• The Journal of Information Systems
• /
• v.28 no.3
• /
• pp.203-225
• /
• 2019

Purpose The purpose of this study is to empirically verify an ePortfolio success model which shows the structural causal relationships among the basic modeling constructs. We developed the success model based on DeLone and Mclean(2003) from IS perspective and on Balaban et al(2013) from ePortfolio perspective. And we are focused on the success of ePortfolio system designed for college students and professors. Design/methodology/approach Structural equation modeling techniques were applied to data collected 375 users of the ePortfolio system, K-Folio, at least one semester during one academic year. The structural model was analyzed using a Lisrel 8.54 statistical program. Findings The followings are the findings of the study. First, the constructs of IS success model are well applied to ePortfolio for college education. Second, the proposed model which has direct causal relationships from ePortfolio's quality to performance is more significant than the D&M and Balaban's model(2013). Third, the information quality among ePortfolio quality constructs does not have effect on system usability and performance. It means that information contents' quality issued by professor or system manager is not satisfied with the students yet. Finally, by using indirect analysis of structural equation model, we found that the ePortfolio operation manager should focus on ensuring system maintenance activities and providing fast and accurate services for improving ePortfolio performance.

• Journal of the Korean Dietetic Association
• /
• v.3 no.2
• /
• pp.123-140
• /
• 1997

The purpose of this study were to assess main management components that can lead to successful university foodservice operations. Specifically, it was intended to develop the tool which assesses the service quality, management, to assess the difference between customer importance from and perceptions of service quality, to compare management perceptions of customer importances with actual service delivery, and to identify internal problems which affect service quality with the use of gap model. Three types of questionnaires were developed and implemented for customers, foodservice personals and foodservice manager. Assessment tools were developed based on the literature review, SERVQUAL, GAP model, and the pilot study. Through the validity and reliability test, the questionnaires were revised. Questionnaires were distributed to 900 university students, 207 foodservice personnels, and 54 foodservice manager respectively. 831 university students, 177 foodservice personnels, and 48 foodservice manager were responded with a response rate of 92.3%, 85.5%, and 88.8% respectively. Statistical data analysis was completed using the SPSS programs for descriptive analysis, ANOVA. and SNK test. The results of this study can be summarized as follows : 1. In quality service management components, 31 quality service attributes were categorized and named into primary quality, secondary quality, hygiene, empathy, tangibles, reliability, responsiveness, and price by the factor analysis. 2. Importance mean score of customers was 4.02 out of 5, but perception mean score of customers was 2.55. So there was a relative big gap(1.47) between importance and perception scores, especially in three dimensions of responsiveness, primary quality, and hygiene. 3. It showed that customers' mean scores of perceived service quality by dimensions were the following order : price > reliability > secondary quality > hygiene > tangibles > primary quality > responsiveness > empathy. And the perception mean score of rented(2.59) or contracted(2.58) management was significantly higher than that of self-operated(2.48). 4. Customers' importances mean score which internal customers recognize was 4.23 out of 5, but service delivery mean score was 3.85. So there was a little gap(0.39) between management perceptions of customer importances and actual service delivery. 5. In gap model, SERVQUAL score showed -1.47, Gap 1 positive 0.15, gap 2 negative 0.61, and gap 3 was positive 0.19. 6. The internal problems were as follows : (1) The managers of University foodservice perceived well enough the customers' expectation value but their management competency was lacked in terms of responding customer needs, (2) The foodservice staff perceived service performance more highly than service quality specifications.

• The Journal of the Korea Contents Association
• /
• v.14 no.2
• /
• pp.270-282
• /
• 2014

This study examined the influence of case management implementation factors on mentally ill person's quality of life based on case managers and clients who are from Mental Health Total Care voucher agencies. Hierarchical Lineral Model was used to verify client factors, case manager factors, agency factors and service providing factors. For the first time in our nation, major findings were found that case manager's career and intervention range have influence on mentally ill persons's quality of life, and that there is no influence for the caseload below 20 cases per one person. The practical implication was suggested about usefulness of case manager's career, caseload and intervention range within local social community system.

• Proceedings of the Safety Management and Science Conference
• /
• 2000.05a
• /
• pp.149-161
• /
• 2000

This study investigated the management environment of medium and small business by examining the role of medium and small business in national economics, the change in management condition, and the problems in quality and technique. Also we analyzed problems in the past quality control activity of our medium and small business, and examined the driving direction and introduction method of QM. And to understand the effect of manager's concern in quality management to observe the quality system before and after introduction of QM. A target for this investigation is the medium and small business which has introduced QM through ISO 9000.

• Journal of Information Technology Services
• /
• v.10 no.1
• /
• pp.89-103
• /
• 2011

ITS (Intelligent Transportation System) has been more popular but ITS project managements remain complex because of diverse stakeholders and multidisciplinary processes of ITS. The multidisciplinary process enforces specialized competencies on ITS project managers comparing to other system integration project managers. In this paper, we derived core competencies of ITS projects from previous researches, built the hierarchy of the competencies, and employed AHP (Analytic Hierarchy Process) surveying ITS project managers and auditors with the hierarchy. Finally, we analyzed the difference of evaluation model on ITS project manager between project managers and auditors using Mann-Whitney U test. Additionally we suggest a method of building MECE (Mutually Exclusive and Collectively Exhaustive) structure for AHP using the HoQ (House of Quality). We expect our model to give some inspirations for raising capable ITS project managers and selecting a proper project manager for an ITS project.

• Journal of Korean Library and Information Science Society
• /
• v.33 no.1
• /
• pp.265-289
• /
• 2002

In this study, the best Total Quality Management(TQM) implementation model for university libraries is focused through the study of the theoretical background such as the concept the quality and the development of TQM. The study on the application of TQM to university libraries was started with the recognition that university libraries have to work out a new strategy of a positive and active counter plan to cope with the change of environment. The detailed purpose of this study is (1) the diagnosis of the applicability of TQM to university libraries (2) the suggestion of the TQM implementation models suitable for university libraries (3) the analysis of the influence of the manager's leadership-which is the fundamental factor of TQM-over the organization\`s culture, the job satisfaction the consumer satisfaction in the university libraries organization Management.

• Proceedings of the IEEK Conference
• /
• 2000.11a
• /
• pp.437-440
• /
• 2000

In order to meet the different requirements of a wide variety of user applications, the network should support the different quality of service requirements for different applications. While 3GPP has specified a number of QoS profiles for a 3G-GPRS (or UMTS), the implementation of QoS management is an issue. This paper presents the QoS management functions in the 3G-GPRS. The QoS management involves service manager, translation function, admission/capability control, and subscription control of users, and mapping function, classification function, resource manager, and traffic conditioner of user traffic. It also describes the QoS Management procedure during the session management when setting up the bearers.

• Proceedings of the Korean Information Science Society Conference
• /
• 2000.10c
• /
• pp.546-548
• /
• 2000

최근 네트워크 대역폭과 CPU의 처리 능력이 향상되고 인터넷 사용의 보편화됨에 따라 멀티미디어 데이터를 실시간으로 전송하고 재생하는 멀티미디어 스트리밍 프레임워크가 출현하게 되었다. 이에 서로 다른 하드웨어 플랫폼, 운영체제, 네트워크 환경에서의 상호 운용성(interoperability)을 제공하는 CORBA(Common Object Request Broker Architecture) 기반의 멀티미디어 스트리밍 프레임워크가 출현하고 있다. 현재 멀티미디어 서비스에서 QoS(Quality of Service)를 지원하기 위하여 사용자의 요구사항 반영 구조 연구, 서비스 지원 미들웨어 구조 연구, 통신 프로토콜 및 전송 시스템 등 부분적으로 QoS(Quality of Service)를 지원하는 연구가 진행되고 있다. 본 논문에서는 상호 운용성을 포함한 CORBA 환경에서 스트리밍 서비스 표준에 의한 시스템에 QoSM(QoS Manager)을 정의하고, 구성요소의 역할 및 맵핑 방법과 이를 위한 인터페이스를 제시한다.

• International conference on construction engineering and project management
• /
• 2007.03a
• /
• pp.376-385
• /
• 2007

Construction project is necessary element for human life to upgrade the quality and convenience. However, due to its contradictory nature to the environment preservation, environmental pollution and damage, deterioration of natural scenery, noise/vibration, water quality pollution, etc. caused in the process of construction greatly affect the environment. For the building or construction project, its possible impact on environment during construction work and after completion must be predicted at its design phase, which will result in the completion of the architecture convenient for human being with its environmental pollution reduced to minimum level. In this study, the checklist of environmental factors was suggested, which should be taken into account at its design phase in conducting the construction work. Proposed checklist was linked with the developed web-based system for the convenience of users like designer and construction manager, etc. It is expected that the checklist suggested by this study will help the designer and construction manager to continue the steady development from the environmental viewpoint during the design phase.

• Journal of Environmental Impact Assessment
• /
• v.17 no.1
• /
• pp.81-95
• /
• 2008

The study is intended to develop the measures to introduce the Environmental Impact Assessment (EIA) project manager (Environmental Assessor), who will be responsible for leading the EIA task. This role requires a quality standard of expertise in the area of natural science, social science, knowledge and technology on environment design mechanism, and the integrated approaches that combine the relevant policies and systems. To facilitate the system, the certificate will be given to the person who is well acquainted with the knowledge on EIA with relevant experiences, thereby authorizing them to coordinate the assessment task for reliable outcome. Hence, the need for introducing the system is very crucial. The EIA project manager, as a guide for an EIA project team, shall be the person who has a comprehensive understanding of the project, the knowledge about the principal for implementation of EIA and the expertise in structuring the management system, with a skill to maintain the good relationship with the people engaged in the project. To that end, it is highly recommended to set up such a certificate system to be incorporated in the college curriculum.