL on e-loyalty for online apparel shopping. For the theoretical framework of service quality in the context of online shopping, literatures on traditional and electronic service quality factors were comparatively reviewed, and two aspects of core and recovery services were identified. This study hypothesized that E-SERVQUAL has an effect on e-loyalty; customer satisfaction has a positive effect on e-service loyalty for apparel online shopping; and customer satisfaction mediates in the effect of E-SERVQUAL on e-loyalty for apparel online shopping. A self-administered questionnaire was developed based on literatures. A total of 252 usable questionnaires were obtained from online consumers who had purchase experience with online shopping for apparel products and reside in standard metropolitan areas, in the United States. Factor analysis (e.g., exploratory, confirmatory) was conducted to assess the validity and reliability and the structural equation model including measurement and structural models was estimated via LISREL 8.8 program. Findings showed that the E-SERVQUAL of shopping websites for apparel consisted of five factors: Compensation, Fulfillment, Efficiency, System Availability, and Responsiveness. This supports Parasuraman (2005)'s E-S-QUAL encompassing two aspects of core service (e.g., fulfillment, efficiency, system availability) and recovery related service (e.g., compensation, responsiveness) in the context of apparel shopping online. In the structural equation model, there are five exogenous latent variables for e-SERVQUAL factors; and two endogenous latent variables (e.g., customer satisfaction, e-loyalty). For the measurement model, the factor loadings for each respective construct were statistically significant and were greater than .60 and internal consistency reliabilities ranged from .85 to .88. In the estimated structural model of the e-SERVEQUAL factors, the system availability was found to have direct and positive effect on e-loyalty, whereas efficiency had a negative effect on e-loyalty for apparel online shopping. However, fulfillment was not a significant predictor for explaining consequences of E-SERVQUAL for apparel online shopping. This finding implies that perceived service quality of system available was likely to increase customer satisfaction for apparel online shopping. However, it was not supported that e-loyalty was determined by service quality, because service quality has an indirect effect on e-loyalty (i.e., repurchase intention) by mediating effect of value or satisfaction in the context of online shopping for apparel. In addition, both compensation and responsiveness were found to have a significant impact on customer satisfaction, which influenced e-loyalty for apparel online shopping. Thus, there was significant indirect effect of compensation and responsiveness on e-loyalty. This suggests that the recovery-specific service factors play an important role in maximizing customer satisfaction levels and then maintaining customer loyalty to the online shopping site for apparel. The findings have both managerial and research implications. Fashion marketers can establish long-term relationship with their customers based on continuously measuring customer perceptions for recovery-related service quality, such as quick responses to problem and returns, and compensation for customers' problem after their purchases. In order to maintain e-loyalty, recovery services play an important role in the first choice websites for consumers to purchase clothing. Given that online consumers may shop anywhere, a marketing strategy for improving competitive advantages is to provide better service quality, maximize satisfaction, and turn to creating customers' e-loyalty for apparel online shopping. From a researcher's perspective, there are some limitations of this research that should be considered when interpreting its findings. For future research, findings provide a basis for the further study of this important topic along both theoretical and empirical dimensions. Based on the findings, more comprehensive models for predicting E-SERVQUAL's consequences can be developed and tested. For global fashion marketing, this study can expand to a cross-cultural approach into e-service quality for apparel by including multinational samples.

• Information Systems Review
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• v.8 no.3
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• pp.175-200
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• 2006

Application service provider(ASP) model is emerging as a new form of application outsourcing. ASP model may be attractive for small companies and even some medium-sized companies because these companies lack appropriate resources and technical expertise to develop and operate their information system. However, studies of ASP model have so far been neglected. Service quality is argued to be a crucial success factor for ASP, but yet there is not an empirically validated instrument for measuring ASP service quality. Therefore, this paper aims to develop and test a model for measuring ASP service quality. In order to accomplish these, SERVQUAL that has developed in marketing area were adapted to the context of this study. The research sample was designed by randomly selecting 300 different companies from the database that listed up the small companies participating in "ASP based e-business project for small enterprises". 240 usable responses were received by interview. The results are that reliability and tangibility impact user performances and satisfaction more than any of the service quality dimensions.