• 산업경영시스템학회지
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• 제27권3호
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• pp.45-51
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• 2004

Recently, the severe competition in the internet shopping mall has forced firms to increase the customer satisfaction and to enhance service quality Despite the internet shopping mall's fast and superficial growth and extraordinary potential, study on (actors affecting service quality based on its characteristics is meager. Most researchers have studied on the service quality related with the internal shopping mall by just applying measurement items in internet environment. This paper tries to analyze whether the internet shopping mall can be reorganized by introducing factors of service quality specifically with reference to the internet showing mall. In addition, this study focuses on developing the method to measure the service quality more effectively. For this purpose, this study applies the Taguchi Method using quality loss function (QLF) which can be used to measure quality quantitatively. The proposed method provides the measurement of the internet shopping mall's service quality and offers to the practitioner a measurement tools suitable for service industry.

• 품질경영학회지
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• 제34권1호
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• pp.54-72
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• 2006

In recent years, the widespread application of quality management and measurement reliability has put increasing emphasis on procedures for periodic instrument calibration. By optimizing calibration intervals, unnecessary calibrations can be minimized, thereby reducing costs. Moreover, optimizing intervals will improve compliance with regulatory directives while ensuring maximal compliance with reliability targets. In this paper, we present Calibration Interval Analysis Program developed using several establishment methodologies of calibration interval for measurement quality and reliability improvement. Also, we perform calibration interval analysis for some measurement instruments and analyse its results.

• 전기학회논문지
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• 제61권9호
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• pp.1330-1335
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• 2012

This paper proposes an automatic measurement sampling method for the semiconductor manufacturing process. The method recommends sampling rates using information of process capability indexes and production scheduling plan within the restricted metrology capacity. In addition, it automatically controls the measurement WIP (Work In Process) using measurement priority values to minimize the measurement risks and optimize the measurement capacity. The proposed sampling method minimizes measurement controls in the semiconductor manufacturing process and improves the fabrication productivity via reducing measurement TAT (Turn Around Time), while guaranteeing the level of process quality.

• 한국콘텐츠학회:학술대회논문집
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• 한국콘텐츠학회 2005년도 추계 종합학술대회 논문집
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• pp.611-615
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• 2005

본 논문은 향후에 구축될 BcN망을 통해 제공될 멀티미디어 서비스를 위한 QoS를 보장하기 위해 서비스를 분류하고 풀질기준과 측정방법을 분석한다. 현재의 서비스 및 향후 BcN에서 제공될 서비스를 분류하였고, 종단간 품질기준을 살펴보고, 종단간 품질측정을 위한 측정방안으로서 호성공률, 패킷손실율, 단방향지연, 지터, R-값 등의 측정방법을 소개하였다.

• 한국산학기술학회논문지
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• 제10권8호
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• pp.2044-2054
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• 2009

ERP(Enterprise Resource Planning)는 제조 자원의 효율적 관리를 목적으로 하는 MRP(Material Requirement Planning)로부터 발전한 전사적 자원관리 시스템이라 할 수 있다. ERP 솔루션 분야는 최근까지 국내 솔루션 업체들이 주도해 왔으나 외산 솔루션 업체들이 본격 진출하면서 기업용 애플리케이션 업계의 격전지가 되었다. 이로 인해 국내 업체의 지속적인 품질 향상 노력이 요구되고 있다. 본 연구에서는 ERP 시스템 중, 건설 분야 ERP 시스템에 초점을 맞추어 품질향상을 위한 품질측정 방법으로서 품질특성 체계와 품질측정을 위한 척도를 개발하고 적용사례를 통해 효과적인 평가 방법을 제시하였다. 본 연구 결과를 건설 분야 EPR 시스템의 품질측정에 적용함으로써 품질향상에 기여할 수 있기를 기대한다.

• Journal of Community Nutrition
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• 제8권1호
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• pp.44-57
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• 2006

This study intended to enhance understanding of concept and measurement of service quality and analyzed studies investigating dimension and attributes of service quality in both Korea and international foodservice industries. This study summarized many methodological issues related to service quality measurement, especially SERVQUAL. SERVQUAL has been criticized because performance-expectation difference operationalization threatened reliability and discriminant validity including shared method variance. Researcher suggests that future studies should understand clearly the concept of service quality and methodological issues of SERVQUAL prior to adapting SERVQUAL itself.

• 한국콘텐츠학회논문지
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• 제2권4호
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• pp.76-84
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• 2002

The conventional database evaluation method is carried out by the way in which the person in charge of each specialty database(DB manager) composes the evaluation sheets for corretionㆍrevision on the already-constructed database in a manual method and carries out the measurement and re-education of DB workers based upon it. As a result, that way consumes much time on career information and measurement works about DB workers, causing low time and cost efficiency and lack of systematic management of DB workers, resulting in becoming the hindrance factor of databases quality improvement. This research provides on-line, red-time results of measurements about the efficiency of DB production and DB workers by combining the static measurement with dynamic measurement by DB manager, both of which utilize the System. Therefore, the DB manager can contribute to the improvement of DB quality by determining the continuation of DB production by DB workers or carrying out the re-education of DB workers without being affected by time or spacial constraints.

• International Journal of Quality Innovation
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• 제4권2호
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• pp.101-122
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• 2003

With the development of the American Customer satisfaction index (ACSI), research on customer satisfaction measurement or evaluation methods have become significant in the last decade. Most of international customer satisfaction barometers or indices are evolved based on the cause and effect relationship model of ACSI. Of critical importance to validity of customer satisfaction indices is how to construct a measurement attribute or indicator model and provide an effective implementation method effectively. Quality Function Deployment (QFD) is a very useful tool for translating the customer voice into product design through quality engineering. In fact, this is a methodology for measuring and analyzing evaluation indicators by their relationship matrix. In this paper, we will make an effort to integrate the framework of QFD into the measurement problem of customer satisfaction, and also develop a new multi-phase QFD model for evaluation of Customer Satisfaction Index (CSI). From the houses of quality in this model, the evaluation indicators impacting on customer's global satisfaction are identified by means of their relationship matrix. Then the evaluation indicator hierarchy and its measurement method for the customer satisfaction index are presented graphically. Furthermore, survey data from the Chinese automobile maintenance sector and a relevant case study are utilized to show the implementation method of the QFD model used to measure and analyze of customer satisfaction.

• 보존과학연구
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• 통권20호
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• pp.21-47
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• 1999

According to damage of papers by the chemical cause, papers become to acidify. Among the 3 kinds of method measuring the acidity of paper, one was nondestructive method measuring the surface of the paper by flat type electrode and the others were destructive methods measuring directly by cold water extract method and hot water extract method. In case of the cellulolytic cultural properties, the latter methods were not applied because those methods must bedissociated papers. To measure the paper acidity nondestructively, we investigated the correlation of the nondestructive method and the destructive methods. The conclusions are as follows. 1) In the relationship of the cold water extract method and the hot water extract method, It was indicated that the pH measured by the hot water extract method was high quality printing paper 0.08, rough printing paper 0.13, and Korean paper 0.29 higher than that by the cold water extract method.2) In the relationship of the cold water extract method and the surface measurement method, It showed that the pH value measured by the cold water extract method was high quality printing paper 1.86, rough printing paper 0.80,and Korean paper 0.58 higher than value that by the surface measurement.3) In the relationship of the hot water extract method and the surface measurement method, It showed that the pH value measured by the hot ABSTRACT water extract method was high quality printing paper 1.78, rough printing paper 0.66, and Korean paper 0.29 higher than that by the surface measurement. From the above-mentioned results, the pH value measured by the surface measurement was need to high about 1.78∼1.86 in high quality printing paper, 0.66-0.80 in rough printing paper, and 0.29∼0.58 in Korean paper and the surface measurement with flat type electrode was very available to measure the acidity of Korean papers actually.

• 보존과학연구
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• 통권20호
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• pp.49-64
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• 1999

According to damage of papers by the chemical cause, papers become to acidify. Among the 3 kinds of method measuring the acidity of paper, one was nondestructive method measuring the surface of the paper by flat type electrode and the others were destructive methods measuring directly by cold water extract method and hot water extract method. In case of the cellulolytic cultural properties, the latter methods were not applied because those methods must bedissociated papers. To measure the paper acidity nondestructively, we investigated the correlation of the nondestructive method and the destructive methods. The conclusions are as follows. 1) In the relationship of the cold water extract method and the hot water extract method, It was indicated that the pH measured by the hot water extract method was high quality printing paper 0.08, rough printing paper 0.13, and Korean paper 0.29 higher than that by the cold water extract method.2) In the relationship of the cold water extract method and the surface measurement method, It showed that the pH value measured by the cold water extract method was high quality printing paper 1.86, rough printing paper 0.80,and Korean paper 0.58 higher than value that by the surface measurement.3) In the relationship of the hot water extract method and the surface measurement method, It showed that the pH value measured by the hot ABSTRACT water extract method was high quality printing paper 1.78, rough printing paper 0.66, and Korean paper 0.29 higher than that by the surface measurement. From the above-mentioned results, the pH value measured by the surface measurement was need to high about 1.78∼1.86 in high quality printing paper, 0.66-0.80 in rough printing paper, and 0.29∼0.58 in Korean paper and the surface measurement with flat type electrode was very available to measure the acidity of Korean papers actually.