• 경영과학
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• 제26권1호
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• pp.137-159
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• 2009

An organizational performance measurement practice is a function of performance measurement system and performance management system they are currently employing, and its quality is determined by evaluating the followings in a comprehensive manner: first, if they are measuring right things; second, if they are measuring in a right way; third, if they are actively facilitating a process of data collection, structuring, analysis, interpretation, and dissemination; and fourth, if they are using performance measurement results for the primary purposes of performance measurement. This study proposes a diagnostic framework for evaluating the performance measurement practices of public broadcasting which include the qualities of performance measurement and performance management, and develop a structured questionnaire for that purpose. The framework proposed in this study does not serve only as a useful tool for public broadcasting to revise their respective performance measures and performance measurement systems, but it also make their respective performance measurement practices a strategic management tool as well as an operational management one.

• 한국컴퓨터정보학회논문지
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• 제11권6호
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• pp.201-210
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• 2006

본 연구에서는 유비쿼터스 컴퓨팅 환경에서 상황정보의 품질요소 측정에 관한 관점을 명확하게 하고 신뢰성을 고려하기 위한 프레임워크를 제안하였다. 제안한 프레임워크의 첫 번째 단계는 상황정보의 사용자를 정의하는 것이다. 이것이 중요한 이유는 상황정보의 유형이 결정되고, 그에 따라 측정 방법 및 평가를 위한 임계값이 결정되기 때문이다. 나머지 단계는 상황정보의 품질을 정량적으로 평가 할 수 있도록 각 품질 요소를 측정하기 위한 방법과 인수 가능한 품질 목표 설정 등이 포함되어 있다. 상황정보의 품질 요소로 정확성, 완전성, 최신성, 접근 보안성, 표현성을 선택하고 이들의 측정 방법과 절차를 제시하였다. 이러한 방법을 통하여 정보품질 수준에 대한 객관적인 평가를 할 수 있고, 품질의 질적 향상을 도모하여 궁극적으로 좋은 정보를 사용할 수 있도록 하는 것이다.

• International Journal of Quality Innovation
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• 제3권2호
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• pp.57-73
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• 2002

Recent interests in total quality management (TQM) and business excellence (BE) had been fuelled with a range of national and regional awards. These awards are being increasingly used by organisations as part of the business improvement process and strategic benchmarking. This paper reviews the concepts and approaches of performance measurement (PM) and discusses the integration of PM with the TQM and BE philosophies. A TQM-BE-PM framework with a set of self-assessment checklists was developed. In order to complement the literature base with empirical evidence, an industry survey was conducted and a trial implementation of the framework was carried out in a leading manufacturing firm in Hong Kong. The self-assessment performance data of the fm was evaluated and then benchmarked with the industry averages obtained from the survey. This paper presents the empirical findings and discusses the applicability of the framework in measuring and benchmarking organisational performance toward continual improvement.

• 품질경영학회지
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• 제27권4호
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• pp.20-41
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• 1999

This study addresses the development of a quality measurement of information systems integration(SI) service. Several dimensions which affect on quality of systems integration service have been identified and tested. Also, a measurement tool(questionnaire) of the factors has been developed. To achieve above purpose, extensive literature review and in-depth interview with several SI managers and customers were used. We suggested the analysis framework including performance variables such as quality, customer satisfaction, intention of renewal contract, and contribution to better customer's information system and the quality factors as well. To verify the research framework, collected data from the survey was analyzed statistically. The data from 73 respondents was used for analysis. Consequently, we identified eight factors and developed a 41-item instrument with Likert 5 points to measure the quality of SI service. It was proved that the 41-item instrument suggested in this study was very useful to measure the performance of SI service such as quality and customer satisfaction. Also it was shown that the instrument measured intention of renewal contract and contribution of customer's information system well.

• 한국의료질향상학회지
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• 제22권1호
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• pp.11-26
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• 2016

The Organization for Economic Cooperation and Development, which has continuously evaluated the performance of healthcare systems, has recently invested much effort into hospital performance measurement. The purpose of this paper is to introduce the hospital performance measurement programs operated by international organizations or at the national level based on the OECD's hospital performance project. Health Insurance Review & Assessment service (HIRA)'s quality assessment was analyzed based on the analytical framework of the OECD's hospital performance project. The hospital performance measurement programs of WHO, Canada, Australia, United States and United Kingdom are briefly explored, in view of the conceptual framework, key performance dimensions and indicators that are currently in use. The OECD suggested seven key dimensions of hospital performance: timeliness, efficiency, continuity, effectiveness and appropriateness, staff orientation, patient orientation and safety. The analysis of the quality assessment program of HIRA, which operates 36 diseases and procedures and 347 indicators, shows that the numbers of indicators are relatively small in the areas of safety, patient centeredness and efficiency. Continuity of care and staff orientation are not fully developed also, but the situations are similar in other countries. In conclusion, hospital performance measurement using stable and comprehensive data should be developed to improve overall system performance, and discussions on a conceptual framework that can lay out directions and key performance domains need to take into place.

• 정보통신설비학회논문지
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• 제9권1호
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• pp.24-28
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• 2010

The Quality of Experience (QoE) of next Generation wired/wireless network services based upon IP networking is becoming a popular issue in recent years. The user experience of Internet services such as IPTV, online game, web surfing and etc, are becoming the most desirable factors to service providers to improve service performance and customer's satisfaction. However, collecting user experience from customers and obtaining the QoE parameters from the Quality of Service (QoS) parameters such as bandwidth, delay, jitter or admission control algorithm, are difficult subjects because of the various service types and user characteristics. In this paper, we propose a framework which contains service classification, QoE analysis and service enhancement steps for a suitable QoE measurement and management protocol. We define the user satisfaction indicators of the Internet services, classify the categories of each type of services, and analyse the Key Performance Indicator (KPI) in each type of services to perform the QoS parameters and improving the service qualities.

• 품질경영학회지
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• 제30권3호
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• pp.79-93
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• 2002

Many companies are struggling with the issue of performance measurement because a generally accepted framework does not exist. The Balanced Scorecard is designed to help firms that have historically overemphasized short-term financial performance. In this article, we discuss the interrelation between supply relationship and BSC. The Balanced Scorecard to measure quality performance with respect to supply relationship is suggested. Based on the survey of 84 venture firms, the validity of the measurement tool is tested statistically. Consequently, it was found that the suggested items have validity to measure supply relationship quality performance

• 한국군사과학기술학회지
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• 제21권5호
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• pp.704-713
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• 2018

The purpose of this study is to develop a systematic framework that can scientifically and quantitatively evaluate the effectiveness of an LVC training system. The proposed framework is based on QFD(Quality Function Development) methodology. The process of developing the framework begins with identifying various needs of stakeholders related to the introduction of the LVC training system. Then the effectiveness areas and factors are derived based on the needs. The measured effectiveness for each factors on alternatives by L, V, C systems are finally synthesized into the one overall effectiveness of each training system for relative comparison among them. In addition, we developed an Excel$^{TM}$-based tool based on the proposed framework methodology to provide an ease-of-use environment for rapid evaluation on the effectiveness of each training system with the given stakeholder need importance combinations, training scenarios and assets. The suggested framework and the measurement tool are expected to be useful for efficient knowledge-based decision making on an acquisition of the LVC training system.

• 한국산학기술학회논문지
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• 제13권1호
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• pp.348-354
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• 2012

본 논문은 반도체 사업의 하나인 SoC에서 소프트웨어의 특성을 바탕으로 정량적인 소프트웨어 개발 능력을 측정하고 분석하기 위한 프레임워크를 제시한다. 본 논문에서는 이론적 모델(능력 피라미드) 뿐만아니라 SoC 임베디드 소프트웨어의 특성에 기반을 둔 측정 모델을 제안한다. 정량적인 소프트웨어 개발 능력 측정은 단지 지표를 수집하는 것만이 아니라 수집된 지표의 품질, 비용, 납기(QCD)를 분석하는데, 외부적으로는 프로그래머가 고객의 요구를 만족하는 소프트웨어를 개발할 수 있게 해주고, 내부적으로는 가시적인 생산성의 증가로 좀 더 효율적인 소프트웨어개발이 가능하게 해준다. 제안된 프레임워크를 사용하여, 논문에서는 정량적으로 임베디드 소프트웨어 개발 능력을 측정한다.

• 지역연구
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• 제14권1호
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• pp.21-45
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• 1998

Urban quality of life(QOL) is recently considered as the important determinant of inter-urban migration and industrial location chice. However, there is little concensus in the method of measurement of QOL. This study provides an theoretical framework of the measurement of QOL. This study provides an theoretical framework of the measurement of QOL, and developes a new method, a multi-year$\cdot$mulit-dimensional distance index model. Based on the theoretical framework and the method, the QOLs of 74 urban areas in Korea are measured, and the determinants of the QOL and the changes of the QOL between two years of 1993 and 1995 are analyzed. The results of the analysis are as follows: 1) The interurban differences of the QOL tens to be interban differences of the QOL tend to be intensified over time. 2) The OQLs of the cities in the Capital Region are relatively deteriorated. 3) The conditions of education$\cdot$Culture$\cdot$leisure life determiner over 65% of the QOL of the Korean cities.